354 Call Monitoring Jobs - Page 15

Summary of the role Waystone Group Internal Audits objective to consistently assess the adequacy and effectiveness of governance and management of risks, giving an evidence-based opinion on all aspects of governance, risk management and internal controls. The Senior Associate - Internal Audit plays is a supporting role to the Director or Manager Internal Audit. Holding a position in the third Line of Defense, Internal Audit will perform risk based audit testing on Waystone entities. This role will be responsible for performing testing indicated on the Internal Audit Program as agreed. Duties and Responsibilities Internal Audit Function Working with the Audit Director or Audit Manager Internal Audit to Assist in the execution of audit engagements and properly and adequately documents the testing from scope to report delivery. Assist in the compilation of periodic and consistent Board reporting Assist in bespoke investigations/reviews as required. Internal Audit Execution Proactive interaction with stakeholders on the Internal Audit Program/Framework, Ensures that Internal Audit Tests/Reports are properly and adequately documented as agreed with relevant stakeholders, Keeps the Director or Manager and auditee updated on the status of the audits and observations noted during the course of testing Produce Internal Audit Reports for approval by the Director Internal Audit Follow-up action plans for corrective actions relating to audit findings or findings arising from other reviews. Day to Day Responsible for keeping a knowledge base and skills required for the execution of the internal audit tests on regular basis, Timely execution of work allocation to ensure audit testing is planned, executed and completed fully, Communication of guidelines during the execution of the audit testing to achieve the audit objectives, Escalates issues that may arise during an audit testing to the Director or Manager. Internal Audit Team Assist the Director Internal Audit in the hiring of a new team members if required, Actively participate as a team member providing input on workstream planning, potential identified efficiencies, with set goals in mind, Continued professional development to enable continual team learning and performance; Executes an agreed set of objectives and a goals for measuring performance General Experience Experience in (i) risk assessment (ii) control & risk evaluation, and (iii) reporting. Ability to understand and assess the robustness of controls governing business processes. To perform this job successfully, an individual should be able to perform each duty independently or as part of the team and/or display an aptitude for fast learning. The duties and responsibilities listed in this job description are demonstrable of the knowledge, skill, and/or ability for a candidate. Qualifications A bachelors degree or significant experience in risk, compliance, audit or operations-based control function. Postgraduate and/or industry qualifications are also desirable CIIA or recognised accountancy qualification 5+ years relevant experience in the financial sector with proven path of advancement. Excellent interpersonal and communication skills, both written and verbal. Excellent people management skills, and the ability to balance competing deadlines and stakeholders Excellent stakeholder management skills with the ability to successfully influence people at all levels of the Waystone Group. First Name Last Name Email Phone Address City Province Postal Code Country India Resume Choose File No file selected Date Available Desired Pay Website, Blog, or Portfolio LinkedIn Profile URL Thank You Your application was submitted successfully

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

Skill required: Membership - Life Sciences Regulatory Operations Designation: Health Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relationsCoordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc. What are we looking for? Any GraduateVerbal and oral communication skillTyping skillsUS Health industry knowledge Roles and Responsibilities: Productiona. Processes requests in an accurate and timely manner.b. Ensure that set production turnaround times are metc. Research and resolve issues in request given the tools provided by the project.d. Communicate and coordinate with the Team Lead and onshore counter-parts to resolve questions and or issues on transactionse. Ensure that necessary updates in the Daily production log are done accurately and timelyf. Participate in daily team huddlesg. Should be flexible to support other teams internally as and when required Service Level Agreements and Performance Metricsa. Ensures individual and team service levels are met or exceededb. Individual and team daily production turnaround time target should be met or exceeded Qualitya Must be flexible with the ability to adapt to changes quickly and think conceptuallyb. Solid problem-solving skills to resolve complex customer inquiries.c. Possess the ability to perform with confidence to meet the targetsCoordinate with TLs and give inputs to update processing docs for the teamTrainingParticipates in and provides suggestions to the training programAttend and complete required training courses identified by HR and the project.Performance ManagementConstructively accept feedback on areas for improvement identified by the team lead and work on action plan/s to address them.Work with the team lead in ensuring that the identified performance strengths are maintained if not further developed.Needs to completed Versant, Language proficiency and typing test Qualification Any Graduation

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Work on a shifting schedule and during holidays as needed Work in office facility and at home Excellent English Communication Skills demonstrated by having a local Berlitz rating of B1T, or B2 and higher (For offshore resources) Experience in customer care, sales, tech support and/or similar accounts, required Experience in broadband and/or TV troubleshooting, recommended but not required Roles and Responsibilities: Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently. To support & record a variety of customer service issues through telephone from customers. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client. To provide first-level troubleshooting on customer home broadband, tv, and phone setup and connectivity issues To provide recommendations to customers on new product, packages, upsells, and cross-sells that match the customer's lifestyle needs and generate additional revenues as a result To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues. To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management. To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities. Qualification Any Graduation