1741 Call Monitoring Jobs - Page 21

About The Role Skill required: Procure to Pay - Account Management Designation: Delivery Lead Manager Qualifications: BCom/MCom Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement ...

Hiring for QA & TL from Banking domain – (International Voice) Graduate/PG with min. 5 yrs to max. 10 yrs Exp in Internationl Banking(Treasury) Domain+International BPO(voice) can apply. Call- Suhani-9911988552, Pooja-9911988774, Rukhsar-9899875055

About The Role To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop re...

About The Role To drive sales and ensure business targets are achieved. To build strong relationships with prospective clients so as to ensure business continuity Core Responsibilities: o Proactively reach out to potential clients and explain the entire process of home loan while setting correct expectations o Manage end-to-end sales lifecycle tapping prospects, analyze their requirements, render advice, negotiate commercially, and ensure timely disbursement of loan. o Achieve the Budgeted sales target from the designated regions on monthly basis o Effectively manage connector and builder relationships to ensure strong business o Ensure digital leads are converted to sanction and disbursemen...

As a Sr. Quality Analyst in US Residential Mortgage Underwriting at Firstsource Solutions, you will play a crucial role in ensuring the quality of underwriting processes for US mortgages. You will have the opportunity to work with a range of leading brands across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance verticals. **Key Responsibilities:** - Monitor agents to identify errors, deviations & initiate corrective measures. - Provide actionable data to various internal support groups as needed. - Generate account specific QA reports based upon predefined contractual criteria and provide inputs. - Create & maintain timely & accurate QA database. - Conduct ...

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're pass...

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Job Summary Collaborate with cross-functional teams to foster a product-centric culture. Guide teams in adopting produc...

Position Purpose Located within the RISK Function of BNP Paribas (BNPP), the role of the Head of RISK ORM is to ensure that the components of the operational risk management framework are implemented and operating effectively within ISPL, and to provide RISK ORM management and Business senior management with relevant, synthetic, transparent, exhaustive and consistent information and a front-to-back view of operational risk across ISPL activities. To achieve this objective, this 2nd line of defense (LOD2) role works closely with RISK ORM Regional and Central teams and with ISPL management and stakeholders. RISK ORM ISPL mandate is to independently challenge and supervise the operational risk ...

About The Role Skill required: Provider Network - Life Sciences Regulatory Operations Designation: Health Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and r...

Baxter India Pvt. Ltd. is looking for Clinical Education Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objective...

Assistance in routine Business Data analysis and preparation of monthly performance reports (SBU / Finance) Adhoc data analysis tasks as directed by supervisor(s) Working closely with finance and sales team Gathering critical information from meetings with various stakeholders and producing useful reports & action plans. Developing project plans, and monitoring performance, also Monitoring deliverables, and ensuring timely completion of projects. Developing innovative solutions for operational and strategic reports Major focus with finance, OTC & Treasury, Taxation areas What makes you a good fit: Must have effective communication skills. Should be well-versed in using the big data and maxim...

Support the provision of customer service through various communication channels including chat, email and phone. Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of customer inquiries and issues related to the bank s p...

Job Title: Real Estate Quality Analyst (Outbound Sales) Location: Thane, Maharashtra CTC: 5,00,000 per annum Key Responsibilities: Monitor and evaluate outbound sales calls related to real estate. Ensure adherence to sales scripts, company standards, and compliance guidelines. Provide feedback to sales agents to improve call quality and sales performance. Conduct regular audits and prepare reports on call quality and agent performance. Collaborate with sales team leaders to implement improvements and strategies. Identify trends and suggest training needs to enhance sales effectiveness. Ensure high levels of customer satisfaction and maintain positive client relations. Requirements: 1-2 years...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Required US Travel Quality Analyst @ Noida Experience - Min 1 year in Quality Analyst in US travel only salary upto 45k in hand Night shift 5 Days working Share cv 7991129288

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Amritsar Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback wit...

Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profile Excellent communication skills Min. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international BPO Graduate/Diploma in any stream Open to work in rotational Shift environment

Roles and Responsibilities Conduct quality analysis of banking processes to identify areas for improvement. Develop and implement process improvements to enhance efficiency and reduce errors. Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction. Monitor key performance indicators (KPIs) to measure process effectiveness and make data-driven decisions. Identify training needs of team members and develop training programs to address them. Please share your cv at surbhi.malhotra@nlbtech.com

Role & responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs to th...

Job Information: A crucial position charged with preserving and improving the caliber of content moderation activities inside an organization is the Quality Analyst (QA). It will include managing the moderator performance evaluation, making sure content restrictions are followed, and putting quality control measures in place. Location : Kolkata, India Key Responsibilities: Create and oversee an effective program for content moderation quality assurance. Create and implement methods for evaluating the quality of products, such as audits and random sampling. Doing thorough analyses of their behavior, evaluate the performance of content moderators. To improve the moderators' efficacy, give them...

As a skilled Quality Analyst, you will be responsible for monitoring and evaluating sales calls in our international voice process. Your main tasks will include: - Auditing inbound sales calls for quality and compliance - Providing constructive feedback to sales agents - Maintaining QA reports and performance dashboards - Identifying training needs - Collaborating with team leads to ensure quality standards are met To be successful in this role, you should meet the following qualifications: - Minimum 1-2 years of QA experience in international voice sales - Proficiency in using QA tools, call monitoring, and CRM systems - Strong analytical, listening, and communication skills - Willingness t...

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support Job Location - Hyderabad US Shifts only Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independentl...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

About Us: FMS Dental is one of Indias largest and most trusted dental care providers with 32+ years of excellence, 14 centers across Hyderabad & Kochi, and international recognition for advanced dental treatments. Role & Responsibilities: Handle inbound & outbound calls related to patient inquiries, appointments, and service information. Provide empathetic and professional communication to patients. Maintain accurate patient interaction records in the system. Coordinate with doctors and clinic staff for smooth patient flow. Achieve call quality and patient satisfaction benchmarks. Desired Candidate Profile: Minimum 2 years of experience in a healthcare call center / customer care role. Excel...