354 Call Monitoring Jobs - Page 9

Hiring for SBI Capital Securities Designation: Client Activation (Quality Analyst) Location: Delhi NCR/NOIDA/GURGAON CTC: Upto 5lpa Reportees: Individual role Role & responsibilities Responsible to map clients internally as per the assigned quality parameters. Responsible to analyze new Client Quality. Being a strong link between the Sales and the Dealing team to ensure client activation & mapping. Responsible to Track stop trades & formulate strategy for activation. Achieve of monthly / quarterly & yearly targets of new client revenue & increase in AUM as defined by the organization Conducting synergy meetings between internal teams with a objective to meet set targets Check gaps and conduct quality training for the sales teams for time to time and report to Management Will be responsible to prepare relevant dashboards and give insights for quality improvement for end-to-end Quality assurance and auditing. Preferred candidate profile A. Graduation / MBA in any stream with 1- 5 years of sales/dealing/advisory experience in broking domain. B. Experience of Capital Markets is mandatory Interested candidate can mail sudhir.singh @sbicapsec.com . Sudhir Singh- HR SBI Capital Securities

Creating strategic road map & goals for Insurance telesales, lead, direct & provide guidance to the Team, Monitor Sales Performance & drive efficiencies, review business strategy & take corrective measures, ensuring Issuance sales targets are met. Required Candidate profile Outbound Telesales Team handling experience Large BPO/ Telesales management experience Leading Change & Strategic Thinking Coaching & developing talent Customer Focus and strong interpersonal skills

Work Location:- Mayapuri & Noida (Sec-126) Mckenzie Tower, 6th Floor, C-97, Mayapuri Industrial Area Phase II, Mayapuri, New Delhi 110064 Fortune One, 5th Floor, Incuspaze Coworking Space Noida Sector-126 Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer Experiences. Educational Qualification: Graduate and Above. Industry: BPO Previous Role: Quality Analyst Employment Type: Permanent Job, Full Time. Should have knowledge on quality tools. Should be Proficient in English & Hindi.

Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure

Job Title: Quality Analyst International BPO Location: Gurugram, Haryana Salary: Up to 35,000 per month Experience Required: Minimum 2 years (International BPO process) Job Summary: We are seeking a highly motivated and detail-oriented Quality Analyst with a minimum of 2 years of experience in an International BPO environment. The ideal candidate will be responsible for monitoring and evaluating the quality of voice and non-voice interactions, identifying improvement areas, and supporting agents with constructive feedback and training insights. Key Responsibilities: Monitor and evaluate customer interactions across voice channel Conduct quality audits and provide actionable insights to enhance performance Identify process gaps and suggest improvements Maintain and update QA scorecards and performance dashboards Provide regular feedback and coaching to agents for performance improvement Collaborate with Training and Operations teams to develop and implement quality improvement plans Prepare and share weekly/monthly quality reports with stakeholders Ensure adherence to client and organizational quality standards Qualifications & Skills: Minimum 2 years of QA experience in an International BPO (voice) Strong understanding of quality monitoring tools and KPIs Excellent communication and analytical skills Ability to work in a fast-paced environment and handle multiple tasks Experience with CRM tools and QA platforms (preferred) Work Environment & Benefits: Competitive salary up to 35,000 per month Opportunity to work with global clients Supportive and inclusive team environment Career growth and skill development opportunities 6-day fixed working schedule How to Apply: Interested candidates may send their updated resume to [hr@galacticcs.com or Abhinavhr@galacticcs.com]

Every career journey is personal. Thats why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Process Associate role is responsible for supporting one or several processes, including, but not limited to monitoring calls, researching and providing responses to customer queries and disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes. Essential Job Functions (specifics vary based on process) Ensures compliance with relevant company and regulatory guidelines Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process Quickly learns applicable policies, processes, and operations to execute on the assigned process. Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen Proven ability to accurately follow published procedures and execute on processes as per established criteria Processes defined minimum number of transactions/units of assigned process on a monthly basis Cross trains on various processes as per business need Reports to: Team Lead Working Conditions/ Physical Requirements: Normal office environment, no travel required. Direct Reports: None Minimum Qualifications : Bachelor s degree in humanities, arts, science, commerce or equivalent education Years of Work Experience - 0-1 Year(s) Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals Process Analyst Minimum Qualifications: Bachelor s degree in humanities, arts, science, commerce, or equivalent education 2+ years relevant work experience Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals. Preferred Qualifications: 3+ years experience in Fraud, Bank Fraud, Account Protection, Consumer Deposits, or related experience. Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. About Bread Financial At Bread Financial, you ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We ve been consistently recognized as a best place to work nationally and in many markets and we re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel entertainment, health beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn . All job offers are contingent upon successful completion of credit and background checks. Bread Financial is an Equal Opportunity Employer. Job Family: Operations Job Type: Regular

What you will do Let’s do this. Let’s change the world. In this vital role you will conduct complex complaint investigations, resolves corrective actions with their effectiveness and resolves steps necessary to ensure the proper level of control for product in distribution. We are seeking a Specialist Quality Complaints Complaint Owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Ensures quality of complaint records Applies analytical abilities to evaluate complex situations using multiple sources of information Execution of regulatory and SOP requirements Anticipates and prevents potential issues with regulators Provides guidance and technical advice Evaluates subject matter expert assessments Raises potential Quality issues to Management What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree OR , Master’s degree and 4 to 6 years of Specialist Quality Complaints experience OR , Bachelor’s degree and 6 to 8 years of Specialist Quality Complaints experience OR , Diploma and 10 to 12 years of Specialist Quality Complaints experience Preferred Qualifications: Quality and manufacturing experience in biotech or pharmaceutical industry Ability to oversee multiple projects simultaneously Ability to successfully handle workload to timelines Familiarity with basic project management tools Ability to negotiate a position after taking feedback from multiple sources Demonstrated ability to consistently deliver on-time, and high-quality results Ability to operate in a matrixed or team environment Understanding of the applicable manufacturing/testing processes (i.e. API, Drug Substance, Drug Product, Packaging, Device manufacturing processes) What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

We are hiring for Quality Analyst for Banking process Min 12 months Dispute Domain experience Experience in chat transactions in customer support assisting customers and resolving queries Customer Service Banking experience is preferred Quality Transaction Monitoring/Evaluation Analysis using QC tools of Individual and group level opportunities Reporting at defined frequencies Internal and External calibrations Responsible for managing quality trends session at weekly level Manage Risk based audits Identify training need for low performers Assisting team leaders in coaching bottom performers Open to work in rotational shift 5 days working / 2 rotational off Job location : Malad interested candidate can share your cv @ shamina.sayyed@teleperformancedibs.com

Cameo Corporate Services is looking for Customer Support Executive (Domestic) to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applications Strong analytical and problem-solving skills Meticulous attention to detail Relevant training and/or certifications as a Quality Analyst

Communication Conflict Resolution. Leadership. Critical Thinking. Interpersonal Skills. Time and Priority Management. Respecting Diversity and Generational Differences in the Workplace. Problem Solving. Requirements Excellent communication and interpersonal skills Problem solving Leadership Scheduling work Training employees Assisting in the hiring process Reporting to senior management Giving feedback Resolving conflict

BPO Quality Analyst Preference - Only females Any graduate with min 1 year of experience in Call auditing in BPO. Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Associate Qualifications:Any Graduation Years of Experience:1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti-corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required. What are we looking for? •Quality Assurance (QA) Quality Management Quality Auditing Adaptable and flexible Agility for quick learning Commitment to quality Roles and Responsibilities : •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines * Your expected interactions are within your own team and direct supervisor * You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments * The decisions that you make would impact your own work * You will be an individual contributor as a part of a team, with a predetermined, focused scope of work * Please note that this role may require you to work in rotational shifts Any Graduation

Looking for only Immediate to 15 Days of notice period Designation - Quality Analyst Experience - 1 to 4 years Qualification - Any graduation (Full time) What are we looking for? •Quality Assurance (QA) • Call monitoring • Call Quality Auditing •Adaptable and flexible •Agility for quick learning •Commitment to quality Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts Any Graduation

A Quality Analyst in a (BPO) company is responsible for ensuring the quality of products and services delivered to clients by monitoring and evaluating various processes and interactions.

Role & responsibilities Quality Analyst Preferred candidate profile

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Required Candidate profile Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407

Watsapp details to HR Mamta 9903044494 Hi folks !! Hiring QA •Minimum 1 yr relevant exp as QA in international process •Salary upto 35k •Both side cab & Meal provided •Location Gurgaon Required Candidate profile No freshers Minimum 1yr exp req in international process as Quality analyst

Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice process BPO Need Immediate Joiners Only Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide c Roles and Responsibilities: DUTIES AND RESPONSIBILITIESYour role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Need Quality Audit experience for sales processThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles for a voice process What are we looking for Quality AuditingQuality Assurance (QA)Ability to perform under pressureAdaptable and flexibleProblem-solving skillsAgility for quick learningWritten and verbal communicationQuality Management, design Audit framework, call calibration Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring for SBI Capital Securities Designation: Client Activation (Quality Analyst) Location: Udaipur & Jodhpur CTC: Upto 5lpa Reportees: Individual role Role & responsibilities Responsible to map clients internally as per the assigned quality parameters. Responsible to analyze new Client Quality. Being a strong link between the Sales and the Dealing team to ensure client activation & mapping. Responsible to Track stop trades & formulate strategy for activation. Achieve of monthly / quarterly & yearly targets of new client revenue & increase in AUM as defined by the organization Conducting synergy meetings between internal teams with a objective to meet set targets Check gaps and conduct quality training for the sales teams for time to time and report to Management Will be responsible to prepare relevant dashboards and give insights for quality improvement for end-to-end Quality assurance and auditing. Preferred candidate profile A. Graduation / MBA in any stream with 1- 5 years of sales/dealing/advisory experience in broking domain. B. Experience of Capital Markets is mandatory Interested candidate can mail tulsi.karki@sbicapsec.com or call bet. 11-5pm from mon. to fri. Tulsi- HR 8290141000 SBI Capital Securities

Must have Min 1+yr Exp as Quality Analyst from International Banking Process BPO Must know Quality QC Metrics. Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com