2074 Call Monitoring Jobs - Page 11

About the Role We are looking for a detail-oriented Quality Analyst (QA) to ensure the delivery of high-quality software products. You will be responsible for creating test plans, executing manual/automated tests, identifying bugs, and collaborating with development teams to ensure smooth and bug-free releases. Key Responsibilities Develop and execute test plans, test cases, and test scripts . Perform manual testing (functional, regression, integration, UAT) across web/mobile applications. Identify, document, and track defects using tools like Jira, Bugzilla, or Azure DevOps . Collaborate with developers and product teams to diagnose and resolve issues. Validate new features and enhancements...

About the Role We are looking for a detail-oriented Quality Analyst (QA) to ensure the delivery of high-quality software products. You will be responsible for creating test plans, executing manual/automated tests, identifying bugs, and collaborating with development teams to ensure smooth and bug-free releases. Key Responsibilities Develop and execute test plans, test cases, and test scripts . Perform manual testing (functional, regression, integration, UAT) across web/mobile applications. Identify, document, and track defects using tools like Jira, Bugzilla, or Azure DevOps . Collaborate with developers and product teams to diagnose and resolve issues. Validate new features and enhancements...

Looking to onboard a skilled Supervisor and Team member with 2 to 7 years of experience to join our team in the hospitality industry. The ideal candidate will have a strong background in supervising teams and ensuring excellent customer service. Roles and Responsibility Supervise and coordinate team members to ensure efficient operations. Develop and implement strategies to enhance customer satisfaction and loyalty. Manage and resolve conflicts or issues that arise within the team. Conduct regular performance evaluations and provide feedback to team members. Collaborate with other departments to achieve business objectives. Maintain high standards of quality, safety, and hygiene. Job Require...

We are Looking for Quality Check- TeleSales Should have Experience in Inbound (or) Outbound calls& Team handling, Call Audit, Excel & Quality Check TAT Management Query&Audit Management Call 8870813777

Roles and Responsibilities Conduct call audits, voice audits, and quality checks to ensure adherence to company standards. Identify areas of improvement through Pareto analysis, Fishbone diagrams, and Root Cause Analysis (RCA). Perform quality management activities such as QC tools, Call Calibration, and Voice Quality monitoring. Analyze data using 7QC principles to identify trends and patterns. Collaborate with team members to implement corrective actions based on findings. Interested candidate can share updated resume to brindha@gojobs.biz

Key Responsibilities Quality Analyst (Marketing QA) Review and audit campaign setups (keywords, ad copies, extensions, targeting, bidding, tracking). Identify errors, inconsistencies, and performance-impacting issues before and after campaign launch. Validate landing pages, tracking URLs, UTMs, pixel implementation, and conversion tracking. Maintain campaign quality standards and ensure adherence to platform policies. Conduct daily, weekly, and monthly QA checks to ensure accuracy and compliance. Report defects, track resolutions, and collaborate with operations teams to ensure error-free execution. Google Ads Specialist Plan, execute, and optimise campaigns across Search, Display, Video, an...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Roles & Responsibilities Conduct call audits to ensure quality standards are met. Provide feedback to agents on their performance during calls. Perform quality audits to identify areas of improvement. Utilize Excel skills for data analysis and reporting. Monitor calls to assess agent adherence to process guidelines. Desired Candidate Profile Atleast 1 year of experience in BPO or customer service industry. Strong understanding of call audit, call monitoring, and quality audit processes. Excellent communication skills with ability to provide constructive feedback effectively. Proficiency in using tools such as Excel for data analysis and reporting. If interested, please share your updated res...

We are looking for a dedicated and detail-oriented Quality Analyst to join our team at the HDFC Bank Call Center . The ideal candidate will monitor, assess, and improve the quality of customer interactions to ensure excellent service delivery.

Job Details Urgently hiring for Quality Assurance for an immediate requirement Looking for a QA profile with BPO experience , the candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance- Identify areas for improvement and provide feedback- Monitor and report on quality metrics- Support training and coaching initiatives Requirements: 2+ years of call auditing experience in a call center- Graduate degree Must- Excellent communication skills in required language combinations- Strong analytical and problem-solving skills Interested candidates, kindly share with me your resume HR Nicky-...

Urgently hiring for Quality Assurance for immediate requirement Language Requirements: - English & Kannada - English & Malayalam - English & Marathi - English & Gujarati Looking for a QA profile with BPO experience The candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance - Identify areas for improvement and provide feedback - Monitor and report on quality metrics - Support training and coaching initiatives Requirements: - 2+ years of call auditing experience in a call center - Graduate degree Must - Excellent communication skills in required language combinations - Strong analyt...

Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida Education: Any Graduate - Any Specialization, PG - Any PG Course Industry Type: BPO Role: Quality Analyst Shift: US Shifts DESIRED CANDIDATE PROFILE Should have strong oral & written communication in English language Ability to monitor calls and provide feedback with coaching advice Ability to provide clear guidance and direction to the associates for performance improvement. Should be aware of quality and agent behavioral parameters Ready to work in 24*7 shifts. Strong team player, capability to influence the team, manage changes Should be target oriented ADDITIONAL REQUIREMENTS Good knowledge of Ms. Office/Ms. Excel...

APDM Pharmaceuticals is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our ...

KIMS HOSPITAL SURGICAL CENTER is looking for TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity...

Operations LOBs Audit on a daily/weekly basis Feedback to agents Highlight process gaps and share corrective inputs/results Contribute to process improvements Publish the reports on a timely basis and as per the agreed TAT. Take briefings and sessions regularly based on audit findings. Working on the bottom performer operators. Take at least 1 initiative in a quarter.

Role & responsibilities Here's what you'll do: Audit tickets (Chat, Email, Calls) to measure Quality Score% metric and to ensure adherence to the defined ticket handling guidelines Audit Customer responses received through surveys to identify process improvement areas Analyze the root cause for the defects identified through the audits using basic quality tools Documenting agent behavior and giving appropriate feedback to agents Conducting daily/weekly briefings, refresher sessions basis TNI on a regular basis Facilitating and contributing to calibration sessions to gauge understanding of agents and auditors Preparing and analyzing internal and external quality reports Training new hires on ...

Role Overview: We are looking for an experienced Quality Manager to lead our quality assurance function across both call monitoring and data quality audits. This leadership role involves managing the QA team, overseeing quality processes for the Appointment Generation (AG) teams calls, and ensuring the accuracy and integrity of data from CDQA and other departments. The ideal candidate will be a strategic thinker, capable of implementing scalable quality frameworks, driving continuous improvement, and ensuring our output meets or exceeds client expectations. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop the QA team to deliver consistent, high-quality performanc...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO /customer service. Strong banking e...

1. Quality Monitoring & Evaluation Experience in monitoring calls, chats, and emails for quality assurance Ability to evaluate agent performance against set quality parameters (accuracy, compliance, empathy, etc.) DM-Runa-9883734566 Required Candidate profile Minimum 1year Exp. required as an QA in any BPO. Should be from BPO background Graduate

About the Role: We are looking for a detail-oriented Quality Analyst to ensure that our products, software, or services meet the highest standards of quality. The ideal candidate will be responsible for evaluating processes, identifying defects, and implementing solutions to enhance product reliability, functionality, and user experience. Key Responsibilities: 1. Testing & Quality Assurance Analyze requirements, specifications, and technical design documents to provide timely and meaningful feedback. Prepare detailed, comprehensive, and well-structured test plans and test cases. Perform manual and/or automated testing to ensure product quality. Conduct functional, regression, integration, sy...

As a Voice and Accent Coach Trainer/ Specialist/ Lead at our company located in Ambattur Industrial Estate, Chennai, you will be a key member of the training team, responsible for shaping the communication skills of new hires and supporting the ongoing development of our frontline agents. **Key Responsibilities:** - Deliver comprehensive language, voice, and accent training during pre-process sessions. - Teach grammar fundamentals, pronunciation, and communication etiquette. - Conduct call handling sessions during process training when necessary. - Assist in recruitment by conducting voice and accent screening interviews. - Maintain detailed training reports to share with the Training Manage...

Designation: Quality Auditor Experience: 2+ Years Mandatory: 1.5 years as Quality auditor Location: Hyderabad