1198 Call Monitoring Jobs - Page 19

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

You are seeking a Quality Monitoring Analyst proficient in French with a minimum of 2 years of experience in Call Monitoring/ Quality Analyst roles. In this role, you will be responsible for monitoring call quality and ensuring adherence to established quality standards, specifically focusing on the French language. TELUS Digital fosters customer experience innovation through collaborative teamwork, agile problem-solving, and a customer-centric ethos. As the global division of TELUS Corporation, a prominent Canadian telecommunications service provider, we specialize in providing contact center and business process outsourcing solutions to major corporations across various industries. Our ser...

Job description: You are looking for a skilled Quality Analyst to join our team and take responsibility for monitoring and evaluating sales calls in our international voice process. As a Quality Analyst, your main tasks will include auditing inbound sales calls for quality and compliance, providing constructive feedback to sales agents, maintaining QA reports and performance dashboards, identifying training needs, and collaborating with team leads to ensure quality standards are met. Requirements: - Minimum 1-2 years of QA experience in international voice sales. - Proficiency in using QA tools, call monitoring, and CRM systems. - Strong analytical, listening, and communication skills. - Wil...

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary - Experience(1yr to 2yrs) - 25k take per month Experience (2yrs & above) - 28k take home per month If you are interested and your skills match the requirements, please share your updated CV to Janani(HR) - 9043685348 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*...

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships wit...

Detect Technologies is looking for AI Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE-KIMS-NLR-33438 to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities.Observing and gaining hands-on experience in various aspects of the job.Receiving feedback and guidance from supervisors and mentors.Completing assigned projects and tasks under the supervision of experienced employees.Collaborating with team members and contributing to team projects.Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

Job Title: Manager / Senior Manager - Collections Job Level: Mid-Level Report to: Chief Business Officer Department: Lending Organization: airpay money pvt ltd ( http://www.airpay.money) Location: Gurgaon / Mumbai Job Summary: The Manager / Senior Manager Collections will be responsible for overseeing and driving the performance of external collection agencies and the internal tele-calling team. The role involves designing and implementing collection strategies, monitoring performance metrics, ensuring compliance with regulatory standards, and minimizing delinquencies and NPAs while maintaining customer sensitivity. Key Responsibilities: 1. Agency Management Identify, onboard, and manage thi...

Tele Sales Executive! Convert leads to bookings Explain taxi packages & handle customer queries Follow up, manage CRM, and hit sales targets Languages: English, Hindi, Marathi Experience in taxi/travel industry is a plus. Provident fund Health insurance Accidental insurance Sales incentives

We are looking for a highly motivated and experienced professional to join our team as an Ekya Learning Center and Leadership Position in North Bangalore, HRBR. The ideal candidate will have 2-7 years of experience. Roles and Responsibility Develop and implement engaging lesson plans for students. Collaborate with teachers to design and deliver comprehensive curriculum. Provide individualized attention and support to students. Foster a positive and inclusive learning environment. Evaluate student progress and provide constructive feedback. Participate in staff meetings and contribute to school development. Job Requirements Strong knowledge of IT Services & Consulting industry trends and prac...

Role & responsibilities The person will be responsible for selling product & services of the company over the phone & assisting the supervisor in managing the team in his absence. The objective of this position is to deliver monthly sales targets while keeping quality and customer satisfaction at expected levels. Calling potential/existing clients & selling them company's product & services Updating the CRM with call results Timely follow up with clients to ensure better conversion Managing the relationship with the client even after the product/service is sold Deliver required login hours, talk time & maintain wrap time within the specified targets Overachieve daily/weekly & monthly targets...

Candidate should be working as a Process Trainer for a minimum of 3 years in an International BPO. Shift - Rotational Shifts Two-way Cab Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details

Call Quality analyst Call Monitoring International BPO Rotational Shifts 5 days working

We are looking for a highly skilled and experienced Customer Experience Leader to join our team at i95dev, a brand of JIVA InfoTech. The ideal candidate will have 15-20 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement customer experience strategies to enhance customer satisfaction and loyalty. Lead cross-functional teams to design and deliver exceptional customer experiences across multiple channels. Conduct market research and analyze customer feedback to identify areas for improvement. Collaborate with stakeholders to develop and launch new products and services that meet customer needs. Monitor and report on customer experience m...

We are looking for a highly skilled and experienced Customer Experience Leader to join our team at i95dev, a brand of JIVA InfoTech. The ideal candidate will have 15-20 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement customer experience strategies to enhance customer satisfaction and loyalty. Lead cross-functional teams to design and deliver exceptional customer experiences across multiple channels. Conduct market research and analyze customer feedback to identify areas for improvement. Collaborate with stakeholders to develop and launch new products and services that meet customer needs. Monitor and report on customer experience m...

• 3-4 years of experience in corporate sales for Hyderabad region • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Getting feedback from the customers and sharin...

• 3-4 years of experience in corporate sales for Bangalore region • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Getting feedback from the customers and sharin...

Hiring: Quality Analyst Voice Process || Healthcare Project Location: Mohali Experience: Minimum 2 Years (QA in International Voice Process, Healthcare domain preferred) Salary: Up to 6 LPA Shift: Likely Night Shift (as per International KPO norms) Key Responsibilities: Monitor and evaluate voice calls to ensure adherence to quality standards and compliance. Provide constructive feedback and coaching to agents to enhance their performance. Prepare detailed QA reports and assist in process improvement initiatives. Collaborate closely with training and operations teams to uphold service excellence. Requirements: Minimum 2+ years of experience Quality Analyst in an International Voice Process -...

Job description Job Responsibilities and Duties: Answer incoming calls from customers Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers Maintain and update customer information Ensure patient forms contain all necessary billing information Booking of home collections and forwarding to home collection department Handling patient queries over email, WhatsApp, direct calls or missed calls etc. Maintaining data of Received and Missed calls Position Requirements Critical skills : Strong written and verbal communication skills Ability to communicate calmly and diplomatically with custo...

Your Role Perform internal system audits and risk assessments of in scope Sarbanes-Oxley (SOX) applications. Coordinating and facilitating internal & external audits; following up on audit issues responses, action plans & remediation. Focusing primary on Testing ITACs and ITGCs and identifying the deficiencies if there are any by testing the controls implemented by the management. Basic Knowledge of industry standards and industry frameworks (e.g., COBIT) and possess. Work directly with Control and Process Owners to ensure understanding and knowledge of SOX process and procedures to fill audit requests. Identifying the risk to organization while engaging vendors to assist in the development,...

Key Responsibilities: Review and manage the daily meeting pipeline and ensure all client meetings are assigned to the correct Outside Sales (OS) representatives. Monitor schedules and workloads to balance meeting distribution among OS team members. Coordinate with the city and operations teams to resolve scheduling conflicts or discrepancies promptly. Track meeting outcomes and maintain accurate records of scheduled, completed, and rescheduled meetings. Provide daily and weekly reports on meeting assignments, attendance, and performance metrics. Communicate changes, feedback, or scheduling issues to the relevant team members in a timely manner. Continuously optimize scheduling processes to i...

Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123

Job Title: Manager Quality (BPO) Location: Bangalore – Whitefield Mode of work - Work from Office Job Type - Full-time DOJ - Prefer immediate joiners Job Summary: The Quality Manager will lead the design, implementation, and continuous improvement of quality frameworks and initiatives within a high-paced BPO environment. This role is instrumental in ensuring adherence to client expectations, compliance standards, and internal quality benchmarks across all operational touchpoints. A key responsibility includes overseeing and supporting ISO 9001 audit readiness , driving alignment with international quality standards, and managing internal and external audits. The Quality Manager will drive pr...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

As a Tele-calling Unit Manager, you will be responsible for ensuring that the unit meets its monthly targets. This includes tracking and monitoring the efficiency and productivity of each tele-caller and publishing daily trackers to monitor call performance, efficiency, and achievements on a caller-wise basis. You will be required to generate and publish reports and dashboards based on dialer data, as well as explore various dialers and CRMs in the market. Automating reports related to the tele-calling unit and strategizing and implementing campaigns will be part of your responsibilities. Monitoring the success rate of implemented strategies, coordinating with branches on daily activities, a...