1741 Call Monitoring Jobs - Page 19

Exp.: minimum 12 months outbound call and work experience in outbound or customer facing role good analytical skills Identify root causes by regular RCA should know along with: English, Hindi and Marathi. Notice period - immediate

About the Role We're disrupting IELTS education in India and have gained the trust of more than 1,000 delighted students in a very short period of time. We are looking to expand our team of IELTS educators to provide IELTS education to thousands more and help them achieve their dreams of studying abroad. Join us if you believe in our mission of democratizing studying abroad for millions of Indian students! The charter for this role will include: Conduct IELTS preparation classes for individuals or groups of students. Assess students' English language proficiency levels. Provide constructive feedback on students' performance and progress, helping them identify areas for improvement. Administe...

Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved i...

To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets. To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved. To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources. Select, recruit, train, certify and deploy Telesales Agents. Design scripts for effective product presentation for different products in related different campaigns. Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs. ...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. Excellent organiz...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.Excellent organizational ...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work t...

Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved i...

Role Objective: The role objective of an Outpatient Coding (ED profee & Facility, Multispecialty EM, Ancillary etc.) Associate Operations Manager is to oversee and ensure accurate coding of Outpatient Facility medical records, maintain compliance with coding guidelines and regulatory requirements, and provide guidance and support to the coding team to achieve operational efficiency and quality standards. Essential Duties and Responsibilities: As a Team Leader: Leading and managing the Surgery coding team, including allocating inventory, monitoring performance, and ensuring adherence to deadlines. Quality Assurance: Performing coding audits to ensure accuracy, compliance with coding standards...

Designation : Associate Operations Manager Role Objective: The role objective of a Surgery Coding Associate Operations Manager is to oversee and ensure accurate coding of surgery medical records, maintain compliance with coding guidelines and regulatory requirements, and provide guidance and support to the coding team to achieve operational efficiency and quality standards. Essential Duties and Responsibilities: As a Team Leader: Leading and managing the Surgery coding team, including allocating inventory, monitoring performance, and ensuring adherence to deadlines. Quality Assurance: Performing coding audits to ensure accuracy, compliance with coding standards (e.g., ICD-10-CM and CPT), and...

Essential Duties and Responsibilities: Designing, developing, and maintaining databases Writing complex SQL queries for data retrieval and manipulation Optimizing database performance and ensuring data integrity Troubleshooting and resolving database-related issues Collaborating with cross-functional teams to gather requirements and implement solutions Certification: NA Skill Set: * Should have strong Analytical Skills and Advance Excel knowledge. * Should have Strong knowledge on VBA Programming. * Should have Strong knowledge on SQL (Advanced). * Should have Hand's-on Experience in Advanced Excel. * Should have AR Follow-up Domain Knowledge Pre-requisite: Should have overall 3+ years of ex...

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage a...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be in...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.Excellent organizational ...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...

Mandatory: Proven experience as a Quality Analyst or similar role in a call center environment. Language (Telugu, Tamil, Kannada) along with Hindi English Job Specification: Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures. Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools. Supports and communicates business goals, quality standards, processes and procedures and policies. Ensure the Contact Centre agents adhere to predetermined quality assurance standards and the businesss st...

Hiring QA for US only from US Travel process Candidate must have at least 2 years of exp in PPC Travel Sales call monitoring. Salary upto 45k For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Role & responsibilities Monitor inbound & outbound calls to evaluate agent performance on quality, compliance, and customer experience. Preferred candidate profile Based out of or willing to relocate to gurgaon Both side cabs till Gurgaon Excellent communication skills QA experience