1741 Call Monitoring Jobs - Page 9

Wipro Limited||Opening for QA Role (Gurugram). **Please note: NO Walk-in Interview** Forward me your updated resume at: arpita.chakraborty7@wipro.com Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory. Location: Gurugram Shift: Rotational (Night). (5 Days working & 2 day rotational off). Work From Office (Immediate Joiner). Skills - 7QC tools, RCA, Calibration, Audit. Exp: Minimum 2 years of experience required as QA. Roles and responsibilities: Works closely with Quality Leaders in office to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical Work as a QA to audit customer interaction from multip...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

Requisition Id 1624508 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Senior Consultant-GOV-Business Consulting PI-CNS - BC - Transfor...

Requisition Id 1624481 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Senior Project Consultant-GOV-Business Consulting PI-CNS - BC - ...

Requisition Id 1624497 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Project Consultant-GOV-Business Consulting PI-CNS - BC - Transfo...

The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service Responsibilities *Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service The goals are to increase efficiencies within the call center to meet overall department goals Training Development and Delivery*Assist in developing and maintaining reference materials for training Assist in building training objectives and agendas Conduct online training as direc...

Intercontinental Hotels Group India Private Limited is looking for Duty Manager_HIEX to join our dynamic team and embark on a rewarding career journey. Overseeing the day - to - day operations of the business. Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner. Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources. Ensuring that all operational procedures are followed and that health and safety standards are maintained. Monitoring inventory levels and ordering supplies as needed. Maintaining accurate ficial records and preparing reports on operations, sales, and expenses. Assisting ...

The White School is looking for Part time Dance teacher to join our dynamic team and embark on a rewarding career journey. A dance teacher is responsible for instructing students of various ages and skill levels in the art of dance. The teacher must be knowledgeable in different dance styles, techniques, and terminology and should have the ability to create and lead lesson plans. The key responsibilities of a Dance Teacher may include : 1. Planning and delivering engaging and effective dance lessons that cater to the skill level of students. 2. Providing instruction in various dance styles. 3. Teaching dance techniques, including body alignment, flexibility, and coordination. 4. Creating cho...

Requisition Id 1624520 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Consultant-GOV-Business Consulting PI-CNS - BC - Transformation ...

Requisition Id 1624433 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Consultant-GOV-Business Consulting PI-CNS - BC - Transformation ...

Requisition Id 1624430 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Senior Consultant-GOV-Business Consulting PI-CNS - BC - Transfor...

Hiring: Quality Analyst (Insurance Sales Process) Location: Ghansoli, Navi Mumbai Openings: 4 Shift Timing: Day shift, 6 days working Key Skills: Life Insurance Sales (E2E) Quality Tools Product Knowledge Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Pareto, Check sheet, and Histogram. Strong understanding of customer centricity and process dynamics. Excellent communication skills for eff...

Job Description: In Scope of Position based Promotions (INTERNAL only) Job Title: India L3 Alerts Intelligence Investigations Senior Advisor Corporate Title: AVP Location: Bangalore, India Role Description As Team Leader within the Sanction Alert Investigations function, you will serve as a critical link between frontline investigators and senior management. Youll oversee day-to-day alert handling, provide technical guidance, and ensure consistent quality across investigations. This role is ideal for a seasoned investigator ready to step into leadership, champion operational excellence, and foster team development. Youll be trusted to uphold regulatory standards, support governance reporting...

Job Title: Lead Call Centre Quality & Insights Department: Inside Sales - Process Excellence Reports To: DGM Inside Sales (L&T SuFin) Employment Type: Off-roll (Team Lease Payroll) Location: [Call Centre Goregaon East] Role Overview The Lead Call Centre Quality & Insights will function as an individual contributor responsible for driving quality assurance, process improvement, and insight generation from all calling campaigns. The role requires a strong analytical mindset to interpret call data, identify patterns, and enable continuous improvement through change management initiatives. The individual will also manage a small team (23 members) focused on service-related callouts that support ...

Quality Analyst- Domestic BPO Location- Pune (Pimpri) Graduate Experience- 3 Years( 2 Years in Quality of banking process) Salary- Upto 4.2 LPA Good Communication Skills 6 days Working HR Harmanpreet Kaur 8264807657 harmanpreet@skywaysolution.in

SUMMARY Retail Associate at Leading Apparel Brand ============================================== Location: Faridabad About the Role - - - - - - - - - - - - - - - - We are seeking a highly motivated and customer-focused Retail Associate to join our team at our leading apparel brand in Faridabad. As a Retail Associate, you will play a vital role in delivering exceptional customer service, achieving sales targets, and maintaining a high level of store standards. This is an excellent opportunity for a fresher or experienced individual to join a dynamic and fast-paced retail environment. Responsibilities - - - - - - - - - - - - - - - - - - - Customer Service + Adhere to grooming standards and mai...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Noida Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-30 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag ...

Job Summary: We are looking for a detail-oriented Sales Quality Analyst to evaluate and enhance the performance of our telesales team . The ideal candidate will monitor sales calls, assess communication quality, ensure compliance with company standards, and provide actionable feedback to improve conversion rates and customer satisfaction. Key Responsibilities: Monitor and evaluate inbound/outbound telesales calls to ensure adherence to sales scripts, compliance standards, and customer engagement guidelines. Identify key improvement areas and share constructive feedback with sales executives. Track quality metrics such as conversion rate, call handling, and communication effectiveness. Collab...

As a Quality Assurance (QA) Specialist in the call center industry, your primary responsibility is to monitor and evaluate inbound and outbound calls and emails to assess the performance of customer service representatives. You will analyze their demeanor, technical accuracy, adherence to company policies, and overall customer service performance. - Provide detailed feedback to agents based on call evaluations, focusing on both their strengths and areas for improvement. - Conduct root cause analysis to identify and resolve quality issues, making recommendations for process improvements. - Track and analyze data on quality metrics such as call handling time, resolution rates, and customer sat...

Qualifications Bachelor's degree (any field) with 1-2 years of demonstrated experience as a Quality Analyst or in a comparable position Proven experience in delivering training and public speaking engagements Adept at generating reports and utilizing data analysis tools such as Microsoft Excel and Google Sheets Skillset Strong analytical and detail-oriented skills Excellent communication and interpersonal abilities, adept at providing clear, actionable feedback Proven ability to work independently and manage multiple tasks efficiently Proficiency in written and spoken English Prior experience working on or supporting a Google Project is preferred Working knowledge of the Google Qasa Quality ...

Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution...

We are searching for a seasoned and driven Commercial Real Estate Sales with strong business development skills to join our dynamic team. The ideal candidate will possess a proven track record of success in commercial real estate sales and management, with the ability to drive business growth, foster strong client relationships, and ensure the continued success of our commercial real estate sales division. About the Role: Business Development: Drive the expansion of our commercial real estate portfolio by identifying new business opportunities, cultivating relationships with potential clients, and expanding our market presence. Transaction Management: Develop and run transactions with team i...

VMEDO is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Disclaimer : Th...

Hiring for Sr.Quality Analyst _ ( Only Whats up 9738998874 Salman ) Core Competencies & Requirements: Minimum of 5 years experience in a Customer Care Center with at least 2-3 years of dedicated experience in a quality assurance role, auditing calls and chats. Must be rated satisfactory or better in all areas of performance and currently not on any policy violation. Must be at a senior associate/analyst level or higher, with proven experience in a similar capacity. Requires the ability to perform all tasks with minimal to no supervision and make sound, independent decisions. Requires excellent communication skills (verbal and written) with the ability to articulate complex feedback and findi...