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Gratitude India Manpower Consultants Pvt. Ltd.
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Global Customer Support Specialist

Global Customer Support Specialist

Gratitude India Manpower Consultants Pvt. Ltd.

1 - 6 years

|

8 - 11 Lacs

Posted:1 hour ago| Platform:

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Skills Required

customer complaints customer service customer care customer support customer experience customer relationship quality monitoring sales quality analysis handling customer queries quality assurance email support call monitoring customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide exceptional customer support through various channels, including phone, email, and chat.
Resolve complex customer complaints and issues professionally and promptly.
Collaborate with internal teams to resolve customer issues and enhance overall customer satisfaction.
Develop and maintain a thorough understanding of products and services to effectively address customer inquiries.
Analyze customer feedback and suggest improvements to processes and procedures.
Work in a fast-paced environment, handling multiple tasks simultaneously while maintaining attention to detail.

Job Requirements

Strong communication and interpersonal skills are essential for building rapport with customers from diverse backgrounds.
Ability to work in a dynamic environment, adapting to changing situations and priorities.
Excellent problem-solving skills, with the ability to analyze complex problems and develop effective solutions.
Strong analytical and critical thinking skills are needed to identify areas for improvement and implement changes.
Experience working in an IT service and consulting environment, with knowledge of relevant technologies and systems.
Ability to work collaboratively as part of a team, focusing on delivering exceptional customer experiences.

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Gratitude India Manpower Consultants Pvt. Ltd.

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