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Barclays
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Quality Analyst

Quality Analyst

Barclays

3 - 13 years

8 - 9 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

service quality quality audit quality control documentation customer service training quality monitoring quality analysis qc automation quality check sop mis quality assurance quality procedures coaching technical skills call monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure Process Compliance: Verify adherence to SOPs and control standards.
Identify and Categorize Errors: Spot issues and classify them for resolution.
Support Risk Mitigation: Help reduce operational and compliance risks.
Drive Continuous Improvement: Recommend process enhancements and automation.
Enable Governance Reporting: Provide insights via dashboards and forums.
Collaborate Across Teams: Work with operations, governance, and control teams to close feedback loops.
Perform QA checks*on manual transactions for compliance with SOPs and controls
Identify and categorize errors. (e. g. , control failure, process gaps).
Provide feedback to advisors and team leads for corrective action.
Maintain audit-ready documentation of QA reviews.
Share dashboards and MIS reports with stakeholders.
Collaborate with operations, risk, and compliance teams.
Analyze trends to inform training and process improvements.
Support control reviews and checklist updates.
Drive continuous improvement through recommendations and cross-training.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Pune.

Purpose of the role

To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

Accountabilities

Identification of industry trends and developments to implement best practice in quality assurance Services.
Collaboration with teams across the bank to align and integrate quality assurance processes.
Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

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Barclays

Financial Services

London

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Quality Analyst