Quality Analyst | Domestic

Teleperformance (TP)

2 - 6 years

1 - 4 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

call center operations quality control quality analysis quality management call quality quality audit customer service customer care quality monitoring customer support qc team leading quality assurance coaching call monitoring bpo operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations.

Roles and Responsibility

Monitor and evaluate call quality to ensure compliance with company standards.
Develop and implement quality control processes to enhance customer satisfaction.
Collaborate with team members to identify areas for improvement and provide feedback.
Analyze data and trends to identify patterns and opportunities for growth.
Develop reports and dashboards to track key performance indicators.
Participate in training and coaching programs to improve team performance.

Job Requirements

Minimum 2 years of experience in quality analysis and assurance.
Strong knowledge of BPO/Call Centre operations and industry standards.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience with quality management tools and software.
Industry: BPO / Call Centre.
Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.

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