4620 Email Support Jobs

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0.0 - 5.0 years

2 - 3 Lacs

new delhi, gurugram, delhi / ncr

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back office Grad freshers / Ug experienced 5 days working Rotational shifts and offs Both side cabs Loc: Gurgaon

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0.0 - 1.0 years

1 - 2 Lacs

thane, panvel, navi mumbai

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Job Opening for Back Office E- Mail Process for T&M @Navi Mumbai Turbhe Location for Male Candidates. Role & responsibilities 1-An Email and Chat Support Specialist primarily assists customers by responding to their queries via email and chat platforms. 2- Their responsibilities include Solving customer issues, providing timely solutions, and maintaining a high level of customer satisfaction. 3-Ready to work in shifts. 4-Able to prepare MIS related to activities Performance. Education - Graduate Prefered Only - Male Candidates Minimum 1+ Years of Experience into Email Process or Chat Process Job Location : -BOB Card, B-Wing, Gound Floor, Akshar Business Park, Janta Market Rd, Opposite APMC F...

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1.0 - 4.0 years

1 - 4 Lacs

noida, new delhi, gurugram

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HCLTech is Hiring for Email & Chat Support! Interested candidates can walk in for an interview on: Dates: 26th September 2025 Timing: 11:00 AM - 3:00 PM Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301 Work Location: Gurugram Contact Persons: Navya Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Type of Requirement:- E-Mail Support (Excellent Written & Verbal Communication is a must) Required Qualification:- *Graduate / Post Graduate in any stream. . Job Description As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from ...

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0.0 - 3.0 years

1 - 3 Lacs

pune

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Team Member Voice and Live Chat and (AXA Health) Who is AXA Health? Were AXAs UK health and wellbeing specialists. We help people be the best version of themselves, whatever that means to them. AXA Health is a UK Health insurance company. What is health insurance? Private health insurance gives you access to eligible health treatment when you need it. From seeing a specialist for diagnosis to having a comfortable private hospital stay, were there to look after your health and wellbeing. We offer a range of levels of cover and premiums to best suit everyone's specific needs. Voice Process and Live Chat The role involves handling end-to-end inquiries related to health insurance members, includ...

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0.0 - 2.0 years

2 - 3 Lacs

gurgaon/gurugram

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Profile- inbound Process Voice ,handle customer issues over the call and mail, resolve customer quires who can apply- strong English communication skill, Fresher Experience work from office immediate joiner Required Candidate profile Immediate joiner Excellent communication Skills in English. Fresher Experience both can apply UG or Graduate, Urgent Hiring

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0.0 - 2.0 years

2 - 3 Lacs

gurgaon/gurugram

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Profile- inbound Process Voice ,handle customer issues over the call and mail, resolve customer quires who can apply- strong English communication skill, Fresher Experience work from office immediate joiner Required Candidate profile Immediate joiner Excellent communication Skills in English. Fresher Experience both can apply Graduate, Urgent Hiring

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0.0 - 2.0 years

2 - 2 Lacs

mumbai suburban, thane, navi mumbai

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Job Title: Analyst (International Chat Process) Location: Airoli, Navi Mumbai, Maharashtra | Full Time | Customer Operations Shift Timings: Rotational Night Shifts | 2-Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and service...

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0.0 - 3.0 years

2 - 6 Lacs

mumbai

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Customer Operations Shift Timings US Shift|Management Level Analyst| Travel Requirements - NA Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from custome...

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0.0 - 3.0 years

1 - 3 Lacs

mumbai

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

ulhasnagar

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Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation...

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0.0 - 3.0 years

1 - 3 Lacs

sohna

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Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation...

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0.0 - 3.0 years

1 - 3 Lacs

tiruppur

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Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation...

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0.0 - 3.0 years

1 - 3 Lacs

chandigarh

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Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation...

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0.0 - 3.0 years

1 - 3 Lacs

chand

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

noida

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

tambaram

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

2 - 3 Lacs

noida

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

2 - 3 Lacs

tambaram

Work from Office

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

2 - 3 Lacs

chand

Work from Office

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

pune

Work from Office

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

2 - 3 Lacs

mumbai

Work from Office

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

chennai

Work from Office

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

bengaluru

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

ghaziabad

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As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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0.0 - 3.0 years

1 - 3 Lacs

hyderabad

Work from Office

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concern...

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Exploring Email Support Jobs in India

Email support jobs are in high demand in India as companies focus on providing excellent customer service via email communication. This role involves responding to customer inquiries, resolving issues, and providing support through email correspondence.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Mumbai
  5. Chennai

Average Salary Range

The average salary range for email support professionals in India varies from ₹2.5 lakhs per annum for entry-level positions to ₹6 lakhs per annum for experienced professionals.

Career Path

Typically, the career path for email support professionals progresses from Email Support Executive to Senior Email Support Executive, Team Lead, and then Email Support Manager.

Related Skills

In addition to email support, professionals in this field are often expected to have strong communication skills, problem-solving abilities, time management, and customer service skills.

Interview Questions

  • What experience do you have in email support? (basic)
  • How do you handle difficult customers over email? (medium)
  • Can you explain how you prioritize your email responses? (medium)
  • Have you used any email management tools in your previous roles? (basic)
  • How do you ensure accuracy in your email responses? (medium)
  • What steps would you take to escalate an email issue to a higher authority? (advanced)
  • How do you stay organized while handling a high volume of emails? (medium)
  • Can you provide an example of a time when you successfully resolved a complex issue over email? (medium)
  • How do you ensure confidentiality when dealing with sensitive information in emails? (basic)
  • How do you adapt your communication style when dealing with different types of customers? (medium)
  • What metrics do you think are important to track in email support? (medium)
  • How do you handle multiple email threads simultaneously? (medium)
  • Can you explain the process you follow to draft a professional email response? (basic)
  • How do you handle a situation where you don't have an immediate answer to a customer's query? (medium)
  • Have you ever implemented any process improvements in your previous email support role? (advanced)
  • How do you ensure that your email responses are grammatically correct and error-free? (basic)
  • How do you keep yourself updated with the latest trends in email support? (basic)
  • Can you describe a time when you had to meet a tight deadline for responding to emails? (medium)
  • How do you handle spam or fraudulent emails in your inbox? (medium)
  • Have you ever had to deal with an angry or upset customer over email? How did you handle it? (medium)
  • How do you maintain a positive tone in your email responses, especially in challenging situations? (medium)
  • What strategies do you use to manage stress and burnout in a demanding email support role? (medium)
  • How do you ensure that your email responses are compliant with company policies and procedures? (medium)
  • Can you provide an example of a time when you went above and beyond to help a customer via email? (advanced)

Closing Remark

As you prepare for email support roles in India, remember to showcase your communication skills, problem-solving abilities, and customer service mindset during interviews. With the right preparation and confidence, you can excel in this field and make a positive impact in the customer support industry. Good luck with your job search!

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