334 Call Monitoring Jobs - Page 11

Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards Provide feedback and coaching to agents on call performance, including areas for improvement Analyze call trends and data to identify opportunities for process enhancements Ensure all customer interactions comply with banking regulations and internal policies Collaborate with management to develop training materials and quality improvement strategies Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance Assist in identifying root causes for service issues and recommend corrective actions Support process improvement initiatives to optimize customer service delivery

Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards Provide feedback and coaching to agents on call performance, including areas for improvement Analyze call trends and data to identify opportunities for process enhancements Ensure all customer interactions comply with banking regulations and internal policies Collaborate with management to develop training materials and quality improvement strategies Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance Assist in identifying root causes for service issues and recommend corrective actions Support process improvement initiatives to optimize customer service delivery

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

QA Analyst(Remote) - Bangalore Location - Remote (Bangalore) Years of experience - 1 to 4 years Mandatory Experience - Strong experience working on Advanced Excel - Must have experience working on the 7QC Tools - Knowledge about Six Sigma What You'll Be Doing 1. The primary task of the quality analyst is transaction monitoring and providing actionable insights. 2. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. 3. Participate in team huddles and share updates and best practices. 4. Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. 5. Provide actionable data to various internal support groups. 6. Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations. 7. Create & maintain accurate database for audits and other analysis. 8. Publishing weekly/monthly reports based on the audits performed for the mentioned tenure. 9. Participate in design of call monitoring formats and quality standards. 10. Compile and track performance at team and individual level Note:- This is a remote support role however the Final Interview & Induction is offline (in-person from Bangalore). You should be available in person for any Business Meeting as and when required in Bangalore

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 3+ years of experience in total Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools

About The Role Customer support Lead- AWESOMEFAB SHOPPING PVT LTD (BrandsVEIRDO & JUNEBERRY) is an Indian clothing brand and we are selling our products on all E-commerce websites like Amazon, Myntra, Flipkart, Tata Cliq, Nykaa, etc.- VEIRDO & JUNEBERRY brand is backed by the Aditya Birla Group.- If you're an E-Commerce Catalogue and sales enthusiast who loves what you do, then please do join us, we'd love to hear from you.- Awesomefab Shopping Pvt. Ltd is looking for an experienced Customer support Lead. Join our dynamic team and contribute to our success in the e-commerce sector! Key Responsibilities : - Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly- Develop innovative solutions to recurring customer issues, minimizing repeat chats and enhancing overall satisfaction levels.- Train and supervise team of customer service representatives in providing quality service to customers- Coordinate shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality- Improved customer satisfaction by addressing and resolving complex issues in timely manner.- Implement measurement metric for customer satisfaction- Lead and mentor a team of junior customer support representatives.- Handle escalations and provide timely resolutions.- Monitor and report on customer service metrics and feedback.- Collaborate with other departments to ensure resolution of customer query- Manage net zero end of day chats Requirements : - Minimum 6 years of experience in leading Customer support practice, ecommerce experience is required- Strong understanding of customer service best practices.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle high-pressure situations.- Proficiency in customer service software and tools.- Strong problem-solving skills and attention to detail.- Leadership experience is a plus. Benefits : - Statutory Bonus- Leave encashment- Provident Fund- Health Insurance/ESIC- Yearly Company Trip- Gratuity This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback.2) Record and document customer feedback accurately and comprehensively.3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems.4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams.5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution.6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates.7) Maintain a professional and courteous demeanor while communicating with customers This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers

About The Role :- To make calls for leads provided and arrange meetings with customers.- Prepare and send rate quotations to new and existing customers in consultation with sales team.- Follow up with customers for getting bookings and feedback on quotations.- Follow up with operation/CS team for booking/shipment status.- Bring customer on board basis self with be added advantage.- Maintain MIS for sales team of calls/inquiries/business conversion.Requirement :- Should be Graduate, fresher or 1-2 years of experience, fluent in English , Can do tele sales, Industry knowledge would added advantage, preferably from Call Centre/BPO sector.Note - Only Females with Presentable This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

DesignationCustomer care executive- Handling customer complaints and providing excellent service.- Providing feedback to the managers and management about customer experience.- Monitoring quality of after sales service provided to customers.- Follow up with respective brand for customer complaints.- Providing immediate solutions and cross selling our other products.- Increasing store rating on social media platforms.TimingsMon to Sat10:00 to 07:30Sunday fixed off.All Festivals working.IndustryElectronic retail This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

RoleAdvisor TitleAdvisor, Customer experience LocationBangalore Reporting toAssistant Manager, Customer experience About Phonepe : PhonePe is Indias leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. About Customer Experience Function : At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback. Function Summary: The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers Role Responsibilities: Act with integrity & think customer-first in every interaction Handle PhonePe account and transaction related queries Ability to flex between phone & data channels Follow specified process guidelines to bring about resolution Build customer trust through their interaction Ability to meet hourly & daily productivity goals Leverage internal processes and resources to drive resolution Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements Engage & Educate customers so theyre able to leverage PhonePe to the fullestExperience, Skills, Qualifications: Have excellent written and verbal communications Have good learnability Be an active listener and deal well with objection Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback Ability to multitask, prioritize, and manage time effectively Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory Multilingual skills (spoken + written) in South Indian languages are preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Job description Job Title: Quality Analyst International Voice Process Location: Bangalore Shift: US Rotational Shifts CTC: 5 - 6 LPA (based on experience) Job Overview: We are seeking a detail-oriented and experienced Quality Analyst to evaluate and ensure the delivery of high-quality customer service in our international voice contact center. The ideal candidate will monitor calls, identify process gaps, and collaborate with stakeholders to drive continuous service improvement. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and customer service standards. Identify coaching needs and provide actionable feedback to agents for performance improvement. Conduct root cause analysis on quality issues and recommend process enhancements. Collaborate with Team Leads and Trainers to address quality gaps through targeted coaching and training. Maintain detailed quality reports and dashboards for regular performance tracking. Design quality assurance processes and audit frameworks to ensure compliance with client requirements. Participate in calibration sessions to align on scoring methods and maintain consistency. Support continuous improvement initiatives across customer service processes. Stay updated on product/process knowledge and quality standards. Qualifications: Bachelors degree (mandatory). 5+ years of experience in a contact center environment. At least 3-4 years of experience in a Quality Analyst or QA-related role, preferably in an international voice process. Willingness to work night shifts and rotational weekly offs. Type: Full Time, Permanent

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Building Manager Business Property and Asset Management, What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per client’s requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and follow up for invoice from JLL office Submitting the invoice to the client and following-up for payments. Overseeing all building systems including fire/life safety, MEP and all critical utilities. Ensuring the documentation of assets under asset list/ tracker. Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting. Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance To ensure all the planned preventive maintenance (PPM) are being timely carried out. Suggest and implement improvements for preventive maintenance programs as required. Coordinating with contractors, tenants and engineers. Maintaining service /repair contracts. Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan. Implementing and administering inventory control programs for purchase of parts and utilisation. Assessing of the building operations and working towards mitigation of highlighted inherent risks. Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements. Ensuring compliance with applicable codes, regulations, government agencies and company directives. Coordinate and maintain the as-built drawing and transition document library. Creating emergency response plan and taking part in evacuation drills. Maintaining engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan “No Safety No Work”. Location On-site –Gurugram, HR Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Must have Min 1+yrs Exp as Quality Analyst from International Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow SOC, SIEM, QRADAR, CYBERSECURITY

Are you a proactive team leader with experience successfully managing teams in customer serviceAre you in search of a rewarding team leader job in HowrahHere is your opportunity to advance your career with a global CX company! Fusion CX is seeking a highly motivated Team Leader to join our dynamic team in Howrah. In this TL role, you will manage a team of agents, ensuring exceptional service delivery and operational excellence. Apply now for this job vacancy in Howrah to build a career in the customer service industry with a leading CX transformation company. Job Description As a Team Leader at Fusion CX Howrah, you will be responsible for managing a team of approximately 20 members, ensuring they meet performance targets and deliver outstanding customer service. Your role will involve: Team Management : Leading and supporting a team of 20 members, motivating them to achieve targets. Shift and Attendance Management : Willing to work 24/7 shifts with rotational week offs. Prepare schedules and ensure the advisors attendance is marked daily. Compliance and Monitoring : Ensuring agents adhere to log-in, logout, and break schedules. Monitoring calls and providing coaching and feedback to ensure excellent customer service and experience are delivered on every call. Problem Solving : Working closely with team members to resolve customer issues as a Team Leader in Howrah. Acting as a point of contact for resolving escalations, inquiries, and complaints from both external and internal customers. Operational Management : Managing day-to-day operations to meet required service levels, quality, and productivity. Maintaining SLA targets monthly to achieve desired KPIs, including managing absenteeism and attrition within the team. Policy Implementation : Ensuring all company policies and procedures are implemented consistently and fairly. Job Requirements To be successful in this role, you should possess the following qualifications and skills: Languages : Fluency in Hindi and English. Experience : Proven experience managing teams, preferably in a customer service environment. Availability : Willingness to work 24/7 shifts with rotational week offs. Leadership Skills : Strong leadership and motivational skills to drive team performance. Problem-Solving Skills : Ability to solve customer problems efficiently and effectively as a Team Leader. Communication Skills : Excellent verbal and written communication skills. Organizational Skills : Strong organizational skills to manage schedules, attendance, and compliance. Why Join Fusion CX in Howrah: At Fusion CX, we believe in nurturing talent and providing a supportive environment where you can grow and thrive. If you are searching for a team leader job in Howrah that can elevate your career in the customer service industry, this is your chance! As a Team Leader in Howrah, you will enjoy continuous learning opportunities, a dynamic work environment, competitive compensation, and flexible rotational shifts. So, if you are ready for a challenging and rewarding leadership role, apply today for this job vacancy in Howrah and become a key part of Fusion CX s journey to redefine the customer experience.

Greeting from Jeena & Co !! We are looking to hire Customer Service Executive with 2+years of experience into Logistics and Supply Chain Background. Share daily status reports with customers. * Provide quotes to customers on behalf of the sales team. * Maintain customer relations, ensuring timely information from other departments. * Generate referrals from existing customers. * Gather customer feedback regularly, as per SOP. * Update all customer service-related data in our software. Relavant Candidates kindly share your update CV with us on sshukla@jeena.co.in Thanks & Regards Siddhartha Shukla Roles and Responsibilities Same as Mentioned in Job Description

Must be working as Process Trainer for 2 yrs on doc. Conduct interactive training sessions, workshops, and presentations Performance Evaluation and Feedback Process Improvement Collaboration Documentation and Reporting. Excellent comm., smart & bold. Required Candidate profile Strong communication, instructional design, engaging training creation, BPO/customer service knowledge, interpersonal skills, and experience in call center or sales training/teaching and feed back

EXPERIENCE: • Min. 3-years experience in quality monitoring or quality assurance • Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software • Familiarity with the BEST QM standards of Teleperformance • Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects • Excellent knowledge of MS Excel and PowerPoint • Experience working with multiple vendors will be an added advantage • Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidates can apply or share resume (tanisha.gupta@kalkine.co.in) or Call/WhatsApp 9717743805

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. Professionally communicate findings with leaders through reports, emails, and chat platforms. Accurately and efficiently deliver quality measurements to support operations. Identify areas for improvement and present findings to leadership for coaching and performance enhancement. Create and deliver client assignments for QA database Help create and maintain speech analytics Perform other duties as assigned. Maximum CTC Offer Range: 2 Lacs to 3 Lacs Per Annum Immediate Joining Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088

Tele Calling

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407