AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customers environments. Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice - Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Possess the ability to track time worked with a degree of accuracy Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions Must possess a working knowledge of APIC / ACI Lead technical troubleshooting of critical network outages. Perform baseline administration of Amazon Web Services VPCs, CIDR management - similar Microsoft Azure Technologies, GPC Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network routine and emergency infrastructure maintenance processes as required by customer Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications: 12+ years of experience with operational administration of Network Infrastructure 9+ years working with monitoring platforms; LogicMonitor a plus 6+ years of experience with operational administration of Cisco Infrastructure 6+ years of experience with operational administration of Palo Alto Infrastructure 4+ years of experience with operational administration of NetScaler Infrastructure Experience with GlobalProtect, AnyConnect, FortiClient Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems and IPAM Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelor s Degree or Equivalent Experience CCIE RS or Security, PCNSE or equivalent level certification desired. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Content Operations Specialist will work with the Knowledge Manager to support organizational initiatives around content and knowledge management across platforms. This individual will play a pivotal role in managing and maintaining the content lifecycle, supporting content governance, and facilitating efficient documentation processes. The ideal candidate will have strong technical skills around content platforms, best practices, particularly in SharePoint administration, content tagging, and automation tools like PowerAutomate. Key Responsibilities Content Management Governance o Review and tag content to ensure proper categorization, compliance, and accessibility in accordance with organizational standards. Automation Operational Support o Develop and maintain PowerAutomate workflows to streamline and automate content governance processes, such as content approvals, reviews, and versioning. o Implement automation solutions to support content lifecycle management and improve operational efficiency. SharePoint Administration o Administer and maintain SharePoint sites, ensuring optimal configuration and organization of content. o Manage SharePoint permissions and access controls to ensure appropriate security and collaboration settings o Troubleshoot SharePoint site issues and provide user support as needed Skills Required Bachelor s degree in computer science; Master s in Business Administrator (preferred) 7+ years of experience with Content and Knowledge management Experience administering with Intranet SharePoint platforms Experience in building automated workflows using PowerAutomate Experience with content governance frameworks and compliance regulations. A background in IT support or administration is a plus. Experience tagging, classifying and categorizing content Knowledge management / Content management experience in the IT services industry is preferred. Ability to communicating with and influencing senior leadership, framing discussions to gain valuable feedback and experience Effective interpersonal skills particularly through listening, judgment, critical thinking, and information management Proven leadership capability and effectiveness, working well with cross-functional teams to accomplish goals Experience working in a fast-paced and constantly evolving environment juggling Demonstrated ability to analyze data and conduct primary research Ability to multitask and be adaptable in a fast-changing environment, juggling multiple priorities. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is searching for a Virtualization Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Key Responsibilities Daily administration and support of core infrastructure systems Administrating and troubleshooting the issues Managing and monitoring the environment. Work with vendors to resolve virtualization and compute issues Perform root cause analysis for issues / provide workarounds to ensure business continuity Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices Skills Required: A college degree or equivalent in Information Systems or related field. Experience with VCF, SDDC Manager, ARIA suite and Vrops. VMware Certified Professional certification required but VMware Certified Advanced Professional certification is preferred Experience with Cisco UCS and Dell hardware systems is required, familiarity with Dell PowerStore would be considered a plus Operating System skills with Windows and Linux preferred Understanding PowerShell and PowerCLI as well as the ability to create and utilize scripts preferred Experience with performance monitoring tools - LogicMonitor, SolarWinds, Elastic, etc. Managed Services or Consulting experience is a plus ITILv4 certification encouraged Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

The Content Operations Specialist will work with the Knowledge Manager to support organizational initiatives around content and knowledge management across platforms. This individual will play a pivotal role in managing and maintaining the content lifecycle, supporting content governance, and facilitating efficient documentation processes. The ideal candidate will have strong technical skills around content platforms, best practices, particularly in SharePoint administration, content tagging, and automation tools like PowerAutomate. Duties and ResponsibilitiesContent Management & Governance: Review and tag content to ensure proper categorization, compliance, and accessibility in accordance with organizational standards. Automation & Operational Support: Develop and maintain PowerAutomate workflows to streamline and automate content governance processes, such as content approvals, reviews, and versioning. Implement automation solutions to support content lifecycle management and improve operational efficiency. SharePoint Administration: Administer and maintain SharePoint sites, ensuring optimal configuration and organization of content. Manage SharePoint permissions and access controls to ensure appropriate security and collaboration settings Troubleshoot SharePoint site issues and provide user support as neededSkills RequiredBachelors degree in Computer Science; Masters in Business Administrator (preferred) 7+ years of experience with Content and Knowledge management Experience administering with Intranet & SharePoint platforms Experience in building automated workflows using PowerAutomate Experience with content governance frameworks and compliance regulations. A background in IT support or administration is a plus. Experience tagging, classifying and categorizing content Knowledge management / Content management experience in the IT services industry is preferred. Ability to communicating with and influencing senior leadership, framing discussions to gain valuable feedback and experience Effective interpersonal skills particularly through listening, judgment, critical thinking, and information management Proven leadership capability and effectiveness, working well with cross-functional teams to accomplish goals Experience working in a fast-paced and constantly evolving environment juggling Demonstrated ability to analyze data and conduct primary research Ability to multitask and be adaptable in a fast-changing environment, juggling multiple priorities. Interested folks can DM their resumes at "manpreet.kaur@ahead.com"

We are seeking a highly skilled and experienced specialists with in-depth knowledge of Microsoft Intune and System Center Configuration Manager (SCCM) and other Mobile Device Management (MDM) solutions. The preferred candidate will be responsible for designing, implementing, and overseeing the management of enterprise-level solutions that leverage Intune and SCCM to ensure efficient and secure device management across the organization. Key Responsibilities:Design and architect comprehensive solutions using Microsoft Intune and SCCM to meet the clients device management needs.Knowledge and understanding of other Multiple Device Management Solutions (MDM) solutions like Workspace one, Jamf and Manage EngineLead the implementation and configuration of Intune and/or SCCM, ensuring integration with existing systems and infrastructure for clients and partners in remote environments.Develop and maintain policies, procedures, and documentation for Intune and SCCM deployments.Provide technical leadership and guidance to resources both internal and external, ensuring best practices are followed in the management of devices, configurations and applications.Troubleshooting Intune and SCCM environments with an expert understanding of the technologies and how they impact environments. Stay up to date with the latest developments and trends in Intune, SCCM, and related technologies, and recommend improvements to existing solutions.Conduct training sessions and workshops for internal and external resources on Intune and SCCM functionalities and best practices.Hands-on experience with windows upgrade process having focus on 10 to 11 upgrade pathsThe ability to clearly communicate personal experience and support information with technical and non-technical persons and the charisma to engage and educate users on all levels. Qualifications:Extensive experience implementing and troubleshooting Device management Platforms.Proven experience as an Architect or similar role with a focus on Microsoft Intune and SCCM. 10 years plus for SCCM and 5 year plus for Intune.In-depth knowledge of Intune and SCCM, including large scale deployment, configuration, imaging and management.Strong understanding of enterprise device management, security and compliance.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.Operational knowledge of Workspace one, Manage engine, Jamf, Tanium or other platforms preferred. Understanding of Microsoft Azure/Entra in the security space (Defender, Conditional Access, Identity Governance)Preferred Skills:Experience with other Microsoft technologies such as Azure Active Directory/Entra and Patch management.Familiarity with scripting languages.Application packaging MD-102 (Endpoint Administrator Associate)70-703 (Administering Microsoft System Center Configuration Manager and Cloud Services Integration)Knowledge of virtual desktop infrastructure and products like Citrix, AVD, Horizon, AWS and W365 a plus.Interested candidates can share their resumes at manpreet.kaur@ahead.com

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a highly skilled Senior Zscaler Network Engineer to design, implement, and optimize Zscaler cloud security solutions. The ideal candidate will have extensive experience in Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), ensuring secure and seamless network connectivity for enterprise environments. Responsibilities: Ability to communicate and execute architecture strategy approach in clear, concise, and understandable terms to client senior management and other client stakeholders. Ability to implement design architecture objectives that align with client demand business goals. Lead the deployment, configuration, and management of Zscaler cloud security solutions (ZIA, ZPA). Design and implement Zero Trust Network Access (ZTNA) strategies using Zscaler technologies. Collaborate with cross-functional teams to integrate Zscaler with SD-WAN, firewalls, and identity providers. Define and optimize security policies, SSL inspection, DLP, and threat protection within the Zscaler platform. Conduct risk assessments and recommend network security enhancements. Provide expertise in troubleshooting complex networking and security issues related to Zscaler. Assist in cloud migration projects by ensuring secure connectivity to SaaS, IaaS, and on-premises resources. Develop and maintain technical documentation, including network diagrams and security policies. Train and mentor internal teams on Zscaler best practices and security configurations. Excellent communication, presentation, and documentation skills. Demonstrated ability to deliver multiple IT projects on time and within budget. Qualifications 5+ years of experience in network security, cloud security, or related fields. Extensive hands-on experience with Zscaler ZIA and ZPA deployments and configurations. Strong knowledge of network security protocols, VPNs, proxy architectures, and identity-based security. Experience integrating Zscaler with Azure, AWS, GCP, and enterprise authentication systems. Proficiency in traffic forwarding methods (GRE, IPsec, PAC files, ZCC, Z-Tunnel). Ability to analyze and resolve Zscaler-related network performance issues. Understanding of Zero Trust principles and Secure Web Gateway (SWG) architectures. Strong troubleshooting skills using Wireshark, TCPDump, and Zscaler logs. Previous consulting experience required. Preferred Qualifications: Zscaler Certified Cloud Professional (ZCCP) or Zscaler Certified Cloud Administrator (ZCCA). Experience working with SASE and SD-WAN environments. Knowledge of automation and scripting tools (Python, Ansible, Terraform). Familiarity with compliance frameworks such as NIST, CIS, and ISO 27001. Strong communication and documentation skills. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a highly skilled Senior Network Security Engineer with expertise in Palo Alto Prisma Access and Cisco Identity Services Engine (ISE). The ideal candidate will be responsible for designing, implementing, and optimizing network security solutions to protect enterprise environments. This role requires deep technical knowledge of network security frameworks, Zero Trust principles, and cloud-based security models. Responsibilities: Ability to communicate and execute architecture strategy approach in clear, concise, and understandable terms to client senior management and other client stakeholders. Ability to implement design architecture objectives that align with client demand business goals. Design, deploy, and optimize Palo Alto Prisma Access solutions for secure remote access. Implement and manage Cisco ISE to enforce network access control policies. Develop and maintain Zero Trust Network Access (ZTNA) strategies across hybrid environments. Integrate Prisma Access with SD-WAN, cloud platforms (AWS, Azure, GCP), and on-premises infrastructure. Design, configure, and troubleshoot Cisco ISE for 802.1X authentication, TACACS+, and RADIUS. Define and enforce security policies, segmentation strategies, and threat prevention techniques. Provide technical leadership, mentoring, and documentation for internal teams. Excellent communication, presentation, and documentation skills Demonstrated ability to deliver multiple IT projects on time and within budget Qualifications 5+ years of experience in network security engineering or a related field. Expertise in Palo Alto Prisma Access and Cisco ISE deployments and configurations. Strong knowledge of network security protocols, VPNs, firewalls, and identity-based access controls. Hands-on experience with Zero Trust architectures and Secure Access Service Edge (SASE). Proficiency in troubleshooting network security issues using packet capture and log analysis tools. Experience integrating network security solutions with cloud environments and authentication systems. Previous consulting experience required. Preferred Qualifications: Palo Alto PCNSE and Cisco CCNP Security or CCIE Security certifications. Experience with automation and scripting tools such as Python, Ansible, or Terraform. Strong documentation and communication skills for cross-team collaboration. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Responsibilities: Possess a strong understanding of routing protocols such as BGP, OSPF, EIGRP, and IPsec for secure and efficient network communications. Demonstrate expert-level knowledge of networking technologies, WAN communications, and security concepts, including TCP/IP, QoS, MPLS, and IPSec. Participate in the deployment of complex solutions, create written deliverables, and conduct client workshops Ability to communicate and execute architecture strategy approach in clear, concise, and understandable terms to client senior management and other client stakeholders Ability to implement design architecture objectives that align with client demand business goals Receptive listening skills, with the ability to present ideas in a clear, concise fashion to technical and non-technical audiences Excellent situational leadership and timely decision-making skills Passionate about successful customer outcomes Ability to work effectively within all levels of an organization (internally externally) Ability to work both individually and in a team environment Demonstrated ability to deliver multiple IT projects on time and within budget Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions Obtain and maintain certifications with associated qualifications Qualifications Minimum 5 years of networking experience in enterprise environments, with focus on SD WAN technologies Deep hands-on technical knowledge and expertise in: Palo Prisma (and native) and Fortinet SD WAN. Silverpeak, Cisco Viptela, Versa, or Velocloud a plus. Deep expertise in route/switch architectures Strong sense of ownership, problem solver, sense of urgency and ability to be proactive in resolving challenges Palo Alto certification: PCNSE or PCNSC Cisco certification: CCNP or CCIE Fortinet certification - nice to have Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The High-Performance ComputingNetwork Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customers environments. Our Network Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills Required Bachelor s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience managing Network infrastructure in high-performance computing environments. Experience configuring, maintaining and troubleshooting Nvidia/Mellanox (Cumulus OS) switches required. Strong knowledge of Kubernetes and its networking components (CNI, Service Mesh, etc.) Understanding of VPNs, Load Balancers, VPCs, and hybrid cloud networking Experience with both ethernet and InfiniBand networking. 1+ years working with monitoring platforms; Elastic Observability is a bonus 1+ years working with an enterprise ITSM system: Service Now is a bonus Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems. Experience with network containerization (Docker, Singularity) in an HPC context for data processing and application deployment. Solid working knowledge or Linux and Python scripting a plus. Previous experience with network automation tools such as Ansible, Puppet, or Chef a plus. Experience with machine learning or data science workflows in HPC environments a plus. Managed Services or consulting experience is required. Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related network certifications are a bonus. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a detail-oriented Quotation Specialist to support our warehouse storage services, logistics services, and enterprise server and network configuration operations. This role involves preparing accurate and competitive quotes, analyzing costs, maintaining quotation tools and processes, and collaborating with internal teams to ensure timely and profitable proposals. The ideal candidate has experience in logistics, IT hardware devices and their configuration, cost estimation, and thrives in a fast-paced, customer-focused environment. Key Responsibilities Prepare detailed quotes for warehouse storage, logistics, and IT configuration services, ensuring accuracy and profitability. Prepare Service Briefs and Statements of Work outlining the scoped services. Manage quote request tracking tools to guide requests through the quotation process. Develop and maintain related metrics. Collaborate with other Foundry teams to drive quotes to completion. Analyze scope, labor costs, and operational expenses to create competitive pricing models. Collaborate with the client team, logistics, and production teams to validate service costs and timelines. Ensure all quotes align with company pricing strategies, service agreements, and industry standards. Work closely with the sales and engineering teams to understand customer needs and develop customized proposals. Communicate with clients when required to clarify service requirements, timelines, and pricing options. Maintain accurate records of quotes, customer interactions, and pricing structures. Maintain tools used to estimate cost and price, establish process and best practices. Follow up on outstanding quotes and assist in closing business opportunities. Coordinate with warehouse, logistics, engineering, sales, and operations teams to confirm capacity and service feasibility. Work with engineering to assess technical requirements for server and network staging projects. Ensure compliance with industry regulations and company policies. Skills Required Experience in warehouse storage, logistics, or IT configuration services. Bachelor s degree in Business Administration, Supply Chain Management, Logistics, Engineering, or a related field (preferred). 6+ years of experience in quoting, estimating, or pricing logistics, warehouse storage, or IT staging services. Strong analytical skills with the ability to develop accurate cost estimates. Proficiency in Microsoft Excel, quoting software, and ERP systems. Excellent verbal and written communication skills. Ability to manage multiple quotes and deadlines in a fast-paced environment. Knowledge of enterprise server and network hardware is a plus. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The High-Performance Computing Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customers environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills Required Bachelor s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience managing storage infrastructure in high-performance computing environments including, file systems, storage appliances, and data workflows. Experience configuring, maintaining, and tuning Ceph clusters. Experience configuring, maintaining, and tuning distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS) Experience with InfiniBand networking preferred. 1+ years working with monitoring platforms; Elastic Observability is a bonus 1+ years working with an enterprise ITSM system: Service Now is a bonus Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems. Understanding of data protection mechanisms, including data replication, backup strategies, and disaster recovery in HPC environments. Experience with containerization (Docker, Singularity) in an HPC context for data processing and application deployment. Solid working knowledge or Linux and scripting a plus. Experience with machine learning or data science workflows in HPC environments a plus. Managed Services or consulting experience is required. Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Storage certifications are a bonus. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.

Process and manage sales orders from receipt to deliveryAddress customer complaints or issuesAssist the sales team by preparing reports & documentationPrepare sales reports & DashboardsMaintain customer databaseSchedule appointments & meetingsRequired Candidate profileProven experience in a sales support or administrative roleStrong organizational and multitasking skillsProficiency in MS Office (Excel, Word, PowerPoint) & CRM systemExcellent communication skillsPerks and benefitsTransportation, PF, Good wor3king climate,

We are looking for talented, creative, and proactive individuals who are passionate about solving complex business problems and contributing to the next generation of modern applications. Our goal is to help our customers understand the connections between application performance, user experience, and business outcomes, thereby creating exceptional customer experiences. Join us in shaping the future of Observability Engineering within our Intelligent Operations team with innovative data and integration solutions tools. Experience Minimum 6+ years of hands-on experience with Application Performance Management tools such as Datadog, New Relic, AppDynamics, Dynatrace, Splunk ITSI, Honeycomb, Chronosphere, Riverbed Aternity/Alluvio, ExtraHop, & Logic Monitor. Hands-on experience with cloud-native, open-source solutions like Prometheus, Grafana, ELK stack/ Elastic.io , OpenTelemetry (OTEL), Experience with public cloud solutions like AWS CloudWatch, Azure App Insights, etc. Strong understanding of network & system management solutions, distributed systems, networking, and database technologies. Operational background and familiarity with ITIL , ITSM, SRE, or DevOps best practices and principles. Excellent problem-solving skills, organizational, project management, and communication skills. Eagerness to collaborate, contribute to team success, and a continuous learning mindset. Experience with containerization and orchestration technologies like Docker and Kubernetes. Broad background in software engineering with, at a minimum, generalist-level expertise in programming languages such as Python, Java, Go, .NET, NodeJS, Ruby, and PHP. Familiarity with microservices architecture, service mesh technologies, and end-user technologies (iOS, Android, JavaScript, HTML5). Knowledge of configuration management tools such as Terraform and Ansible Roles and Responsibilities Implement and maintain cutting-edge Observability solutions utilizing tools like New Relic, Datadog, AppDynamics, or Dynatrace for our large-scale enterprise customers. Develop and maintain systems for effective monitoring, logging, and tracing, ensuring scalability and reliability. Collaborate with cross-functional teams, including software engineers, product managers, and data scientists, to build resilient systems. Integrate observability practices into different engineering workflows and lead the adoption, optimization, and integration of products within the customer s business infrastructure. Create custom dashboards, set up alerts, and develop AIOps rules, ensuring effective tracking against goals/KPIs. Provide technical support in post-sales processes, including installation, deployment, training, technical check-ups, and escalation management. Identify performance bottlenecks and anomalous system behavior and resolve root causes of service issues. Stay updated with the latest trends in observability, logging, monitoring, and cloud technologies and introduce innovative solutions and best practices. Participate in strategic technology planning, focusing on scalability, cost-effectiveness, and risk management in observability infrastructure. Document observability systems and processes comprehensively and prepare reports for management on system performance and reliability. Utilize Infrastructure as Code (IaC) principles for efficient infrastructure provisioning and management.

Responsibilities:* Manage supplier relationships* Optimize inventory levels* Collaborate with engineering team on new projects* Ensure quality control standards met* Negotiate pricing agreements* Vender Development, Good command on ComputerOffice cab/shuttleAnnual bonusProvident fund

Responsibilities:* Develop social media strategies* Manage digital advertising campaigns* Market Research for similar products* Collaborate with team for lead generation* Create brand messaging across platforms* Customer Updates on FB etc.Food allowanceAnnual bonusHealth insuranceProvident fundWork from homeCafeteriaTravel allowance

AHEAD is searching for a Sr. System Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. This position will report to and receive direction from the POD Delivery Manager. Roles & ResponsibilitiesServe as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention Daily administration and support of core infrastructure systems Identify, analyze, and resolve problems on a variety of Operating Systems WindowsPerform root cause analysis for issues / provide workarounds to ensure business continuity Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices Ensure business continuity and security across all systems supporting the company IT operations Skills RequiredMinimum of 10+ years of related experience in supporting Windows in an enterprise environment Experience in Active Directory (Group Policy, AD Replication Troubleshooting, DFSR, Kerberos Authentication, Advanced Troubleshooting Skills Windows Server Administration - (DNS, DHCP, Windows Server related advanced troubleshooting, Patching related troubleshooting) Microsoft OS or other related training and certification required (MCSA, MCSE) Strong knowledge of Azure InfrastructureEntra ID KnowledgeExperience in PowerShell and the ability to create and utilize scripts preferred Strong SCCM knowledge is requiredManaged Services or Consulting experience is a plus

We are seeking a highly skilled Senior Zscaler Network Engineer to design, implement, and optimize Zscaler cloud security solutions. The ideal candidate will have extensive experience in Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), ensuring secure and seamless network connectivity for enterprise environments.Responsibilities:Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders.Ability to implement design architecture objectives that align with client demand & business goals.Lead the deployment, configuration, and management of Zscaler cloud security solutions (ZIA, ZPA).Design and implement Zero Trust Network Access (ZTNA) strategies using Zscaler technologies.Collaborate with cross-functional teams to integrate Zscaler with SD-WAN, firewalls, and identity providers.Define and optimize security policies, SSL inspection, DLP, and threat protection within the Zscaler platform.Conduct risk assessments and recommend network security enhancements.Provide expertise in troubleshooting complex networking and security issues related to Zscaler.Assist in cloud migration projects by ensuring secure connectivity to SaaS, IaaS, and on-premises resources.Develop and maintain technical documentation, including network diagrams and security policies.Train and mentor internal teams on Zscaler best practices and security configurations.Excellent communication, presentation, and documentation skills.Demonstrated ability to deliver multiple IT projects on time and within budget.Qualifications5+ years of experience in network security, cloud security, or related fields.Extensive hands-on experience with Zscaler ZIA and ZPA deployments and configurations.Strong knowledge of network security protocols, VPNs, proxy architectures, and identity-based security.Experience integrating Zscaler with Azure, AWS, GCP, and enterprise authentication systems.Proficiency in traffic forwarding methods (GRE, IPsec, PAC files, ZCC, Z-Tunnel).Ability to analyze and resolve Zscaler-related network performance issues.Understanding of Zero Trust principles and Secure Web Gateway (SWG) architectures.Strong troubleshooting skills using Wireshark, TCPDump, and Zscaler logs.Previous consulting experience required.Preferred Qualifications:Zscaler Certified Cloud Professional (ZCCP) or Zscaler Certified Cloud Administrator (ZCCA).Experience working with SASE and SD-WAN environments.Knowledge of automation and scripting tools (Python, Ansible, Terraform).Familiarity with compliance frameworks such as NIST, CIS, and ISO 27001.Strong communication and documentation skills.

As a Technical Consultant, you will utilize your knowledge and experience to design, develop and deploy solutions for an array of technologies. You will work with a collaborative team, mentoring associates and ensuring development efforts are well documented and delivered with quality. A Technical Consultant is an experienced field professional, who combines a breadth of knowledge across open-source and cloud technologies with external customer delivery experience. They are expected to participate in customer engagements and exhibit commercial awareness along with applicable communication skills. You will work with customer service owners, process owners and various service delivery groups and participate in customer engagements, demonstrations and meetings in a professional and courteous manner. Roles and ResponsibilitiesParticipate on project teams to deploy solutions across open-source and cloud technologies Participate in architecting open-source and cloud related technology solutions involving such challenges as storage, messaging, streaming, analysis, scalability, development operations and securitySupport pre-sales Professional Services teams to drive open-source and cloud technologies providing technical expertise to Ahead and our customersParticipate in customer requirements and design to achieve customers business goals, contributing to scoping, planning, implementing, testing and methodologyParticipate in development and testing activities in customer engagements with limited supervisionParticipate in the design of complex solutionsParticipate in the creation of written deliverablesParticipate in client workshopsParticipate in client demos and working sessionsInfluence direct team members and external customers regarding policies, best practices and proceduresSupport senior team members and project leadersObtain and maintain certifications with associated qualificationsContribute to the creation and maintenance of project collateralCommunicate with external customers involving moderately complex negotiation and explanation of deliverablesWork to influence direct team members and external customers at an operational level regarding policies, practices, and proceduresUnderstands performance, scaling and functional characteristics of software technologiesMentor junior staff and support project leadershipQualificationsCustomer facing role for min. of 3+ years3+ years designing, securing and deploying large-scale applications and solutionsAwareness with one of the major cloud vendor environments (development, access, migration)Proven skills in a given area (as measured by certification/approved training completion/proven abilities)Strong development skills in open-source and cloud technologiesModerate skills integrating third party tools and solutionsProficient in C#, Java, React.Js and Spring Boot.Effectively communicate with, and present to delivery, sales and customer teamsStrong project and situational awarenessStrong attention to detailSelf-starterExpectationsSeasoned professional individual contributorPerform core project work with limited supervisionProvide data and situational analysis and in-depth evaluation for individual technologies (such as messaging, data flow, transformation and storage, cloud platforms and their respective capabilities).Author and coordinate technical documentationCoordinate cross-team and practice initiatives as necessary to support Professional Services Ability to understand open-source and cloud use-cases, and recommend standard design patterns commonly used in such solutions (best practices)Can lead written deliverable creation within their area of expertise and drive projects to successful completionStrong working knowledge to own components of a complex solutionCan clearly articulate the scope of the project and work they are tasked to perform Can articulate how their work relates to the business objectives for the projectProactively assist project management with concerns and solutions concerning project support and potential overrunsInitiate and participate in authoring PCR requests when additional work is being requestedIdentify client requests that are out of scope and escalates to the project manager or sales team

AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed Service technical teams to drive expeditious resolution of incidents. This role is also responsible for RCA and Problem Management support for AMS. We are looking for a natural leader with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and our customers.Responsibilities:Responsible for communication, leadership, and management of all high severity major incident situations.Manage Client Major Technology Incidents from identification through closure / RCA process. This includes but is not limited to:Team AssemblyInternal, Client and 3rd PartiesRoot Cause Analysis and IdentificationRemediation Testing and ValidationStatus and CommunicationsPostmortem / Problem ManagementResponding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and influence on the business.Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.Collaborating with the incident management team to ensure that all protocols are diligently followed.Logging all incidents and their resolution to see if there are recurring malfunctions.Continuously improving the incident management process as required to ensure its effectiveness.Communicating with senior management (internal) on critical issues.Communicating with key client stakeholders on the status and timeline of the critical event.Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.Manage the creation of performance/dashboards to report on major incident and problem ticket metrics.Training additional incident managers as needed.Participate in a 24x7 on call rotation for critical incidents after regular business hours.Required Certifications:Microsoft Certified Professional (MCP)Higher certifications such as CCNA or MCSEQualifications:College degree in information technology, engineering or a related field and/or equivalent experience.Minimum of 7+ years experience in IT, Managed Services and/or ITSM Operations. Minimum 3 years experience managing major incidents in complex environments.Experience working in an ITIL environment; ITIL v4 Foundations Certification preferred.Proficient knowledge of ITSM tools and systems; ServiceNow experience preferred.Full familiarity with ITSM knowledge base maintenance and process documentation.High level of oral and written communication skills to communicate effectively with all stakeholders.High level of IT service delivery and customer service skills.Proficient at organizing documents and prioritizing work.Ability to think and act both strategically and tactically.Self-motivated; ability to work under minimal supervision.Excellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.Success Characteristics:Must be able to see the big picture, manage all the moving pieces, know whats been tried and whats still on the radar, and plan for and manage next steps.Take command of incidents by setting up or taking over a cross-functional technical bridge call, comprised of internal and external partners.Ensure that the customers have a deep understanding of the issue, the action plan and the path to resolution.Ensure that each participant understands the incident management process and their role in that process.Set clear incident resolution objectives (exit criteria) and timings.Provide direction and time management to keep the resolution effort on track and moving forward.Successful experience with and affinity for small to large size business environments.Ability to adapt and thrive in a dynamic work environment.

The Global Logistics Specialist supports and coordinates international and domestic transportation and logistics operations. This role facilitates the efficient and cost-effective movement of goods while ensuring compliance with customs regulations and company policies. The specialist collaborates with internal teams, external partners, and vendors to assist in maintaining smooth global logistics operations and meeting delivery timelines.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Logistics Coordination:1. Manage the end-to-end process of international and domestic shipments, including freight forwarding, customs clearance, and delivery.2. Coordinate with suppliers, warehouses, and carriers to schedule and monitor shipments.3. Collaborate with international partners to ensure alignment on shipping schedules and regulatory requirements.4. Facilitate clear communication and resolve conflicts or misunderstandings promptly.5. Act as the primary point of contact between internal teams, carriers, freight forwarders, and customs brokers.Compliance and Documentation:1. Ensure compliance with international trade regulations, customs laws, and company policies.2. Prepare and review shipping documents such as bills of lading, invoices, and certificates of origin.Logistics Tracking and Monitoring:Use tracking systems and tools to monitor shipments in real time, ensuring timely updates to stakeholders.Address delays, discrepancies, or other issues promptly to minimize disruptions.Maintain accurate records of shipment statuses and provide regular reports on progress and exceptions.Core Competencies:Communication Proficiency: Demonstrated ability to convey information effectively and professionally.Thoroughness: High attention to detail and commitment to accuracy in all tasks.Time Management: Strong organizational skills to meet deadlines in a dynamic environment.Customer Focus: A proactive approach to understanding and meeting customer needs.Work Environment:This role operates in a professional office environment, requiring the use of standard office equipment such as computers, telephones, photocopiers, and filing systems.Physical Demands:The physical requirements include frequent sitting, standing, walking, and using hands to operate office equipment. The ability to occasionally lift and move items weighing up to 25 pounds is required.Position Type and Expected Hours of Work:This is a full-time, salaried exempt position. Standard hours are Monday through Friday, 8:00 a.m. to 7:00 p.m., with occasional evening and weekend work as required to meet job demands.Travel: No travel is expected for this position.Required Education and Experience:1-2 years of experience in global logistics operations and practices.1-2 years in a customer service role.Proficiency in Microsoft Excel and Word.Familiarity with third-party small parcel and freight tracking programs.Strong attention to detail and adaptability in a fast-paced environment.Preferred Education and Experience:Three years of related experience.Knowledge of U.S. export laws.Experience with software programs relevant to logistics operations.Additional Qualifications:None required for this position.Other Duties:This job description is not designed to be a comprehensive list of all responsibilities, duties, or activities. Duties and responsibilities may change as necessary, with or without notice.

Requirements:Proficient with Active Directory and related conceptsFamiliar with access control methods (RBAC/ABAC)Working knowledge of identity lifecycle management processes and challengesHands-on experience with cybersecurity tools that function in the following spaces: PAM / PIM / IAM, DLP, SOAR (XSIAM), Microsoft Security, AWS Security, Red Teaming / AppSec, Isolated Recovery Environments (IREs)Experience with identity federation and SSO solutionsPAM experience or familiarity with specific vendor toolsAble to speak to PAM best practicesUnderstanding of the principle of least privilege, separation of dutiesExperience with REST API and app integrationExperience configuring, guiding, or overseeing access review and certification, role managementPast participation in identity steering committee Understanding of PIM, JIT, conditional accessFamiliarity with US compliance and regulatory frameworks that inform identity requirementsQualifications:6+ years of working knowledge of one or more Identity-Based Security Solutions: Okta, Sailpoint, Delinea, BeyondTrust, CyberArk, etc.Any of the following preferred but not required: Security+, CISSP, any vendor-specific certifications related to Identity productsWillingness to travel to support client projects and shadowing opportunities (50+ % of the time)

AHEAD is currently seeking a System Engineer to join the Cloud Services team. The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. Must be flexible in technology exposure and willing to stretch beyond what they currently know.The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support. Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services. Responsibilities:Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services: Datacenter & Collocation ManagementInfrastructure-as-a-ServiceBackup-as-a-ServiceDisaster Recovery-as-a-ServiceDesign, implement, troubleshoot, analyze, and maintain internal and external customer environments.Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance.Participate in after-hours maintenance and on-call rotation.Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians.Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc.Interface with third party vendors as liaison between client and vendor.Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implement system automation to improve service efficiency and consistency.Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services.Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.Engages in continuous learning to stay abreast on new and emerging technologies.Qualifications:10-14 years of prior IT experience; prior experience working for a service provider a plusPrior customer service experienceWorking experience with one or more infrastructure monitoring, alerting, and ticketing platformsWorking experience managing & implementing virtualization technologies - vSphere, Hyper-V, PrismWorking experience managing & implementing network virtualization technologies NSX-T preferred. Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRPWorking knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TEExperience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGateKnowledge of Provider edge networking configurations and requirements a plusExperience working in a service provider NOC supporting multiple customersWorking experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independentlyNurturing personality and the desire to help in the development and mentoring of level 1 techniciansAbility to achieve successful outcomes in handling difficult situations and to work with various customers and management levelsAnalytical and troubleshooting skillsAbility to work in a fast-paced environmentShows initiative and acts independently to resolve problemsAbility to manage multiple priorities and follow through on projects to completionWorks effectively both as a team member and independentlyEffectively utilizes tools to resolve issues and escalates appropriatelyProficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenanceExcellent written, communication, and problem-solving skills are a must Experience with VMware vCloud Director a plusExperience with Zerto Virtual Replication a plusExperience with Public Clouds (AWS/Azure) a plusExperience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plusCCNP Service Provider VMware vSphere Certifications a plusAzure/Amazon Certifications a plus

Principal Technical Consultant, Platform Engineering Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant works as part of the consulting team to lead the development, design, implementation, and engagement leader of client solutions. Principal Technical Consultants manage, mentor and delegate to engineers on a project basis, manage and maintain career advancement plans for the team, and within the broader organization as it relates to internal initiatives and indirect project support. This role requires a strategic mindset, strong leadership abilities, and deep technical proficiency across various domains. ResponsibilitiesEnsure projects are delivered on time, at the highest quality standards while exceeding client expectations. Design and implement complex, mission-critical transformational enterprise grade technical solutions for clients. Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical documentation and non-technical documentation. Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs Create and present solution designs, options, ideas, and innovations to clients senior leadership teams. Develop and maintainTechnical Roadmaps and Innovation Plans. Develop and implement CI\CD solutions. Establish project estimates and plans, identify risks and mitigations, oversee development and delivery of technical solutions. Provide mentorship, coaching, and professional development opportunities to team members, empowering them to grow and excel in their roles. Actively lead collaboration within our technical communities QualificationsExperience and ability to jump on a whiteboard in front of a customer to develop a solution to a business / technology goal or challenge. Strong consulting and business acumen 10+ years of IT experience and 5+ years of Cloud, DevOps, Automation, Application Modernization, Digital Transformation experience. Multiple certifications such as AWS Solutions Architect Pro, AWS DevOps Engineer Pro, Microsoft Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Terraform Associate, Etc. Hands-on experience designing and implementing Platform core services around Compute, Storage, Networking, Databases, Containers, Security, Identity, etc. Experience with organizational adoption of transformational initiatives Platform Engineering, DevOps, DevSecOps, Cloud Transformation, Application Modernization Hands-on experience with IaC tools such as Terraform, Ansible, ARM, CloudFormation Experience with using and managing deployment services such as Harness, GitHub, Ansible, Jenkins, etc. Knowledge and usage of branching strategies is required. Hands-on experience in programming with Java, Python or any development language. Excellent written & verbal communication and interpersonal skills. Knowledge of modern cloud-native application design principles, DevSecOps, Infrastructure as Code (IaC), CI\CD Pipelines, Knowledge of enterprise organizations across multiple industries and inner IT functions (e.g. Enterprise Architecture, Operations)

AHEAD is searching for a Virtualization Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight.Key ResponsibilitiesDaily administration and support of core infrastructure systemsAdministrating and troubleshooting the issues Managing and monitoring the environment.Work with vendors to resolve virtualization and compute issuesPerform root cause analysis for issues / provide workarounds to ensure business continuityEnsure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practicesSkills Required:A college degree or equivalent in Information Systems or related field. Experience with VCF, SDDC Manager, ARIA suite and Vrops.VMware Certified Professional certification required but VMware Certified Advanced Professional certification is preferredExperience with Cisco UCS and Dell hardware systems is required, familiarity with Dell PowerStore would be considered a plusOperating System skills with Windows and Linux preferredUnderstanding PowerShell and PowerCLI as well as the ability to create and utilize scripts preferredExperience with performance monitoring tools LogicMonitor, SolarWinds, Elastic, etc.Managed Services or Consulting experience is a plusITILv4 certification encouraged

As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools. ResponsibilitiesParticipate on project teams to deploy solutions on the ServiceNow platformLead a team of technical delivery resourcesLead development and testing activities on ServiceNowLead in the architecture and design of complex solutionsLead the creation of written deliverablesLead client demos and working sessionsLead integration design sessions and deploymentParticipate as technical expert in client workshopsInfluence direct team members and external customers regarding policies, best practices and proceduresMentor junior staff and support project leadershipObtain and maintain certifications with associated qualificationsQualificationsCertification(s) in ServiceNow ITAM,CAD, Service Mapping, and/or Event Management.Subject matter expert on the ServiceNow platformExpert level development skills on the ServiceNow platformMastery in at least one ServiceNow suiteStrong skills integrating ServiceNow with third party toolsUtilize HAM Pro, SAM Pro and other ITAM modules effectively to optimize IT Infrastructure. Strong presentation skillsStrong project and situational awarenessStrong communication skillsStrong attention to detailSelf-starterExpectationsRecognized subject matter expert in professional disciplineDepth of knowledge and experience enables contribution in a more complex/critical environmentProvide measurable input into new products, processes, standards, and / or plansCoordinate cross-practice and contribute to cross-practice deliverables to defined standardsDemonstrate deep expertise across at least one technologyAble to architect and lead deployment of moderately complex solutionCommunicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advisingParticipate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practiceAble to communicate beyond tactics and technology and can help customers management set strategic directionA reliable resource for marketing on thought leadership pieces for their practiceBegin speaking at industry conferencesContribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projectsWork on complex issuesContribute to development of innovative and high impact solutions for complex client programsProvide measurable input into new products, processes, standards, and / or plansWork to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches

As a Senior Technical Consultant VMware Cloud Foundation (VCF), you will leverage your expertise in VMware Cloud Foundation to design, deploy, and optimize enterprise-scale hybrid cloud and data center solutions. You will work closely with clients to implement VCF-based architectures that enhance automation, security, and scalability. You will serve as a subject matter expert, guiding project teams, mentoring junior staff, and ensuring high-quality solution delivery. This role requires a deep technical understanding of VMwares SDDC stack, integration with third-party solutions, and best practices for deployment and operations. A minimum of 10% travel is expected.Role & responsibilities Lead the architecture, design, and deployment of VMware Cloud Foundation (VCF) solutions.Oversee deployment and configuration of SDDC Manager, vSphere, vCenter, vSAN, NSX, and Aria Suite (LCM, Operations, Network, Logs) within VCF environments.Work with customers to define business and technical requirements for VCF-based private and hybrid cloud solutions.Design and implement multi-site architectures, workload mobility, and disaster recovery strategies.Lead technical discussions, workshops, and knowledge transfer sessions for clients and internal teams.Integrate VCF with third-party platforms such as storage, networking, and security solutions.Develop and deliver technical documentation, design documents, and best practices for VCF deployments.Mentor junior technical consultants and provide guidance on troubleshooting and optimization.Participate in pre-sales engagements, helping scope and position VCF solutions for clients.Ensure adherence to industry standards, security policies, and compliance requirements.Skills Required Required Certification: VMware Cloud Foundation 5.2 Architect Certification (Exam 2V0-13.24)Or most recent equivalent: VMware Certified Specialist - Cloud Foundation 2024 [v2] (5V0-31.22)Extensive architecture, design, and deployment expertise with VMware Cloud Foundation (VCF), including vSphere, NSX, vSAN, and Aria Suite.Strong experience with VCF lifecycle management, automation, and workload migration.Hands-on experience deploying, upgrading, and managing VCF on VMware Cloud on AWS, Dell VxRail, or other HCI solutions.Strong understanding of software-defined networking (SDN), security policies and enterprise storage.Experience integrating VCF with third-party tools such as backup, monitoring, and automation solutions.Excellent troubleshooting, analytical, and problem-solving skills.Strong written and verbal client-facing communication and presentation abilities.Industry certifications such as VCAP, VCDX, or equivalent VMware certifications are highly desirable.Willingness to travel at least 10% as needed.Desired Skills Recognized subject matter expert in VMware Cloud Foundation (VCF).Contribute to the development of best practices, automation scripts, and deployment methodologies.Act as a trusted advisor to customers, helping define long-term cloud strategies.Engage in presales activities, including scope definition, solution positioning, and proposal development.Identify and drive new business opportunities related to VMware Cloud solutions.Participate in industry conferences, contributing thought leadership in VCF and hybrid cloud.Provide guidance on strategic IT transformation initiatives, aligning VCF implementations with business goals.Lead complex workshops and client engagements, articulating the value of VCF and associated technologies.Interested candidates can DM their resumes at manpreet.kaur@ahead.com

We are seeking an experienced AWS Migration Engineer to lead the migration of on-premises infrastructure and applications to AWS Cloud. The ideal candidate will have hands-on expertise in AWS services, tools, and frameworks, as well as the ability to modernize applications and design target state architectures. This role requires deep technical knowledge, problem-solving skills, and proficiency in automation and scripting.Roles and ResponsibilitiesDiscovery and Assessment: Perform detailed analysis and assessment of existing infrastructure and applications using AWS tools such as AWS Migration Evaluator, AWS Application Discovery Service, AWS Migration Hub, AWS Application Migration Service, and AWS Database Migration Service (DMS). Provide insights and migration strategies based on the findings.AWS Services Implementation: Design and implement cloud solutions using AWS services, including EC2, VPC, RDS, EBS/EFS, S3, Lambda, CloudWatch, and Transit Gateway. Ensure optimal configuration for performance, reliability, and cost-effectiveness.Networking Setup: Configure secure and reliable network connectivity between AWS and on-premises environments using AWS Direct Connect and Site-to-Site VPN. Troubleshoot networking issues and ensure seamless integration.Automation and Infrastructure-as-Code: Leverage tools like Terraform and Ansible to automate deployments and configurations. Utilize scripting languages such as Bash, PowerShell, and Python to streamline migration workflows and optimize processes.Application Modernisation: Transform legacy applications from monolithic architecture to microservices-based architecture using cloud-native technologies and approaches. Enhance scalability and maintainability.Cloud Architecture Design: Develop and implement the target state architecture for applications and infrastructure on AWS. Ensure that solutions are scalable, secure, and aligned with best practices for cloud environments.QualificationsProven experience in migrating on-premises infrastructure and applications to AWS Cloud.Strong expertise with AWS tools and services for migration and cloud architecture.Hands-on experience with Terraform, Ansible, Bash/PowerShell scripting, and Python.Knowledge of networking concepts, including AWS Direct Connect and Site-to-Site VPN.Ability to modernize applications and transitioning from monolithic to microservices architectureProficiency in designing scalable and secure target state architectures on AWS.Strong analytical and problem-solving skills.Ability to drive customer engagementBE/BTech in Computer Science or any equivalent degree.AWS Certifications (e.g., AWS Solutions Architect Associate, AWS SysOps Administrator, AWS DevOps Engineer Professional).Experience working with 3Tier Applications, Serverless Applications and Containers.Experience with DevOps practices and CI/CD pipelines.Experience working in Agile environments.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Data Engineer (Internally known as a Technical Consultant)AHEAD is looking for a Technical Consultant Data Engineer to work closely with our dynamic project teams (both on-site and remotely). This Data Engineer will be responsible for hands-on engineering of Data platforms that support our clients advanced analytics, data science, and other data engineering initiatives. This consultant will build, and support modern data environments that reside in the public cloud or multi-cloud enterprise architectures.The Data Engineer will have responsibility for working on a variety of data projects. This includes orchestrating pipelines using modern Data Engineering tools/architectures as well as design and integration of existing transactional processing systems. As a Data Engineer, you will implement data pipelines to enable analytics and machine learning on rich datasets.Responsibilities:A Data Engineer should be able to build, operationalize and monitor data processing systemsCreate robust and automated pipelines to ingest and process structured and unstructured data from various source systems into analytical platforms using batch and streaming mechanisms leveraging cloud native toolsetImplement custom applications using tools such as Kinesis, Lambda and other cloud native tools as required to address streaming use casesEngineers and supports data structures including but not limited to SQL and NoSQL databasesEngineers and maintain ELT processes for loading data lake (Snowflake, Cloud Storage, Hadoop)Leverages the right tools for the right job to deliver testable, maintainable, and modern data solutionsRespond to customer/team inquiries and assist in troubleshooting and resolving challengesWorks with other scrum team members to estimate and deliver work inside of a sprintResearch data questions, identifies root causes, and interacts closely with business users and technical resourcesQualifications:3+ years of professional technical experience3+ years of hands-on Data Warehousing.3+ years of experience building highly scalable data solutions using Hadoop, Spark, Databricks, Snowflake2+ years of programming languages such as Python3+ years of experience working in cloud environments (Azure)2 years of experience in RedshiftStrong client-facing communication and facilitation skillsKey Skills:Python, Azure Cloud, Redshift, NoSQL, Git, ETL/ELT, Spark, Hadoop, Data Warehouse, Data Lake, Data Engineering, Snowflake, SQL/RDBMS, OLAP

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Senior Project Manager is responsible for the management of assigned technical projects. The duties include facilitating coaching and mentoring the junior project management staff. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.Key ResponsibilitiesPlan and coordinate all aspects of technical projects from initiation through delivery.Ensure service delivery success and customer satisfaction through effective project management.Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed.Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables.Identify needed resources for projects while defining and assigning major project roles.Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.Assign and monitor the work of the project team, providing technical and analytical support and direction.Interface with clients on technical matters as needed.Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope, and quality) are achieved.Assist with problem resolution or risk mitigation as needed.Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project.Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met.Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement.Directly oversee employees assigned to the project. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions.Utilize Ahead systems (PSA, etc.) to maintain updated project information.Assist in presales efforts including OA, SOWs, and customer presentations.Develop customer relationships and aid in identifying additional sales opportunities.Skills RequiredBachelors degree or equivalent would be required Professional certifications like PMP (Project Management Professional) or PgMP (Program Management Professional) preferred.Minimum of 10 years of experience in project management, with a focus on leading and delivering complex projects or programs.Must have experience with data center/workload migrations, data center consolidation, and/or data center build outs.Strong technical knowledge in Dell, VMware, Rubrik, NetApp, etc.Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects.Must have a strategic mindset and be able to align projects or programs with organizational goals.Excellent analytical, problem-solving, team, conflict management, and time management skills.Strong communication & leadership skills.Possess advanced skills in the use of project management software.Demonstrate ability to manage project budgets and timelines.Must be adept with the use of negotiation techniques to reach an agreement when there are widely differing viewpoints.Effectively facilitate interaction with executive-level clients. Should be able to identify, assess, and mitigate risks effectively.Why AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

The AHEAD Modern Datacenter Specialist Solutions Engineer (SSE) will be focused on Datacenter technologies, including storage (block & file), compute, virtualization, and data protection. The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area. Responsibilities: Active participation in the AHEAD Modern Datacenter SSE team, advisory and delivery teams. Working with the AHEAD partner management team and directly with selected strategic vendors to maintain technical and sales relationships. Be a thought leader within the Solutions Engineering organization, responsible for designing, architecting, and at times consulting for AHEAD clients. Build skills, relationships, and industry credibility across many segments to drive product, services, and consulting sales. Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements. Develop relationships with other Modern Datacenter SSE team members, leaders, and partners in support of sales objectives. Strategize and execute technical sales calls. Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately. Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding. Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management. Participate in the mentorship of entry-level team members. Possess strong, detailed product/technology/industry knowledge. Knowledge of job-associated software and applications.Qualifications: Expertise in Storage (Block & File), Compute, and Virtualization/VMware Cloud Foundation (VCF). Data Protection experience with Dell, Rubrik, Commvault, etc. Familiarity with Cisco UCS, Dell MX, PowerScale, PowerFlex and hyperconverged compute platforms (VxRail, Nutanix, Azure Stack HCI, OpenShift-V). Understanding of Datacenter automation tools like Ansible. Basic knowledge of cloud platforms like AWS and Azure. VMware and Virtualization technology expertise. Vendor experience with Dell, NetApp, Vast Data, Cisco, etc. Professional communication, presentation, analytical, and problem-solving skills Experience working as a technical lead in a pre-sales or sales campaign. Ability to work under critical conditions and influence others to achieve results. Strong interpersonal skills with excellent presentation skills. Must be independent, self-motivated, a self-starter, and possess a good working attitude. Able to work well within a team and partner environment. Customer-focused and results-driven. Other Skills:Innovation Mindset: Ability to identify and leverage emerging Datacenter technologies to drive innovative solutions that meet evolving client needs.Automation Expertise: Advanced understanding of automation frameworks and scripting to optimize Datacenter operations and reduce manual effort.Problem Solving: Strong analytical skills with a focus on troubleshooting complex Datacenter environments, including storage, compute, and networking issues.Consultative Approach: Ability to engage with clients as a trusted advisor, guiding them through the decision-making process with clear, strategic recommendations.Collaboration Skills: Proven track record of working effectively across teams, including sales, engineering, and vendor partners, to deliver cohesive solutions.Continuous Learning: Commitment to staying updated on the latest industry trends, certifications, and best practices related to Datacenter technologies.Security Awareness: Knowledge of Datacenter security best practices, ensuring that proposed solutions adhere to compliance and regulatory standards.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Data Engineer (Internally known as a Sr. Associate Technical Consultant)AHEAD is looking for a Technical Consultant Data Engineer to work closely with our dynamic project teams (both on-site and remotely). This Data Engineer will be responsible for hands-on engineering of Data platforms that support our clients advanced analytics, data science, and other data engineering initiatives. This consultant will build, and support modern data environments that reside in the public cloud or multi-cloud enterprise architectures.The Data Engineer will have responsibility for working on a variety of data projects. This includes orchestrating pipelines using modern Data Engineering tools/architectures as well as design and integration of existing transactional processing systems. As a Data Engineer, you will implement data pipelines to enable analytics and machine learning on rich datasets.Responsibilities:A Data Engineer should be able to build, operationalize and monitor data processing systemsCreate robust and automated pipelines to ingest and process structured and unstructured data from various source systems into analytical platforms using batch and streaming mechanisms leveraging cloud native toolsetImplement custom applications using tools such as Kinesis, Lambda and other cloud native tools as required to address streaming use casesEngineers and supports data structures including but not limited to SQL and NoSQL databasesEngineers and maintain ELT processes for loading data lake (Snowflake, Cloud Storage, Hadoop)Leverages the right tools for the right job to deliver testable, maintainable, and modern data solutionsRespond to customer/team inquiries and assist in troubleshooting and resolving challengesWorks with other scrum team members to estimate and deliver work inside of a sprintResearch data questions, identifies root causes, and interacts closely with business users and technical resourcesQualifications:3+ years of professional technical experience3+ years of hands-on Data Warehousing.3+ years of experience building highly scalable data solutions using Hadoop, Spark, Databricks, Snowflake2+ years of programming languages such as Python3+ years of experience working in cloud environments (Azure)2 years of experience in RedshiftStrong client-facing communication and facilitation skillsKey Skills:Python, Azure Cloud, Redshift, NoSQL, Git, ETL/ELT, Spark, Hadoop, Data Warehouse, Data Lake, Data Engineering, Snowflake, SQL/RDBMS, OLAP

As a Senior Technical Consultant, you will utilize your extensive knowledge and experience to design, develop and deploy solutions for an array of technologies. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality.. A Senior Technical Consultant a highly experienced field professional, who combines a breadth of knowledge across open-source and cloud technologies with a proven track record of delivery. They are expected to lead engagements and exhibit a high degree of commercial awareness along with mature communication skills. TheSenior Technical Consultant is a highly experienced in designing, developing and deploying integration solutions with external third party tools. You will work with customer service owners, process owners and various service delivery groups and participate in customer engagements, demonstrations and meetings in a professional and courteous mannerRoles and ResponsibilitiesParticipate on project teams to deploy solutions across open-source and cloud technologies. Ability to architect open-source and cloud related technology solutions involving such challenges as storage, messaging, streaming, analysis, scalability, development operations and security Participate in pre-sales cycle as technical expert including assisting Sales, System Engineers and Professional Services teams to drive open-source and cloud technologies adoption andmaturation Provide thought leadership to Ahead and our customers Lead customer requirements and design to achieve customers business goals Communicate with customers, which may include top management, on matters that require explanation, interpretation, and / or advising Lead a team of technical delivery resources Lead development and testing activities Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Achieve high team standards. Contributes to the refinement of methodology and best practices to establish quality and effectiveness Understands performance, scaling and functional characteristics of software technologies Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications QualificationsCustomer facing role for min. of 5+ years5+ years designing, securing and deploying large-scale applications and solutions Experience with one of the major cloud vendor environments (development, access, migration) 5+ years' experience in DotNet core and ReactEffectively communicate with, and present to all levels of the organization Subject matter expert in at least one open-source and cloud technology. Architect level development skills in Dotnet. Architect level development skills in at least one messaging protocol (ex. Kafka, RabbitMQ, JMS, etc.) Strong skills integrating third party tools and solutions Strong project and situational awareness Strong attention to detail Self-starter ExpectationsRecognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Author and coordinate technical documentation and knowledge based articles Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Ability to understand open-source and cloud use-cases, and recommend standard design patterns commonly used in such solutions (best practices) Demonstrate deep expertise across at least one open-source and/or cloud technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Ability to understand and translate customer requirements into technical requirements Establishes strong, long term professional relationships with team members across Sales, Pre-Sales and Post-Sales Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Initiate and participate in authoring PCR requests when additional work is being requested Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Culture.

Roles and ResponsibilitiesServe as a subject matter expert (SME) for Azure cloud services, providing technical guidance and support to internal teams and clients.Design, implement, and optimize Azure cloud solutions to meet the business needs of our clients.Collaborate with cross-functional teams to plan and implement infrastructure changes, upgrades, and migrations.Assist in the design and implementation of security measures and compliance controls for Azure cloud environments and network infrastructure.Document infrastructure configurations, network topologies, and support procedures for reference and knowledge sharing.Stay updated on emerging technologies and best practices in cloud computing, networking, and cybersecurity.Conduct performance tuning and optimization for Azure cloud services and network infrastructure.Provide recommendations for infrastructure improvements based on industry best practices and client requirements.Develop and maintain network documentation, including diagrams, configurations, and procedures.Assist in the development and implementation of disaster recovery and business continuity plans for Azure cloud and network environments.Design and deploy Azure Virtual Networks (VNets) with subnets and VNet peering for seamless connectivity across resources.Configure hybrid connectivity solutions such as VPN Gateways, ExpressRoute, and private endpoints.Implement Azure Load Balancers, Application Gateways, and Traffic Manager for scalable and highly available architectures.Secure network communication using NSGs (Network Security Groups), WAF, and Azure Firewall.Automate network deployments with reusable scripts using Terraform, Bicep, and other IaC tools.Troubleshoot networking issues using diagnostic tools and logs from Azure Network Watcher, Azure Monitor, and Log Analytics.Qualifications4+ years' experience in troubleshooting4+ years' experience in Azure cloud.Excellent documentation and communication skills.Ability to work collaboratively in a cross-functional team environment.Certifications such as Azure Solutions Architect, Azure Networking Engineer, or equivalent are preferred.

Job Summary:Facilitate placement of customer orders with our vendors. Duties/ResponsibilitiesPlace all orders in Procurement Queue Report by end of day every dayFollow up on order confirmationsRespond to email queries in a timely mannerPlace orders with correct vendor teamsConfirm vendor/customer billing schedulesOrder on correct vendor accountsConfirm correct purchase path was used or verify exceptionsVerify order ahead of customer authorization exceptionsCreate contracts in salesforce for renewals and software orders Work the order management team on escalation issues for order completion/shippingOther job duties as assignedEducation and ExperienceMinimum Required HS diplomaPreferred AA or higherKnowledge, Skills, AbilitiesMicrosoft office Salesforce and/or Netsuite preferred

The Senior Project Manager is responsible for management of assigned technical projects. In this role you will drive strategy, planning, design, execution, and testing for AHEADs End Customer projects and focus on elevating and differentiating AHEADs Customer experience. You will always be advocating for the Customer, examining every interaction and touch-point so you can improve execution and provide a sustainable and standardized experience. The Senior Project Manager executes day-to-day management of assigned project segments and manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort. The Senior Project Managers duties include facilitating coaching and mentoring to the junior project management staff. Roles & Responsibilities:Plan and coordinate all aspects of technical projects from initiation through delivery.Ensure service delivery success and customer satisfaction through effective project management.Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed.Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables.Identify needed resources for projects while defining and assigning major project roles.Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.Assign and monitor work of project team, providing technical and analytical support and direction.Interface with clients on technical matters as needed.Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved.Assist with problem resolution or risk mitigation as needed.Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project.Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met.Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement.Directly oversee employees assigned to project. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions.Utilize Ahead systems (PSA, etc.) to maintain updated project information.Assist in presales efforts including OA, SOWs, and customer presentations.Develop customer relationships and aids in identifying additional sales opportunities.Skill Requirements:The following requirements are representative, but not all-inclusive, of the skills, qualifications, and knowledge of an ideal Senior Project Manager candidate:Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects.Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK).Knowledgeable of the company's products and services.Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application.Excellent analysis, problem-solving, team, conflict management, and time management skills.Strong verbal and written communication skills.Must have experience with data center infrastructure hardware and/or software.Possess advanced skills in the use of project management software.Demonstrate ability to manage project budgets and timelines.Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints.Effectively facilitate interaction with executive level clients.Able to consistently set clear expectations, manage team performance, and build high morale among team members.Successfully maintain confidentiality and carry out assignments that are sensitive in nature.

We are seeking a highly skilled and experienced specialists with in-depth knowledge of Microsoft Intune and System Center Configuration Manager (SCCM) and other Mobile Device Management (MDM) solutions. The preferred candidate will be responsible for designing, implementing, and overseeing the management of enterprise-level solutions that leverage Intune and SCCM to ensure efficient and secure device management across the organization. Key ResponsibilitiesDesign and architect comprehensive solutions using Microsoft Intune and SCCM to meet the clients device management needs.Knowledge and understanding of other Multiple Device Management Solutions (MDM) solutions like Workspace one, Jamf and Manage EngineLead the implementation and configuration of Intune and/or SCCM, ensuring integration with existing systems and infrastructure for clients and partners in remote environments.Develop and maintain policies, procedures, and documentation for Intune and SCCM deployments.Provide technical leadership and guidance to resources both internal and external, ensuring best practices are followed in the management of devices, configurations and applications.Troubleshooting Intune and SCCM environments with an expert understanding of the technologies and how they impact environments. Stay up to date with the latest developments and trends in Intune, SCCM, and related technologies, and recommend improvements to existing solutions.Conduct training sessions and workshops for internal and external resources on Intune and SCCM functionalities and best practices.Hands-on experience with windows upgrade process having focus on 10 to 11 upgrade pathsThe ability to clearly communicate personal experience and support information with technical and non-technical persons and the charisma to engage and educate users on all levels. Skills RequiredExtensive experience implementing and troubleshooting Device management Platforms.Proven experience as an Architect or similar role with a focus on Microsoft Intune and SCCM. 10 years plus for SCCM and 5 year plus for Intune.In-depth knowledge of Intune and SCCM, including large scale deployment, configuration, imaging and management.Strong understanding of enterprise device management, security and compliance.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.Operational knowledge of Workspace one, Manage engine, Jamf, Tanium or other platforms preferred. Understanding of Microsoft Azure/Entra in the security space (Defender, Conditional Access, Identity Governance)Preferred SkillsExperience with other Microsoft technologies such as Azure Active Directory/Entra and Patch management.Familiarity with scripting languages.Application packaging MD-102 (Endpoint Administrator Associate)70-703 (Administering Microsoft System Center Configuration Manager and Cloud Services Integration)Knowledge of virtual desktop infrastructure and products like Citrix, AVD, Horizon, AWS and W365 a plus.

We are looking for talented, creative, and proactive individuals who are passionate about solving complex business problems and contributing to the next generation of modern applications. Our goal is to help our customers understand the connections between application performance, user experience, and business outcomes, thereby creating exceptional customer experiences. Join us in shaping the future of Observability Engineering within our Intelligent Operations team with innovative data and integration solutions tools.ExperienceMinimum 6+ years of hands-on experience with Application Performance Management tools such as Datadog, New Relic, AppDynamics, Dynatrace, Splunk ITSI, Honeycomb, Chronosphere, Riverbed Aternity/Alluvio, ExtraHop, & Logic Monitor.Hands-on experience with cloud-native, open-source solutions like Prometheus, Grafana, ELK stack/, OpenTelemetry (OTEL), Experience with public cloud solutions like AWS CloudWatch, Azure App Insights, etc.Strong understanding of network & system management solutions, distributed systems, networking, and database technologies.Operational background and familiarity with ITIL , ITSM, SRE, or DevOps best practices and principles. Excellent problem-solving skills, organizational, project management, and communication skills.Eagerness to collaborate, contribute to team success, and a continuous learning mindset.Experience with containerization and orchestration technologies like Docker and Kubernetes.Broad background in software engineering with, at a minimum, generalist-level expertise in programming languages such as Python, Java, Go, .NET, NodeJS, Ruby, and PHP.Familiarity with microservices architecture, service mesh technologies, and end-user technologies (iOS, Android, JavaScript, HTML5).Knowledge of configuration management tools such as Terraform and AnsibleRoles and ResponsibilitiesImplement and maintain cutting-edge Observability solutions utilizing tools like New Relic, Datadog, AppDynamics, or Dynatrace for our large-scale enterprise customers.Develop and maintain systems for effective monitoring, logging, and tracing, ensuring scalability and reliability.Collaborate with cross-functional teams, including software engineers, product managers, and data scientists, to build resilient systems.Integrate observability practices into different engineering workflows and lead the adoption, optimization, and integration of products within the customers business infrastructure.Create custom dashboards, set up alerts, and develop AIOps rules, ensuring effective tracking against goals/KPIs.Provide technical support in post-sales processes, including installation, deployment, training, technical check-ups, and escalation management.Identify performance bottlenecks and anomalous system behavior and resolve root causes of service issues.Stay updated with the latest trends in observability, logging, monitoring, and cloud technologies and introduce innovative solutions and best practices.Participate in strategic technology planning, focusing on scalability, cost-effectiveness, and risk management in observability infrastructure.Document observability systems and processes comprehensively and prepare reports for management on system performance and reliability.Utilize Infrastructure as Code (IaC) principles for efficient infrastructure provisioning and management.

The High-Performance Computing Infrastructure Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our HPC Infrastructure Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Roles & ResponsibilitiesProvide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills RequiredBachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience managing infrastructure in high-performance computing environments including configuration, troubleshooting, and best practice. 1+ years of experience with Nvidia DGX preferred. Experience with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) required. Experience configuring, maintaining and troubleshooting Kubernetes. Experience with storage technology (e.g., Ceph, Vast Data Platform) and distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS). Experience with machine learning or data science workflows in HPC/AI environments Advances experience with Linux operating systems. Experience configuring, maintaining and troubleshooting Nvidia/Mellanox (Cumulus OS) switches a plus Experience with both ethernet and InfiniBand networking a plus. 1+ years working with monitoring platforms (e.g., Prometheus, Grafana); Elastic Observability experience is a bonus 1+ years working with an enterprise ITSM system: Service Now is a bonus Previous experience with automation tools such as Ansible, Puppet, or Chef a plus. Managed Services or consulting experience is required. Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related network certifications are a bonus.

A SharePoint Architect will be responsible for designing, implementing, and managing the SharePoint Online environment to meet organizational needs. Here are some key responsibilities and requirements for this role: Role & responsibilities Analyzing business requirements: Understanding user and business needs to design effective SharePoint, Teams, Power Automate and Power Flow Designing and implementing SharePoint infrastructure: Developing architectural designs for SharePoint environments. Designing and developing solutions: Creating and implementing SharePoint-based applications using .NET framework, XML, SQL, and C#. Developing and maintaining SharePoint sites: Creating, managing sites and automation of subsites, libraries, lists, views, and workflows. Conducting research and providing guidance: Offering best practices and guidance on SharePoint usage. Collaborating with stakeholders: Working with stakeholders to understand needs and translating them into SharePoint solutions. Training and supporting end-users: Ensuring effective use of SharePoint through training and support. Developing data management policies: Creating policies and procedures for data management. Monitoring performance: Keeping track of SharePoint server and application performance. Performing system maintenance: Troubleshooting and resolving SharePoint issues. Testing and debugging: Ensuring the functionality and stability of SharePoint applications. Ensuring system security: Keeping SharePoint systems secure and maintaining data integrity. Planning and executing migrations: Managing migrations and upgrades of SharePoint environments. Backup and disaster recovery: Planning and executing backup and disaster recovery operations. Retention Policy Implementation: Retaining and disposing of data, based on regulatory requirements and internal needs. Documenting configurations: Creating documentation for SharePoint configuration, architecture, and processes. Preferred candidate profile Education: Bachelor's degree in computer science, information technology, or a related field. Experience: At least 5 years of experience with SharePoint, including development, maintenance, and deployment. Technical Skills: Proficiency in .NET framework, C#, ASP.NET, JavaScript, JavaScript Object Notation (JSON), HTML5, CSS, XML, SQL Server, and Web Services. Extensive knowledge of Windows operating systems, SQL Server, Power BI, Power Apps, Power automate, PowerShell, and Office 365. Familiarity with SharePoint tools, including ULS Logs, workflows, and SharePoint forms Certifications: Microsoft Certified IT Professional (MCITP), Microsoft Certified Technology Specialist (MCTS), or other relevant certifications. Soft Skills: Strong problem-solving abilities, attention to detail, self-motivation, and project management skills. Interested candidates can share their resumes at manpreet.kaur@ahead.com.

Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, the Technical Consultant works as part of the consulting team to lead the development, design, implementation and engagement leader of client solutions. Technical Consultants mentor and provide direction to engineers on a project by project basis and within the broader organization as it relates to internal initiatives and indirect project support.Roles and ResponsibilitiesDesigns and Implements complex, mission-critical transformational enterprise grade technical solutions for clients. Develops high quality deliverables and presentations for Client engineering teams and senior leaders. Creates and presents solution designs, options, ideas, and innovations to clients senior leadership teams. Develops and Maintains Technical Roadmaps and Innovation Plans. Develops and Implements CI\CD solutions. Establishes project estimates and plans, identifies risks and mitigations, oversees development and delivery of technical solutions. Mentor and support project teammates Qualifications3+ years of IT experience and 2+ years of Cloud, Active Directory, windows/Linux, Digital Transformation experience. Multiple certifications such as AWS Solutions Architect Pro, AWS DevOps Engineer Pro, Microsoft Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Terraform Associate, Etc. Hands-on experience designing and implementing Platform core services around Compute, Storage, Networking, Databases, Containers, Security, Identity, etc.