1044 Service Quality Jobs

JD - eMedic Job Summary: We are looking for a skilled and reliable Phlebotomist to join our eMedic team. The ideal candidate will be responsible for both home and clinic-based sample collection, ensuring accurate, hygienic, and timely handling of biological specimens. The role also includes maintaining proper protocols from the point of collection to hub delivery, ensuring a high standard of patient interaction, and closely monitoring hospitality and service quality during the collection process. Key Roles & Responsibilities: Perform timely and accurate sample collection from patients' homes, clinics, and OCC (Online Collection Centres). Ensure clinics/OCC eMedic locations are opened on time and are operational as per schedule. Coordinate with riders to ensure timely pickup and transportation of samples from clinics/OCC to the assigned hubs. Adhere strictly to SOPs for the collection of blood and COVID-19 samples. Maintain the cold chain (2C to 8C) during the entire sample handling and transportation process. Effectively manage inventory: For home collections: collect materials from hubs, use responsibly, and maintain usage records. For clinics/OCC: monitor inventory levels in real-time and raise restocking requests as needed. Follow biomedical waste disposal protocols in all environmentshome collection, clinics, and OCC. Maintain high standards of hygiene, safety, and patient interaction at all times. Preferred Educational Qualifications & Experience: Diploma or Degree in Medical Laboratory Technology (MLT/DMLT) B.Sc. / M.Sc. in MLT or Nursing Minimum 12 years of hands-on experience in phlebotomy, clinical diagnostics, or a related field Why Join Orange Health Labs Be Part of the Fastest-Growing Diagnostic Company Started in 2021, we now have a team of over 500+ eMedics across Bangalore, Mumbai, Delhi NCR, and Hyderabad. Top Paying Opportunity in the Market Our eMedics earn between 35,000 to 60,000 per month. ( Highest payslip will be shared monthly by the supply team without mentioning the eMedic's name. ) Perks, Growth & Benefits 2 Lakhs Health Insurance (self & family) 15 Lakhs Life Insurance Guaranteed yearly appraisal of 5-10% Internal promotions to roles such as Team Leads, Trainers, Dispatch Officers & Logistics Managers 100+ Hours of training with a felicitation ceremony post-training 4 weekly offs and 2 paid leaves per month Uniforms and rank badges provided similar to army-grade designation Reward & Recognition program every 6 months (Top medics taken for dinner at a 5-star hotel) Work from preferred locations closest to the candidate's residence No Upselling strictly prohibited at Orange Health Positive and growth-oriented work culture. Experience - 1-2.5 Yrs Location - Delhi NCR, Gurgaon, Noida The candidate should have 2-wheeler. Will have to travel 20-30 Kms across the city Travel allowance Timing - 10:30am-6pm Notice Period - 15 Days-Immediate joiner

Join our Team About this opportunity: You have the chance to join Ericsson, a global leader in communications technology, as a Service Improvement Lead. In this role, you will be responsible for enhancing service delivery by overseeing service lifecycles, ensuring consistent performance optimization, and fostering continuous evolution. Your role will involve bridging the gap between internal teams and Service Delivery Units (SDUs) to provide crucial support to our Service Ownership. What you will do: You will manage and enhance the entire service lifecycle to ensure the highest standard of service delivery efficiency. Working alongside the Service Owner, you will guarantee an end-to-end customer experience, promoting constant evolution and optimization. Your responsibilities will include implementing Machine Learning (ML), Artificial Intelligence (AI), and data analytics activities to optimize resources, applications, and infrastructure. You will also be in charge of overseeing measurement and reporting aspects, including KPIs, SKPIs, and SLAs/WLAs in compliance with commercial contracts. Additionally, you will coordinate with Ericsson Service Delivery Units (SDU), the client, and relevant ASPs to implement a Service Improvement plan. Your role will involve supporting Service Operations Governance, both internal and customer-focused, while maintaining a keen eye on Service Performance. The skills you bring: - Proficiency in Ericsson Operations Engine - Mode Of Operations - Comprehensive understanding of Automation - Strong focus on Operational Excellence and Service Quality - Expertise in Operational-Level Agreements and Efficiency Improvement in Service Delivery - Experience in Program/Project Finance Management - Knowledge of Service Delivery Models and Strategy - Ability to understand Business Requirements and Performance Reporting - Familiarity with Data Analytics and Work Level Agreement (WLA) and Service Level Agreement (SLA) - Prior experience in enhancing Customer Experience and Continuous Improvement Process,

The Branch Operations and Service Manager in the Rural Banking department is responsible for focusing on enabling customers, partners, and stakeholders to address their needs through proactive query resolution. This role involves setting up customer service quality procedures and standards for the team, deploying strategies, and implementing best practices to achieve customer satisfaction, loyalty, and retention. The Branch Operations and Service Manager plays a crucial role in driving employee morale and engagement levels to ensure the organization delivers best-in-class service to its customers. Key Responsibilities include: - Managing a team of customer service managers overseeing the inbound channel and correspondence branches. - Providing excellent customer service and fostering customer centricity within the organization to enhance customer service experience and drive organic growth. - Taking ownership of customer issues and ensuring proactive resolution. - Establishing a clear mission to enhance service quality and implementing strategies to achieve this goal by staying abreast of industry developments and implementing best practices. - Developing service procedures, policies, and standards. - Analyzing MIS data to enhance productivity, maintain accurate records, and document customer service actions and discussions. - Recruiting, mentoring, and developing customer service resources to create an environment where they can excel through encouragement and empowerment. - Adhering to and managing the approved budget. - Maintaining an orderly workflow based on priorities. - Managing resources efficiently to achieve qualitative and quantitative targets. - Enhancing service quality and customer focus within the organization. - Leveraging in-house synergies through collaboration with internal stakeholders. Education Qualification: - Graduation in Bachelors in Engineering, Technology, Maths, Commerce, Arts, Science, Biology, Business, Computers, or Management. Experience: - Minimum 4 years of experience in Customer Service.,

As a Team Leader in the Insurance industry, your primary responsibility will be to manage the overall performance of a team of customer service representatives. You will be required to ensure day-to-day team management in accordance with requirements and Service Level Agreements (SLAs). It will be crucial for you to provide high-quality agent coaching to guarantee a proper understanding of products and services, compliance with client policies, and the delivery of exceptional customer service. Additionally, you will need to exhibit exceptional people management skills by providing mentorship and career development opportunities to members of your team. Your goal should be to achieve low attrition levels and maintain high employee engagement. You must focus on ensuring that operations run efficiently to meet the expectations and needs of internal stakeholders and clients. To enhance agent performance and achieve stated goals, you will be expected to leverage service quality, growth, and efficiency metric reports to identify areas of opportunity. It will also be part of your responsibilities to perform quality controls, monitor production Key Performance Indicators (KPIs), prepare reports, and analyze data to drive continuous improvement. Key Skills: - International Voice Process Education Requirement: - Bachelor's Degree Employment Type: - Full Time, Permanent Job Code: - GO/JC/577/2025 Recruiter Name: - Ramya V In this role, your contributions will be instrumental in ensuring the success and efficiency of the customer service team while maintaining high standards of service delivery and performance.,

As a seasoned professional with over 10 years of experience, including 5-7 years in Continuous Improvement, Process Excellence, or Operational Excellence roles, you will lead multiple engagements to resolve complex business problems. Your responsibilities will include designing and deploying a Service Quality framework to enhance process efficiency, improve quality, and predict Operations Health. You must possess the ability to understand, define, and monitor business indicators, both Lagging and Leading Indicators. Your expertise will be crucial in designing Early Warning system(s) as per business needs, performing Risk & Controls assessment/FMEA, and creating a robust controls framework. You will also be responsible for creating Process Health Dashboards & reports, conducting ad-hoc analysis, and implementing action plans. Driving ongoing service assurance initiatives and continuous process improvement programs will be part of your core responsibilities. As a qualified candidate, you should hold an Engineering degree, with a post-graduation in management or a related field being preferred. Possession of Black Belt/Master Black Belt certification or Lean Master certification from a recognized institution is essential. Your proven results orientation, track record of tackling new challenges, and ability to achieve stretch goals will set you apart. Strong team leadership skills, fostering open communication, and cultivating a performance-oriented culture are vital for success in this role. Your collaboration and influencing abilities will be critical, as you build networks across geographies. A strategic orientation, understanding of business context, and articulation of evolving priorities are key requirements. Change leadership skills, focusing on innovation, risk-taking, and championing new ideas, will be highly valued. Your excellent knowledge of service quality in both Operations and support functions, with preferred domains such as Insurance, Supply Chain, Utilities, Healthcare, and Customer support, will further enhance your candidacy. In summary, you will play a pivotal role in driving operational excellence, ensuring data accuracy, timeliness, and overall quality of the work product. Your contribution will be instrumental in shaping the success of the organization and achieving significant milestones in service quality and process efficiency.,

Description People management for small to medium size teams of 20-25 employees across one or more projects within the same domain Manages the project directly on their day-to-day schedule, quality, process and team morale, Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities You demonstrate capability to understand fundamental test methodologies and metrics You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates You understand metrics used by your team and report against them You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance Come up with corrective and preventive plans for the same You own and prioritize work allocation based on business needs with a daily/monthly frequency You lead process improvement projects in the respective teams and convert them into measurable results You highlight gaps in process to identify areas of improvement in process and share best practices You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need You understand Amazons hiring process and actively participate in hiring for your team You also help your team train and mentor new hires by creating launch plans, A day in the life Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities You demonstrate capability to understand fundamental test methodologies and metrics You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates You understand metrics used by your team and report against them You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance Come up with corrective and preventive plans for the same You own and prioritize work allocation based on business needs with a daily/monthly frequency, You lead process improvement projects in the respective teams and convert them into measurable results You highlight gaps in process to identify areas of improvement in process and share best practices You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need You understand Amazons hiring process and actively participate in hiring for your team You also help your team train and mentor new hires by creating launch plans, About The Team Welcome to the Tablets QS-Software Testing Team! Our role is to ensure the delivery of robust, high-quality software by thoroughly validating different Tablet devices before they reach our customers As a part of this team, youll collaborate closely with developers, QAs, TPMs, and cross-functional stakeholders to create seamless user experiences Our vision is to champion quality at every stage of development, driving excellence and reliability Our mission is to enable our customers to trust the Tablets software they use, empowering them to achieve their goals without interruptions or frustrations You will play a critical role in validating different Tablet features, functionalities, working on innovative testing frameworks, automating test scenarios, and solving challenges that ensure end-to-end product reliability Together, we will address issues before they occur, enhancing customer satisfaction and trust in our solutions Join us in shaping the future of Tablets quality! Basic Qualifications 2+ years of team management experience Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc Experience using data to influence business decisions Experience an operations, project or program Manager directly managing and developing front-line managers Preferred Qualifications Experience in quality assurance/testing/mobile industry/internet of things (IoT) Experience managing project delivery Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI Tamil Nadu Job ID: A3037639 Show

Description At this role the associate gets a chance to work on multiple generations of E-reader devices and will directly contribute to the high quality of the devices, Execute test plans & test cases, creating test data, and reporting results in a timely, clear, and concise manner, Should have understanding of the functionality of the project/product Should have the ability to stay connected with changing requirements and documentation, Should be able to actively look for gaps in test cases and look beyond test cases for issues/bugs, Should execute processes to thoroughly test product changes, Should have the ability to backtrack and do a root cause analysis of bugs/issues, A day in the life A typical day involves executing regression cases , raising bugs, supporting ad-hoc requests etc Also involves interacting with QA for new features, supporting first pass and bug repro, Contributing ideas and take part in implementing them About The Team Highly energetic and fun loving team with great flexibility Team contributes to multiple aspect of the quality of E-reader devices Handles multiple parallel releases successfully, Basic Qualifications Bachelor's degree Knowledge of QA methodology and tools Preferred Qualifications E ,B Good Communication Testing Knowledge Good Analytical Skill Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company Amazon Development Centre (India) Private Limited Job ID: A3035430 Show

Role & responsibilities : Working with a leading MNC to Carry out the installations, commissioning and attending the service calls and technical support. Should have knowledge about Electrical & Pneumatic drawings & specifications, VFD Programming, Sensors, Card system replacement, Instrumentation selections, Estimation, Application development, FAT, Installation & commissioning, Preparation of Internal test Reports, Circuit diagrams & drawings & commissioning reports, remote support to the machines. Coordinate installations with Head office and field maintenance, support, Preparing service & AMC quotations with appropriate terms & conditions & submit it to customers. Marketing of AMC for the machine and achieving the targets. Responsible for collection of service payments from customers Completing the service documentation, manuals and testing activities to ensure compliance with specifications, codes, and requirements. Carry out, inspect installations and observe operations, follow up ensure conformance to design and equipment specifications and compliance with operational and safety standards. Supervise and train customers operation team members as necessary. Investigate and test vendors and competitors' products. Overseas Installation/Service support Coordination and visit if required. Prepare and study technical drawings, specifications of electrical systems, to ensure that installation and operations conform to standards and customer requirements. Investigate customer complaints, determine nature and extent of problem, and recommend remedial measures. Assist in developing capital new equipment and major repairs. Develop spare parts and service budgets, estimating costs and forecast. As instructed by reporting manager and management. Preferred candidate profile : Degree in Mechanical/Electrical/Instrumentation Engineering Minimum 4-10 years working experience in Service and start up of capital equipment Willingness to travel Good English & communication skill is a must Additional relevant language skills are of advantage Perks and benefits : Opportunities for overseas training Dynamic and dedicated team with newly developed office and plant, Future-oriented workplace with flat hierarchies and a good working atmosphere Performance-based compensation with Gratuity, Group Insurance, Performance bonus Continuous training support in and from Germany

1. Leadership, Performance & KPIs: Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales performance Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals, priorities, and timelines. Monitor automation-related manual tasks and ensure they are being completed in a timely manner 2. School Relationship, Application & Admissions Management: Own the full funnel journey of applications from evaluations to submission and enrolment, for assigned schools Act as the single point of contact for all admission-related matters for designated schools. Develop impactful relationships with Partners and maintain an Account Management plan Ensure consistent follow-ups on applications based on each school s preferred cadence and communication style Lead new school onboarding: gather requirements, open dates, conduct pre-onboarding research, and participate in kickoff calls Support the team by clarifying requirements and implementing any changes specific to each school Complete school information research on content and requirements, and share the findings with the implementation team on the Knowledge Team Ensure daily/frequent Intake System updates are updated to match the schools open and closed dates Be the final escalation point to ensure A+ service quality is maintained across all partner interactions Stay up to date on Partner information, industry trends, and government-related strategy 3. Process Improvement & Documentation: Continuously experiment and optimize the application process to improve conversion and processing time Source and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.) Work and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform Work with PROM on updating existing processes that require optimization Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements. 4. Internal Support & Ticket Resolution Address Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution Collaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners Engage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

Job Description The Group Credit is a credit origination that enables business growth of First Abu Dhabi Bank s Corporate and investment banking (CIB) business, meets the service aspiration of all our customers and remains an independent assurance provider of credit quality through the possession of sound credit risk, product and market knowledge. This role is primarily responsible for providing specialized support to Abu Dhabi / Dubai and NE/PCG clients on the credit processes and administration of sanctioned limits. The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank s system. Further, he/she is responsible to comply with the approved terms and adhere to policies, process and procedures of FAB Head office, representative offices, international branches and regulators. Key job responsibilities. Ensuring accurate and timely fulfilment of day-to-day tasks, business requirements and regular housekeeping activities in accordance with the regulatory and performance standards of the organization Encode/Process of Credit limits, Facility Offer Letter (FOL) and other related releases from documentation unit, Project Payment Certificate (PPC) discounting / settlements, Share Valuation Report (SVR), availment tickets (ATs), suspension of interest, write-off entries, charges and fees, fixed deposit lien release and all other limit control related tasks. Preparation of Internal Memos (IOMs), Customer grade change, Liability / No Liability Certificates Process of Corporate obligor details based on the requests received from UAE or International Credit Units in line with the local regulations of the respective jurisdictions. Adherence to published Standard Operation Procedures (SOP), understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank. Ensure encoding/processing of daily or periodic tasks, updation of daily unit activity tracker, proper archival of documents in custody, monthly activities including review of Credit limits in GLCMS, accuracy with regards to application of interest rates in system (ADI/ACI/GDI/GCI) Ensure completion of all daily task allocated through emails or any other workflow channels in use and to update internal stakeholders accordingly. Efficiently manage key stakeholders & business unit expectations Proactive engagement with key stakeholders and ensure operational continuity without any process breach. Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures. Ensure adherence to published Standard Operation Procedures (SOP), understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank. Pro-active engagement and adherence to various departmental policies and process Adherence to effective leave plan as per Department/Unit Policy Create adequate back-ups for self to ensure operational continuity. Report Key Risk Indicators (KRI) and Operational near miss/loss incidents in a timely manner Recognizing process enhancement opportunities Participate in creation and periodic updation of Standard Operation Procedures (SOP) and Process Notes and other related operational guidelines. Undertake special projects/assignments as and when delegated by Manager, Team leader, HCCU and HCAD ensuring timely and adequate engagement. KEY ACCOUNTABILITIES: Policies, Systems, Processes & Procedures Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Demonstrate compliance to organization s values and ethics at all times to support the establishment of a value drive culture within the bank. Continuous Improvement Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Reporting Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. JOB CONTEXT: Zero Loss; NIL near miss / income leakage event; target zero high risk error Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.). NIL critical findings in regulatory /external/internal audits. No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit. Pursue opportunities for enhancing operative efficiencies along with adequate monitoring Ensure excellent housekeeping standards at all times. Qualifications QUALIFICATIONS & EXPERIENCE: Minimum Qualification Bachelor s degree or related discipline. Minimum Experience With at least

Project Coordinator ( Night Shift) | United Language Group External Opportunities Posting Details September 5, 2024 Showing 1 location Neelkanth Corporate IT Park (West) - Kirol Road Vidyavihar Mumbai, 400086, IND Job Details Description Summary The Project Coordinator - Level 1 will consistently meet client expectations by providing exceptional service, quality, and cost efficiency on every project. While working on multiple projects, the primary responsibility of this position is to manage the project from the point of handoff from the Project Manager to the point of return handoff back to the Project Manager by utilizing localization and project management software and ensuring the highest level of client, external vendor, and internal resource satisfaction, quality, efficiency, and timeliness. Work Mode: Office Shift Hours: 8:30PM-5:30AM Note* First 3 months work from office, then it will be either remote/hybrid. Essential Duties + Responsibilities Proactively manage projects through each stage of the process, within prescribed time frames and keep the Project Manager informed of any production issues, concerns, and/or delays. Make resource allocation/vendor selections for Language, DTP, and QC services based upon availability, qualifications, and cost considerations while maintaining quality standards. Formulates effective working relationships with vendors and ULG stakeholders to promote and continuously improve the service. Acts as point of contact and liaison for vendor queries. Utilize TMS following the internal procedure to assign work to resources, confirm correct instructions, review vendor invoices, etc. Ensures receipt, naming, and placement of proper files from the vendor in a proper online directory within prescribed timeframes. Maintains ongoing daily communication with PM and/or other departments and resources regarding project status. Follows ULG Best Practices, adheres to regulations and uses appropriate systems. Other duties as may be reasonably requested. Education, Experience + Skills A College degree in a related field (Business, Language, etc.) is preferred but not essential. A minimum of 6 months of experience at the Associate Project Coordinator level or 1+ years of experience within a fast paced office environment is preferred. Strong interpersonal and analytical skills for working in a highly focused customer services-oriented environment. Ability to multi-task in a time-sensitive and deadline-driven work environment and stay cool under pressure. Detail-orientated and proactive mindset. Outstanding verbal and written interpersonal communication skills. Works well with people from a variety of different backgrounds and cultures and builds relationships with colleagues. Strong computer skills with proficiency and familiarity with Windows, Word, Excel, PowerPoint, and Adobe Acrobat. Fluent in two or more languages (including English) is advantageous. Equal Employment Opportunity United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law. Qualifications Skills Works well as a member of a group Consistently introduces new ideas and demonstrates original thinking Shows intense and eager enjoyment and interest Capable of carrying out a given task with all details necessary to get the task done well Devoted to a task or purpose with loyalty or integrity Ability to Make an Impact Inspired to perform well by the ability to contribute to the success of a project or the organization Inspired to perform without outside help Inspired to perform well when granted the ability to set your own schedule and goals 1 year: Candidate with minimum experience of 1 year in the field of customer service for international clients or back-office process of email and chat will do as well or any field where verbal and written communication was a requirement of the job. You are using an unsupported browser. To use this site, please use a supported browser.

About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. The role requires over 10 years of experience in customer experience, service delivery, or client servicing, preferably with a strong background in travel and hospitality. As the final escalation point for unresolved concierge requests, this individual will ensure timely, accurate, and empathetic resolutions while maintaining the highest standards of service. Roles And Responsibilities Client Case Resolution & Escalation Management o Act as the final decision-maker for all unresolved client concerns, with a focus on accuracy, ownership, and professionalism. o Proactively work with internal and external teams to close cases swiftly and satisfactorily. Client Engagement & Representation o Represent R360 in direct interactions with high-value clients, ensuring their expectations are managed and met effectively. o Deliver personalized support that reinforces trust and long-term relationship value. Stakeholder Collaboration o Work closely with cross-functional teams including Travel, Vendor Management, Technology, and Client Experience to facilitate fast and effective resolutions. o Coordinate with banking partners to maintain alignment on service protocols and standards. Process Ownership & SOP Management o Identify systemic issues and drive process improvements to reduce repeat complaints and enhance operational efficiency. o Develop and maintain SOPs to ensure consistent, high-quality service delivery. o Lead knowledge sharing and training interventions where needed. Reporting & Governance o Maintain detailed trackers and dashboards for escalations, SLAs, resolution timelines, and case types. o Analyze data to surface trends, identify bottlenecks, and suggest corrective actions. o Present key insights in internal reviews and stakeholder meetings. What should you have At least 10 years of experience in client service, service operations, or customer experience roles. Strong domain knowledge of the travel ecosystem, including flights, hotels, and itinerary planning. Proven ability to manage escalations from high-value customers and deliver resolutions under pressure. Strong communication, problem-solving, and collaboration skills. Experience working with multiple internal and external stakeholders to drive issue resolution. Proficiency in tracking tools, reporting systems, and case management platforms.

Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication Meets required dress code Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to work as part of a team

flexi-barista Now Brewing Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: With every cup, with every conversation, with every community we nurture the limitless possibilities of human connection. Job Summary and Mission This position contributes to Tata Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Tata Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service & meet sales targets Demonstrates the Just say Yes behavior by taking care of customer needs Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Recognizes and reinforces individual and team accomplishments by using existing organizational methods Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager P a g e 2 Follows Tata Starbucks operational policies and procedures Maintains a clean and organized workspace so that partners can locate resources and product as needed Follows health, safety and sanitation guidelines for all products Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required Summary of Experience At least 6 months of previous experience required Minimum education qualification 12th/Diploma+ Basic Qualifications Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation. Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication. Meets required dress code. Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to work as part of a team Ability to build relationships Competencies Winning with integrity Working together Achieving results Helping others succeed Living our mission and values Making every customer feel special Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today

":" Responsibilities: To manage specific set of customers identified by SNS. Proactively schedule and meet customers. Meeting shall be both Onsite & Remote. Understand if any gaps in SNS service quality. Identify Opportunities where SNS can improve service delivery. Identify Opportunities where new solutions or services can be positioned. Proactively take steps to resolve any gaps by co-ordinating with SNS Team & Customers. Always Ensure healthy communication between SNS & Customers. Ensure Proactive updates communication across all stakeholders. Periodic Presentation to Customer about rendered SNS services. Requirements Educational Qualification: Any bachelors degree Experience: 2-3 Years Experience in similar role Other Key Requirements: Good communication in local language and English. Professional Outlook. Good Working Knowledge in Microsoft Office Applications such as Word, Excel, PowerPoint. Interpersonal Skills. Benefits Flexible Work Environment (leave benefits, remote options). Health & Accident Insurance Coverage. Remuneration above par with industry standards for performers. Attractive performance based incentives. PF / ESI / Gratuity Benefits. Company-paid CUG SIM card. Skill Development & Growth Opportunities. POSH Certified Organization.

Looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures and best practices. Identify opportunities for process improvements and recommend changes. Job Requirements Minimum 8 years of experience in a related field, preferably in healthcare management services. Strong understanding of CRM/IT enabled services/BPO industry trends and principles. Excellent leadership and communication skills, with the ability to motivate teams. Proven track record of delivering high-quality results in a fast-paced environment. Ability to analyze complex data sets and make informed decisions. Strong problem-solving skills, with the ability to think critically and creatively.

Looking for a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective strategies to improve service quality and efficiency. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues related to healthcare management systems. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and regulatory requirements. Job Requirements Strong knowledge of healthcare management principles and practices. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Experience with CRM/IT enabled services/BPO is an added advantage. Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Looking for a skilled Senior Lead - Delivery to join our team in Hyderabad II. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and deliver high-quality services to clients, ensuring timely and efficient project completion. Lead and motivate a team of professionals to achieve exceptional results and meet client expectations. Develop and implement effective delivery strategies to improve service quality and reduce costs. Collaborate with cross-functional teams to identify and mitigate risks, ensuring seamless project execution. Analyze and resolve complex technical issues, providing expert guidance to junior team members. Ensure compliance with industry standards and best practices, maintaining high levels of customer satisfaction. Job Requirements Proven track record of delivering successful projects and leading high-performing teams. Strong understanding of IT enabled services, CRM, and BPO operations. Excellent leadership and communication skills, with the ability to inspire and guide team members. Strong problem-solving and analytical skills, with the ability to make informed decisions. Experience working with Reventics Private Limited or similar companies is an added advantage. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. A graduate degree is required for this position.

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure service performance and identify trends. Provide coaching and training to team members to improve their skills and knowledge. Ensure compliance with industry standards and regulatory requirements. Job Requirements Minimum 5 years of experience in healthcare management services or a related field. Strong understanding of CRM/IT enabled services/BPO operations and processes. Excellent leadership and communication skills, with the ability to motivate and inspire teams. Ability to analyze data and metrics to inform business decisions. Strong problem-solving skills, with the ability to think critically and creatively. Experience working in a fast-paced environment with multiple priorities and deadlines.

We are looking for a results-driven Senior Sales Executive to actively seek out and engage customer prospects for field sales. Identify and develop new business opportunities to drive growth. Build and maintain strong relationships with potential and existing clients. Analyze market trends and develop strategic sales plans. Job Responsibilities: Customer Support, Telemarketing, Communication Handle inbound and outbound customer calls professionally, ensuring efficient communication and excellent customer service experiences. Provide accurate and detailed information about company products, services, pricing, and policies to all customers. Build and maintain strong relationships with customers by addressing their needs and ensuring satisfaction. Address customer queries, concerns, and complaints effectively to provide quick resolutions and improve service quality. Maintain organized records of customer interactions, transactions, and feedback for future reference and service improvements. Meet daily, weekly, and monthly call targets by engaging with customers and promoting company offerings effectively. Required Skills & Qualifications: Possess excellent communication skills in [Language(s)] (e.g., English, Hindi, etc.) to interact with customers effectively. Demonstrate strong persuasive and negotiation skills to influence customer decisions and close sales efficiently. Ability to handle rejection professionally, stay patient, and maintain a positive attitude with customers. Have basic computer knowledge, including MS Office, and experience with CRM software for better efficiency. Prior experience in telecalling, sales, or customer support will be an added advantage for candidates. Perks & Benefits: Incentives based on performance. Flexible work hours. Career growth opportunities.

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week SmartQ will provide travel reimbursements as per travel policy Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 2 year of relevant experience.

Description An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes, Roles & Responsibilities Gain understanding of the application test procedures and how to use applicable software and tools, Execute test instructions and report test results accurately and promptly, Report any deviations observed Understand any changes in test instructions related to their assigned work Follow defined processes to perform assigned work A day in the life Quality Services (QS) organization provides testing support for Devices, Retail and AWS products The primary objective of QS organization is to provide manual testing support An Associate, Quality Services performs manual test execution of documented task instructions They produce accurate test results meeting daily targets, adhering to defined processes, About The Team Quality Services (QS) organization provides testing support for Devices, Retail and AWS products The primary objective of QS organization is to provide manual testing support, Basic Qualifications Graduate, preferably in a quantitative field of study with relevant exp of 01 years Familiarity using computer and software Experience using any gadgets or devices Good communication skills, detailed oriented and be a team player Capability to follow defined processes and adhere to policies Preferred Qualifications Understanding about software testing Ability to complete assigned tasks accurately and promptly Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI MAA 12 SEZ Job ID: A3034408 Show

Role & responsibilities A Regional Service Manager is responsible for ensuring the successful delivery and ongoing support of services to business clients. This role involves managing a team, overseeing service quality, and building strong client relationships to drive satisfaction and retention. They act as a bridge between the company and its B2B clients, focusing on proactive engagement, issue resolution, and continuous improvement of the service experience. Here's a more detailed breakdown of the key aspects of a Regional Service Manager's role: Key Responsibilities: Team Leadership and Management: Leading, mentoring, and motivating a team of service professionals. Setting performance goals and providing regular feedback. Managing team resources and ensuring efficient workflow. Maintaining overall Fleet uptime. Service Delivery and Quality Assurance: Ensuring timely and effective delivery of services to B2B clients. Monitoring service performance metrics (e.g., response time, resolution time, customer satisfaction). Identifying and addressing service-related issues and escalations. Implementing and maintaining service level agreements (SLAs). Client Relationship Management: Building and maintaining strong, long-term relationships with B2B clients. Proactively engaging with clients to understand their needs and ensure satisfaction. Acting as a point of contact for client inquiries and concerns. Gathering client feedback and advocating for their needs within the organization. Process Improvement and Optimization: Identifying opportunities to improve service processes and workflows. Developing and implementing strategies to enhance service efficiency and effectiveness. Analyzing service data to identify trends and areas for improvement. Onboarding and Training: Developing and delivering onboarding programs for new B2B clients. Training service staff on product knowledge, service procedures, and client communication. Preferred candidate profile Strong leadership and management skills . Excellent communication and interpersonal skills . Proven ability to build and maintain client relationships . Proficiency in service management principles and practices . Strong analytical and problem-solving skills . Ability to work effectively under pressure and manage multiple priorities . Experience in the relevant industry or product domain . Familiarity with CRM and service management software . Bachelor's degree or equivalent experience .

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems Customer Operations Associate Program Manager Responsibilities Prepare Comprehensive Performance Reports : Collect, analyze, and summarize data to identify trends and insights, ensuring informed decision-making. Ensure Consistent Achievement of Key Performance Metrics : Proactively monitor and manage critical metrics to maintain high performance standards. Lead Client and Vendor Engagements: Oversee reviews, calibrations, and routine communications to strengthen partnerships and ensure alignment with objectives. Respond to Client and Vendor Inquiries : Address routine queries promptly, ensuring clear communication and resolution of issues. Drive Innovation for Internal Performance Optimization: Propose and implement innovative ideas to enhance operational efficiency and meet critical metrics on time. Manage Cross-Functional Teams: Oversee multiple teams, ensuring efficient collaboration, goal alignment, and productivity. Conduct Audits and Quality Assurance: Perform regular audits and quality checks on Team Leads and above to maintain high operational standards. Provide Performance Feedback: Deliver constructive feedback to teams regularly, ensuring continuous improvement and alignment with goals. Promote Cross-Skilling and Process Verification: Ensure team members are cross-trained and processes are periodically reviewed to maintain a flexible and skilled resource pool. Cascade Leadership Directives: Ensure senior leadership directives are effectively communicated, understood, and executed across teams. Facilitate Task Delegation and Issue Resolution : Hold regular meetings to discuss task assignments, address challenges, and review progress. Focus on Staff Retention and Development: Guide team members through career mapping and development, promoting growth and reducing attrition. Champion Organizational Policies and Compliance : Advocate for and adhere to company policies, ensuring compliance with all procedures, including information security. Ensure Timely Delivery of Client Commitments: Manage timelines effectively to ensure all client deliverables are met with high quality and precision. Enhance Productivity and Quality : Continuously seek opportunities to improve productivity, quality, and adherence to process metrics. Manage Client Reviews and Reporting : Prepare and present client Monthly Business Review (MBR) and Quarterly Business Review (QBR) decks, leading client calls and feedback sessions. Qualifications: 12-15 years of experience in Operations, withexperience in handling a team of minimum of 100+ team members Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritize work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Willingness to travel, if required. Industry certifications or relevant educational background. Educational Qualifications: Graduate/PG

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards.