1198 Call Monitoring Jobs - Page 16

Openings for call Quality monitoring (Mortgage) Qualification: Graduation (Mandatory) Salary : Upto 6LPA Experience: Min 1 year relevant exp with excellent comunication skills Location: Brookfield (Bangalore) Shifts : Night shifts Work from office Looking for immediate joiners. For more details Send your resumes to supriyapss@firstsource.com Disclaimer: Firstsource allows a fair, transparent, and merit-based hiring process. we never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ firstsource.com email addresses

Key Responsibilities: The Customer Experience Assessor (CEA) monitors and assess voice, email, and chat interactions, relative to established criteria and calibrated standards, to ensure our customers have a memorable experience. These assessments are done on scoring forms and focus on areas such as job knowledge, accurate system usage, soft skills, and first contact resolution. The CEA will provide additional mentoring of agents in the greatest need, such as new hires and/or those below goal. Additionally, the data from all evaluations rolls into a database where you will uncover feedback for targeted training, development, and/or process improvement to drive an improve customer experience ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridg...

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - +9-8073579112

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships wit...

Role & responsibilities The QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. • Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them. • Uses quality monitoring data management system to compile and track performance at team and individual level. • Participates in customer and client listening programs to identify customer needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call cent...

As a Call Center Executive - Financial Products Sales in Gurgaon, India, you will be responsible for initiating outbound sales calls to prospective customers with the aim of promoting and selling various financial products. Your role will involve developing a strong understanding of the company's financial products, which may include loans, insurance, investment plans, and credit cards. Building rapport with customers, understanding their financial needs, and providing personalized solutions will be crucial. Meeting or exceeding daily and monthly sales targets by effectively pitching financial products and closing deals is essential. In this position, you must adhere to all regulatory guidel...

As a Call Quality Analyst, you will be responsible for monitoring and evaluating calls to ensure quality, compliance, and a positive customer experience. Your role will involve conducting call analysis, providing constructive feedback to enhance agent performance, and identifying areas for improvement. You will collaborate with team leaders and trainers to implement process enhancements and ensure continuous improvement. The ideal candidate will have 0-3 years of experience in call monitoring, call auditing, or call analysis, or be a fresher with strong communication skills. Strong listening and analytical skills are required, along with attention to detail and the ability to identify patter...

Key Responsibilities Lead and supervise a team of recovery agents to meet daily and monthly collection targets Monitor agent performance and provide coaching, feedback, and escalation support Manage dialer operations (predictive/manual) and ensure optimal call flow and connectivity Generate and analyze MIS reports using Excel (pivot tables, VLOOKUP, dashboards) Coordinate with IT/support teams for dialer troubleshooting and system enhancements Ensure compliance with recovery protocols and regulatory guidelines Conduct daily huddles, performance reviews, and team briefings Maintain discipline, attendance, and productivity across shifts. Required Skills & Qualifications Graduate in any discipl...

BPO experience mandatory (PAN India Domestic based) Voice Process background (Outbound) Good communication skills Total work experience - 1-3 years Relevant experience - 1+ years as a QAP Shifts - 10am-7pm Week offs - Any 1 day Work Location - Airoli, Navi Mumbai Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy att...

Quality Analyst (QA Collections) To manage transaction quality profile for an international 3 rd party collections process To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedbacks To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Leading client calls, meetings, and calibr...

Quality Analyst (Call Quality- Only Marathi and Hindi) Monitoring and Evaluation: Reviewing phone calls, emails, or other customer interactions to assess agent performance against established criteria. Feedback and Coaching: Providing constructive feedback to agents on their performance, highlighting areas of strength and suggesting areas for improvement. Trend Analysis: Identifying recurring issues or patterns in customer interactions to pinpoint areas where processes or agent training can be optimized. Quality Assurance Standards: Developing and maintaining quality assurance standards, benchmarks, and performance metrics. Collaboration: Working with training and management teams to impleme...

Description and Requirements Quality Monitoring Analyst - French Additional Job Description Looking for 2+ years of experience in Call Monitoring/ Quality Analyst with expertise in French Language. Language Reference: French

Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days workin...

The Quality Analyst for Tele Calling is responsible for ensuring that the telemarketing operations of the organization adhere to the established quality standards. By conducting regular quality assessments of tele calling processes, you will contribute to enhancing customer satisfaction and overall service quality. You will monitor and evaluate call performances based on quality metrics, providing detailed feedback to tele callers and management. It is essential to develop and uphold quality assurance standards and procedures. Your role will involve participating in team meetings to present quality evaluation reports and ensuring that team objectives align with the business strategy. Staying...

1. Call Monitoring and Evaluation: Monitor and evaluate customer interactions (calls, chats, emails) to ensure adherence to quality standards, processes, and procedures. 2. Quality Assurance and Auditing: Conduct regular audits to identify areas for improvement and ensure compliance with regulatory requirements and company policies. 3. Feedback and Coaching: Provide constructive feedback and coaching to agents to improve their performance and adherence to quality standards. 4. Quality Metrics Analysis: Track and analyze quality metrics (e.g., first-call resolution, customer satisfaction) to identify trends and areas for improvement. 5. Quality Improvement Initiatives: Develop and implement q...

Dear Candidates, We are looking Quality Analyst in Gurugram Salary upto 35k Job Description Excellent Communications skills Candidates must have experience in international sales/collections process If u interested call Ruchika @9650997623

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and...

Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new ag...

• Can communicate in Hindi and English both. • Call Audit (1) Live Call (2) Recorded Calls •Team Strength •Call Duration •What is AHT? •How to share Feedback •Call Calibration •No of calls audit •What is your feedback mechanism? HR - 84483 50054 Required Candidate profile Minimum 2 yrs. of experience as Quality Analyston papers BPO ONLY • 6 Days working (Monday to Saturday) • 10 am to 7 pm office hours • Sunday Fixed off • Graduate • Male and female both can apply

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Candidate should have experience working as a Team Leader OR Process Trainer OR QA in RCM process for US Healthcare. Qualification - Graduate Shift - US Shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 15 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.