1741 Call Monitoring Jobs - Page 11

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

About The Role Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts....

About The Role Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final product...

We are seeking a highly skilled and experienced QA - International Voice professional to join our team in Hyderabad. The ideal candidate will have a strong background in call audit, quality check, and international voice process, with a minimum of 4 years of experience in a similar role. Responsibilities Conduct thorough call audits to ensure quality and compliance with international voice process standards. Perform quality checks on calls to identify areas for improvement and implement corrective actions. Monitor calls to ensure adherence to international voice process guidelines and standards. Collaborate with team members to resolve quality-related issues and improve overall call quality....

Dear Candidate, Greetings from Club Mahindra.!! We are Hiring for a Quality Analyst at Mumbai Location Accountabilities / Key Responsibilities: Maintain and develop internal quality standards. Assess interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Recommend process improvements based on call evaluations and audit findings. Analyse all sales KPIs and how the team performance affects those KPIs. Participate calibration session to maintain consistency in internal evaluations. Map the need for training and onboarding programs and initia...

About The Role Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or r...

RELTEC ENGINEERS is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Discl...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Gorakhpur Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping ...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Moradabad Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping ...

JOB DESCRIPTION: Roles & Responsibility: 1. Audit the calls of Patient Care Executives. 2. Provide feedbacks to Patient Care Executives after audit their work. 3. Guide and coach in areas they are lacking on. MINIMUM ELIGIBILITY PARAMETERS: 1. Good communication skill 2. Candidates with experience in same profile will be considered. Interested candidates can share their resumes at jivahr@jiva.com

SUMMARY Retail Associate at Leading Apparel Brand Location: Gurgaon Our client, a UAE-based multinational conglomerate headquartered in Dubai, is seeking male candidates for the position of Retail Associate at their leading apparel brand in Gurgaon. Job Responsibilities Customer Service Adhere to grooming standards Welcome and greet customers Use standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right product within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Target Achiev...

professional We are searching for a seasoned and driven Real Estate Sales with strong business development skills to join our dynamic team. The ideal candidate will possess a proven track record of success in commercial real estate sales and management, with the ability to drive business growth, foster strong client relationships, and ensure the continued success of our commercial real estate sales division. About the Role: Business Development: Drive the expansion of our commercial real estate portfolio by identifying new business opportunities, cultivating relationships with potential clients, and expanding our market presence. Transaction Management: Develop and run transactions with team...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development Culture Anchor:Work Hard - Consistently puts in effort plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busines...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

As a Call Center Call Quality Executive, your role involves monitoring and evaluating inbound and outbound calls to ensure quality adherence. You will be responsible for identifying improvement areas in agent communication and compliance. Your key responsibilities will include: - Call Monitoring & Evaluation: - Assessing inbound and outbound calls for quality adherence. - Identifying improvement areas in agent communication and compliance. - Quality Assurance & Compliance: - Ensuring adherence to company policies, scripts, and regulatory requirements. - Monitoring calls for data security, customer service, and ethical practices. - Second Voice Monitoring & Intervention: - Acting as a second ...

Quality Analyst Location-Gurgaon Noida Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Skills Experience in quality assurance management...

Chat, Calls, Mails & Social Media Auditor Support Quality Location: Kokata (Work from Office) Department: Customer Experience & Quality Timings: 11:00 AM 8:00 PM | Weekly Off: Rotational (6-day workweek) Join House of EdTech Where Precision Meets Impact! At House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class experience not just in our courses, but in every interaction with us. Were looking for a Support Quality Auditor to join our Customer Experience & Quality Team, ensuring that our communications across Social Media, Chats, Calls, and Emails reflect our brands empathy, accuracy, and professionalism. If you have an eye for detail, a passion for quality, and...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Analyze calls, identify areas for improvement, and provide recommendations. Collaborate with team members to implement corrective actions. Develop and maintain processes for call monitoring, analysis, and reporting. Provide feedback on customer service performance and suggest improvements. Desired Candidate Profile 2-4 years of experience in BPO industry or related field. Strong knowledge of Call Audit, Call Monitoring, Call Quality, Customer Service, CSAT, and Quality Audit principles. Excellent analytical skills with ability to interpret data effectively.

Inbound & outbound sales Team Lead -exp in sales process, team handling, target achievement, attrition, shrinkage Trainer -exp in training, TNA, TNI, Sales process training, creating content Quality Analyst - exp in sales Call & chat audit

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work from Office Bangalore only Must knows-English

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim , who today remains the company's Chairman. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several de...

As a Monitor and Coach Associate at our company located in Shriram Gateway, Perungulathur, Chennai, you will play a crucial role in ensuring the communication and soft skills of our agents meet the highest standards. With a required experience of 0.5-5 years and the flexibility to work in US Shift Timings (Rotational), you will be instrumental in shaping the performance of our team. Key Responsibilities: - Monitor calls and emails based on communication and soft skills sampling plans. - Coach agents on grammar, pronunciation, syllable stress, and other English language aspects. - Provide consistent coaching and feedback to improve employee performance. - Support floor training initiatives to...

We are actively hiring for Quality Analyst!!! Location- #Malad Mumbai Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs) Immediate joiners preferred Skills Required- 1 year on paper experience as a QA. Conduct quality audits, call monitoring feedback sessions and root cause analysis to identify areas for improvement. Preferred US, UK BFSI, Cards and dispute domain Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC. Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where ...

Hiring for "Trainer - T&Q" at Mahindra Integrated Business Solutions - Goregaon, Group company of Mahindra. Designation : Trainer Job Description: Develop and update training materials, including presentations, manuals, and handouts, to ensure they align with the latest processes, tools, and company objectives. Deliver engaging and interactive training sessions for new hires, existing employees, or specific teams based on organizational requirements. Customize training content to meet the specific needs of the team, process, or client. Provide refresher training for existing employees on new tools, processes, or updates. Skill Sets Required: Should have relevant experience into Training for ...

PRINCIPLE PURPOSE OF JO This role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of senior quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. Senior quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. Senior quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. R...