Zenplus

Key Responsibilities: Answering and managing phone calls: Handling a high volume of calls to customers, both inbound and outbound. Gathering customer feedback: Actively soliciting customer opinions and experiences to improve service quality. Addressing customer inquiries: Providing accurate and helpful information to customer questions. Resolving customer issues: Troubleshooting problems and finding solutions to customer complaints or concerns. Maintaining customer records: Keeping accurate records of interactions and issues in a CRM system. Following up with customers: Ensuring that issues are resolved and customers are satisfied. Escalating complex issues: Referring more challenging problems to the appropriate department or manager. Improving customer satisfaction: Aiming to exceed customer expectations and build positive relationships. Required Skills and Qualifications: Excellent communication skills: Ability to speak clearly and effectively with customers, both verbally and in writing. Strong listening skills: Ability to actively listen to customer concerns and understand their needs. Problem-solving skills: Ability to identify and resolve customer issues effectively. Customer service experience: Previous experience in a customer-facing role is often preferred. Patience and empathy: Ability to remain calm and understanding when dealing with difficult customers. Computer skills: Proficiency in using CRM systems and other relevant software. Well versed in using MS Excel. Ability to work under pressure: Ability to handle a high volume of calls and meet deadlines.

We're Hiring: HR Manager / Senior Manager for Patna, Bihar Zenplus Private Limited is on the lookout for a dynamic HR Manager / Senior Manager to join our growing team in Patna, Bihar. In this role, you’ll be responsible for leading our HR function end-to-end, from Talent Acquisition to Payroll, Compliance, and Strategic HR Initiatives. You’ll play a key role in shaping the people and processes that drive our success. Key Responsibilities: Develop and implement HR strategies and policies Oversee payroll and compensation management Lead performance management processes Manage HR budgeting and cost optimization Drive recruitment and onboarding Design and manage rewards & recognition programs Organize employee engagement activities Maintain HR data and records accurately Ensure compliance with statutory and labor laws Handle industrial relations and grievance redressal Manage employee exits and full-and-final settlements What We’re Looking For: Experience: 7-10 years in HR management Qualification: Graduate / MBA in HR or Industrial Relations Strong background in recruitment, payroll, compliance, and employee relations Excellent leadership and interpersonal skills Proficiency in MS Office and HRMS/payroll tools Willingness to travel within the region High level of discretion and decision-making capability How to Apply: Send your updated resume to: roussel.swaries@zenplus.in Or WhatsApp us at: 7738007108

Role & responsibilities Leadership and Management: Supervising and leading a team Motivating and inspiring agents Setting and managing performance expectations Handling escalations and resolving complex customer issues Providing coaching and mentoring Ensuring compliance with company policies and procedures Monitoring and Analysis: Monitoring call center processes Tracking and analyzing performance data Monitoring queue and inbound/outbound calls Identifying development opportunities Communication and Support: Communicating effectively with team members and callers Providing support to agents during peak times and high call volumes Collaborating with other departments Preferred candidate profile BPO industry Good communication skills Team Handling Rotational Shift(Morning/Afternoon/Night)

Key Responsibilities: Data Analysis and Reporting: Gather data from required place, analyze it, and present it in a clear format for management. This may involve preparing reports (daily, weekly, monthly, etc.) using tools like MS Excel . System Management: Maintain and update existing MIS systems, ensuring their functionality and efficiency. This includes troubleshooting, providing support, and implementing necessary improvements. Process Improvement: Analyze business information to identify areas for process improvement and increase business efficiency. Collaboration: Work with management, internal stakeholders, and clients to understand business information needs.

Key Responsibilities: IT Infrastructure Management: Ensuring network security, monitoring performance, and troubleshooting connectivity issues. User Support: Resolving technical problems, setting up user accounts and permissions, and responding to employee IT queries. Application Management: Managing the lifecycle of software applications, including installation, upgrades, and maintenance. IT Asset Management: Procurement, deployment, and maintenance of hardware and software assets. Reporting and Documentation: Maintaining accurate records of IT assets and performance, and providing reports to management. Training and Support: Providing technical training to employees and assisting with the implementation of new technologies. Collaboration: Working with other IT teams to ensure system efficiency and troubleshoot issues. Project Support: Assisting with IT projects, such as new software deployments or hardware upgrades. Qualifications: Technical Knowledge: Strong understanding of IT infrastructure, networking, hardware, and software applications. Problem-Solving Skills: Ability to diagnose and resolve technical issues effectively. Communication Skills: Ability to communicate technical information clearly and concisely. Organizational Skills: Ability to manage multiple tasks and projects simultaneously. Customer Service Skills: Ability to provide friendly and helpful support to users. Experience: 3-5 years of experience in an IT support or infrastructure role. Experience in a call center environment will be desirable.

Role & responsibilities Recruitment & Selection- Source BO & Field Staff candidates via multiple channels, screen applications, conduct interviews, coordinate background checks, and manage end-to-end recruitment activities with the aligned team. Maintaining the records of all new recruitments. Onboarding & Orientation - Coordinate completion of pre-joining formalities, notify reporting managers, and conduct inductions on company policies and KRAs. Employee Confirmation - Manage the confirmation process post-probation and coordinate with departments to gather necessary data. Payroll & Attendance Management- Track and verify attendance with Cluster Leaders, monitor absenteeism and leave, generate payroll reports, and coordinate with Regional and Corporate HR for payroll finalization. Employee Engagement & Welfare- Organize employee engagement activities as planned and gather employee feedback along with grievance reports. Separation & Exit Management- Manage resignation processing with relevant departments, conduct exit interviews, coordinate disciplinary actions if required, oversee final settlements, and maintain employee records. HR Data & Administration- Maintain and update employee records and databases, manage data changes with necessary approvals. Statutory Compliance- Maintain labor law and statutory records, regularly update and report compliance status and implement corrective actions as needed. Team Management- Delegate tasks effectively and monitor team performance. Ensure timely completion of HR activities with quality and accuracy. Skills & Competencies Eye to detail. Excellent verbal and written communication skills Strong leadership and team management skills Good knowledge of HR policies, labor laws, and compliance Proficient in MS Office Willing to travel as required

Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station

Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

Role & responsibilities : Coordinate hiring for clinical and non-clinical roles (Doctors, Nurses, Technicians, Admin, etc.) Source candidates through job portals, referrals, and campus drives Schedule interviews, collect documents, and issue offer letters Ensure seamless onboarding and induction. Maintain employee records in HRMS Process confirmations, transfers, and exits. Maintain a positive work culture in coordination with department heads. Skills Required Strong communication and interpersonal skills Knowledge of HR practices specific to the healthcare sector Ability to multitask and work in a team-based environment

Job Overview: As a Quality Manager, you will be responsible for overseeing the quality assurance and quality control processes within our organization. Your role is to ensure that products and services meet the required quality standards, comply with regulations, and satisfy customer expectations. You will lead a team of quality professionals, develop and implement quality management systems, and drive continuous improvement initiatives across the organization. Key Responsibilities: 1.Quality Management Systems: Develop, implement, and maintain quality management systems and processes. Ensure compliance with industry standards, regulations, and company policies. Oversee the preparation and maintenance of quality documentation and records. 2. Team Leadership: Lead, mentor, and manage the quality assurance team. Conduct performance evaluations and provide training to team members. Foster a culture of quality and continuous improvement within the team. 3. Quality Assurance: Develop and execute quality assurance plans, including inspection protocols. Monitor and evaluate the effectiveness of quality control processes. Address and resolve quality-related issues and non-conformances. 4.Continuous Improvement: Identify opportunities for process improvements and implement best practices. Utilize data analysis to drive decision-making and improve quality metrics. Lead root cause analysis and corrective action initiatives for quality issues. 5.Customer Focus: Act as a liaison between customers and the company to address quality concerns. Review customer feedback and implement improvements to enhance satisfaction. Ensure that customer requirements and expectations are met or exceeded. 6.Compliance and Audits: Conduct internal audits to ensure adherence to quality standards and procedures. Prepare for and participate in external audits and inspections. Ensure compliance with regulatory requirements and industry standards. Qualifications: Bachelors degree with 2 years of experience in quality management or a similar role. Professional certification (e.g., Six Sigma Black Belt, CQE) is a plus. Strong knowledge of quality management principles, methodologies, and tools. Proven ability to lead and manage a team effectively. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills. Should be ready to travel as per organization needs If Interested candidates can share resume on roussel.swaries@zenplus.in or WhatsApp on 7738007108

Role & responsibilities Fleet Management Government Liaison Vehicle management Attendance management Preparation of MIS Ambulance Management Preferred candidate profile Good liaising skills Good communication skills Blue collar handling Willing to relocate

Role & responsibilities : Identify and evaluate vendors and suppliers. Obtain quotes and negotiate prices, terms, and delivery timelines. Raise and manage purchase orders in the system. Track deliveries and ensure timely receipt of goods/services. Maintain updated records of purchases, vendors, and pricing. Coordinate with internal teams (accounts, stores, operations) for procurement needs. Monitor stock levels and reorder as needed. Ensure all procurement activities follow company policies. Support cost-saving initiatives and vendor development. Preferred candidate profile Graduate in any discipline (preferably B.Com/BBA); a diploma in supply chain is a plus. 2+ years of experience in procurement or supply chain. Good negotiation and communication skills.

Key Responsibilities: Coaching and Development: Conducting regular one-on-one coaching sessions with call center agents to identify areas for improvement and create personalized development plans. Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes. Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge. Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service. Process Improvement: Identifying areas for process improvement within the call center to enhance efficiency and effectiveness. Reporting: Preparing reports on team performance and customer service metrics to track progress and identify areas for further development. Handling Escalations: Assisting agents in handling escalated customer issues with professionalism and diplomacy. Skills Required: Strong Communication Skills: Excellent verbal and written communication skills are essential for effective coaching and feedback delivery. Active Listening: The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching. Problem-Solving Skills: The ability to identify and resolve issues that agents may be facing in their daily work. Leadership Skills: The ability to motivate and guide agents to achieve their full potential. Call Center Knowledge: A strong understanding of call center operations, customer service principles, and sales techniques. Proficiency in Call Center Software: Familiarity with call center software and systems is important for monitoring performance and analyzing data.

Job description Roles and Responsibilities Generate leads through cold calling, email outreach, and social media to drive sales growth. Develop and maintain strong relationships with existing clients to increase customer satisfaction and retention. Identify new business opportunities by researching potential customers' needs and tailoring solutions accordingly. Collaborate with internal teams to develop to ensure seamless service delivery and customer satisfaction. Analyze sales data to optimize lead generation strategies and improve overall sales performance. Desired Candidate Profile 3-7years of experience in inside sales or a related field. Proven track record of success in generating high-quality leads through cold calling, email outreach, or other methods. Excellent communication skills for building rapport with clients over phone calls. Proficiency in CRM software, Microsoft Office Suite, and other sales tools. Knowledge of healthcare industry regulations, ambulance services, and medical transportation is advantageous

.Operational Management: . Supervises field personnel and operations Cluster Leader. . Manages the ambulance fleet, including, maintenance, and scheduling. . Develops and implements operational policies and procedures. . Ensures compliance with relevant laws, regulations, and standards. . Oversees budgeting, reporting, planning, and auditing. . Responds to incidents in the field. . Liasoning with government authorities (Health Department) Team Leadership: .Manages and supervises the work of the team, allocating assignments, and tracking performance. .Provides training and development opportunities for staff. Ensures a safe and effective working environment. Quality and Compliance: .Ensures adherence to quality procedures, safety/security standards, and hygiene rules. . Monitors and improves the quality of patient care. .Works with senior stakeholders and the senior management to determine values, mission, and plan for short and long-term goals. Strategic Planning: . Formulates and implements operational strategies to improve efficiency and effectiveness. . Identifies areas for improvement and implements best practices. Skills and Qualifications: . Strong leadership and management skills: Ability to motivate and supervise a team. . Excellent communication and interpersonal skills: Ability to interact effectively with staff, patients, and other stakeholders. . Knowledge of ambulance operations and emergency medical services: Understanding of protocols, procedures, and regulations. .Problem-solving and decision-making skills: Ability to handle complex situations and make quick decisions. . Organizational and planning skills: Ability to manage multiple tasks and priorities effectively.

Developing and implementing maintenance schedules: Creating and maintaining preventative maintenance plans for all vehicles to minimize downtime and ensure reliability. Managing budgets and controlling costs: Tracking expenses related to parts, labour, and other maintenance-related activities. Ensuring compliance with safety regulations: Adhering to all relevant safety standards and regulations related to vehicle maintenance and operation. Managing inventory of parts and supplies: Ensuring adequate stock of necessary parts and supplies to support maintenance activities. Overseeing repairs and installations: Managing all repair and installation activities, including scheduling and cost estimation. Maintaining accurate records: Keeping detailed records of maintenance and repair work for each vehicle. Troubleshooting and resolving maintenance issues: Identifying and resolving complex mechanical and technical issues. Implementing continuous improvement initiatives: Identifying opportunities to improve maintenance processes and increase efficiency. Managing relationships with external vendors: Sourcing and managing relationships with external vendors for parts, repairs, and other services. Utilizing fleet management: M aintenance activities, manage inventory, and monitor vehicle performance. Required Skills and Qualifications: Strong technical knowledge of vehicle maintenance and repair: A deep understanding of automotive systems and repair procedures. Excellent leadership and management skills: Ability to motivate, train, and supervise a team of maintenance technicians. Strong problem-solving and analytical skills: Ability to diagnose and resolve complex mechanical and technical issues. Excellent communication and interpersonal skills: Ability to communicate effectively with technicians, vendors, and other stakeholders. Strong organizational and time management skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Familiarity with relevant safety regulations: Knowledge of safety standards and regulations related to vehicle maintenance and operation. Budget management experience: Ability to manage budgets and control costs associated with vehicle maintenance.

Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Senior Executive located in Patna. The Senior Executive will be responsible for overseeing day-to-day operations, implementing strategic plans, managing team performance, and ensuring the achievement of organizational goals. Duties also include coordinating with different departments, handling client relations, and identifying opportunities for business growth and improvement. Qualifications Strong leadership and team management skills Experience in strategic planning and execution Excellent interpersonal and communication skills Ability to work collaboratively across departments Demonstrated problem-solving and decision-making abilities Proficiency in using management software and tools Experience in the industry is a plus Bachelor&aposs degree in Business Management, Administration, or a related field; MBA preferred Show more Show less

Role & responsibilities Act as a single point of contact for field staff management . Activities & Responsibilities: Daily Checks: Contact every ambulance for availability in each shift. Contact the call center to track ambulance locations. Take corrective action as required and maintain records. Fleet Staff Management: Manage and confirm daily attendance reports to CDC. Coordinate with the Manager for reliever staff deployment. Inform field staff about overtime . Resolve field staff issues, monitor, and guide them to meet performance targets. Conduct field visits and audits to assess staff performance. Adherence to Norms & Policies: Monitor fuel expenses and ensure adherence to refueling policies. Record and investigate disparities in fuel consumption. Track ambulance-wise maintenance and inventory . Ensure availability of necessary supplies with field staff. Issue & Complaint Management: Gather complaints and feedback from CDC and clients. Discuss issues with field staff and take corrective actions. Maintain detailed complaint records for each ambulance. Medicines & Ambulance Audit: Track expired medicines and ensure proper disposal. Work with ambulance audit teams to resolve non-compliance. Preventive Maintenance & Upkeep: Coordinate with Maintenance Executives for scheduled servicing. Ensure ambulances undergo preventive upkeep as per plan. Monitor vendor performance , review invoices, and control expenses. Performance & Reporting: Meet all defined targets and performance metrics . Raise invoices for clients and follow up on payments . Do not depend on recruiters for driver hiringensure proactive staffing. Maintain daily records and share reports with the MIS Team. Preferred candidate profile Experience in Ambulance operations is preferred

Role & responsibilities Staff Management: S upervising technicians, service advisors, and other workshop personnel. Setting performance goals, conducting performance reviews, and fostering a positive and productive work environment. Service Operations: Coordinating and scheduling repair and maintenance work, ensuring timely and accurate completion of jobs. Overseeing the quality of work performed, adhering to manufacturer specifications and safety standards. Customer Service: Managing customer interactions, addressing inquiries and complaints, and ensuring high levels of customer satisfaction. Inventory Management: Monitoring stock levels of parts and supplies, ordering new items as needed, and maintaining an organized inventory system. Financial Management: Managing the workshop's budget, tracking expenses, and identifying opportunities to improve profitability. Compliance and Safety: Ensuring the workshop adheres to all relevant safety regulations, environmental guidelines, and company policies. Maintenance and Equipment: Overseeing the maintenance and proper functioning of all tools, equipment, and machinery within the workshop. Essential Skills: Technical Expertise: A strong understanding of automotive systems, repair procedures, and diagnostic equipment. Leadership and Management: Ability to motivate and guide a team, delegate tasks effectively, and resolve conflicts. Customer Service: Excellent communication and interpersonal skills to interact with customers and build strong relationships. Financial Acumen: Understanding of budgeting, cost control, and revenue generation. Problem-Solving: Ability to identify and resolve issues related to vehicle repairs, customer complaints, or operational challenges. Organization and Planning: Ability to manage multiple tasks, prioritize work, and maintain an organized workspace. Compliance and Safety: Knowledge of relevant safety regulations and the ability to ensure a safe working environment.

Location: Head Office Department: Finance Reports To: CFO Job Summary: We are seeking a detail-oriented and analytical FP&A professional to join our finance team. This role is responsible for budgeting, forecasting, financial modeling, performance analysis, and supporting strategic decision-making. The ideal candidate will bring strong business acumen, data interpretation skills, and the ability to influence cross-functional teams. Key Responsibilities: Lead the annual budgeting and quarterly forecasting processes in collaboration with department heads. Develop and maintain complex financial models to support business decisions and evaluate strategic initiatives. Analyze monthly financial results, identify trends, and provide actionable insights to leadership. Prepare monthly and quarterly financial reporting packages for internal stakeholders and board members. Monitor key performance indicators (KPIs), highlighting variances and recommending corrective actions. Conduct scenario planning, profitability analysis, and cost-benefit evaluations for new initiatives. Partner with business units to ensure financial discipline and accountability. Support investor relations, audit requirements, and long-term financial planning activities. Drive improvements in reporting tools and processes to enhance data accuracy and efficiency. Required Skills & Qualifications: Bachelor's degree in Finance, Accounting; MBA/CA/CFA preferred. Strong command of Excel Excellent analytical, problem-solving, and storytelling skills with a data-driven mindset. Strong communication skills; ability to translate financial concepts into business insights. Detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment. Why Join Us: Be a key contributor to strategic planning and growth initiatives. Work closely with leadership and cross-functional teams. Enjoy a collaborative and dynamic work environment.