Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and data integrity. Monitoring calls. Providing coaching feedback to agents for performance enhancement. Conducting call calibrations and evaluations. Experience Preferred: Experience in outbound sales, survey processes, and customer care. Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred. Perks and Benefits: Health insurance coverage. Transportation services (cab for pick-up and drop-off).
FIND ON MAP