1741 Call Monitoring Jobs - Page 7

In this role, you will: Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or presentations to key stakeholders and senior management Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large scale solutions Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational Lead team meetings or steering committee to fac...

About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank s retail receivables, with a sharp focus on loss containment , cost efficiency , and portfolio sustainability Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution RPMG engages delinquent customers with multiple repayment solutions and ficial counseling, promoting responsible credit behavior and long-term ficial health This approach aligns with the bank s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contri...

About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank s retail receivables, with a sharp focus on loss containment , cost efficiency , and portfolio sustainability Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution RPMG engages delinquent customers with multiple repayment solutions and ficial counseling, promoting responsible credit behavior and long-term ficial health This approach aligns with the bank s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contri...

About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank s retail receivables, with a sharp focus on loss containment , cost efficiency , and portfolio sustainability Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution RPMG engages delinquent customers with multiple repayment solutions and ficial counseling, promoting responsible credit behavior and long-term ficial health This approach aligns with the bank s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contri...

Job Title Video Quality Editor Onsite working: Mumbai EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org Position Overview: A Video Quality Editor (VQE) is a core member of the Operations team and reports directly to the Project Manager. They keep a close eye on video production quality and make sure that the final content is error free and is of...

Key Responsibilities: Ability to seamlessly manage conflicts. Proficiency in MS Excel required. Self-motivator Positive attitude & Flexible Ability to perform with minimum supervision Excellent communication and interpersonal skills Education & Experience: Minimum 1 year of experience as a Quality Analyst/Quality Auditor/Call Auditor. Positive attitude Flexible & Aggressive Excellent communication skills (Spoken and Written) Work independently with little supervision in a fast-paced agency environment Goal oriented; have a burning desire to be successful Graduate in any field or higher education is a plus Strong work ethic Comfortable working in a fast-paced, rapidly changing environment Mus...

Torque Communications Pvt Ltd is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criti...

We are looking for a highly motivated and enthusiastic individual to join our team as a Management Trainee in the hospitality industry. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Manage front desk operations, ensuring seamless guest experiences. Coordinate with various departments to maintain high service quality standards. Develop and implement effective strategies to enhance customer satisfaction. Analyze feedback and suggest improvements to improve overall performance. Collaborate with the team to achieve business objectives and goals. Maintain accurate records and reports, providing insights for future improvements. Job Requirements Excellent commun...

Your Role We are seeking for Customer Service Advisor(International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate comple...

About The Role Capgemini is seeking a director level executive for SME Loan Administration role. Primary Skills Extensive experience of working for financial institutions /Banks Knowledge of financial products Including Funding Markets, Commercial Loan Portfolios, Loan Administration, Covenant Administration. Solid understanding of Loan Administration systems including LoanIQ, E-Works, LoRD, etc. To act as referral, point for all Section staff, particularly Team Leaders, and provide guidance, knowledge and training where necessary. Work closely with the onshore Credit & Limit Control and Loans Administration teams and SME and, be responsible for strategic planning to ensure Section performs ...

Responsibilities: * Conduct call audits & calibrations * Provide feedback on performance improvement * Monitor calls for quality assurance * Analyze call data for trends & insights * Ensure compliance with industry standards Work from home Health insurance Provident fund

Conduct call audits to ensure quality standards are met. Provide feedback to agents on their performance during calls. Perform quality audits to identify areas of improvement. Utilize Excel skills for data analysis and reporting. Monitor calls to assess agent adherence to process guidelines. Desired Candidate Profile 0.6 - 1 year of experience in BPO or customer service industry. Strong understanding of call audit, call monitoring, and quality audit processes. Excellent communication skills with ability to provide constructive feedback effectively. Proficiency in using tools such as Excel for data analysis and reporting. share your resume at 8527043535 (Abhishek)

Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with agents in regular meetings Create strategies to improve support KPIs Assist agents in enhancing their performance through specific guidance and ongoing support Identify training and onboarding needs and initiate related projects Generate reports that reflect support performance Report the support teams performance to senior management Participate in calibration sessions to ensure consistency in internal evaluations Contribute p...

Role Details: The eligible candidate is expected to work closely with the Credit team to identify development areas of Credit officers. Subsequently, work to co-create structured learning intervention under guidance of the training lead using multiple learning methodologies. Track performance of new hires post induction batches. Support Assistant Managers & Team Leads by way of performance enhancement programs for new & existing Credit officers on specific performance indicators. Minimum Qualifications: Overall work experience : 4 years+ Excellent communication skills both written & verbal Strong Presentation skills, both creation & delivery Sound knowledge of MS-PPT, MS-Excel & MS-Word Know...

Hiring For Quality Analyst Experience 2+years in Quality Analyst Call Monitoring, Call Calibration, Call Quality. Candidate must have International voice experience Qualification- Any Graduate Package upto 6LPA 5 Days working & Rotational Shift For more Information Contact Priyanka 9366772439 mail id priyanka@manningconsulting.in

Kotak Mahindra Bank Limited is looking for Management Trainee-CONSTRUCTION EQUIPMENT (CE)-Marketing Branches Operations to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional de...

Kotak Mahindra Bank Limited is looking for Customer Assistance Manager-Business Loans-Hardship Assistance Unit to join our dynamic team and embark on a rewarding career journey Team Leadership Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Ficial Management Manage budgets, allocate resources, monitor expenses, and contribute to ficial planning...

Atria Convergence Technologies Ltd. is looking for Management Trainee - ACT to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constr...

Contribute into the initial coding estimates. Support the team in project planning activities and in evaluating risks. Communicate regularly with the team about development changes, scheduling, and status. Design Understand assigned detailed (LLD) design and do code development Development & Support Work with the team to clarify and improve the design as required. Build the code of high-priority and complex systems according to the technical specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Testing...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents as needed. Perform quality checks on calls to identify areas of improvement. Utilize QC tools and quality monitoring techniques to evaluate agent performance. Participate in call calibrations to align with team members' expectations.

About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank s retail receivables, with a sharp focus on loss containment , cost efficiency , and portfolio sustainability Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution RPMG engages delinquent customers with multiple repayment solutions and ficial counseling, promoting responsible credit behavior and long-term ficial health This approach aligns with the bank s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contri...

Urgent Hiring For Quality Analyst (Only from US Travel Domain) language - English and Spanish OR Both Excellent Communication Skills . Location: Delhi, Gurgaon Sal: up to 40k Experience 1to 5years Relevant CAB OR TA HR Alka 7991129288 Required Candidate profile Candidate should be relevant experience Should be Travel Domain comfortable with night shift

Your future role Take on a new challenge and apply your extensive testing and commissioning expertise in the dynamic field of railway signalling. Youll work alongside innovative, committed, and safety-conscious teammates. You'll contribute significantly to the success of our projects and programs by executing testing activities in line with Alstoms high standards and regulatory requirements. Day-to-day, youll work closely with teams across the business (Field Operation Test & Commissioning, Validation & Verification, and Project Management), ensuring rigorous test execution and reporting, and much more. Youll specifically take care of preparing testing procedures and documentation, but also ...

Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive feedback, and ensuring the team's...

Job Title: Coach / SME Frontier Process Location: Gurgaon Positions Available: 4 Male/Female Night Shifts Role Overview Were looking for 4 professionals to join the Frontier team as Coaches/SMEs. The primary KRA will be to listen to calls and give meaningful, constructive feedback to help agents improve. This role is open to current oor coaches, quality executives, and trainers who understand what great customer interactions look like. If theyve worked with American clients and are familiar with their geography and lingo, thats a big plus. This is a night shift role, so exibility and commitment are key. Key Responsibilities Listen to live and recorded calls and share actionable feedback with...