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Senior Customer Support Executive

Teleperformance (TP)

0.0 years

1 - 2 Lacs

Bengaluru

Work from Office

Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have excellent communication skills. Should be fluent English Fresher and Experience can apply Job Details: Work From Office. Face to face and virtual interview. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 22K CTC Take Home Salary Work Location: Hebbal, Bangalore If interested send me your resume through WhatsApp to or call to Sushanth C - 8072409038

Posted 2 weeks ago

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Urgent hiring For customer Care process Jobs In Gurgaon

Smart Vision Consultancy Services

1.0 - 4.0 years

1 - 3 Lacs

Gurugram

Work from Office

Customer service voice process Location-Gurgaon Graduate or undergrad. with or without experience 6 days a week working salary 22k-35CTC Excellent Communication skills Contact HR MONA-8168335948 Perks and benefits Rotational Shifts/ Day shifts

Posted 3 weeks ago

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Exploring Customer Calling Jobs in India

The customer calling job market in India is thriving with numerous opportunities for individuals looking to kickstart or advance their careers in customer service. With the growth of industries such as e-commerce, telecommunications, and banking, the demand for customer calling professionals has been on the rise.

Top Hiring Locations in India

Here are 5 major cities in India actively hiring for customer calling roles: 1. Mumbai 2. Delhi 3. Bangalore 4. Chennai 5. Hyderabad

Average Salary Range

The average salary range for customer calling professionals in India varies based on experience levels. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn anywhere between INR 5-8 lakhs per annum.

Career Path

In the customer calling field, a typical career path may progress as follows: - Customer Service Representative - Senior Customer Service Representative - Team Leader - Customer Service Manager

Related Skills

In addition to customer calling skills, professionals in this field are often expected to have or develop the following skills: - Excellent communication skills - Problem-solving abilities - Patience and empathy - Multitasking skills - Knowledge of CRM software

Interview Questions

What motivated you to apply for this customer calling role? (basic)
How do you handle irate customers over the phone? (medium)
Can you walk me through a time when you successfully upsold a product/service to a customer? (medium)
How do you prioritize your calls when handling multiple customers at once? (basic)
Describe a challenging situation you faced in a customer calling role and how you resolved it. (medium)
How do you ensure data privacy and security when handling customer information? (medium)
What strategies do you use to build rapport with customers over the phone? (basic)
How do you stay motivated during repetitive calling tasks? (basic)
Can you explain a time when you had to de-escalate a tense customer situation? (medium)
How do you handle constructive criticism from supervisors or customers? (basic)
Describe a time when you had to collaborate with other team members to resolve a customer issue. (medium)
How do you stay updated on product/service information to assist customers effectively? (basic)
What do you think are the key qualities of a successful customer service representative? (basic)
How do you ensure that all customer interactions are documented accurately for future reference? (medium)
Can you share an example of a time when you exceeded customer expectations? (medium)
How do you handle stress and pressure in a fast-paced customer calling environment? (medium)
What steps would you take to follow up with a customer after resolving their issue? (basic)
How do you handle situations where you do not have an immediate answer to a customer's query? (medium)
Describe a time when you had to collaborate with a different department to resolve a customer issue. (medium)
How do you prioritize tasks when dealing with a high volume of customer calls? (basic)
Can you walk me through your experience with using CRM software for customer interactions? (medium)
How do you ensure that you maintain a professional tone and demeanor on all customer calls? (basic)
What strategies do you use to handle repetitive questions from customers effectively? (medium)
How do you handle situations where a customer is dissatisfied despite your best efforts to assist them? (medium)

Closing Remarks

As you embark on your job search journey in the customer calling field, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. Prepare diligently, demonstrate your enthusiasm for assisting customers, and apply confidently to secure a rewarding career in customer service. Good luck!

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