1741 Call Monitoring Jobs - Page 22

Management Trainee CX (Account Owners) About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on ...

About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on delivering exceptional value and experi...

Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly, Key Responsibilities 1 On-Trip Communication: Serve as the primary point of contact for clients throughout their travel experience Proactively communicate with clients to ensure their needs and expectations are met, 2 Problem Resolution Address and resolve any issues or concerns that may arise during the trip promptly and efficiently, Collaborate with relevant stakeholders to find swift and effective solutions,...

Employment Type: Freelance / Contractual Location: Remote / Online Joining: Immediate Experience: 28 years with large language models and related ecosystems Education: b-tech / m-tech / MSc / PhD in CS, Linguistics, or related fields (or equivalent hands-on experience) Session Schedule: Weekdays and/or weekends as needed Role Summary- Guide learners through the landscape of large language models across multiple platforms (Genii, Cloud-based LLMs, and other leading models) Deliver practical, hands-on sessions on evaluation, selection, configuration, and deployment of LLMs for real-world tasks Emphasize prompt design, governance, safety, and production-ready solutions, About InsideAIML InsideA...

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International voice Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- AM/TL/QA Level Customer Satisfaction Reporting & Communication Training & Development

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

SUMMARY Retail Associate at Leading Apparel Brand Location: Gurgaon Our client, a UAE-based multinational conglomerate headquartered in Dubai, is seeking male candidates for the position of Retail Associate at their leading apparel brand in Gurgaon. Job Responsibilities Customer Service Adhere to grooming standards Welcome and greet customers Use standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right product within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Target Achiev...

CXM Quality Analyst will be responsible for monitoring and evaluating the performance of tele-caller agents in the Voice process for Swiggy's Delivery Partner onboarding and rejoiner activities. The role involves assessing call quality, providing feedback to improve customer interaction, and ensuring compliance with Standard Operating Procedures (SOPs) to achieve the desired performance outcomes. Key responsibilities: Call Quality Monitoring: Monitor and evaluate Inbound/Outbound calls made by tele-caller agents to potential Delivery Executives (DEs) for onboarding or rejoining. Assess agents communication skills, adherence to scripts, SOP compliance, and accuracy in providing information. Q...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Could you be the full-time Testing & Commissioning Engineer in Bangalore were looking for? Your future role Take on a new challenge and apply your extensive testing and commissioning expertise in the dynamic field of railway signalling. Youll work alongside innovative, committed, and safety-conscious teammates. You'll contribute significantly to the success of our projects and programs by executing testing activities in line with Alstoms high standards and regulatory requirements. Day-to-day, youll work closely with teams across the business (Field Operation Test & Commissioning, Validation & Verification, and Project Management), ensuring rigorous test execution and reporting, and much more...

Role & responsibilities Leadership and Management: Supervising and leading a team Motivating and inspiring agents Setting and managing performance expectations Handling escalations and resolving complex customer issues Providing coaching and mentoring Ensuring compliance with company policies and procedures Monitoring and Analysis: Tracking and analyzing performance data Monitoring queue and inbound/outbound calls Identifying development opportunities Communication and Support: Communicating effectively with team members and callers Providing support to agents during peak times and high call volumes Collaborating with other departments Preferred candidate profile Proficient in MS Excel and M...

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Thane / Malad / Pune Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Gurgaon Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Position: Call Quality Specialist Job Shift: Day Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Experience: Minimum 1 year Job Location: Pan India Salary Range: 4,50,000 6,00,000 p.a Key Responsibilities: Listening to call recordings for the calls made or received by the associates to check required quality parameters are achieved. Ensure effective customer service has been provided on call by respective associates. Scoring of calls based on call quality parameters like Soft skills, process goals, customer service, Telephone Etiquette and documentation. Providing inputs for the betterment of the process. Analyzin...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Your Role We are seeking for Customer Service Advisor(International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate compl...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits . Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking e...

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Mohali Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with ...

Details: Domestic process Rotational shifts Rotational off Location- Mohali 6 days working

The Customer Success Quality Auditor & Trainer (QA) is responsible for ensuring high standards of communication, sales effectiveness, and customer experience across our Customer Success (CS) team. While the role includes auditing WhatsApp, email, and call interactions, its primary focus is on training, coaching, and developing the CS team to excel not only in support but also in sales. The QA will play a pivotal role in training new joiners, running refresher and upskilling programs, and leading special projects to improve team performance, process adherence, and revenue impact. This role requires a blend of strong analytical skills, sales orientation, coaching expertise, and the ability to ...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Role Overview: As a Quality Assurance Specialist, your primary responsibility will be to monitor and evaluate customer service calls to ensure quality standards are met. You will provide feedback and coaching to agents, ensure compliance with company policies and regulations, and analyze data to identify areas for process improvement. Your role will also involve collaborating with management to enhance training materials and refine quality standards. Key Responsibilities: - Listen to live and recorded calls to assess agent performance and customer interactions. - Evaluate interactions based on predefined quality parameters and identify trends for improvement. - Provide constructive feedback ...