5226 Customer Experience Jobs

As a Strategic Marketing Manager with a Leading Advertising Agency based in Mumbai, you will play a pivotal role in blending strategy with storytelling at the intersection of digital marketing, business enablement, and research. Your responsibilities will involve supporting new business pitches, crafting GTM strategies, orchestrating inbound campaigns, and transforming delivery outcomes into compelling case studies. A significant aspect of your role will be to analyze the impact of our social care and digital marketing teams on brand interactions and utilize these insights to shape content and GTM narratives. This position is ideal for individuals who thrive in diverse roles such as pitch architect, data interpreter, marketing planner, and strategy consultant. Key Responsibilities: - Develop high-quality GTM decks, strategic recommendations, and pitch presentations in collaboration with the strategy head. - Make strategic decisions based on primary and secondary research on customer behavior, industry trends, and competitive landscapes. - Collaborate with global marketing teams, particularly in the US, to formulate growth strategies and inbound campaign tactics. - Engage with delivery, social care, and internal digital marketing departments to extract insights from ongoing client engagements. - Translate social engagement outcomes and client success stories into impactful case studies, proof-of-performance slides, and strategic narratives for future business development. - Support pre-sales activities by participating in brainstorming sessions, synthesizing data, and finalizing decks for potential international clients. - Maintain a well-organized knowledge repository containing reusable decks, frameworks, and benchmarks. Essential Competencies & Skills: - A strategic thinker with a talent for crafting compelling narratives and proficient in using PowerPoint to create presentations suitable for CXOs. - In-depth knowledge of digital marketing, encompassing social media, SEO, inbound, performance, and social engagement metrics; strong analytical skills with the ability to interpret data from tools like Sprinklr, SEMrush, and Google Analytics. - Proficient in research and writing, capable of transforming ideas into coherent stories; adept at collaborating across different time zones and countries; possesses self-motivation, curiosity, and keen attention to detail. If you are enthusiastic about this opportunity, please share your updated resume with us at aayushi@thepremierconsultants.com. This role offers a dynamic environment where you can leverage your strategic thinking, storytelling abilities, and digital marketing expertise to drive impactful marketing strategies and contribute to the growth of the organization.,

We are looking for an experienced Product Manager who can identify customer needs and business objectives for a specific project, articulate the vision of success in a logistics case study, and inspire team members to bring that vision to life. You should be passionate about creating products that resonate with customers. Join us in a dynamic, fast-paced environment where you will collaborate with cross-functional teams to conceptualize, develop, and launch products aligning with the company's vision and strategy. Responsibilities - Gain a deep understanding of customer experience in logistics, shipping, or ecommerce, identify product gaps, and generate innovative ideas to enhance market share, customer experience, and business growth. - Create support for the product vision internally and with external partners in the courier and logistics sector. - Develop pricing and positioning strategies for logistics customers and industries. - Translate product strategy into detailed requirements and prototypes. - Prioritize activities based on business and customer impact. - Collaborate closely with engineering teams to ensure efficient product delivery to market. - Lead product launches, coordinating with PR, executives, and other product management team members. - Evaluate promotional plans to align with product line strategy and effectively communicate the message. - Act as a product evangelist to raise awareness and comprehension. - Gather feedback from customers to improve company products and services. - Oversee product management and workflow. - Perform any other tasks as assigned. Requirements And Skills - Proven experience in product management within Ecommerce, Logistics, or Courier domains. - Track record of managing successful products throughout their lifecycle. - Ability to develop product and marketing strategies and present recommendations to executive management. - Technical background with knowledge or hands-on experience in software development and web technologies. - Strong problem-solving skills and a proactive attitude. - Ability to collaborate effectively with cross-functional teams in a matrix organization. - Excellent written and verbal communication skills. - MS/BS degree in Computer Science, Engineering, or related field preferred.,

You will be joining TVS Motor Company, a renowned global manufacturer of two and three-wheelers, dedicated to advancing Mobility while prioritizing sustainability. With a rich heritage of 100 years based on Trust, Value, and Customer Passion, the company is committed to delivering top-quality products through innovation and eco-friendly practices. TVS Motor Company, a flagship brand of TVS Group established in 1979 by T.V. Sundaram lyengar, has grown under the visionary leadership of Chairman Emeritus, Venu Srinivasan, becoming the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, and Sudarshan Venu, Managing Director, are leading the company towards a promising future. With a presence in over 80 countries and a customer base of over 50 million in India, TVS Motor Company focuses on social responsibility by supporting sustainable initiatives through the Srinivasan Services Trust, benefitting communities across regions. As the Lead for Dealer Operation Excellence, your role is crucial in enhancing Customer satisfaction and Retention to drive continuous business growth and profitability for both channel partners and the company. This will involve implementing Retail Process and Success SOPs to elevate customer experience, achieving high QLQD scores for Priority dealerships, and improving dealership maintenance through the MDMR concept. Developing a TEI culture at the dealership, ensuring staff competency, and driving sales team capability development are key responsibilities. Additionally, promoting the usage of digital platforms for effective processes, conducting dealership visits, and enabling the adoption of best practices and customer delight events across all priority dealerships are essential tasks. Your success will be measured by Dealers achieving customer experience scores, achieving Platinum and Gold category scores in QLQD, improving DSE productivity, capturing WOW moments and Best practice stories, and enhancing dealership competency in problem-solving methods. In terms of competencies, you are expected to have a strong understanding of dealership sales processes, QC problem-solving methods, and basic computer knowledge in MS Excel and PowerPoint. Behavioral competencies such as being a people manager, customer-centric, and having rigor in execution will be vital for excelling in this role.,

Join our Team About this opportunity: You have the chance to join Ericsson, a global leader in communications technology, as a Service Improvement Lead. In this role, you will be responsible for enhancing service delivery by overseeing service lifecycles, ensuring consistent performance optimization, and fostering continuous evolution. Your role will involve bridging the gap between internal teams and Service Delivery Units (SDUs) to provide crucial support to our Service Ownership. What you will do: You will manage and enhance the entire service lifecycle to ensure the highest standard of service delivery efficiency. Working alongside the Service Owner, you will guarantee an end-to-end customer experience, promoting constant evolution and optimization. Your responsibilities will include implementing Machine Learning (ML), Artificial Intelligence (AI), and data analytics activities to optimize resources, applications, and infrastructure. You will also be in charge of overseeing measurement and reporting aspects, including KPIs, SKPIs, and SLAs/WLAs in compliance with commercial contracts. Additionally, you will coordinate with Ericsson Service Delivery Units (SDU), the client, and relevant ASPs to implement a Service Improvement plan. Your role will involve supporting Service Operations Governance, both internal and customer-focused, while maintaining a keen eye on Service Performance. The skills you bring: - Proficiency in Ericsson Operations Engine - Mode Of Operations - Comprehensive understanding of Automation - Strong focus on Operational Excellence and Service Quality - Expertise in Operational-Level Agreements and Efficiency Improvement in Service Delivery - Experience in Program/Project Finance Management - Knowledge of Service Delivery Models and Strategy - Ability to understand Business Requirements and Performance Reporting - Familiarity with Data Analytics and Work Level Agreement (WLA) and Service Level Agreement (SLA) - Prior experience in enhancing Customer Experience and Continuous Improvement Process,

Job Description: You will be taking on a full-time on-site role as a Customer Service Representative based in Vishakhapatnam. Your primary responsibilities will include providing top-notch customer support, ensuring high levels of customer satisfaction, handling customer service interactions, and improving the overall customer experience. To excel in this role, you should possess strong Customer Service Representatives and Customer Support skills, along with a deep understanding of Customer Satisfaction and Customer Service principles. Your ability to deliver exceptional Customer Experience will be crucial in this position. Effective communication and interpersonal skills are key for success in this role, as you will be interacting with customers on a daily basis. You should also demonstrate proficiency in problem-solving and conflict resolution, coupled with a keen attention to detail and excellent organizational abilities. Being able to multitask and prioritize tasks efficiently is essential for managing the various responsibilities of this role. While previous experience in a customer service position is advantageous, it is not mandatory for this role.,

As a Brand Manager in the retail fashion industry, your primary responsibility will be to shape and enhance the brand's identity and development. This includes defining and maintaining a strong brand voice, aesthetics, and positioning. You will oversee various aspects such as logo design, packaging, and website visuals to ensure they align with the brand's vision. Additionally, developing guidelines for consistent messaging across all platforms will be crucial for brand consistency. In your role, you will be required to conduct market research and trend analysis to stay updated on market trends, competitors, and customer behavior. By identifying emerging fashion trends and integrating them into campaigns, you will help keep the brand relevant and appealing to the target audience. Planning and executing marketing campaigns, both online and offline, will be a key part of your role. Working closely with designers, influencers, and marketing teams, you will create engaging content to drive brand awareness and customer engagement. It will be essential to optimize these campaigns using analytics and customer feedback to ensure maximum impact. Managing the brand's social media presence on platforms like Instagram and Pinterest will also fall under your responsibilities. Leveraging influencer partnerships and user-generated content to boost visibility and engagement will be crucial for expanding the brand's reach. Ensuring a seamless and aligned online shopping experience with the brand ethos will be vital for enhancing customer experience. Collaborating with UX/UI teams to create intuitive and visually appealing e-commerce platforms will be necessary to provide customers with a satisfying shopping journey. Tracking key performance indicators such as customer acquisition cost (CAC), lifetime value (LTV), and return on investment (ROI) on campaigns will be part of your regular tasks. Utilizing tools like Google Analytics, Shopify, or other platforms for performance tracking will help in assessing the brand's progress and making data-driven decisions. If you have experience in the retail or e-commerce fashion industry, possess strong brand management skills, and are adept at combining strategy, creativity, and analytics, we invite you to share your updated resume along with your salary details with us via email at jobs@glansolutions.com or contact Satish at 8802749743. This is a full-time position based in Gurgaon, Haryana, with a day shift schedule. We prefer candidates who can reliably commute to Gurgaon or are willing to relocate before starting work. As part of the application process, please provide details on your current salary, expected salary, notice period, and current location. We look forward to potentially having you join our team as a valuable Brand Manager contributing to the success and growth of the fashion brand in a dynamic and competitive market.,

The job involves overseeing and managing End-to-End PPI Operations, including implementing automation and process enhancements for operational efficiency. You will be responsible for tracking key operational metrics such as transaction success rates, fraud detection, reconciliation accuracy, and settlement efficiency. Additionally, you will oversee Transaction Reconciliation & Settlement by ensuring daily reconciliation of PPI transactions, timely settlement of funds, and implementing automated reconciliation processes to minimize errors and operational risks. Your role will also involve Regulatory Compliance & Risk Management, where you will lead audits, regulatory reporting, and implement risk monitoring frameworks to detect fraud, unauthorized transactions, and compliance violations. In terms of Dispute Resolution & Customer Experience, you will be responsible for handling customer escalations, chargebacks, transaction disputes, and working with customer service teams to ensure timely resolution and service delivery improvements. You will drive Operational Efficiency & Process Optimization by ensuring smooth day-to-day PPI operations, identifying and implementing process improvements, and leveraging automation and digital solutions to streamline workflows. Moreover, you will lead Technology & Digital Transformation initiatives by driving system upgrades, fintech integrations, cybersecurity measures, and implementing digital innovations to enhance user experience and transaction efficiency. Stakeholder Management & Cross-Functional Coordination will also be a key aspect of the role, involving liaising with internal teams and acting as a bridge between business teams and regulatory authorities for operational execution. Minimum qualifications include any Graduate degree, with a strong understanding of PPI operations, regulatory compliance, risk management, and experience in managing high-volume transactions. Excellent communication skills and the ability to handle high-pressure situations are essential for this role. If you have a proven track record in managing PPI operations, regulatory audits, risk assessments, and stakeholder coordination, this role offers an opportunity to drive operational excellence and digital transformation in the PPI domain.,

In the role of an Interior Consultant, you will be responsible for owning the sales funnel and driving sales closure. Your main focus will be on achieving the sales target for projects on a monthly basis through a team of 4 to 6 designers. It will be crucial to manage the sales funnel effectively to achieve a higher conversion rate and ensure the achievement of 8 to 10 projects per month by securing new project bookings. Your responsibilities will also include overseeing Customer Experience and Relationship management. Moreover, you will be tasked with training designers to enhance their sales skills and enable them to reach their targets effectively. The ideal candidate for this position should preferably hold a Bachelor's Qualification in B-Arch or B-Tech with at least 15 years of Academics. Additionally, a minimum of 2 years of work experience in Business Development and Growth, particularly in B2C Sales, is required to excel in this role.,

You will be responsible for managing the E-commerce operations on an international platform, specifically on Etsy. The ideal candidate will have prior experience in E-commerce portals and a strong background in the gems and jewelry sector, which is given first priority by the company. As an E-commerce Manager, your main duties will include enhancing the customer experience, executing customer order fulfillment, and maintaining the technology and infrastructure of the online business. This involves analyzing data from market and consumer studies to generate commercial insights, managing relationships with partners, and ensuring seamless end-to-end integration of the E-commerce business. This is a full-time position with benefits including internet reimbursement, day shift schedule, performance bonus, and shift allowance. The preferred education qualification is a Bachelor's degree and the ideal candidate should have at least 1 year of total work experience. The work location for this role is in person.,

The Integrated Marketing Automation Strategist plays a critical role in designing data-driven, cross-channel customer experiences that align with brand objectives and customer needs. This role bridges marketing strategy, experience planning, and technical execution, translating strategic inputs into actionable, automated use cases across paid, owned, and earned channels. Working closely with brand teams, analytics, and platform experts, this strategist ensures seamless journey design, personalization, and optimization leveraging the full capabilities of Salesforce Marketing Cloud and related technologies. Location: Mexico City The Integrated Marketing Automation Strategist plays a critical role in designing data-driven, cross-channel customer experiences that align with US brand objectives and customer needs. This role bridges US marketing strategy, experience planning, and technical execution, translating strategic inputs into actionable, automated use cases across paid, owned, and earned channels. Working closely with brand teams, analytics, and platform experts, this strategist ensures seamless journey design, personalization, and optimization leveraging the full capabilities of Salesforce Marketing Cloud and related technologies. Key Responsibilities - Translate Marketing Strategy & CXP&O inputs into marketing automation use cases (e.g. Single / cross / multi-channel journeys, personalization) to align the outputs with business goals - Design cross-channel journeys using segmentation, triggers, personalization, and the Journey Builder icons - Collaborate with Analytics and Insights Lead on audience selection and behavioral triggers - Working with brands to develop business rules behind use cases and translate into technical requirements - Facilitate the handover and subsequent documentation of logic and requirements to the Platform Experts - Communicate and provide guidance on Marketing Cloud capabilities - Work with brands towards journey optimization for feasibility & best practices - Share thought leadership on journey design and optimization Essential Requirements - 5-8 years in marketing automation, experience design, or digital marketing - Proficient in journey mapping, utilization of SFMC's Journey Builder - Design and develop use cases for paid and earned channels - Familiar with Salesforce Marketing Cloud and automation tools - Strong understanding of data signals, segmentation, and personalization - Experience writing briefs and functional documentation - Knowledge of omnichannel and trigger-based engagement strategies - Experience working with foreign markets, preferred US - Advanced professional English proficiency - 2 or more certifications like Marketing Cloud Consultant, Marketing Cloud Email Specialist, Marketing Cloud Administrator, Data Cloud Consultant, Strategy Designer Certification Collaboration & Soft Skills - Strategic thinker balancing creativity with feasibility - Clear communicator and detail-oriented planner - Highly collaborative with cross-functional teams - Passionate about customer experience and marketing innovation Commitment to Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients" lives. Ready to create a brighter future together https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards,

As a Senior Executive- Relationship & Business Performance at Swiggy Instamart, you will play a crucial role in enhancing the customer experience and operational efficiency of our convenience grocery segment. Your primary responsibility will be to recommend and advise partner stores on best practices related to picking, packing, and order fulfillment to ensure a seamless and delightful customer experience. You will be instrumental in guiding partners on utilizing appropriate tools and dashboards effectively to streamline processes and prevent any inaccuracies that may impact customer satisfaction. Additionally, you will assess the quality of operations at partner stores, provide feedback on cleanliness, hygiene, and operational issues, and propose measures to enhance overall operations for better customer experience. Your role will also involve providing recommendations for continuous improvement in customer experience metrics, identifying training needs for partners, and offering guidance on managing changes in demand patterns or spikes in order volumes during peak seasons to maintain high customer satisfaction levels. To excel in this role, you should have a graduate degree and possess 3-5 years of retail management experience. You must have prior experience in leading teams of 15 or more employees in the retail or store environment. Strong problem-solving skills, a data-driven approach to decision-making, adaptability to dynamic situations, and experience in retail, FMCG, or quick commerce industry will be essential for success in this position. Join us at Swiggy Instamart as we continue to redefine the grocery shopping experience in India and work towards delivering unparalleled convenience to our customers across the country.,

The operational role at Tata Communications requires the candidate to have over 10 years of experience in Service Delivery. The responsibilities include coordinating with customers, suppliers, and stakeholders, handling MIS reports, managing site operations, and overseeing radio base station activities such as cell site deployment. The candidate should also be familiar with the Beacon process, cell site validation, and Field engineer scheduling. Proactive skills are essential for managing various situations and supervising team members while ensuring KPI management like SLAs. The role involves preparing Local work instructions, suggesting improvement ideas, providing periodic updates to customers, monitoring project progress, managing international customers, and handling conflict situations effectively. Moreover, the ideal candidate should possess innovative skills, demonstrate strong verbal and written communication skills, excel as a team player, and prioritize customer experience and satisfaction. Knowledge of tools such as Pega, ORMT, Remedy, and SID is required. Desired skill sets include hands-on experience with Auto CAD, GIS, routing, switching, and IP knowledge. Network/Voice certifications are preferred, along with expertise in networking concepts, switch configuration, ports, access ports, trunk ports, port security, and spanning tree protocols.,

Key Deliverables: Oversee large-scale blue-collar workforce operations, including recruitment, deployment, and exit processes. Manage attendance, attrition, absenteeism, and compliance with company policies. Address payroll queries, manage incentive calculations, and ensure timely payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Role Responsibilities: Lead employee engagement initiatives and promptly address grievances. Control attrition rates and implement strategies to retain employees. Ensure strategic HR practices are followed for better manpower management. Collaborate effectively with internal and external stakeholders to support HR operations.

Key Deliverables Own and grow national restaurant chain partnerships with a focus on P&L and strategic alignment. Use data-driven insights to enhance partner engagement and drive sustainable growth. Coordinate operations including onboarding, POS, menu updates, and performance tracking. Plan and execute marketing activations and joint business plans with partners. Role Responsibilities Develop and maintain long-term relationships with premium accounts to ensure mutual profitability. Identify and execute new growth opportunities through app and out-of-app interventions. Resolve partner issues through internal collaboration and stakeholder escalation. Monitor competition to maintain partner positioning within the market ecosystem.

Key Deliverables: Execute the end-to-end customer journey for core categories and flagship campaigns, ensuring smooth execution across all stages. Manage catalog creation and campaign configurations according to central guidelines. Work closely with Category Management, Design, Content, and Marketing teams to ensure timely execution and smooth go-live. Monitor campaign performance daily, using both quantitative and qualitative analysis to make improvements as needed. Role Responsibilities: Coordinate with Category Management and other teams to ensure timely and accurate inputs for the campaign execution. Ensure quality control of all visual and copy elements in the consumer journey. Drive creative improvements to the merchandising experience to enhance the customer journey. Analyze merchandising metrics and consumer feedback to implement continuous improvements.

As a part of the team at Curefoods (EatFit), you will be responsible for overseeing the operations of our food brands and cloud kitchens with a commitment to providing customers with delicious and nutritious food choices. Your role will require a background in the FMCG industry, with a focus on scaling operations, optimizing processes, and leading teams to ensure a seamless customer experience. Your key responsibilities will include: - Operational Leadership: Ensuring smooth execution and adherence to operational SLAs, implementing an efficient operational framework, and managing unit-level P&L to drive operational profitability. - Customer Experience & Product Excellence: Driving outstanding customer experiences and product quality, collaborating with R&D, finance, and branding teams for product innovations. - Team Leadership: Hiring, developing, and leading high-performing teams across operational and city levels, fostering a culture of accountability and collaboration. - Strategic & Financial Oversight: Tracking key financial and operational metrics, ensuring scalability and efficiency to support growth and market expansion. - Industry Insights: Monitoring trends in the frozen food, ice cream, and FMCG sectors to adapt strategies and stay competitive. To be successful in this role, you should have: - 12+ years of leadership experience in FMCG, particularly in frozen foods, ice cream, or similar industries. - Demonstrated ability to manage large-scale operations, deliver P&L objectives, and collaborate effectively across functions. - Experience in scaling operational frameworks and driving profitability in multi-unit operations. Join us at Curefoods (EatFit) and be a part of our mission to democratize access to good food while maintaining sustainability and customer satisfaction.,

E-commerce jobs involve managing online sales, marketing, and customer experience, encompassing roles like e-commerce managers, specialists, executives, and developers. As an E-commerce Manager, you will be responsible for overseeing the entire online store, including design, functionality, user experience, and digital marketing campaigns. Your role will focus on driving online sales and improving the customer journey. The E-commerce Executive plays a pivotal role in driving business success by overseeing and optimizing various aspects of e-commerce operations. As an E-commerce Specialist, your main focus will be on managing and optimizing online sales channels to enhance customer experiences and drive revenue growth. Meanwhile, the E-commerce Marketer will spearhead strategies that enable online transactions, organizing, developing, and executing website marketing plans. For those interested in the technical aspects of e-commerce, the E-commerce Developer role will involve focusing on website development, optimization, and performance to ensure a seamless online shopping experience. The job types available include full-time, permanent, fresher, and internship positions. Benefits for this role include health insurance and Provident Fund. The work schedule is a day shift from Monday to Friday with morning shifts. The work location is in person. ,

You will be responsible for handling both inbound and outbound queries, as well as conducting follow-ups. It is essential to communicate proactively with the internal team and provide training to cross-functional teams related to product information and processes. You will be required to document and maintain reports consistently. As part of customer inquiry management, you will respond to customer inquiries, offer information on products, services, pricing, and delivery timelines. Addressing customer complaints, issues, and escalations promptly to ensure a positive customer experience is also a crucial aspect of the role. Additionally, you will assist the sales team in accurately and efficiently processing orders, coordinating with logistics and supply chain teams to ensure timely delivery, and tracking order status while providing necessary updates to customers. In terms of sales administration, you will be responsible for maintaining and updating sales records, including customer databases, sales reports, and other relevant documentation. You will also be expected to prepare sales-related documents such as contracts, quotations, and proposals. Collaborating with the sales team to ensure smooth communication and coordination, providing necessary support and information to help sales representatives achieve their targets, and developing a comprehensive understanding of the company's products and services to address customer inquiries effectively are key components of this role. Moreover, you will assist in analyzing sales data and trends to identify potential areas for improvement and growth. This position falls under the Sales Support & Operations category within the Plastic industry, specifically in the Sales & Business Development department. The employment type for this role is Full Time, Permanent, and the required skills include sales support, customer inquiry management, management, training, customer service, sales analysis, product knowledge, communication, customer experience, documentation, sales administration, sales, and order processing.,

As an E-commerce Executive, you will be responsible for managing our Shopify store to ensure seamless operations and drive online sales growth. Your duties will include updating product listings, maintaining website content, optimizing user experience, processing orders efficiently, and executing marketing campaigns. You will collaborate with the marketing team to enhance online presence through ads, email campaigns, and social media integrations. Additionally, analyzing Shopify analytics and staying informed about industry trends will be essential for suggesting improvements to enhance store functionality and customer experience. To qualify for this role, you should hold a Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field and have at least 3 years of experience as an E-commerce Executive, with a particular focus on Shopify. Proficiency in Shopify administration, themes, and basic HTML/CSS is preferred, along with a good understanding of e-commerce best practices, digital marketing, and SEO. Strong analytical, communication, and organizational skills are key to success in this position, as well as the ability to work independently, manage multiple tasks efficiently, and meet deadlines consistently. If you have experience with Shopify Liquid, theme customization, or app development, it would be considered a bonus. Knowledge of Google Analytics, Meta Pixel, and graphic design tools such as Canva or Photoshop will also be advantageous. Familiarity with paid ads, email marketing, or CRM tools is a plus. This is a full-time position with a day shift schedule based in Hyderabad, Telangana. Reliable commuting or plans to relocate to Hyderabad are required for in-person work. If you meet the requirements and are excited about the opportunity to contribute to our E-commerce success, we encourage you to speak with the employer at +91 7780281304.,

About EdTerra Edventures EdTerra is India's largest student education travel company, pioneering the integration of curriculum-based learning with fun and immersive journeys. The company empowers students with 21st-century skills essential for their future success, including life skills, literacy skills, and learning skills crucial for today's interconnected global workspaces. Having successfully collaborated with over 130 top schools across India and impacted more than 70,000 students, EdTerra has also published over 1,300 media projects. The company's offices are situated in Mumbai and Hyderabad, with the headquarters located in New Delhi. We are looking for a dedicated and experienced Domestic Operations Manager to oversee and manage the operational aspects of our domestic educational journeys. The ideal candidate will be responsible for ensuring smooth execution, cost control, and exceptional customer experiences while maintaining rigorous safety standards. Key Responsibilities: - Oversee end-to-end operational planning and execution of domestic educational tours. - Collaborate with the Product and Sales teams to align journey designs with educational objectives. - Ensure adherence to safety standards and quality guidelines. - Control costs related to transportation, accommodation, food, and other logistics. - Optimize vendor negotiations to maintain budget efficiency. - Monitor expenses and maintain profitability for each tour. - Manage and lead the domestic operations team, including Tour Coordinators and Support Staff. - Facilitate training and development programs to enhance team performance. - Build and maintain strong relationships with vendors, partners, and other stakeholders. - Ensure exceptional customer experiences by addressing student and school requirements. - Implement safety protocols and manage emergency situations effectively. - Continuously improve operational processes for efficiency and effectiveness. - Generate detailed reports on operational performance, budgets, and customer feedback. Qualifications And Requirements: - Bachelors degree in Business Administration, Travel & Tourism Management, or a related field. - 5+ years of experience in operations management, preferably in the travel or education sector. - Strong leadership and team management skills. - Excellent organizational and problem-solving abilities. - Proficiency in budget management and cost optimization. - Outstanding communication and negotiation skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Preferred Skills: - Experience in educational travel or student tours is highly desirable. - Familiarity with safety regulations and risk management practices. - Knowledge of travel logistics, vendor management, and customer service. Why Join EdTerra - Be a part of India's leading student education travel company. - Opportunity to make a meaningful impact on student learning and growth. - Collaborative and dynamic work environment. - Competitive compensation and growth opportunities.,

As a Customer Delight Representative in Mumbai, you will be responsible for providing exceptional customer service to ensure customer satisfaction and enhance the overall customer experience. Your daily tasks will include responding to customer queries, resolving complaints, and offering detailed product information. Your role will require active listening, effective communication, and the ability to maintain a positive relationship with customers. To excel in this role, you should possess skills in Customer Satisfaction, Customer Support, and Customer Experience. Excellent communication and customer service skills are crucial, along with strong problem-solving and conflict resolution abilities. You must be able to work effectively in a team-oriented environment and have proficiency in using customer service software and CRM tools. While a high school diploma or equivalent is required, a college degree is considered a plus. Previous experience in a customer service role is preferred. If you are passionate about providing top-notch customer service and creating delightful customer experiences, we welcome you to apply for this full-time position.,

GoodScore is a leading financial literacy and credit access platform in India, aiming to provide simple, actionable, and inclusive services to over 150 million underserved Indians. Since the launch of personalized credit consulting in 2023, GoodScore has empowered over 1 million users to manage their credit health effectively, establishing itself as one of the fastest-growing credit score and management platforms in India, ranked among the top 10 finance apps in the country. Supported by top VC funds in India, GoodScore is committed to transforming how credit is managed in the country. As a Collections Specialist at GoodScore, your primary objective is to drive recoveries on overdue loans, focusing on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios. This role involves engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines. Your key responsibilities will include managing BL/PL/Auto Loan portfolios across Days Past Due (DPD) buckets, offering closure, settlement, or restructuring options in line with internal policies, ensuring compliance with RBI and internal standards in customer communication and data handling, maintaining a high level of customer experience through professional communication, and preparing and updating call records, daily reports, and portfolio performance metrics. To be successful in this role, you should have at least 12 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies. Prior experience in tele-calling or collections call centers is essential, and DRA Certification is preferred but not mandatory. You should possess a strong understanding of recovery/settlement documentation and processes, fluency in Hindi and English (additional regional languages are a plus), and excellent negotiation, persuasion, and conflict-resolution skills. Key competencies for this role include a customer-first approach with strong problem-solving skills, the ability to remain calm and effective under pressure, a consistent performance with a target-oriented mindset, and a high level of integrity, empathy, and ownership. If you are interested in joining our team and contributing to our mission, please email your resume to vaibhavsingh@rupicard.com or contact +91 92853 52531.,

You will be joining SCALE Healthcare as a Client Onboarding Specialist (RCM) in a full-time on-site role based in Mohali district. Your primary responsibility will involve managing the onboarding process for new clients, ensuring a seamless transition and integration into our services. This will entail tasks such as coordinating with clients to gather necessary information, setting up client accounts, providing training and support, monitoring the onboarding progress, and promptly addressing any issues that may arise. Your role will also involve close collaboration with internal teams to guarantee client satisfaction and deliver a positive customer experience. To excel in this role, you should possess excellent interpersonal skills and communication abilities. A strong focus on customer satisfaction and customer experience is crucial, along with outstanding customer service skills. Being detail-oriented with strong organizational skills is essential for effectively managing the onboarding process. You should be able to work independently as well as part of a team, demonstrating problem-solving and critical thinking capabilities. While experience in the healthcare industry is advantageous, it is not mandatory. A bachelor's degree in Business, Healthcare Administration, or a related field is preferred. If you believe you meet the qualifications and are excited about this opportunity, please share your resume with us at ssangar@scale-healthcare.in or reach out to us at 8699557349. We look forward to potentially welcoming you to our team at SCALE Healthcare.,

You are joining Motozite, a digital platform catering to luxury car customers for buying, selling, or trading new and pre-owned luxury cars. The curated inventory comprises certified pre-owned cars, meticulously inspected to uphold quality and safety standards. You will be part of a team that ensures a seamless experience, offering test drives and a variety of ownership solutions through trusted OEM dealer partners. Additionally, our partners provide doorstep services for a hassle-free car buying or selling experience from the convenience of your home. As a Growth Associate - Sales & Consumer Engagement, your primary responsibility will be to drive sales, interact with customers, deliver exceptional customer service, and elevate the overall customer experience. This role entails daily customer engagement, training on product features, collaborating with the sales team, and striving to surpass sales targets. To excel in this role, you should possess excellent communication and customer service skills, a strong sales track record, and a knack for enhancing customer experiences. Building and maintaining relationships with customers, working both independently and as part of a team, and having a Bachelor's degree or equivalent experience in Business, Marketing, or a related field would be beneficial. Previous experience in the luxury car industry is advantageous. In terms of remuneration, the salary for this position ranges from 30000/- to 45000/- plus incentives, which will be determined based on your fit for the role.,

Please find the below JD. Role: To drive revenue growth by offering tailor-made, high-end travel experiences to discerning travelers. This role focuses on cultivating relationships with High Net Worth Individuals (HNIs), delivering exceptional service, and curating bespoke travel itineraries that go beyond conventional offerings. Purpose : To curate, sell and manage ultra-personalized, high-end travel experiences tailored for affluent clients who seek exclusivity, comfort, and unique memories - beyond standard packages or offerings. Key Responsibilities: 1. Manage and grow a portfolio of affluent clients seeking premium and indulgent travel experiences. 2. Act as a personal travel advisor, understanding each clients preferences, travel history, and lifestyle. 3. Design, curate, and sell personalized travel itineraries including luxury hotels, private transfers, fine dining, wellness retreats, cruises, and cultural experiences. 4. Liaise with internal teams and premium suppliers (e.g., DMCs, airlines, concierge partners) to ensure flawless delivery. 5. Achieve monthly/quarterly sales targets through consultative selling and cross selling of indulgent upgrades (e.g., business class, private villas, experiences). 6. Upsell and enhance every trip with value-added services to maximize profitability. 7. Stay updated with global travel trends, new luxury destinations, exclusive partner offers, and seasonal promotions. 8. Provide insights to the product team for new indulgence packages. 9. Ensure top-tier customer experience and post-sales engagement, fostering loyalty and repeat business. 10. Handle last-minute requests, special occasions, and high-touch concierge needs with precision and discretion. 11. Represent the brand at luxury exhibitions, travel shows, and networking events. 12. Build strategic partnerships with embassies, lifestyle brands, and HNI networks Show more Show less