1198 Call Monitoring Jobs - Page 21

CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified b...

Job Description Section: Job Title: Call Quality Analyst Location: Gurgaon, India Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance produc...

You are a dynamic Trainer & Quality Analyst with 2-3 years of experience in BPO Training & Quality, looking to join a team in Gurgaon. Your responsibilities will include conducting onboarding and process training for new hires, delivering refresher sessions, following SOPs, monitoring agent effectiveness, and ensuring compliance with quality standards. As a Quality Analyst, you will be monitoring inbound and outbound calls for compliance and quality standards, providing structured feedback to agents, sharing daily observations with the team, and reporting to the manager. You should have a strong command of Quality tools, knowledge in Video KYC norms, excellent communication and presentation ...

Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Qualit...

About The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net p...

Job Title: Training and Quality Analyst Location: Taratala , Kolkata Experience: Required 2-5 years Employment Type: Full-time About the Role: We are looking for a dedicated Training and Quality Analyst who will be responsible for evaluating the performance of our team members and ensuring continuous improvement through training and development initiatives. This role is vital for maintaining high service standards and delivering exceptional customer or client satisfaction. Key Responsibilities: Quality Assurance: Monitor and evaluate calls, emails, chats, or operational tasks to ensure quality standards. Identify gaps in performance and provide actionable insights for improvement. Maintain q...

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audits to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate in site-related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE perf...

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations v...

Schneider Electric India Pvt. Ltd. is looking for I2P Leader to join our dynamic team and embark on a rewarding career journey Vision: Leaders often have a clear vision or a sense of direction for their group or organization They set goals and objectives and inspire others to work toward a common purpose Decision-Making: Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being They must consider information and input from various sources to make informed choices Communication: Effective communication is a critical leadership skill Leaders must convey their vision, expectations, and goals clearly to their team or followers They also...

Handle & qualify incoming leads from various portals & capturing customer details. Updating the lead status on CRM & LQS Meet daily targets for bookings, SQL conversions, & appointments. Prioritize, follow up, and update lead statuses in CRM/LQ Escalate HOT/WARM leads to Relationship Managers (RMs/SRMs). Coordinate with RMs for feedback and next steps. Share daily summary reports highlighting customer requirements. Basic Skills Required: Good Communication & Customer handling Skills CRM Knowledge Basic understanding of CRM or lead management tools Graduation in any stream 1+ year experience in telecalling, customer service, or sales is preferred

Lead QA deployment in all processes and business units as per plan Lead a team of QA’s/Sr. QA’s QTL, AM and monitor key metrics and SLA’s) Analyze NPS data QA audits activities (SOPS/VSM/FMEA/Quality Frame work etc.) Required Candidate profile Graduate with 10-15 years of relevant exp Should be working as Quality Manager on papers for international voice process Excellent communication skills flexible with US shifts Prefer immediate joiners

Roles and Responsibilities : Conduct phone call assessments for language, product and process for the sales agents. Conduct one on one and documented feedback sessions with the sales agents. Create action plans for sales agents based on the assessments. Conduct training classes on the process to ensure sales agents follow the company requirements while on a call. Prior experience in conducting RCAs for customer escalations. Coordinate and conduct meetings with the Quality team Conduct training for the Quality team to ensure the team is on the same page. Conduct calibrations for the Quality team to ensure minimal variation in Quality scores Projects handled as part of the Quality Team Process...

US Health and welfare Voice Exp Medical billing AR Call Quality analyst Call Monitoring International BPO Rotational Shifts 5 days working

Fullstack candidate Fullstack candidate Fullstack candidate Fullstack candidate Fullstack candidate Fullstack candidate Vision : Leaders often have a clear vision or a sense of direction for their group or organization. They set goals and objectives and inspire others to work toward a common purpose.Decision-Making : Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being. They must consider information and input from various sources to make informed choices.Communication : Effective communication is a critical leadership skill. Leaders must convey their vision, expectations, and goals clearly to their team or followers. They also...

Linux OS, Solaris Clustering, UNIX, Infrastructure Security - Server Security-2 Vision : Leaders often have a clear vision or a sense of direction for their group or organization. They set goals and objectives and inspire others to work toward a common purpose.Decision-Making : Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being. They must consider information and input from various sources to make informed choices.Communication : Effective communication is a critical leadership skill. Leaders must convey their vision, expectations, and goals clearly to their team or followers. They also need to be good listeners, open to feed...

Splunk, SPLUNK-Admin, AWS. SPLUNK-Admin, candidate with 3 years of experience in Splunk and AWS. Monitor and assess the safety of pharmaceutical products through the collection and analysis of adverse event reports. Ensure compliance with regulatory requirements related to pharmacovigilance. Prepare and submit reports to regulatory authorities regarding product safety. Collaborate with internal teams to develop risk management strategies for pharmaceutical products. Provide training and guidance to staff on pharmacovigilance practices and policies. Maintain up-to-date knowledge of industry trends and regulatory changes.

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ Requirements: l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation w...

TitleFraud & Risk operations – Associate /Sr. Associate Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team Fraud & Risk Operations Associate / Sr. Associate About the role:Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective. Document the details, analysis outcome, information accurately and thoroughly in the company's system. Analyze gathe...

We are seeking candidates for multiple positions in Kirti nagar Team Leader - Sales upto 70k Quality Analyst(Sales) - upto 45k Customer Service - upto 45k Travel Sales Agents upto 60k For more details pls call Ruchika 9650997623 Required Candidate profile Excellent communication skills

KMBL - Corporate - Support Services-Credit RoleCredit Manager |GradeM7/M8| LocationMumbai Job role Handling a team of credit analysts Prioritization of proposals in consultation with business team Guide the team of credit analysts to write better quality notes and effective monitoring Vetting of Credit Appraisal notes prepared by credit analysts Discuss with senior members of business team on Terms and Conditions for risk assessments/ structuring of the proposal, transaction Assist the credit analysts to formulate credit recommendation in the note. Closely monitoring of portfolio along with team of credit analysts Escalate with action plan for non-compliances and early warning signals Meetin...

Roles & Responsibilities - - Be able to audit sales calls, support tickets for tangible & intangible parameters - Train thoroughly with the CRM, understand the sales, support, admissions process in entirety and conduct audit pertaining to compliance, quality of call, any unfair means for sale etc - Review and evaluate audit findings along with objectives, method used for audit and prepare comprehensive audit reports for management internally - Audit customer support team basis incoming tickets and resolution to ensure learner experience is the best in class - Coordinate with training team to ensure regular training and retraining on good practices for sales and support teams - Ensure complia...

Role & responsibilities Quality Analysis Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applic...

Assist with general maintenance tasks such as cleaning, repairing, and organizing workspaces. Support operations in different departments as needed, including but not limited to production, logistics, and administrative tasks. Operate basic machinery and equipment following safety protocols and guidelines. Handle physical tasks such as lifting, carrying, and moving materials or products. Participate in team meetings and collaborate with colleagues to accomplish goals efficiently. Follow instructions from supervisors and communicate effectively to ensure tasks are completed accurately and on time. Maintain inventory levels by monitoring stock and reporting shortages or discrepancies. Adhere t...

Customer Support Specialist Provide exceptional customer support through various channels (phone, email, chat).Troubleshoot and resolve customer issues in a timely manner.Maintain accurate records of customer interactions and feedback.