1198 Call Monitoring Jobs - Page 20

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Quality Specialist Unlock your potential, join our journey HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 19th July 2025 - 25th July 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our ...

Urgent Hiring for Call Auditor for Job Hai II Infoedge II Noida Location Title: Auditor Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 2 - 6 years Job Description: Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Should have a critical eye, honesty and Integrity. Hold onto values in the face of resistance. Required Skills: Excellent communication both verbal and written Documentation and calling skills Desired Skills: Call and Documents Auditing Data management and analytic

Monitoring and evaluating inbound and outbound calls and emails according to the criteria set by the supplier in accordance with Client requirement. Documenting quality issues and performance measure for management review and providing information to assist in agent feedback and formal education processes and, Sharing results with Team Leads (and Operations Leader, if appropriate) to help provide individualized feedback to agents Provide Quality evaluation report to Client & track actions taken for improvement Perform transactional audit through recorded calls, remote or SBS, internal error checking, data scrubbings, calibration and Quality certification process. Qualifications: - Graduate/P...

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE perfo...

Curriculum Development: Design and develop a comprehensive curriculum that covers all sections of the SAT, including Critical Reading, Writing and Language, and Math. Create instructional materials, lesson plans, and practice exams that align with the current SAT format and content. Classroom Instruction: Deliver engaging and interactive classroom lessons to small groups of students, focusing on effective strategies for tackling various question types and content areas. Utilize various teaching methods, such as lectures, discussions, group activities, and multimedia resources, to cater to diverse learning styles. Test-Taking Strategies: Provide expert guidance on time management, question pr...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Business Function Risk Management Group works closely with our business partners to manage the bank s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure Responsibilities Manage collection activities of assigned location through team and collection agencies. Ensure the DCA complies with Bank s Outsourcing requirement Review & investigates customer complaints on DCA Review customer s settlement proposal when raised by the DCA...

Indus Towers Limited is looking for Management Trainee to join our dynamic team and embark on a rewarding career journeyShadow and work with experienced managers and leaders to gain an understanding of the roles.Participate in projects and initiatives to demonstrate competence and add value to the organization.Provide support to managers and teams, as needed.Attend meetings, conferences, and other training events to expand knowledge and network with other professionals.Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes.Strong commitment to learning and professional development and be open to feedback and constructive criticism.Excel...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Key Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms. Issue Resolution: Identify and resolve customer issues efficiently, escalating complex problems to higher authorities when necessary. Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers. Record Keeping: Document all customer interactions, transactions, comments, and complaints in the CRM system. Feedback Collection: Gather customer feedback and relay insights to relevant departments to improve products and services. Collaboration: Work closely with other...

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Hiring for Quality analyst. International voice Quality Experience only. Looking for Immediate joiners to 30days. Role & responsibilities Monitor and evaluate international voice calls to ensure adherence to quality standards. Provide constructive feedback and coaching to agents to improve call handling and customer experience. Analyze call trends and prepare quality reports for internal and client review. Collaborate with operations and training teams to implement quality improvement initiatives. Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements. Participate in calibration sessions with clients and internal stakeholders. Preferred candidate profile Graduat...

NKP Pharma is looking for EXECUTIVE (FAT - DOCUMENTATION) to join our dynamic team and embark on a rewarding career journey Prepare and maintain accurate and detailed documents and records. Ensure compliance with documentation standards and regulations. Collaborate with cross-functional teams on documentation projects. Review and edit documents for accuracy and clarity. Organize and manage document storage and retrieval systems. Provide training and support on documentation practices.

Credit Portfolio Oversight: Assume responsibility for the continuous monitoring and management of Cleantech Division's diverse credit portfolio. Implement a systematic approach to assess the overall health and performance of individual exposures within the portfolio. Undertake in-depth and ongoing analyses of business performance, meticulously comparing actual outcomes against initial projections. Engage with business/client teams to address discrepancies, formulate corrective action plans, and enhance overall performance. Stakeholder Engagement: Establish and maintain robust channels of communication with clients and strategic partners. Serve as a bridge between the credit team and client t...

We are Hiring for International voice process !! Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:Upto 55k Shifts :Rotational Virtual interview !! Call or whatsapp manya @9901777673 / 6364808230 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimi...

Role and Key responsibilities : Process where Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc. We deal heavily with Members who have fatal diseases, chronic conditions and/or whose spouse/parent just died. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners...

Veranda Race Solutions Pvt Ltd is looking for Banking Mentor to join our dynamic team and embark on a rewarding career journey Provide guidance and support to banking trainees and staff. Share knowledge and best practices in banking operations and services. Conduct training sessions and workshops on banking topics. Monitor and evaluate the performance of trainees. Offer constructive feedback and development plans. Stay updated on banking industry trends and regulations. Foster a positive and supportive learning environment.

Customer Experience Analyst/Quality Analyst ( International Voice Process) The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedbac...

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain opera...

POSITION GOALS To provide Engineering support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM reports pertaining to assigned Facilities To achieve excellence in preventive maintenance programs at (Client) with highest standards and ensure energy conservation practices. Provide support to other facility as and when required. DUTIES & RESPONSIBILITIES Operations : Support & reporting to Facility Manager with dotted line to City Chief Engineer for engineering operations. Owner of site engineering infrastructure, electrical/ mechanical / Major civil & plumbing as assigned. Responsible for preparation of critical spares list for all installati...

CEC Officer Inbound - Retail Assets Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) ...