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Gratitude India Manpower Consultants Pvt. Ltd.
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Global Customer Support Specialist

Global Customer Support Specialist

Gratitude India Manpower Consultants Pvt. Ltd.

1 - 6 years

|

8 - 11 Lacs

Posted:4 hours ago| Platform:

Apply

Skills Required

customer relationship customer complaints customer support relationship management troubleshooting customer calling customer service customer care sales technical support handling customer queries email support customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide exceptional customer support through various channels, including phone, email, and chat.
Respond to customer inquiries and resolve issues professionally and promptly.
Collaborate with internal teams to resolve complex customer complaints.
Develop and maintain a thorough understanding of products and services.
Identify and escalate trends or systemic issues impacting customer satisfaction.
Continuously improve knowledge and skills to stay current with industry developments.

Job Requirements

Strong communication and problem-solving skills are essential.
Ability to work in a fast-paced environment and adapt to changing priorities.
Experience with customer relationship management software is required.
Strong analytical and troubleshooting skills are necessary.
Excellent time management and organizational skills are needed.
Ability to work collaboratively as part of a team.

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Gratitude India Manpower Consultants Pvt. Ltd.

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