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0.0 - 2.0 years

0 - 0 Lacs

navi mumbai, mumbai city

On-site

Position Overview Tech Mahindra is seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team in Navi Mumbai, Mumbai City . This is an exciting opportunity for individuals looking to kickstart their career in customer service within a reputable organization. As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients. Key Responsibilities As a Customer Support Representative, your primary responsibilities will include: Providing exceptional customer service by addressing inquiries and resolving issues promptly. Engaging in customer calling to understand their needs and provide appropriate solutions. Maintaining accurate records of customer interactions and transactions. Collaborating with team members to enhance customer service operations and improve overall service quality. Building and maintaining strong customer relationships to ensure repeat business and customer loyalty. Assisting in the development and implementation of customer service management strategies. Communicating effectively in Hindi, English, and Gujarati to cater to a diverse customer base. Qualifications The ideal candidate for the Customer Support Representative position will possess the following qualifications: Strong communication skills, both verbal and written, in Hindi, English, and Gujarati. Ability to handle customer inquiries with professionalism and empathy. Prior experience in customer service is preferred but not mandatory; freshers are encouraged to apply. Proficiency in customer relationship management and customer service operations. Strong problem-solving skills and the ability to work under pressure. A positive attitude and a willingness to learn and grow within the company. Availability to work in a full-time capacity during day shifts. This position offers an annual salary of 2,50,000 and provides an opportunity to work in a collaborative and supportive environment. We have 10 positions open for this role, and we are looking for candidates with 0 to 2 years of work experience. If you are passionate about customer service and are eager to contribute to a leading organization, we invite you to apply for the Customer Support Representative position at Tech Mahindra. Join us in our mission to deliver outstanding service and support to our valued customers!

Posted 23 hours ago

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0.0 - 5.0 years

3 - 7 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Rashmi- 7760984460 / 9900024811 / 9686454290

Posted 2 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Inbound customer care voice process role. Graduates or undergraduates with a minimum of 6 months exp Salary 6 LPA CTC, plus incentives. Call Tara@7019561979

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

Posted 3 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Kowsalya @ 9880947912 (Call or whatsapp ) Email id : kowsalya@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Kowsalya @ 9880947912 (Call or whatsapp ) Email id : kowsalya@thejobfactory.co.in

Posted 3 days ago

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1.0 - 3.0 years

3 - 4 Lacs

Navi Mumbai

Work from Office

About Us Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers. POSITION OVERVIEW Customer Handling for Retail & OEM Segments with High Satisfaction Level MAIN TASKS AND RESPONSIBILITIES Attending Toll Free Customer Calls & App Delegation of Customer Call for Jost & Hyva in Retail & OEM Segments Closure of Customer Call for Jost & Hyva with timely Resolution Escalating unresolved calls beyond 36 Hours Follow up for scheduled maintenance of Tippers Acting on Online Customer Feedback Enabling Timely Quotation for Spares Dispatching Warranty Spares & VOR POSITION REQUIREMENTS Educational : Any Graduate with 1-3 years of work experience with Good English and Communication Skills Proficiency : Excel & PPT Professional Experience: One or Two years experience in similar role

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Urgent Opening for Airtel Retention Process Need - Fresher or Experience with Good comms Qualification - *Min HSC * Salary - 12k - 14750k Week off - Rotational off Timing - * Day Rotational Shift* Rounds of Interview: HR / OPS Required Candidate profile HSC is mandate Job location - Ghansoli More Detail Contact HR Namrata:- 8624868754

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

JFL (Dominos) Customer Service Representative Key Details: Shift: Rotational Shifts (11 AM - 11 PM) Week Off: 1 Rotational Week Off Qualification: Min HSC Salary: 18,000 In-hand (Full Time) / 7,500 (Part Time ) SBI RENEWALS PROCESS Salary: 14,500 In-hand Role: Reminder Calls No. of Requirements: 100 Qualification: Minimum HSC Comms: Average to Good Shift: 9:30 AM - 6:30 PM Week Off: Rotational GYNOVEDA (INBOUND PROCESS) In-hand Salary: 16.5k (21k CTC) Eligibility: HSC Fresher Shifts: 9 AM - 9 PM (Any 9 hrs) Language-(Gujarti ,kannada) DMI COLLECTION Qualification- HSC Experience : Fresher Salary- 18000 in hand Required Candidate profile:- Qualification: Min HSC Freshers/Experienced both can apply. Rounds of Interviews:- HR round Operations round Contact Us: To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Nisha 9763458943 (Call and What's app)

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3.0 - 5.0 years

4 - 6 Lacs

Mumbai

Work from Office

Management of team, key accounts, customer dealing, new business lead generation, Market analysis, pricing Required Candidate profile Capital Manufacturing company, Industrial Equipment’s Machinery company Pump Manufacturing company or Same company Products

Posted 3 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

Posted 3 days ago

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0.0 - 2.0 years

2 - 3 Lacs

Ahmedabad

Work from Office

Role & responsibilities Customer Handling at Customer care knowledge of computer Speaking in multiple languages i.e. Gujarati,Hindi, English, Tamil etc Preferred candidate profile Good/Fluent communication in English Basic computer knowledge, mail drafting etc.

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in

Posted 3 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com

Posted 3 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com

Posted 3 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Tanziya Banu - 9008404707 (call or whats app) Email id : tanziyathejobfactory@gmail.com

Posted 3 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Posted 4 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Posted 4 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Posted 4 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Posted 4 days ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! Job Details - Process: International Voice Process - Work Location: Bangalore - Cab Service: Provided - CTC Details: 3 LPA to 6LPA - Shift Timings: Rotational shifts and rotational offs For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in Eligibility Criteria - Qualifications: Any graduate, postgraduate, or undergraduate Fresher or experience can apply - Experience: Minimum 12 months of experience in international voice process (customer service experience required) Roles and Responsibilities - Customer Support: Interact with customers via inbound/outbound calls to resolve issues - Issue Resolution: Provide solutions to customer queries and concerns Desired Candidate Profile - Experience in International Voice Process: Mandatory requirement or Fresher - Customer Service Background: Only candidates with customer service experience will be considered - Technical Background: Not necessary, but international voice or technical background is preferred If you're interested in this role, you can reach out to the mentioned number on WhatsApp for further clarification. For More Details Call : HR Zaid @ 9538878901 (call or whats app) Email id : zaid@thejobfactory.co.in

Posted 4 days ago

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12.0 - 16.0 years

0 Lacs

hyderabad, telangana

On-site

The Lead Qualification Executive position in Hyderabad requires a dynamic and communicative individual with 12 years of experience in calling or lead qualification. You will be responsible for handling inbound leads, qualifying them through calls and analysis, and assigning them to sales teams. It is essential to maintain lead status in the CRM system, coordinate with marketing and sales teams, and ensure timely follow-up for closure. The ideal candidate should hold a Bachelor's degree, have excellent verbal and written communication skills, and be fluent in English (Hindi proficiency is a plus). Experience in voice-based roles, telesales, or lead qualification is required. A tech-savvy individual with exposure to software/technology environments will be preferred. You should be comfortable with domestic and international calling and willing to work on alternate weekends with compensatory weekday offs. It would be beneficial to have experience using CRM tools and previous exposure to tech or SaaS environments for this role. If you meet these requirements and are proactive in lead management, we invite you to join our team as a Lead Qualification Executive in Hyderabad.,

Posted 5 days ago

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2.0 - 6.0 years

0 Lacs

delhi

On-site

As a Gold Loan from Home (GLFH) Service Representative, your main task will be to serve customers by facilitating end-to-end transactions, ensuring they receive the most optimal service. This includes sourcing new customers through below-the-line (BTL) marketing strategies and customer outreach. Your areas of responsibility will encompass various tasks aimed at ensuring customer satisfaction and completing GLFH transactions efficiently. You will be required to travel to customers" homes safely, handle gold in transit securely, and conduct GLFH transactions in strict adherence to established processes and policies. Maintaining a high level of customer satisfaction and proficiency in gold appraisal are key aspects of this role. In addition to serving existing customers, you will be responsible for generating leads for GLFH through activities such as BTL marketing initiatives and reaching out to inactive or potential customers. Your success will be measured by the conversion of these leads into active customers, highlighting the importance of your role in driving business growth. Key Result Areas (KRAs) for this position include timely appointment fulfillment, adherence to processes and policies to ensure smooth operation of GLFH services, maintaining service quality standards, and achieving targets related to lead generation and conversion rates through customer visits and calls. Overall, your role as a GLFH Service Representative is crucial in ensuring a seamless and customer-centric experience for individuals seeking gold loan services from the comfort of their homes. By effectively managing transactions, generating leads, and upholding service quality, you will contribute significantly to the success and growth of the GLFH business.,

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0.0 - 4.0 years

1 - 2 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

TATA HFL || Inbound || Customer Service || Customer Care Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 Contact Details:- HR Namrata Contact No:- 8624868754

Posted 5 days ago

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Exploring Customer Calling Jobs in India

The customer calling job market in India is thriving with numerous opportunities for individuals looking to kickstart or advance their careers in customer service. With the growth of industries such as e-commerce, telecommunications, and banking, the demand for customer calling professionals has been on the rise.

Top Hiring Locations in India

Here are 5 major cities in India actively hiring for customer calling roles: 1. Mumbai 2. Delhi 3. Bangalore 4. Chennai 5. Hyderabad

Average Salary Range

The average salary range for customer calling professionals in India varies based on experience levels. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn anywhere between INR 5-8 lakhs per annum.

Career Path

In the customer calling field, a typical career path may progress as follows: - Customer Service Representative - Senior Customer Service Representative - Team Leader - Customer Service Manager

Related Skills

In addition to customer calling skills, professionals in this field are often expected to have or develop the following skills: - Excellent communication skills - Problem-solving abilities - Patience and empathy - Multitasking skills - Knowledge of CRM software

Interview Questions

  • What motivated you to apply for this customer calling role? (basic)
  • How do you handle irate customers over the phone? (medium)
  • Can you walk me through a time when you successfully upsold a product/service to a customer? (medium)
  • How do you prioritize your calls when handling multiple customers at once? (basic)
  • Describe a challenging situation you faced in a customer calling role and how you resolved it. (medium)
  • How do you ensure data privacy and security when handling customer information? (medium)
  • What strategies do you use to build rapport with customers over the phone? (basic)
  • How do you stay motivated during repetitive calling tasks? (basic)
  • Can you explain a time when you had to de-escalate a tense customer situation? (medium)
  • How do you handle constructive criticism from supervisors or customers? (basic)
  • Describe a time when you had to collaborate with other team members to resolve a customer issue. (medium)
  • How do you stay updated on product/service information to assist customers effectively? (basic)
  • What do you think are the key qualities of a successful customer service representative? (basic)
  • How do you ensure that all customer interactions are documented accurately for future reference? (medium)
  • Can you share an example of a time when you exceeded customer expectations? (medium)
  • How do you handle stress and pressure in a fast-paced customer calling environment? (medium)
  • What steps would you take to follow up with a customer after resolving their issue? (basic)
  • How do you handle situations where you do not have an immediate answer to a customer's query? (medium)
  • Describe a time when you had to collaborate with a different department to resolve a customer issue. (medium)
  • How do you prioritize tasks when dealing with a high volume of customer calls? (basic)
  • Can you walk me through your experience with using CRM software for customer interactions? (medium)
  • How do you ensure that you maintain a professional tone and demeanor on all customer calls? (basic)
  • What strategies do you use to handle repetitive questions from customers effectively? (medium)
  • How do you handle situations where a customer is dissatisfied despite your best efforts to assist them? (medium)

Closing Remarks

As you embark on your job search journey in the customer calling field, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. Prepare diligently, demonstrate your enthusiasm for assisting customers, and apply confidently to secure a rewarding career in customer service. Good luck!

cta

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