1741 Call Monitoring Jobs - Page 16

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (eg, email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best prac...

Job Summary : We are seeking a meticulous and dedicated Quality Auditor to join our Quality Assurance team. The Quality Auditor will be responsible for monitoring and evaluating customer service calls to ensure adherence to company standards, procedures, and customer satisfaction criteria. The ideal candidate will have excellent listening skills, a keen eye for detail, and the ability to provide constructive feedback to enhance the overall quality of customer interactions. Key Responsibilities : Evaluate calls based on pre-defined criteria such as communication skills, adherence to scripts, problem-solving abilities, and customer service etiquette. Use quality monitoring tools and software t...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (eg, email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best prac...

The Senior Specialist - Integrity & Ethics Investigations will be responsible for overseeing and performing confidential and sensitive compliance investigations, forensic data review, managing the intake and triage of complaints, concerns, and inquiries, documenting case information, and developing/writing reports/metrics. This person will also assist in the development of compliance/integrity training content and materials and interact with the global integrity & ethics team. This person will report to the Associate Director, Integrity & Ethics Investigations, and will assist in the development and optimization of R1s compliance investigation team. In this role, the successful candidate wil...

Roles & responsibilities: To manage transaction quality profile To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedback To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Required Experience, Skills and Qualifications Good communication skills Should have experience managi...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents on performance. Participate in call calibrations to align team members' understanding of quality expectations. Utilize QC tools such as CSAT, RCA, and 7QC to identify areas for improvement. Collaborate with the team to implement quality improvements through coaching and training. Desired Candidate Profile 1-5 years of experience in BPO/call center environment with a focus on quality analysis or monitoring. Strong knowledge of call center operations, sales audit processes, and quality management principles. Excellent communication skill...

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

Required Quality Analyst Bilingual Spanish Min 1 year experience in Quality Analyst only from Travel industry Only From US Travel Industry location - Delhi Salary upto 45k Night Shift Contact me / Share me updated Resume 7991129288