1741 Call Monitoring Jobs - Page 18

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

Monitor the Parameters and the Development Matrix for students as required for placements in the Aviation, Hospitality, Travel & Customer Service Industry and implement it in letter and spirit. Categorisation of students as per the defined parameters Creating improvement plans for each Student Documenting each Student’s development Informing the Students development and concern areas to the Parents/Guardians periodically. Work with the respective centres to ensure the successful execution of the defined process for the development of the students as per defined parameters. Ensure that the student wise action plan is communicated to all faculty directly and/or through Centre / Territory/Regio...

Urgent Required Travel QA Bilingual ( Spanish + English) Quality Analyst , monitoring Calls, Audit, QC etc candidate should be knowledge of Spanish and English Experienced candidates from Travel Domain Location:- Delhi salary upto:-35 to 45k Night Shift Rotational Shift / Rotational Off SHARE CVs - alkasharmahr24@gmail.com OR WhatsApp me updated resume Alka Sharma 7991129288

As an Assistant Vice President, Call Monitoring Quality Professional at Morgan Stanley Home Loans, you will play a crucial role in ensuring the highest quality service is delivered to clients and partners. Your responsibilities will include conducting call reviews, analyzing call quality, and providing coaching to Mortgage Consultants and other client-facing employees. You will also be responsible for calibrating results, delivering performance feedback, and presenting aggregate results to senior leaders. Additionally, you will participate in new business initiatives, monitor defects, develop process improvements, and collaborate with training to enhance education materials. Qualifications r...

As an Off-Call Supervisor at our company, your role will be to oversee and support the IT Sales team focusing on ensuring call quality, process adherence, and performance monitoring to enhance sales outcomes in IT Services like Web Development, Mobile App Development, Digital Marketing, and SEO. **Key Responsibilities:** - Monitor live and recorded sales calls to evaluate quality, compliance, and effectiveness. - Provide constructive feedback and coaching to enhance team members" sales pitch, product knowledge, and objection-handling skills. - Assist the sales team in drafting proposals, understanding client requirements, and closing leads when necessary. - Track individual and team KPIs, pr...

Role & responsibilities Min 1.6 years exp on Assistant manager in QA, should be aware of 7 QC tools Handle a team of 15-20 QA + 2 to 3 QTL Should have done a project of Lean Six Sigma 3+ years in a quality role within a BPO or customer support environment Minimum 1 year in a team lead or assistant manager capacity (preferred in voice process) Supervise and manage the Quality Analysts team. Monitor and evaluate customer interactions (calls, chats, emails if applicable) to ensure service quality. Identify gaps in agent performance and coordinate with operations for targeted interventions. Conduct regular calibration sessions with stakeholders to align quality standards. Design and implement qu...

Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and ...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

As a Quality Assurance Analyst at TELUS Digital, reporting to the Manager, Quality Assurance, you will be responsible for managing the entire life cycle of Complaint Management (QAR) initiated by end-user clients through the Care Access Center. Your primary duties will include: - Managing QAR Complaints, conducting investigations, and engaging with internal stakeholders for issue resolution as necessary. - Prioritizing QARs and tasks effectively to ensure timely resolutions. - Demonstrating strong communication and collaboration skills while working closely with various service delivery departments within IHS. - Handling multiple competing priorities and managing multiple Quality cases simul...

Klay - Founding Years Learning Solution is looking for Early Years Assistant Facilitator to join our dynamic team and embark on a rewarding career journey The Facilitator will be responsible for guiding and managing group discussions, workshops, and meetings to ensure productive and effective outcomes This role involves planning, coordinating, and executing facilitation sessions, fostering an inclusive and collaborative environment, and supporting participants in achieving their objectives Key Responsibilities: Session Planning and Preparation:Design and develop session agendas, materials, and activities Coordinate with stakeholders to understand objectives and expectations Arrange logistics...

The Indian Hotels Company Limited is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses Assisting in the planning and execution o...

Guhring India Pvt Ltd is looking for Manager - Quality Assurance to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objective...

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International voice Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Key Responsibilities Call Monitoring: Listen to live or recorded calls to assess how agents handle customer interactions. Performance Evaluation: Score agents based on specific metrics, such as communication skills, product knowledge, adherence to scripts, and professionalism. Compliance Checks: Ensure that customer service interactions comply with legal, regulatory, and internal company policies. Feedback and Coaching: Provide constructive and actionable feedback to agents to help them improve performance and address identified weaknesses. Reporting and Analysis: Document audit findings, identify trends, and prepare detailed reports for management to highlight strengths and areas for improv...

Dishman Carbogen Amcis is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for ou...

Job Related Skills Proficient in Call center applications Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Languages Known: English, Hindi, Marathi preferably Guajarati also

Pierian Services is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our user...

Training & Development Conduct training sessions for new and existing staff on food preparation, recipe adherence, portion control, and equipment handling. Train staff on standard operating procedures (SOPs), hygiene practices, safety norms, and company guidelines. Develop easy-to-understand training materials, checklists, and manuals. Conduct Assessment & Review Quality & Compliance Ensure all food safety, hygiene, and sanitation protocols are followed as per FSSAI and company standards. Monitor daily operations and provide feedback to improve efficiency and reduce wastage. Conduct refresher training based on audits or quality check results. Performance Monitoring Evaluate staff performance...

Co-ordinate with the team for data inflow for sample selection on a weekly basis Sample the cases basis the process requirement % with the team to ensure every team employee data gets monitored and validated Validate sample cases of Customer complaints that are closed based on Call Listening Samples need to be taken from- No defect cases/ Proven complaints Validate the cases from the WCP portal based on the customer complaint raised /Issues Like- Annual Fee-related Issues, Wrong Card type issues and Wrong credit limit promise to ensure every team employee data gets monitored and validated under process monitoring Validate the calls listening activity from the Aspect portal by sampling the ca...

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimi...

Roles and Responsibilities * Conduct call audits to ensure compliance with quality standards and identify areas for improvement. * Monitor calls to provide feedback to agents on their performance and suggest improvements. * Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues. * Collaborate with the team to improve outbound sales processes, metrics, and Voice Process. Desired Candidate Profile * 4-9 years of experience in a BPO or call center environment. * Strong knowledge of Quality Analysis tools such as Call Audit, Call Monitoring, Call Calibration, Feedback. * Experience with Quality Monitoring software like QC Tools.

Team Leader Customer Service Location: Gurgaon (Work from Office) Function: Customer Service / Alarm Center Experience Required: 4 6 Years About Global Assure Global Assure is a comprehensive Value-Added Services (VAS) partner to leading NBFCs, OEMs, and corporates. With strong expertise in Automobile Roadside Assistance (RSA) and expanding solutions across Extended Warranty, Health Assistance, Travel Assistance, and Wallet Protection, we empower our partners to deliver differentiated customer experiences that inspire trust and long-term loyalty. Role Overview The Team Leader Customer Service will be responsible for leading a team of customer service executives in delivering timely, empathet...

Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCA Exp - Min 2 yrs Loc - Hyderabad Immediate joiners Only WFO | Both ways Cabs | night shifts teena.ghrs@gmail.com | 9116324602

Designation - Quality Executive Location - Chinchpokli Role : 1. Evaluating customer interactions 2. identifying areas for improvement 3. providing effective coaching to enhance the overall customer experience 4. Auditing Calls 5. Conducting call reviews 6. Providing necessary Feedback for improving call Quality 7. Conducting Interviews & Screening Process Experience required: Minimum 1 year of experience as QA in customer service of Stock broking industry Minimum 3 years of experience in customer service of Stock broking industry Additional Skill: Analytical skill, Worked on CQA tool, good communication skill. Interested candidates can shared cvs on ruchi.kedia@sbicapsec.com

Roles and Responsibilities Conduct quality analysis of banking processes to identify areas for improvement. Develop and implement process improvements to enhance efficiency and reduce errors. Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction. Monitor key performance indicators (KPIs) to measure process effectiveness and make data-driven decisions. Identify training needs of team members and develop training programs to address them. Please share your cv at surbhi.malhotra@nlbtech.com