1741 Call Monitoring Jobs - Page 23

As Service Associate -Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and pr...

As Assistant Manager -Payroll,you will be supporting the end-to-end payroll related activities for client while ensuring you are in adherence to the policies and processes. Work from Office and US shifts. Process payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and pr...

As an Assistant Manager - Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are adhering to the policies and processes. Your primary responsibilities include: Process payroll data in accordance with legal, IBM and customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and properly ...

Your Role and Responsibilities: As Assistant Manager -Payroll,you will be supporting the end-to-end payroll related activities for client while ensuring you are in adherence to the policies and processes. Work from Office & US Shifts Process payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconcil...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Roles & Responsibility Asst Manager E & M Responsible for overall Facility management operations in the high raise Responsible for building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Responsible for the preventive and planned maintenance programme are done on time in such a way to minimize maintenance, repair and replacement cost together with minimizing the risk of building operation. Responsible maintaining all the facility related activity in line with all internal management system, Responsible for annual maintenance tracking and coordination with AMC service provider. Responsible for report generation and prepara...

Description: Quality Analyst NOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office. Location: Chennai, Tamil Nadu, India Experience: 2-6 years Preference: Both Male & Female candidates Role & responsibilities We are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA will be responsible for monitoring and evaluating customer interactions across calls, chats, and emails to ensure compliance with quality standards and client expectations. The role requires excellent analytical skills, attention to detail, and the ability to provide constructive feedback to drive continuous improvement in performance...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

Your future role Take on a new challenge and apply your comprehensive cybersecurity expertise in a new cutting-edge field. Youll work alongside dedicated, innovative, and forward-thinking teammates. You'll lead the charge in safeguarding our products and solutions, ensuring they meet the highest cybersecurity standards. Day-to-day, youll work closely with teams across the business (Engineering, Product Development, Legal), strategize cybersecurity approaches, and much more. Youll specifically take care of developing the Cybersecurity Management Plan, conducting Threat Modelling, and defining Cybersecurity Architecture and Requirements. Additionally, you will manage the evaluation of our Prog...

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call ...

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call ...

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionabl...

Roles and Responsibilities Conduct call monitoring to ensure quality standards are met. Analyze calls to identify areas for improvement and provide feedback to agents. Develop and maintain call audit processes to track key performance indicators (KPIs). Collaborate with team members to resolve issues and improve overall customer satisfaction. Provide training and coaching to agents on effective communication techniques.

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Roles and Responsibilities Conduct call quality analysis to ensure adherence to company standards. Monitor calls for quality check and provide feedback to agents on improvement areas. Utilize quality tools such as call monitoring software to track performance metrics. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide timely reports on call quality trends and recommendations for process improvements.

Bpo quality analyst Anyone can apply With a language known Hindi, Marathi, Assamese, Bengali, English oriya With and without experience, both will work Customer support experience Will also work Bpo Quality Experience will also work

- Monitor and evaluate voice interactions for quality assurance. - Maintain audit records and prepare quality reports. Minimum 1 year of experience as a quality analyst on papers Excellent communication in English. call HR : 8355898680

Job Summary: We are seeking a highly motivated and detail-oriented Assistant Manager Quality to join our BPO operations team. The role involves managing quality frameworks, driving continuous improvement initiatives, ensuring compliance with client and organizational standards, and leading a team of quality analysts to deliver excellence in customer experience. Key Responsibilities: Lead and manage the Quality Assurance (QA) team to ensure adherence to quality standards across processes. Monitor calls, chats, and transactions to evaluate customer interactions against defined quality parameters. Provide actionable insights and feedback to operations teams to improve performance and customer s...

The Quality Assurance Analyst is responsible for monitoring, evaluating, and providing feedback on the quality of customer interactions, including calls and ticket handling. This role ensures that support teams follow defined processes, deliver exceptional customer experiences, and maintain compliance with organizational standards. The analyst will work closely with supervisors, team leads and functional managers to identify training needs, improve service delivery, and drive continuous improvement initiatives. Roles & Responsibilities Monitor and evaluate customer calls and support tickets for quality, accuracy, and compliance with guidelines. Document feedback and provide actionable insigh...

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work from Office Bangalore only Must knows-English and Hindi

Job Title: Senior Quality Analyst Qualification: Graduate Experience: Minimum 2+ years as Quality Analyst in International Voice Process Salary: Attractive Apply Now! Call Anushka at +91 90360 01770 Email your resume to anushkaizee@gmail.com

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE - KIMS - NLR to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills t...