Key Responsibilities: Answering and managing phone calls: Handling a high volume of calls to customers, both inbound and outbound. Gathering customer feedback: Actively soliciting customer opinions and experiences to improve service quality. Addressing customer inquiries: Providing accurate and helpful information to customer questions. Resolving customer issues: Troubleshooting problems and finding solutions to customer complaints or concerns. Maintaining customer records: Keeping accurate records of interactions and issues in a CRM system. Following up with customers: Ensuring that issues are resolved and customers are satisfied. Escalating complex issues: Referring more challenging problems to the appropriate department or manager. Improving customer satisfaction: Aiming to exceed customer expectations and build positive relationships. Required Skills and Qualifications: Excellent communication skills: Ability to speak clearly and effectively with customers, both verbally and in writing. Strong listening skills: Ability to actively listen to customer concerns and understand their needs. Problem-solving skills: Ability to identify and resolve customer issues effectively. Customer service experience: Previous experience in a customer-facing role is often preferred. Patience and empathy: Ability to remain calm and understanding when dealing with difficult customers. Computer skills: Proficiency in using CRM systems and other relevant software. Well versed in using MS Excel. Ability to work under pressure: Ability to handle a high volume of calls and meet deadlines.

We're Hiring: HR Manager / Senior Manager for Patna, Bihar Zenplus Private Limited is on the lookout for a dynamic HR Manager / Senior Manager to join our growing team in Patna, Bihar. In this role, you’ll be responsible for leading our HR function end-to-end, from Talent Acquisition to Payroll, Compliance, and Strategic HR Initiatives. You’ll play a key role in shaping the people and processes that drive our success. Key Responsibilities: Develop and implement HR strategies and policies Oversee payroll and compensation management Lead performance management processes Manage HR budgeting and cost optimization Drive recruitment and onboarding Design and manage rewards & recognition programs Organize employee engagement activities Maintain HR data and records accurately Ensure compliance with statutory and labor laws Handle industrial relations and grievance redressal Manage employee exits and full-and-final settlements What We’re Looking For: Experience: 7-10 years in HR management Qualification: Graduate / MBA in HR or Industrial Relations Strong background in recruitment, payroll, compliance, and employee relations Excellent leadership and interpersonal skills Proficiency in MS Office and HRMS/payroll tools Willingness to travel within the region High level of discretion and decision-making capability How to Apply: Send your updated resume to: roussel.swaries@zenplus.in Or WhatsApp us at: 7738007108

Role & responsibilities Leadership and Management: Supervising and leading a team Motivating and inspiring agents Setting and managing performance expectations Handling escalations and resolving complex customer issues Providing coaching and mentoring Ensuring compliance with company policies and procedures Monitoring and Analysis: Monitoring call center processes Tracking and analyzing performance data Monitoring queue and inbound/outbound calls Identifying development opportunities Communication and Support: Communicating effectively with team members and callers Providing support to agents during peak times and high call volumes Collaborating with other departments Preferred candidate profile BPO industry Good communication skills Team Handling Rotational Shift(Morning/Afternoon/Night)

Key Responsibilities: Data Analysis and Reporting: Gather data from required place, analyze it, and present it in a clear format for management. This may involve preparing reports (daily, weekly, monthly, etc.) using tools like MS Excel . System Management: Maintain and update existing MIS systems, ensuring their functionality and efficiency. This includes troubleshooting, providing support, and implementing necessary improvements. Process Improvement: Analyze business information to identify areas for process improvement and increase business efficiency. Collaboration: Work with management, internal stakeholders, and clients to understand business information needs.

Key Responsibilities: IT Infrastructure Management: Ensuring network security, monitoring performance, and troubleshooting connectivity issues. User Support: Resolving technical problems, setting up user accounts and permissions, and responding to employee IT queries. Application Management: Managing the lifecycle of software applications, including installation, upgrades, and maintenance. IT Asset Management: Procurement, deployment, and maintenance of hardware and software assets. Reporting and Documentation: Maintaining accurate records of IT assets and performance, and providing reports to management. Training and Support: Providing technical training to employees and assisting with the implementation of new technologies. Collaboration: Working with other IT teams to ensure system efficiency and troubleshoot issues. Project Support: Assisting with IT projects, such as new software deployments or hardware upgrades. Qualifications: Technical Knowledge: Strong understanding of IT infrastructure, networking, hardware, and software applications. Problem-Solving Skills: Ability to diagnose and resolve technical issues effectively. Communication Skills: Ability to communicate technical information clearly and concisely. Organizational Skills: Ability to manage multiple tasks and projects simultaneously. Customer Service Skills: Ability to provide friendly and helpful support to users. Experience: 3-5 years of experience in an IT support or infrastructure role. Experience in a call center environment will be desirable.

Role & responsibilities Recruitment & Selection- Source BO & Field Staff candidates via multiple channels, screen applications, conduct interviews, coordinate background checks, and manage end-to-end recruitment activities with the aligned team. Maintaining the records of all new recruitments. Onboarding & Orientation - Coordinate completion of pre-joining formalities, notify reporting managers, and conduct inductions on company policies and KRAs. Employee Confirmation - Manage the confirmation process post-probation and coordinate with departments to gather necessary data. Payroll & Attendance Management- Track and verify attendance with Cluster Leaders, monitor absenteeism and leave, generate payroll reports, and coordinate with Regional and Corporate HR for payroll finalization. Employee Engagement & Welfare- Organize employee engagement activities as planned and gather employee feedback along with grievance reports. Separation & Exit Management- Manage resignation processing with relevant departments, conduct exit interviews, coordinate disciplinary actions if required, oversee final settlements, and maintain employee records. HR Data & Administration- Maintain and update employee records and databases, manage data changes with necessary approvals. Statutory Compliance- Maintain labor law and statutory records, regularly update and report compliance status and implement corrective actions as needed. Team Management- Delegate tasks effectively and monitor team performance. Ensure timely completion of HR activities with quality and accuracy. Skills & Competencies Eye to detail. Excellent verbal and written communication skills Strong leadership and team management skills Good knowledge of HR policies, labor laws, and compliance Proficient in MS Office Willing to travel as required

Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station

Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

Role & responsibilities : Coordinate hiring for clinical and non-clinical roles (Doctors, Nurses, Technicians, Admin, etc.) Source candidates through job portals, referrals, and campus drives Schedule interviews, collect documents, and issue offer letters Ensure seamless onboarding and induction. Maintain employee records in HRMS Process confirmations, transfers, and exits. Maintain a positive work culture in coordination with department heads. Skills Required Strong communication and interpersonal skills Knowledge of HR practices specific to the healthcare sector Ability to multitask and work in a team-based environment

Job Overview: As a Quality Manager, you will be responsible for overseeing the quality assurance and quality control processes within our organization. Your role is to ensure that products and services meet the required quality standards, comply with regulations, and satisfy customer expectations. You will lead a team of quality professionals, develop and implement quality management systems, and drive continuous improvement initiatives across the organization. Key Responsibilities: 1.Quality Management Systems: Develop, implement, and maintain quality management systems and processes. Ensure compliance with industry standards, regulations, and company policies. Oversee the preparation and maintenance of quality documentation and records. 2. Team Leadership: Lead, mentor, and manage the quality assurance team. Conduct performance evaluations and provide training to team members. Foster a culture of quality and continuous improvement within the team. 3. Quality Assurance: Develop and execute quality assurance plans, including inspection protocols. Monitor and evaluate the effectiveness of quality control processes. Address and resolve quality-related issues and non-conformances. 4.Continuous Improvement: Identify opportunities for process improvements and implement best practices. Utilize data analysis to drive decision-making and improve quality metrics. Lead root cause analysis and corrective action initiatives for quality issues. 5.Customer Focus: Act as a liaison between customers and the company to address quality concerns. Review customer feedback and implement improvements to enhance satisfaction. Ensure that customer requirements and expectations are met or exceeded. 6.Compliance and Audits: Conduct internal audits to ensure adherence to quality standards and procedures. Prepare for and participate in external audits and inspections. Ensure compliance with regulatory requirements and industry standards. Qualifications: Bachelors degree with 2 years of experience in quality management or a similar role. Professional certification (e.g., Six Sigma Black Belt, CQE) is a plus. Strong knowledge of quality management principles, methodologies, and tools. Proven ability to lead and manage a team effectively. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills. Should be ready to travel as per organization needs If Interested candidates can share resume on roussel.swaries@zenplus.in or WhatsApp on 7738007108

Role & responsibilities Fleet Management Government Liaison Vehicle management Attendance management Preparation of MIS Ambulance Management Preferred candidate profile Good liaising skills Good communication skills Blue collar handling Willing to relocate