21 Customer Experience Jobs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls Answer inbound calls from Card m...

Do you love pets or being around pets? We're hiring for Customer Experience Executives - Day Shift - Office Location - Indiranagar Education : 12th and Above Job Role : Your role would be to interact with customers over phone & email Resolve order related queries Handle complaints and escalations Interact timely with stakeholders & business Brownie points if you have pets If you have a good command over and English and have the passion to serve people around you, we'd love to speak with you! Why Join us? Largest and leading organisation Good work culture Unlimited incentives & other corporate benefits Salary upto - 5 LPA Fixed / Plus incentives To apply for the role Call Owaiz - 9611085888 /...

Job Purpose Drive customer-in discoverability outcomes for Unsecured Lending products by ensuring relevant Bajaj Finance offerings are easily found across digital channels. Obtain customer feedback, or use data analysis to slice data to understand customer satisfaction from discovery to intent. Check customer bounces to underdtand what it will take to reduce the drop offs. Improve the efficiency and quality of discovery traffic by identifying gaps, mismatches, and missed opportunities in early customer journeys. Be able to read the traffic data from origination to fulfilment and customer behaviour in between. Work closely with Business, Web and SEO teams to strengthen keyword strategy, entry...

Job Purpose This position is open with Bajaj Finance Ltd. Duties and Responsibilities Responsible for understanding product specific nuances across multiple loan products (Salaried Personal, CA, Doctor & Business Loans) Responsible for identification of business problem through regular sync up with cross functional business, operations & u/w, risk, analytics and marketing stakeholder and translate the same in BRDs/User story/ Workflows Ability to create detailed business documents like User stories, BRD, Wireframe, Product training decks Own consumers digital journey and manage backend complexity of offers, listing & subsequent integrations encompassing lead generation to End-to-end disburse...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, customer support hotline via text, over chat, o...

You will be responsible for: Driving channel expansion in the catchment territory. Monitoring the performance of retail outlets in the catchment territory. Driving acquisition and revenue targets - inbound and outbound. Operationalizing all the Jio points within a Jio Centre. Owning the performance of preferred outlets of the territory, ensuring world-class customer experience at Jio Points, maintaining hygiene and governance, and monitoring team productivity. You will be responsible for: Driving channel expansion in the catchment territory. Monitoring the performance of retail outlets in the catchment territory. Driving acquisition and revenue targets - inbound and outbound. Operationalizin...

Role Overview: You will be responsible for overseeing and managing the day-to-day operations of Rentomojo in Pune. Your role will involve ensuring smooth functioning across warehouses, logistics, and service delivery. As a leader, you will inspire a team of professionals, fostering a culture of collaboration, innovation, and continuous improvement. Your focus will be on maintaining top-notch customer experiences, managing inventory effectively, and implementing process improvements for greater efficiency and cost-effectiveness. Additionally, you will be responsible for vendor and partner management, quality control, and promoting health and safety protocols. Key Responsibilities: - Operation...

Hiring for Customer Support Executives for International Airline (Immediate Joiners) Contact Sara 6360065554 or 7090020000 WhatsApp if the line is engaged. Hiring for Customer Support Executives for International Airline (Immediate Joiners) Work Location: Bangalore / Manyatha Job Description & Requirements We are looking for enthusiastic and customer-focused individuals to join our Airline Customer Support team in Bangalore. Excellent communication skills in English Rotational Shifts 5 Days work from Office 2 wqay CAB Qualification Undergraduate/Graduate Contact HR Sara 6360065554 WhatsApp if the line is engaged. Walk-in: JobShop, 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore 5600...

As a Senior Operations Manager, you will be responsible for the overall planning, delivery, and execution of origin and destination processes in Share Service Center India based on migrated tasks. Your strong leadership skills will be crucial as you manage team supervisors, leaders, analysts, and document representatives, providing strategic directions and guidance to consistently achieve service level agreements (SLA), operational excellence, and overall business requirements. Maintaining close collaboration with key stakeholders from region and/or local country offices is essential towards process standardization, optimization, automation, and issue resolution. You will report to the Share...

As a Principal Program Manager (PPM) for the Price Charter at RBS ASIN-Productivity team, your role will involve creating governance structures that elevate price-defect management to an org-wide priority. You will be responsible for owning program architecture, execution mechanisms, stakeholder alignment, change management, and global rollout. Your main focus will be ensuring that the analytical solutions are adopted worldwide and deliver a significant impact on customer experience and business growth. Key Responsibilities: - Create governance structures to prioritize price-defect management across the organization - Own program architecture and execution mechanisms - Ensure stakeholder ali...

As an E-commerce Operations & Sales Strategy Manager, your role involves managing the complete lifecycle of e-commerce operations. This includes inventory control, product catalog management, order processing, logistics coordination, and returns handling. You will be responsible for developing and executing comprehensive e-commerce sales strategies tailored to different platforms to drive revenue and customer acquisition. Monitoring daily sales performance, traffic, and conversion data is crucial for preparing reports to evaluate and improve campaign effectiveness and ROI. Ensuring timely product listings with compelling content, accurate pricing, and high-quality images is essential to maxi...

Title and Summary Director, BizOps The Mastercard Prepaid Management Services(MPMS) BizOps team is looking for a Director who will lead a team of Site Reliability Engineers and Support Technicians. This team is responsible for day to day platform availability, Tier 2 & 3 support, defect resolutions, CI/CD pipelines, customer integrations, platform automation, monitoring/alerting maturity and ITSM maturity. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD geek who loves all things automation? - Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard...

We are looking for a skilled ITF Manager to join our team in Bengaluru. The ideal candidate will have 3 to 7 years of experience and a strong background in customer experience management, offering premier omnichannel support to top global companies. Roles and Responsibility Manage and oversee the implementation of ITF solutions for seamless customer experiences. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams. Analyze customer feedback and implement changes to improve overall customer satisfaction. Ensure compliance with industry standards and be...

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or Manager in a customer-facing environment. Strong knowledge of customer service principles and practices. Ex...

We are looking for a highly skilled and experienced Executive - Procurement to join our team. The ideal candidate will have 2-7 years of experience in procurement or a related field. Roles and Responsibility Manage and coordinate procurement activities, including purchasing and inventory management. Develop and implement procurement strategies to achieve business objectives. Conduct market research and analyze trends to identify cost-saving opportunities. Negotiate contracts with suppliers and vendors to ensure best value. Collaborate with cross-functional teams to align with business goals. Ensure compliance with company policies and procedures. Job Requirements Bachelor's degree in Busines...

Location: Pune /Hyderabad /Chennai /Bangalore About the Role: We are seeking an accomplished and visionary technology leader to join us as Vice President Delivery, driving transformative impact across the BFSI sector. This strategic leadership position calls for a dynamic professional with a strong track record in end-to-end account delivery, digital innovation, adoption to newer technologies, and client partnership within Banking , Insurance or Capital Markets. The successful candidate will lead engagements or portfolio of engagements, champion digital transformation, and foster collaborative client relationships to elevate business outcomes. Key Responsibilities: The ideal candidate must p...

Summary Marketing Communications (Marcom) is the creatively-led global team that oversees Apple's consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. nnThe India team develops and manages compelling marketing communication efforts that support Apple's rapid growth in this region. We are seeking an experienced Channel (Partner) Strategist who would play a vital role in sh...

Role: ICICI Lombard - Voice Process - Good comm. skills in Hindi and English - Graduation is mandatory - Experience: 0-2 years - Shifts: 9;30AM - 7:00 PM - 2 rotational week-off -Upto 27K Inhand +Incentives Required Candidate profile Location: Vashi, Navi Mumabi Qualification: Graduate to Any Postgraduate Apply Now, Contact more details HR Shruti - 7030022495 Perks and benefits Directly on Bank's payroll !

TaskUs is looking for Compliance Manager to join our team Roles and Responsibility Develop and implement comprehensive compliance programs to ensure adherence to regulatory requirements. Conduct risk assessments and audits to identify potential compliance issues. Collaborate with cross-functional teams to provide training and guidance on compliance matters. Manage relationships with regulatory bodies and respond to inquiries. Ensure all operations are conducted in accordance with company policies and procedures. Monitor and report on compliance metrics and performance. Job Requirements Strong knowledge of compliance regulations and laws. Excellent analytical and problem-solving skills. Abili...

? Creation of complete Seat CAE Models [System level] ? Expereince in model build for plastic parts, structural parts, seat foams etc ? Build NVH seat models using Crash and safety seat models ? Ability to do integration of Front and Rear seats and debug NVH mode l [Welds / Bolt / Adhesives etc.] ? Experience with modal and vibration analyses for Seats systems ? Ability to post process seat mo dal or frequency response analysis results using Hyperworks tools. ? Experience in CAE-TEST correlation projects ? Ability to devel op CAE modelling procedures using physical test-CAE correlations ? Ability to provide feasible design solutions to meet requirement targets ? Creating detailed reports on ...

Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities/ Key Deliverables Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of Maxlife process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by Max life ways of training & Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activi...