2 - 7 years
2 - 6 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida
Education: Any Graduate - Any Specialization, PG - Any PG Course
Industry Type: BPO
Role: Quality Analyst Shift: US Shifts
DESIRED CANDIDATE PROFILE Should have strong oral & written communication in English language Ability to monitor calls and provide feedback with coaching advice Ability to provide clear guidance and direction to the associates for performance improvement. Should be aware of quality and agent behavioral parameters Ready to work in 24*7 shifts. Strong team player, capability to influence the team, manage changes Should be target oriented
ADDITIONAL REQUIREMENTS Good knowledge of Ms. Office/Ms. Excel
JOB DESCRIPTION Auditing for work order accuracy and data integrity Call monitoring Call coaching feedback for agent improvement Call calibrations and evaluations
WORK EXPERIENCE Preferred to have worked in outbound Sales/ Survey Process and Customer Care Worked in processes like Dish TV, AT&T, Spectrum and Comcast
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