1741 Call Monitoring Jobs - Page 20

Designation -- Quality Executive Job Description We are seeking a detail-oriented and skilled Data Annotation Specialist to join our dynamic team in Noida. The ideal candidate will have a strong background in data annotation and labeling, with excellent communication skills and a commitment to quality assurance. In this role, you will be responsible for accurately annotating and labeling data to support our ongoing projects. Key Responsibilities : - Perform data annotation and labeling tasks for various data types, including text, images, and audio. - Ensure high-quality outputs by adhering to established guidelines and standards. - Collaborate with cross-functional teams to understand proje...

Job description :: Quality Analyst Quest to work in real professional atmosphere that enables to cope-up with emerging as well as latest technology and quality procedures with a scope for widening spectrum of knowledge in the role of Quality analyst. Responsibilities • Perform unbiased Quality audits and analyse results to determine process improvement opportunities. • Should be able to handle 1:40 ratio of callers. • Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders. • Define/recommend process improvements to meet current and future collections targets/standards. • Quality analyst will ensure...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Interview Date & Time : 25th to 26th Sep and 10:00 AM to 2:00 PM Venue: Movate Technologies Pvt Ltd (Formerly CSS Corp) Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045 Contact Person: Mr. Vignesh Sekar Contact Person: Mr. Vignesh Sekar Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Participate in call calibration sessions to align with team members' performance expectations. Collaborate with the team to resolve issues related to call quality. Desired Candidate Profile 0.3-6 years of experience in...

Roles and Responsibility Provide exceptional customer support through various communication channels. Handle customer inquiries, resolve issues, and provide solutions professionally. Collaborate with internal teams to ensure seamless operations and high-quality service. Develop and maintain strong relationships with customers to enhance satisfaction. Analyze customer feedback and suggest improvements to processes or procedures. Ensure compliance with company policies and procedures. Job Requirements Proven experience in customer support or a related field. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously....

Roles and Responsibility Provide exceptional customer service through various channels, including phone, email, and chat. Resolve customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve complex customer issues. Develop and maintain a thorough understanding of our products and services. Identify and escalate potential issues to senior management when necessary. Continuously improve customer satisfaction scores through feedback and analysis. Job Requirements Fluency in German is required, along with excellent written and verbal communication skills. Strong problem-solving skills and attention to detail are essential. Ability to work in a fast-pace...

Roles and Responsibility Provide exceptional customer support through various communication channels. Resolve customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve complex customer issues. Develop and maintain a thorough understanding of products and services. Identify and escalate potential issues to senior management. Analyze customer feedback to improve overall customer experience. Job Requirements Fluency in German is mandatory. Excellent communication and problem-solving skills are required. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and critical thinking skills are necessary. Experience in customer ...

MUSIC CENTRAL LIMITED is looking for Piano Coach to join our dynamic team and embark on a rewarding career journey Music Instruction: Provide one-on-one or group piano lessons to students, teaching them how to read sheet music, play scales, chords, and various musical pieces. Technique and Posture: Guide students in developing proper piano technique, hand posture, finger dexterity, and body alignment. Music Theory: Teach students music theory concepts, including rhythm, harmony, melody, and dynamics, to deepen their understanding of music. Repertoire Selection: Select appropriate musical pieces and exercises that match students' skill levels and interests. Ear Training: Develop students' abi...

MUSIC CENTRAL LIMITED is looking for Drums Coach to join our dynamic team and embark on a rewarding career journey Teach drumming fundamentals including rhythm patterns, stick control, rudiments, and techniques. Instruct on various drumming styles (rock, jazz, blues, pop, classical, fusion, etc.). Create customized lesson plans tailored to students goals and skill levels. Train students in sight-reading, music theory basics, and improvisation. Prepare students for live performances, studio recordings, and examinations. Encourage consistent practice habits and provide constructive feedback. Track student progress and share updates with parents (if teaching children). Disclaimer: This job desc...

MUSIC CENTRAL LIMITED is looking for Violin Coach to join our dynamic team and embark on a rewarding career journey Teach violin techniques including posture, bowing, fingering, intonation, and tone production. Design and deliver individualized lesson plans based on student goals and proficiency. Prepare students for recitals, competitions, and music examinations. Introduce music theory and sight-reading as part of violin instruction. Encourage disciplined practice habits and provide constructive feedback. Maintain progress reports and communicate regularly with students and parents. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.c...

Roles and Responsibility Provide exceptional customer support through various channels, including phone, email, and chat. Resolve complex customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve customer issues and enhance overall customer satisfaction. Develop and maintain a thorough understanding of products and services to effectively address customer inquiries. Analyze customer feedback and suggest improvements to processes and procedures. Work in a fast-paced environment, handling multiple tasks simultaneously while maintaining attention to detail. Job Requirements Strong communication and interpersonal skills are essential for building rapp...

Role & responsibilities Monitor inbound & outbound calls to evaluate agent performance on quality, compliance, and customer experience. Preferred candidate profile Based out of or willing to relocate to gurgaon Both side cabs till Gurgaon Excellent communication skills QA experience

Role & responsibilities Monitor inbound & outbound calls to evaluate agent performance on quality, compliance, and customer experience. Preferred candidate profile Based out of or willing to relocate to gurgaon Both side cabs till Gurgaon Excellent communication skills QA experience

Job Title: Quality Team Leader Life Insurance Process Location: Gurgaon (Sector 18) Company: Globiva Work Mode: Work from Office Working Days: 6 Days (Fixed Off) About the Role: We are looking for a Quality Team Leader with proven experience in managing a QA team within the Life Insurance domain. The ideal candidate should be well-versed in call audits, calibrations, QC tools, and performance monitoring to ensure compliance, accuracy, and customer satisfaction. Key Responsibilities: Lead, mentor, and manage the Quality Analysts (QAs) team. Conduct call audits to evaluate communication, compliance, and accuracy of customer interactions. Drive call calibrations with internal teams and clients ...

Candidates without sales background will not be considered. Sales Call Quality Auditor We are looking for an experienced Quality Auditor who has experience in analysing and auditing sales calls. The Quality Auditor is responsible for conducting call quality checks and providing feedback to the sales team. The successful candidate will work closely with the sales team and management to understand call parameters based on requirements and provide feedback. Quality Auditor Requirements: Minimum 1-2 years in sales/inside sales/tele-sales (mandatory) Strong understanding of sales process, objection handling, and closures Experience in call quality monitoring of sales conversations preferred This ...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be in...

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations v...

SUMMARY Retail Associate at Leading Apparel Brand Location: Gurgaon Our client, a UAE-based multinational conglomerate headquartered in Dubai, is seeking male candidates for the position of Retail Associate at their leading apparel brand in Gurgaon. Job Responsibilities Customer Service Adhere to grooming standards Welcome and greet customers Use standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right product within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Target Achiev...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

About the job A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies Process Description: Call Monitoring services for the call quality monitoring (CQM) line of business consist of auditing customer facing calls utilizing the checklists provided by th...

"Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role - Quality Analyst. Experience- 3+ Years. Location- Hyderabad. Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating eectively with mer...

Need Immediate Joiners Need Min 1+yrs exp as a Quality Analyst from International Voice Customer Support Process BPO. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Noida Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag ...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Lucknow Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18 - 30years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping b...

Job Description: EXPERIENCE: • Min. 3-years experience in quality monitoring or quality assurance (International Process). • Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software • Familiarity with the BEST QM standards of Teleperformance • Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects • Excellent knowledge of MS Excel and PowerPoint • Experience working with multiple vendors will be an added advantage • Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage