1741 Call Monitoring Jobs - Page 10

1–4 years’ experience in BPO quality/audit, process audit, or compliance roles. (Adjust per hire level. QA platforms, CRM.Interested candidates pls call me 8217730484

Job Title : Quality Analyst Collections (BPO) Location : [Rabale.] Experience Required : Minimum 1 year (on paper) as a Quality Analyst in the BPO sector (mandatory) Prior experience in collections process is required Roles & Responsibilities : Perform RAG analysis and identify improvement areas Conduct BQM (Business Quality Monitoring) and deliver detailed feedback to agents Prepare and maintain QA reports and dashboards Use QC tools effectively to drive process improvements Key Skills Required : Call auditing and feedback delivery Strong documentation and reporting skills Qualifications : Graduate in any discipline Minimum 1 year of Quality Analyst experience in a BPO (on paper) Experience...

Looking to onboard a skilled Supervisor and Team member with 2 to 7 years of experience to join our team in the hospitality industry. The ideal candidate will have a strong background in supervising teams and ensuring excellent customer service. Roles and Responsibility Supervise and coordinate team members to ensure efficient operations. Develop and implement strategies to enhance customer satisfaction and loyalty. Manage and resolve conflicts or issues that arise within the team. Conduct regular performance evaluations and provide feedback to team members. Collaborate with other departments to achieve business objectives. Maintain high standards of quality, safety, and hygiene. Job Require...

Role & responsibilities Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide realtime feedback and ongoing coaching to agents, highlighting critical and noncritical errors Analyze performance metrics and trendssuch as audit scores, FCR, CSAT—and prepare da...

Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance Proficiency in both English and Hindi is essential for this role Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads ...

Dear Candidate, We have an urgent requirement for Behavioural,Soft skills & VNA trainer in Gurgaon Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : Job Description Need a Soft skills trainer who can handle V&A training as well as conduct Managerial Skills kind of programs for the AMs/Mgrs. for the Australian process . Relevant Exp. 11-16yrs or more Shift Timings :Australian shifts City:Gurgaon Mode : Classroom No of working Hours-5 days/ 10 hours Assignment duration -6 months-1 year extendable based on performance Start date Immediate

The Documentation Analyst will be responsible for creating, maintaining, reviewing, and managing organizational documentation to ensure accuracy, consistency, and compliance with company standards. Graduates who possess normal communication skills. Required Candidate profile Bachelor’s Degree in any discipline. Fresh graduates or candidates with up to 1 year of relevant experience are encouraged to apply.

About the role: Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective. Document the details, analysis outcome, information accurately and thoroughly in the company's system. Analyze gathered information to identify patterns and trends. Provide feedback and insights to internal teams based on gathered information. Expectations/ Requirements: Any Graduate Analyzing data to identify insights in merchant transaction behavior or potential risk trend and translate these insights into risk strategies and roadmaps. Coordinate with merchant through calls, mails to review and conclude the alerts logically. Perform a review and challenge control, identi...

Expectations/ Requirements: Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: Adaptability: Attitude of optimism and can-do orientation with ability to think creatively and navigate successfully past barriers and obstacles Focus through the Noise: Ability to tune out distractions to focus work on priority goals and tasks Persuasion: Ability to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeho...

As a Process Analyst –HR Contact Center, you are responsiblefor receiving calls, emails, or chats and resolving HR-related queries from employees.You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 1-2 years of experience in ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

Project description We are seeking experienced AI Agents to support the design and deployment of an AI-driven Regulatory Horizon Scanning solution. These roles focus on leveraging Artificial Intelligence (AI), Natural Language Processing (NLP), and advanced analytics to automatically monitor, interpret, and analyse regulatory updates across multiple jurisdictions. Successful candidates will help the bank anticipate regulatory change, assess downstream reporting impacts, and provide actionable insights for Compliance, Risk, and Finance functions. Responsibilities Regulatory Horizon Scanning Continuously monitor global and regional regulatory bodies for new and updated regulations, consultatio...

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407