Posted:3 days ago|
Platform:
Work from Office
Full Time
Roles and responsibilities:
• Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. • Will be responsibility to meet Quality related service level monthly • Randomly monitor calls to ensure Client/TP standards are maintained. • Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement • Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation. • To work together as a team and achieve the targets set by clients • Need to be flexible and motivate the team at regular intervals.
Minimum 2 year of experience into domestic BPO , (Preferably Voice Process)
Contact Hr for more information( 8008325085)
Mail your CV to mamidineha@teleperformancedibs.com
Teleperformance (TP)
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