1198 Call Monitoring Jobs - Page 11

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi

The job involves actively listening to live or recorded customer service calls to assess agent performance against quality standards. You will be using established quality metrics to evaluate agent behaviors such as greeting customers, active listening, problem-solving, and adherence to company policies. Providing constructive feedback to agents, highlighting areas of strength and improvement, and offering targeted coaching to enhance performance will also be part of your responsibilities. You will be analyzing call data to identify trends, patterns, and areas where improvements can be made across the team. It will be your responsibility to recognize gaps in agent knowledge or skills and rec...

We are urgently hiring a Lead-Quality Analyst for US Voice Process. This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback t...

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL Process QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work...

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE /KOLKATA INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work...

Jabil Circuit is looking for Repair Warehouse Group Leader to join our dynamic team and embark on a rewarding career journey Vision: Leaders often have a clear vision or a sense of direction for their group or organization They set goals and objectives and inspire others to work toward a common purpose Decision-Making: Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being They must consider information and input from various sources to make informed choices Communication: Effective communication is a critical leadership skill Leaders must convey their vision, expectations, and goals clearly to their team or followers They also n...

Customer Experience Analyst/Quality Analyst The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedback and coaching to the Team memb...

Call Aditi on 9810650396 Looking for Quality Analyst Profile Perform regular quality assurance audit to ensure adherence to establish process standards Should have experience in auditing calls foe b2b and b2c campaigns Good Communication skills

Hiring: Quality Analyst (BPO) Work from Office | 6 days working (1 rotational off) 4+ years overall exp. with min. 1 year as QA in BPO (E-commerce exp. preferred) Must be fluent in English & Hindi | Salary: 4–5 LPA (based on last drawn) Required Candidate profile Knowledge of 7QC tools, quality analysis, reporting & analytics

Department: Internal Control Role: VR Listening Grade: E1/ E2 Designation: Assistant Manager/ Deputy Manager Location: Mumbai (Goregaon) Job Profile Listening to Voice recording as per dealer code of conduct requirements Handling and supervision of internal investigations of all reported and suspected fraud incidences, misconduct, policy / procedure breaches and timely issuance of reports. Investigate and assess alerts for potential risks. Take feedbacks from clients and maintain MIS data. Addressing clients record and ensure clients satisfaction. Delegate clients feedbacks to the Audit team. Requirement Graduate with experience of Fresher - 2 years. Proficiency with MS office especially Exc...

Role & responsibilities Rotational shift (24*7) 6 days working 1 day off Minimum 6 months to 1yrs exp in calling Experience in customer care executive/ TL/ RTA. Must have Excel knowledge Exp required in BPO Industries and logistic industries more effective Budget upto 25K Location Sec 63 Noida near by sec62 metro station NO Cab and No Food Preferred candidate profile Minimum 6 months to 1yrs exp in calling Experience in customer care executive/ TL/ RTA. Must have Excel knowledge Exp required in BPO Industries and logistic industries more effective Note: Male candidate with near by office location is preferred.

As a Quality Assurance Specialist for Sales Demo & Customer Handling at Cubic Logics, you will be responsible for evaluating and enhancing the quality of product demos and customer interactions conducted over platforms such as Microsoft Teams, Zoom, and Google Meets. Your role will involve monitoring and evaluating sales demo sessions, maintaining quality standards, providing training and coaching, analyzing performance metrics, driving process improvement, and ensuring a customer-centric focus in all interactions. You will be tasked with listening to and assessing recorded sales demo sessions to evaluate customer handling skills, English proficiency, call quality, and adherence to call flow...

As a Quality Analyst in the BPO industry, you will be responsible for monitoring and evaluating inbound and outbound calls to ensure the quality of service provided by call center agents. Your key responsibilities will include developing and maintaining quality assessment criteria and standards in alignment with company policies and customer expectations. You will provide constructive feedback and coaching to agents based on evaluation results to foster a culture of continuous improvement. Additionally, you will analyze call data and performance metrics to identify trends and areas for improvement. It will be your duty to prepare and present regular reports on call quality and agent performa...

Hiring !!! Quality Consultant International UK process # 5 days working, weekend off # rotational shifts ****Need good communications for this interview process # Salary In-hand - 21,300 Rs + 3500 RS extra allowance -(Total will be 24,800 Rs per month) + PF and ESIC benefits. #One side Cab facility available for night shift #Work from office, Gurugram # Eligibility- International BPO exp should be of minimum 6 months or more. People with Domestic bpo customer service or sales or email/chat experience can also apply if 1+ years of experience. Key Responsibilities: Need excellent communications for the interview process . Need to listen and check the quality of the UK calls and the parameters ...

Job Title: Healthcare Quality Excellence Assistant Manager - Voice Processes Basic Function The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes. Essential Functions Ensure timely onboarding and incubation of QCAs and QE AMs for assigned voice processes and ensure quality deliverables such as call monitoring, coaching/feedback, and reporting targets are met. Support the setup and stabilization of Quality Compliance for voice processes in coordination with Operations, Migrations, and Training teams. Ensure timely and accurate reporting of quality...

Well, we need someone with college or vocational school graduation as a qualification and whos willin Well, we need someone with college or vocational school graduation as a qualification and who’s willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? That’s definitely a plus! g to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? That’s definitely a plus!

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for...

Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply...

Educational Requirements MCA,MSc,Bachelor of Engineering,BBA,BSc Service Line Data & Analytics Unit Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to...

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships wit...

As a Trainer and Quality Analyst specializing in Debt Collection, you will be responsible for developing and implementing training programs to enhance the performance and compliance of debt collection agents. Your role will involve designing training materials, conducting skill enhancement sessions, and ensuring regulatory training for agents. Additionally, you will monitor agent calls to maintain quality standards, provide feedback for improvement, and contribute to process enhancements. Key Responsibilities: Training Responsibilities: - Develop comprehensive training programs for debt collection agents, including onboarding and refresher training. - Create training materials, modules, and ...

You will be working at GO MO Group, an international digital marketing agency specializing in assisting B2B companies in adapting to changing buying behaviors through data-driven strategies. The agency's primary focus is on B2B pull marketing, offering services like Search Engine Optimization (SEO), Search Engine Advertising (SEA), digital analysis, strategy proposals, website design and development, and Account and Segment-Based Experience (ASBX) for B2B outbound lead generation. The company has a global presence with offices in Sweden, England, and India. Your responsibilities will include monitoring calls and calibrating them, assessing prospects" intent during call audits, providing feed...

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Candidate should be currently working as a Quality analyst on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Pune / Mumbai / Kolkata Shift - Rotational Shifts Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.