Posted:17 hours ago|
Platform:
Work from Office
Full Time
The Lead Call Centre Quality & Insights will function as an individual contributor responsible for driving quality assurance, process improvement, and insight generation from all calling campaigns. The role requires a strong analytical mindset to interpret call data, identify patterns, and enable continuous improvement through change management initiatives. The individual will also manage a small team (23 members) focused on service-related callouts that support process enhancement and customer experience improvement.
Larsen & Toubro (L&T)
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