1198 Call Monitoring Jobs - Page 9

Problem-Solving & Root Cause Analysis: Investigate customer complaints, identify root causes of issues, and recommend solutions. Process Improvement: Contribute to the development and implementation of quality improvement programs and initiatives. Coaching & Training: Provide coaching and training to agents on quality standards, best practices, and performance expectations. Data Analysis & Reporting: Analyze data, generate reports on quality metrics, and track trends to identify areas for improvement. Compliance & Standardization: Ensure compliance with industry standards and organizational policies. Evaluating Agent Performance: Monitor interactions (e.g., calls, emails) and evaluate agent ...

Plan, execute, and report on operational, compliance, and internal control audits across departments. Evaluate the efficiency and effectiveness of business processes and recommend improvements. Review adherence to policies, procedures, and applicable regulations. Identify control weaknesses, inefficiencies, and non-compliance issues. Prepare clear, concise, and well-documented audit reports and present findings to management. Follow up on the implementation of audit recommendations and action plans. Assist in the development and continuous improvement of audit programs and tools. Participate in special projects, investigations, and risk assessments as assigned. Maintain up-to-date knowledge ...

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews. Prepares and completes action plans. Implements production, productivity, quality, and customer-service standards. Resolves problems, completes audits, identifies trends, determines system improvements, and implements change. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Meets financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions. Daily basis repo...

Roles & Responsibilities Dealer Performance Management - A key role in the Network Planning section, person will be responsible for d efining KPIs for the dealership overall performance management. - Monitoring the KPI performance regularly and generate scorecards for the same and share with all relevant stakeholders. - Identify action items and next steps for improvement in gap areas. - Complete data management related to all such KPIs for all the dealerships. - Training and handholding the stakeholder teams to understand the program & scorecards. - Benchmarking the KPI performance internally across states, regions, tiers, dealerships etc. - Define the reward and recognition program based o...

We are looking for a confident and enthusiastic BSA to join our team. The role involves making outbound calls, handling inbound queries, and promoting our products/services to potential and existing customers. You will be responsible for generating leads, building customer relationships, and achieving set targets. This is a full time Apprenticeship under NAPS Role & responsibilities Make outbound calls to prospective clients and explain products/services. Handle inbound calls and resolve customer queries. Maintain and update customer databases/CRM. Follow up with leads to ensure conversions. Deliver on assigned responsibilities and service benchmarks regularly. Preferred candidate profile Ma...

ROLE : Sr Quality Analyst DESIGNATION : Sr Quality Analyst LOCATION : Chennai YEARS OF EXPERIENCE : 2 4 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Meet departmental productivity requirements (e.g., number of calls monitored per month, number of emails evaluated, etc.) and re...

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/...

Job Title: Quality Analyst Work Location: Oliva Corporate Office, Begumpet, Hyderabad Email for Applications: hr@olivaclinic.com Roles & Responsibilities: Monitor inbound and outbound calls, chats, and emails to assess service quality. Evaluate interactions using scoring sheets and document findings accurately. Ensure compliance with company policies and regulatory requirements. Provide constructive feedback and coaching support to team members for performance improvement. Generate quality reports and share insights with management to drive process enhancements. Required Qualifications: Bachelors degree or equivalent experience in a related field. 1-3 years of experience as a Quality Analyst...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Hiring for Quality Analyst - Team Lead & Assistant Manager ( Noida ) Need Relevant Experience Into QA - Call Monitoring & Call Feedback Team Lead - 5 to 8 Years = Upto 12 LPA Fixed + Variables AM - 8+ Years = Upto 17 LPA Fixed + Variables

Hiring for Quality Analyst - Assistant Manager ( Noida ) Need Relevant Experience Into QA - Call Monitoring & Call Feedback AM - 9+ Years = Upto 17 LPA Fixed + Variables

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

KIMS HOSPITAL SURGICAL CENTER is looking for TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

KIMS HOSPITAL SURGICAL CENTER is looking for TRAINEE - KIMS SREEC to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Job Title : Quality Analyst - Inbound International Voice Process Location : Ahmedabad-onsite Job Type : Full-time Role & responsibilities : Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits All Sundays + 2 alternate Sat Off Indian Festival Ho...

Role & responsibilities developing, delivering, and evaluating training programs to ensure customer service representatives have the skills and knowledge to meet business objectives Conducting training sessions: This involves facilitating classroom-style seminars, delivering training demonstrations, and organizing role-playing exercises to engage trainees. Utilizing various training methods: Call center trainers employ a range of techniques to cater to different learning styles and needs. Scheduling and coordinating training: They manage the logistics of training, including scheduling sessions and ensuring all necessary resources are available. Assessing training effectiveness: Evaluating tr...

Quality audit, bpo sector, call monitoring, not from technical background. Exp -5yrs

Report results of evaluations to appropriate Quality/Operations stakeholders Achieve departmental productivity requirements Facilitate remote call monitoring sessions as needed internal quality audits internal & external calibration sessions Required Candidate profile Experience in managing international voice clients preferably in Banking/Insurance/Healthcare 2+yrs of experience BPO industry immediate joiners Suvidha Mahajan suvidham@emsol.co.in 9911254430

About The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates CEC Officer Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "d...

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and...

Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Qualit...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

DEAR CANDIDATE IF YOU HAVE EXPERIENCE IN TRAINING AND QUALITY WITH SALES CAMPAIGN WITH BPO FEEL FREE TO CONNECT WITH ME ON 9810650396 FOR IMMEDIATE JOINING OR DROP THE WHATS APP OF YOUR RESUME ON 9810650396 wE ARE IN MAHAN CO OPERATIVE ARES AND TGHE CLOSEST METRO STATION IS SARITA VIUHAR METRO STATION OUR WEBSITE ADDREDD IS www.navigant.in