9245 Customer Experience Jobs

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this rol...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate ...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

A team leader job description involves providing guidance and direction to a team to achieve specific goals, communicating goals and strategies, delegating tasks and managing resources, monitoring progress, and fostering a positive team environment through communication, motivation, and problem-solving. They act as a vital link between the team and upper management, ensuring tasks are completed efficiently and effectively. Key Responsibilities Goal Setting & Strategy: Establish team goals, develop strategies to achieve them, and ensure team members understand how their work contributes to the overall organization. Task Management: Delegate tasks based on team members' strengths and expertise...

As a Regional Operations Head, you will own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region. Own customer experience by driving predictability & efficiency of the team’s project delivery capability with a razor sharp focus on quality. Roles and Responsibilities Lead, motivate, train and manage Managers, Supervisors, Installation teams on a day to day basis. Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs. Build/Design new processes and re-engineer existing ones at city/central level to ...

Purpose: The HUB Operations Lead plays a critical role to coordinate and drive the execution of key strategic and tactical programs for the HUB I&A team, in close coordination with Global Operational Excellence team and inter-pillar collaboration with Omni and CFC, and transversal collaboration with Commercial Excellence teams. He/she oversees & optimize the day-to-day operations of the HUB team to ensure efficiency, productivity & alignment with strategic & operational goals. Role Responsibilities: Operational Excellence: oversee day-to-day operations & key projects, ensuring efficient processes, resource allocation & performance optimization. Coordinate and manage initiatives launched by G...

Roles and Responsibilities Manage customer retention through effective communication, issue resolution, and process improvements. Identify and resolve issues promptly to prevent churn and improve overall customer satisfaction. Collaborate with internal teams to implement process improvements that enhance the overall customer experience. Develop strong relationships with customers by understanding their needs and providing personalized support. Analyze data to identify trends and areas for improvement in customer retention strategies.

Job Description: Location - Hyderabad / Ahmadabad Experience Range - 10 to 15 The Product Manager/Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the companys OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams. Roles and Responsibilities: Create new metrics to measure customer insights, as needed Form a holistic and global understanding of the end-to-end customer experience...

What Youll Do Be the first point of contact for riders across calls, chats, email & social media Recommend the right gear based on rider needs & convert conversations What Were Looking For Great communication skills & a customer-first attitude. Health insurance Annual bonus Provident fund Employee state insurance Accidental insurance Sales incentives Performance bonus Leave encashment

Master Data Management The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. He/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and u...

About this job The Customer Operations "Account Manager will join fellow India based and US based account managers in overseeing the success of one of eClerx largest clients, a Fortune 100 company with global presence in Cable, Media and Entertainment. This role will partner closely with cross functional teams within eClerx including operations, training, quality and business intelligence. Our goal is to provide optimal services through strong performance and innovative and insightful solutions to maximize the customer and team member experience". Job Description: Maintain existing business relationship with assigned clients by staying closely connected to operations teams, monitoring progre...

Project Management: Identifying customer impacting issues, working out and implementing solutions and process improvements to increase the customer satisfying rate. Assist in developing and implementing training programs to improve the quality and productivity of the team. Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing the resources provided by the internal systems, departments, policies and procedures. Development analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short and long term goals. Independently build relationship with cross functional team...

Job Summary: As a Voice and Accent Trainer at eClerx Service Limited, you will play a crucial role in ensuring that our contact center representatives communicate effectively and professionally with customers, while maintaining a neutral and customer-friendly accent. You will be responsible for developing and implementing training programs that focus on voice modulation, pronunciation, and accent reduction to enhance the overall customer experience. Key Responsibilities: Voice and Accent Training: Conduct thorough assessments of the accent and communication skills of contact center agents. Develop customized training plans to address areas that need improvement. Training Program Development:...

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge Work on ...

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge Work on ...

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge Work on ...

Role & responsibilities Understand client digital transformation needs and consult / provide customized solutions. • Create compelling transformation pitches to promote value based selling specific to verticals. • Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. • Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. • Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. • Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting) • Create cr...

Roles and Responsibilities: Analyze and understand client requirements and design customized solutions that meet their business needs. • Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality. • Understand client transformation needs and design customized solutions. • Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs. • Create compelling pitches to promote value based selling specific to verticals. • Respond to RFP/RFIs/RFQs, build proactive proposals with customize...

Detailed Responsibilities Prospect relentlessly to build pipeline and build strong relationships with prospects Own the experience we give every prospective customer from the first time they interact with us Be responsible for achieving sales targets by working with a talented group of interiors designers Be proactive about solving problems even if it's outside of your area and be ready to take on additional initiatives and responsibilities as they emerge World-class customer experience is what we pride ourselves on. Hence, we will expect you to share our passion and commitment for serving customers The ideal candidate for this role will come with past experience in managing relationships wi...

Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales, and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TEs products or services. They may promote and sell our company's products or services, as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Job Requirements This position is the central point of contact for various accounts across EMEA regarding all daily operationa...

About The Role Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-...

About The Role Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to...

The Role: We are seeking an Application Developer Program Mobilization Specialist with extensive experience in managing large-scale, multi-technology implementations, transformations, and migrations. This pivotal role ensures the successful setup of new programs through mobilization of the right teams, processes, tools, governance frameworks, and delivery excellence models. Key Responsibilities Mobilize large, complex programs across diverse technology platforms. Establish processes, tools, quality controls, and governance models for new engagements. Define and manage contract deliverables, including financial structures, liability clauses, dependencies, and exit criteria. Drive delivery exc...

Role Summary We are seeking seasoned Delivery with 1620 years of experience in delivery and program management. The ideal candidate will have a proven track record in managing large-scale, complex, multi-technology implementations, transformations, and migrations. This role is especially critical for turning around troubled projects, requiring the ability to assess the current state, define recovery strategies, and execute turnaround plans while minimizing impacts on cost, schedule, and scope. Key Responsibilities Lead end-to-end delivery recovery efforts, including issue identification, impact assessment, recovery solutioning, and turnaround execution. Establish robust governance frameworks...

The Role: We are seeking a highly experienced Delivery Recovery & Program Management Leader (1620 years) with deep expertise in large-scale, multi-technology transformations . This role is pivotal in turning around troubled programs and projects requiring exceptional skills in delivery governance, stakeholder management, and program recovery. The ideal candidate will have a proven track record of recovering, stabilizing, and realigning projects , while ensuring minimal impact on cost, schedule, and scope. This role spans across multiple industries and technologies, demanding both strategic leadership and hands-on program recovery execution . Key Responsibilities: Lead end-to-end delivery rec...