Global Customer Support Specialist

1 - 6 years

8 - 11 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide exceptional customer support through various channels, including phone, email, and chat.
  • Resolve customer complaints and issues professionally and promptly.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services.
  • Identify and escalate trends or systemic issues impacting customer satisfaction.
  • Continuously improve customer support processes and procedures.
Job Requirements
  • Strong communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Experience with customer relationship management software is required.
  • Strong analytical and troubleshooting skills are necessary.
  • Ability to collaborate effectively with cross-functional teams.
  • A strong commitment to delivering exceptional customer experiences is expected.

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