Quality Analyst Trainer

Job Description: Trainer Location: Bangalore Department: Learning & Development / Inside Sales Experience: 4-7 Years About NoBroker NoBroker is Indias first and only PropTech Unicorn, transforming the real estate industry with technology-driven, brokerage-free solutions. We enable customers to buy, sell, rent, and manage properties without middlemen, offering a seamless, transparent, and cost-efficient experience. With over 35 million+ users, NoBroker operates in major cities and continues to disrupt the real estate ecosystem with innovation, scale, and customer-centric products. About the Role We are hiring an experienced Trainer to lead capability building for our Inside Sales teams. The ideal candidate should have strong expertise in Inside Sales, call quality management, coaching, and reporting analytics. The role involves end-to-end training execution, performance gap identification, and impact-driven enablement.

Key Responsibilities Deliver onboarding, refresher, and process-based training to Inside Sales teams. Coach sales executives on pitch improvement, objection handling & customer conversation skills. Conduct regular call audits and drive adherence to sales process SOPs & quality guidelines. Identify skill gaps using call recordings, performance trends, and manager feedback. Create dashboards & MIS for training impact, call quality scores & performance metrics. Design training content, role plays, assessments & certification frameworks. Measure training effectiveness through productivity improvements & conversion impact. Work closely with Sales Leaders, Quality Analysts and HR to build a strong performance culture. Required Skills & Experience 7 years of experience in Inside Sales, Sales Training, or Call Quality roles. Strong understanding of metrics: Conversion %, AHT, Call Quality Score, CSAT, Feedback Score. Proven ability to audit calls and conduct performance coaching. Strong reporting skills (Excel/Google Sheets, MIS dashboards). Excellent communication, facilitation and stakeholder management skills. Ability to influence performance and drive measurable sales outcomes. Key Performance Indicators (KPIs) Training Impact on Conversion % Improvement in conversion rate post-training across batches. Call Quality Score Average adherence score across call evaluations. Productivity Ramp-Up Time Time taken for new joiners to reach baseline performance. Training Effectiveness Score Feedback score from trainees and managers. Error Reduction Reduction in non-adherence, compliance issues, and process gaps. Performance Uplift Measurable improvement in individual and team metrics after coaching. Process & Content Delivery Timely delivery of training modules, SOPs, and certification processes. Reporting Accuracy & Insights Quality of dashboards, insights, and recommendation accuracy.