2302 Email Support Jobs

The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. Customer Service Associate Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through phones. Acknowledging and resolving customer complaints. Knowing our properties and services we provide inside and out so that you can answer questions. Processing applications, and requests. Keeping records of customer interactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Provide accurate, valid, and complete information by using the right method. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. direct requests and unresolved issues to the designated resource communicate and coordinate with internal departments Follow communication procedures, guidelines, and policies Customer Service Associate Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. knowledge of customer service principles and practice Key Skills and Competencies Personal skills & listening skills communication skills- verbal and written problem analysis and problem-solving attention to detail and accuracy customer service orientation Role & responsibilities - Rotational Shifts with 2 Rotational Week off

As an experienced Application Support Executive, you will be an integral part of our technical team, providing timely and courteous support to customers through various channels such as phone, email, live chat, or our ticketing system. Your responsibilities will include identifying and diagnosing technical issues reported by customers, analyzing symptoms, and finding appropriate solutions. You will play a key role in assisting customers with resolving technical issues related to our products or services, which may involve walking them through step-by-step solutions or remotely accessing their systems to address the problem. It will be essential for you to develop a deep understanding of our company's products or services to accurately and effectively address customer inquiries. Keeping detailed records of customer interactions, inquiries, and provided solutions is crucial for maintaining a knowledge base for future reference. In cases of complex or unresolved issues, you will be responsible for escalating them to higher-level technical support or relevant departments. Furthermore, you will provide basic training to customers on effectively using our products or services and assist them with software updates, patches, and upgrades to ensure their systems are up-to-date and secure. Upholding high-quality service standards and handling customer interactions professionally are paramount in this role. Your feedback collection from customers will be instrumental in improving our products, services, and overall support experience. Your expertise in utilizing remote support tools to troubleshoot customers" computers or devices will be highly valuable, along with your contribution to creating and maintaining a comprehensive knowledge base with solutions to common issues. Moreover, you will collaborate with other teams such as development, sales, or marketing to communicate customer feedback and identify areas for improvement. Experience in Microsoft Office applications, particularly Excel and PowerPoint, to generate reports based on client and management requirements is essential. Additionally, you will support investors/clients via email on all technical and functional issues related to the system. Understanding client requirements and aligning them with system functions, including onboarding clients and making necessary adjustments, will be part of your responsibilities. You will coordinate with the development team regarding upcoming application software releases and be available as an on-call resource to work on escalated issues, rerun problems, and provide solutions promptly. Your role will encompass a wide range of tasks aimed at ensuring customer satisfaction and the smooth operation of our technical support services.,

The ideal candidate for this position should have a minimum of 1-2 years of experience in digital marketing and advertising. As a part of the team, you will be responsible for managing various aspects of digital marketing campaigns. You should possess strong analytical and problem-solving skills to effectively optimize campaigns and drive results. In addition to your experience in digital marketing, you should have excellent written and verbal communication skills. Your role will involve chat and email support, troubleshooting, as well as ticket and transactional account management. Technical support and troubleshooting experience will be beneficial in addressing customer queries and issues effectively. Proficiency in tools like DV, CM, SA360, Campaign Manager, and Google Ads is essential for this role. You should also have a good understanding of advertising agency operations and experience in managing complete campaign life cycles. Knowledge of fundamental SQL, AI, and ML will be an added advantage. As part of the recruitment process, you may be required to take the Versant Written Test and Mettl assessments. The company is open to considering candidates from outside Hyderabad and can provide travel and stay arrangements as needed. If you are looking to join a dynamic team and contribute to the success of digital marketing campaigns, this role offers an exciting opportunity to grow and develop your skills in a fast-paced environment.,

As a Customer Support Representative at our company, you will be responsible for promptly and accurately responding to customer inquiries via phone, email, or chat. Your primary goal will be to understand customer requirements and guide them in utilizing specific features effectively. You will investigate and document product issues by simulating scenarios or replicating user actions to provide timely and helpful solutions. Maintaining internal records detailing technical problems and positive customer interactions will be a crucial aspect of your role. Tracking customer complaints, offering proactive support, and communicating feature suggestions and effective solutions to team members are essential responsibilities. Additionally, you will notify customers about newly released features and updates, ensuring their technical concerns are resolved through timely follow-ups. Collecting customer feedback and sharing relevant insights with the Product, Sales, and Marketing teams will contribute to our continuous improvement efforts. Supporting in mentoring and training new Customer Support Representatives will also be part of your duties. Basic knowledge of MySQL/SQL databases is required, and willingness to travel across PAN India locations for site visits may be necessary. Freshers with BCA or MCA qualifications, as well as candidates with up to 1 year of experience, are encouraged to apply for this full-time, permanent position. Benefits include food provision and Provident Fund, with the role offering day shifts. Applicants will be required to provide their current CTC, expected CTC, and notice period. If you are passionate about providing exceptional customer support, possess the necessary technical knowledge, and enjoy collaborating with cross-functional teams to enhance customer experience, we look forward to receiving your application.,

As a Customer Support Representative at our company, you will be responsible for handling customer inquiries and resolving issues through email and chat support. Your main duties will include providing product information, addressing order-related issues, and ensuring customer concerns are promptly resolved. Utilizing your problem-solving skills, you will be expected to tackle complex customer issues efficiently. Collaboration with internal teams will be essential in resolving customer complaints effectively. Your role will also involve aiming to achieve productivity and quality targets set by the company to ensure the highest level of customer satisfaction. Our company, FiveS Digital, initially established as a BPO company in 2009, has diversified into digital technology services over the years. With over 12 years of experience in delivering top-notch business services, we have earned a reputation as pioneers in the IT business solutions and services sector. At FiveS Digital, we are committed to enhancing the customer experience through omnichannel contact centers, data-driven intelligence, shared services, and digital transformation via process automation. We focus not only on identifying, designing, executing, and analyzing business processes but also on continuously improving them to ensure robust and streamlined back-office operations.,

Hiring non voice process with 2–5 years of experience in customer support and Live chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Aparna(9172726408)

Call Immediately for spot Offer We are hiring talented professionals to join our team in Hyderabad! Job Details: - Role: Non Voice Process - Type: International Non Voice Process - Experience: Fresher or Minimum 1 year into any Exp - Eligibility: (Experince)10+2, Any B-Tech graduate can apply - CTC:(Fresher) Upto 2.60 LPA (Exp) 3.20 LPA - Shifts: US Rotational shifts - Work Location: Hyderabad - Work Type: Work from office - Transportation: One-way transportation will be provided Key Requirements: - Excellent communication skills - Ability to work in US rotational shifts - Strong problem-solving and analytical skills How to Apply: Interested candidates can share their resume on Email id : Yasmeen@lyrostech.com Contact : (Yasmeen) 9030424551 Note: References highly appreciated. Please do share.

5 days working Voice, chat, email Premium Domestic Process Location - Jaipur Average English and Typing skills 16 to 18 K CTC Easy selections. Contact - 8619132459 ( only whatsapp) Apply and Refer for this huge hiring ramp. Great opportunity.

Assist customers with tracking their orders, making changes, and addressing delivery issues. Handle post-purchase concerns like returns, exchanges, cancellations, delays and refunds. 5 Days Working

Job description NOTE: Only male candidates with excellent communication can apply Consultant ( US Consultant/ Canadian Consultant / Australian Consultant ) Location : Hiring for Bangalore Mandatory Points : 1. Good English Communication is required. 2. Should be Flexible with Night shits. 3. Looking for 2024 and 2025 Freshers. 3. Must have Degree marksheets with PDC. Consultant: responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Timeshare property, Claims Servicing & Claims Prevention etc. Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills : Educational Qualification and Experience: Minimum of 15 years of formal education Graduate Interested Candidate can send there 'RESUME' in this below mention mail akshitha_r @trigent.com Or can also contact us on 9902316352

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In drive for Content Moderation roles || Hyderabad location on 31st July 2025 (Thursday) Walk-In Date: 31-July-2025 (Thursday) Walk-in Timings: 12 PM - 1 PM Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Graduation: Any grad except law is eligible Experience: Only Freshers are eligible (we are not considering undergraduates/result awaited/pursuing candidates) Language known: Only English Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (except law) Only Freshers are eligible Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In drive for Content Moderation roles || Hyderabad location on 30th July 2025 (Wednesday) Walk-In Date: 30-July-2025 (Wednesday) Walk-in Timings: 12 PM - 1 PM Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Graduation: Any grad except law is eligible Experience: Only Freshers are eligible (we are not considering undergraduates/result awaited/pursuing candidates) Language known: Only English Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (except law) Only Freshers are eligible Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role & responsibilities Handle US Radio Advertisement Management process through chat and email (minimal voice support). Respond to client queries. Work on Excel-based data modules and maintain accurate records. Work in rotational shifts (major night shifts) from office in a blended process setup. Preferred candidate profile Only graduates (Freshers or candidates with up to 2 years of experience). Good written and verbal communication in English. Comfortable with night shifts and rotational week offs Must be open to work from office (WFO) Chennai, Sholinganallur. Good listening, speaking, and email writing skills. Knowledge of basic computer operations and MS Excel.

Job description-Customer Support Executive Company Description Foiwe Info Global Solutions is a leading IT & ITES organization specializing in Content Moderation, Social Media Management, Machine Learning, Consulting, and IT Support and Services. Our team of professionals ensures value delivery through structured methodologies, industry best practices, and excellent leadership skills. Role Description This is a full-time on-site role for a Customer Support Executive located in Bengaluru. The Customer Support Executive will be responsible for providing online support, technical support, and ensuring customer satisfaction on a day-to-day basis. Address customer feedback & concerns with empathy & professionalism. Contribute to the development of customer support materials & resources at the firm. Qualifications- Any Graduates 0-2 Years experience Should have excellent communication skills. Organisational & time management skills Work from Office Support (full-time). Chat, email, all Reviewer tasks Handles the continuous client communication, registration, and forwarded cases. Immediate joiners preferable. Non-voice internal customer support

WHAT YOU WILL DO - Based on your German language skills you will be assigned one or more of the following responsibilities - You lead the on boarding of our new customers independently. In the introductory phase you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit - You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools) - After the go-live you oversee the customer's progress in adopting the app, you optimize the use ofour software, so that the customer generates the most value with our digital marketing platform. - You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share. - You write articles for our customer knowledge base - You lead regular customer reviews and uses the opportunity to engage customers of our new products. - You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team. - You help customers set up their Apple Developer Accounts. WHAT YOU BRING - You speak German fluently, so you can talk to our German customers on the phone and screen-shares - You are proficient in writing German to engage with our customers via chat and email. - You put the customer in the center, you are highly service oriented, and you love to make customers successful. - You are software-savvy and you use online tools effortlessly. - You are organized, structured and you are self-motivated - You are safe in English both spoken and written, in order to communicate with our international team. - Ideally you bring digital marketing experience and have a passion for it. - Ideally you worked in an agency operated in a marketing team of a company or have independent digital marketing. - Ideally you are creative and have an eye for good design and user experience. Simple photo editing and design are not a problem for you .

OVERVIEW As a Customer Support Advisor, you play a pivotal role in delivering outstanding customer service experiences. Your primary responsibility is to handle and process customer inquiries through email and live chat communication channels, ensuring the highest level of customer happiness and compliance with company policies and industry standards. Reporting to a Team Leader, youll be part of a team making our customers' experiences outstanding by handling and processing inbound customer service requests, helping to keep our processes running efficiently, and capturing all relevant information for our customer databases. Customer Service Advisors stay in the know about bet types, bet options, key events, and industry trends. KEY RESPONSIBILITIES Key responsibilities Competencies Customer focus Problem Solving & Investigative Efficiency & Speed Effective Communication Written & Verbal Technical Skills Strong numeracy skills Microsoft (Excel, Word, SharePoint) Outlook Ability to comprehend and source new information required to perform duties Knowledge & Experience Technical Ability & Computer Literacy High attention to detail in processing and interpreting information Values Collaboration (with other teams within Customer Operations and other departments) Resilience Ability to adhere to policies and compliance Attention to detail and Quality focus Productive Behavioral Competencies You succeed working in a structured environment i.e. KPI’s, Ongoing Chats, Calendar not set by you You’re passionate about working in a team that supports each other during busy periods, being the ultimate teammate You thrive working in a fast-paced Contact Centre environment and strive for continuous improvement through positive action You are customer-focused, show compassion, and put our customers’ needs first and last KPIs Adherence to all Contact Centre policies and processes Compliance with completing all Game On modules Compliance with QoS Rubrics framework Remain up to date across all CS communications in real-time Communicate and interact appropriately with all relevant stakeholders Experience Experience working within 24/7 operations. BENEFITS WE OFFER Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling. Career growth through Internal Mobility Programs . Comprehensive Health Insurance for you and dependents. Well-Being Fund and 24/7 Assistance Program for holistic wellness. Free Meals, Cab Allowance , and a Home Office Setup Allowance. Employer PF Contribution , gratuity, Personal Accident & Life Insurance. Sharesave Plan to purchase discounted company shares. Volunteering Leave and Team Events to build connections. Recognition through the Kudos Platform and Referral Rewards . WHY CHOOSE US Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India. ABOUT FLUTTER ENTERTAINMENT Flutter Entertainment is the worlds largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). In 2024, we were recognized in TIME’s 100 Most Influential Companies under the 'Pioneers' category—a testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game. Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed. FLUTTER ENTERTAINMENT INDIA Our Hyderabad office, located in one of India’s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 900+ talented colleagues working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities.

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call lokesh 9176197272 for more info Regards lokesh 9176197272

Hiring for TOP MNC Accenture For non voice back office on the Payroll of J2W Location - Chennai CTC-18500/ 14300 Only Freshers To way Cab Facility Night Shift 5.30pm-3AM Graduation mandatory BA/BCOM/BBA/BBI 2024/2025 pass outs 1 to 5 sem Hard copy marks sheets 6 Sem Online copy for 2025 passout (No Back logs )KT 90% Females & 10% Males are fine Only 2024 & 2025 Passed Outs/ Candidate should only stay in Chennai Location Interested can contact : Priya 9606973198 JD - Good Verbal/written communication. Good analytical/computer skills (Excel skills, email writing)Analyze/Review data and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the

BPO for US Voice process & Semi voice. Excellent communication required US Shift timing 2 days rotational off Graduation not mandatory Sal 15k to 4 lpa take home + Incentives Voice Process / Non voice / Call center / BPO Pls call lokesh 9176197272 Please refer your friends Thanks, Lokesh 9176197272

We have vacancy for International Chat support. Excellent communication required Chennai, Hyderabad & pune location. Work from office. 2 days rotational off. Both way cab provided. Minimum 1 yr of experience with excellent communcation is required. Excellent written and verbal communication is required. Sal max 5.5 lpa Graduation mandatory. Pls call sneha 9884344611 for more info Immediate joining is required Thanks, sneha 9884344611

We are seeking an experienced L1 Support (Technical Service Desk) professional to join KVC Consultants Ltd, a leading IT sector company. In this role, you will be the first point of contact for clients, providing technical assistance via inbound calls, emails, and chat. Your expertise in troubleshooting software and hardware issues, along with strong communication and customer handling skills, will be crucial in achieving First Contact Resolution and ensuring excellent customer service. Roles and Responsibilities: Answer phone calls, emails, and chat messages from clients regarding technical issues. Troubleshoot software and hardware problems, aiming for First Contact Resolution (FCR). Escalate complex issues to the appropriate team members seamlessly. Document all customer interactions thoroughly in the ticketing system. Stay up-to-date on the latest technical developments and product information. Provide excellent customer service, ensuring client satisfaction. Skills Requirement: Minimum 2 years of experienced Customer & Technical Support (Inbound calls / FCR - First Contact Resolution). Experience in Voice and Email Support for US clients. Strong customer service and handling skills. Excellent written and verbal communication skills (Language/Grammar Proficiency). Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite . Familiarity with the ServiceNow Ticketing tool . Knowledge of common technical troubleshooting tools and techniques. Knowledge of ITIL Framework is required. QUALIFICATION: Bachelor's degree or equivalent practical experience.

Seeking Service Desk Analyst for support, troubleshooting, and customer service. Good understanding & problem-solving skills required. Basic knowledge of Computing, Networking Required Dial HR Recruiter: Puja - 9065410298 Gulnaz - 9334062188 Required Candidate profile Graduation in any trade with basic communication skill English. Min 50 % passing in all academic. Problem-Solving and Analytical Skills Required Communication and Soft skill Required Apply now!

Job description Consultant ( US Consultant/ Canadian Consultant / Australian Consultant ) Location : Hiring for Bangalore Mandatory Points : 1. Good English Communication is required. 2. Should be Flexible with Night shits. 3. Looking for 2024 and 2025 Freshers. 3. Must have original Degree marksheets with PDC. Consultant: responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Timeshare property, Claims Servicing & Claims Prevention etc. Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills : Educational Qualification and Experience: Minimum of 15 years of formal education Graduate Interested Candidate can send there 'RESUME' in this below mention mail sanovar_f@trigent.com Or can also contact us on 7975371746

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE & NON VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123 / 9147047909 /8882138273 Job Location - Gurgaon Interview Location:- Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements .

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE & NON VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123 / 9147047909 /8882138273 Job Location - Gurgaon Interview Location:- Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements .