Primary Skills: Customer Experience, Communication Skills, Building and Maintaining Customer Relationships, Customer Handling, Escalation Management, Customer Service, Customer Feedback Management, Customer Interaction Why Work With Pickyourtrail Clear Strategy and Roadmap: Even during the pandemic, we stayed true to our vision. Youll work in a stable, goal-driven environment where experimentation is encouraged but randomization is avoided. High Impact Opportunity: Leisure travel is on the cusp of massive growth. This is your chance to leverage your skills and grow your career as the industry expands rapidly. No Cap to Earning Potential: The happier the customers you serve, the more rewards you earn. B2C Product Company: Work with Indias most loved DIY vacation builder platform and one of the few travel startups that not only survived but grew during the pandemic. Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience. As the main point of contact during vacations, youll provide on-trip support, address inquiries, and resolve issues promptly. Key Responsibilities On-Trip Communication: Serve as the primary point of contact throughout the clients travel experience. Proactively communicate to ensure needs and expectations are met. Problem Resolution: Address and resolve issues promptly and efficiently. Collaborate with stakeholders to find swift and effective solutions. Destination Knowledge: Provide insights on destinations, local attractions, and cultural nuances. Recommend activities, dining, and local experiences. Emergency Response: Be available for clients in emergencies, offering guidance and collaborating with local contacts to ensure safety and well-being. Client Satisfaction: Monitor feedback during the trip and proactively seek opportunities to exceed expectations. Logistics Coordination: Assist with transportation, accommodation, and activity reservations while coordinating with internal teams to ensure smooth execution. Qualifications Excellent communication and interpersonal skills Strong problem-solving abilities and calmness under pressure Ability to comprehend and act swiftly in dynamic situations Open to working in rotational shifts (including night shifts) Perks and Benefits Start-up Culture Free Snacks Medical Insurance of Rs. 3L covering you and immediate dependents Shift allowances CTC will include fixed & additional allowances
About Us Pickyourtrail, established in 2014, is India's largest online D-I-Y holiday booking platform, enabling users to craft customized travel experiences Our innovative itinerary-building platform caters to various traveler preferences, including interests, trip duration, and budget, delivering on our promise: ?Craft Your Holiday, Your Way We collaborate with leading tourism boards in destinations like Australia, Singapore, Iceland, Japan, Dubai, New Zealand, and over 1,200 global hospitality partners Notably, we served as an Official Sub-agent for the ICC Womens T20 World Cup We are now expanding into the MICE (Meetings, Incentives, Conferences, and Exhibitions) sector, aiming to offer our expertise to corporate clients, Position Overview We are seeking a proactive and detail-oriented Supply Associate to join our dynamic team The Supply associate will be responsible for managing and optimizing our supplier relationships, including negotiating contracts, ensuring product quality, and maintaining supplier performance, Supplier Management Roles and responsibility : Develop and maintain strong relationships with travel suppliers, including hotels, airlines, and ground service providers, Negotiate terms, rates, and contracts with suppliers to secure favorable agreements for the company and our clients, Monitor supplier performance and address any issues related to service delivery or quality, Contracting And Procurement Handle the contracting process for new suppliers and renewals, ensuring compliance with company policies and standards, Conduct market research to identify new suppliers and opportunities for cost savings and improved service offerings, Price matches on a case to case basis where applicable Inventory And Product Management Oversee the management of inventory, ensuring that available products and services meet the needs of our clients, Collaborate with the sales and operations teams to ensure alignment between supplier offerings and customer requirements, Quality Assurance Implement and monitor quality control procedures to ensure that suppliers meet the companys standards for service and product quality, Address and resolve any quality issues promptly, coordinating with suppliers to implement corrective actions, Reporting And Analysis Maintain accurate records of supplier agreements, transactions, and performance metrics, Prepare and present reports on supplier performance, contract compliance, and cost analysis to management, Process Improvement Identify and recommend improvements to existing supply chain processes to enhance efficiency and effectiveness, Stay informed about industry trends and best practices to continuously improve supplier management strategies, Skills And Qualifications Work experience in the Travel Industry in a similar role for minimum 2-3 years Minimum 2-3 destination knowledge including supplier connects Can speak minimum 2 languages Basic knowledge of Excel, Word & Powerpoint
About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias biggest b2c product company in travel which is also a Do-It-Yourself vacation builder platform Over 100,000 travelers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We scontinue to focus on delivering exceptional value and experiences for the new age travelers breaking away from the traditional packaged tours model, Why work with Pickyourtrail The most obvious question is on the industry The travel Industry has been the worst hit in the Pandemic We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us The next 12-24 months is a watershed moment in the travel industry and more so in the Leisure vertical The huge pent up demand is real look around and almost every 2nd person you come across wants to take a break By joining any travel company, you are buying a shot at an accelerated career growth over the next few years! Pickyourtrail is one of the very few travel startups that have survived the pandemic We have not only survived but also increased our product portfolio to now include Domestic Staycations, Global markets (Dubai and USA) in addition to our India outbound market Despite the tough circumstances surrounding the pandemic we have managed to maintain and in fact grow our glass door rating to 4 2 on 5, If you are coming in with meaningful work experience, Pickyourtrail offers you 3 key benefits Clear strategy and Roadmap Even the pandemic didnt get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to overarching goals This gives you a stable base to experiment and drive towards the desired end state We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue Design Marketing Engg Operations Product are aligned, High Impact Opportunity We believe that leisure travel is where online meetings were in feb 2020 waiting to explode There could be no better time to leverage your past experience to help the organization grow faster towards the desired outcomes, No Cap to Earning Potential As the saying goes, more the merrier At Pickyourtrail, rewards are unlimited Higher the happiness you bring on to our customers by planning a meaningful vacation, higher the rewards the company would extend, B2C Product company: Every fresher dreams of working in a product company and here you will get to work with the best b2c product based company in namma Madurai Summary About The Role As a Customer Experience and On-Trip Support Manager, you'll be responsible for crafting exceptional customer journeys from pre-trip planning to post-trip follow-up Youll lead the customer experience and concierge teams, ensuring top-tier service and 24/7 support during trips Your role involves optimizing customer feedback loops, improving key metrics like NPS and CSAT, handling escalations, and driving continuous improvement You'll also analyze data to enhance service and collaborate with cross-functional teams for a seamless customer experience Leadership, customer obsession, and data-driven strategies are at the core of this role! What Youll Do Customer Experience Magic Craft and execute strategies that take our customers on a smooth, stress-free journey from the first step of planning to the final post-trip check-in, Create a loop of constant improvement by gathering feedback, implementing changes, and boosting metrics like NPS, CSAT, and customer loyalty, Work closely with our amazing teams across sales, product, and tech to ensure that every part of our service fits what our customers want, Keep an eye on any bumps in the road?tackle escalations and turn negative reviews into opportunities for growth, On-Trip Hero Support Lead our concierge team to provide 24/7, real-time assistance for customers on their trips You'll be the invisible hand making sure everything runs smoothly, Train and empower the team to resolve any customer issues like a pro, delivering exceptional service every time, Plan winbacks for those tough situations with unhappy customers, ensuring consistent communication to handle expectations and manage any concerns before they become big issues, Leadership & Team Empowerment Build, guide, and inspire the customer experience and on-trip support teams to hit performance targets and KPIs like a boss! Cultivate a culture of customer-first obsession and ongoing improvement across the board, Spot talent within the team and nurture future leaders?were all about growth! Data-Driven Mastery Dive deep into customer feedback and data to identify pain points and make travel experiences better, Stay ahead of the curve by spotting trends and addressing any systemic issues before they impact our travelers, Share valuable insights with the product and tech teams to enhance our app and CRM for smoother customer interactions, Who Were Looking For 6+ years of experience in customer experience, travel operations, or concierge services, with at least 2 years in a managerial role, Proven success in managing customer journeys, boosting CSAT/NPS, and handling escalations with grace under pressure, A customer-obsessed approach to everything you do! Strong analytical skills with a love for using data to drive improvements, Excellent crisis management and problem-solving skills?youre the calm in the storm, Superb communication and people skills to engage with customers and lead your team effectively, Experience in building and leading high-performing teams, Ready to take on a role where you can shape unforgettable travel experiences and lead a passionate teamCome join us!
Key Responsibilities Content Management: Update website content, rates, offers, and journey pages in collaboration with the supply team, Inventory & Pricing: Ensure accurate hotel inventory and pricing updates, Campaign & SEO: Work with the SEO team to optimize content and manage promotional campaigns, Booking Coordination: Handle bookings, follow up with DMCs for vouchers and invoices, and resolve sold-out issues, Metrics Achievement: Ensure performance targets (C+2% and C+4%) are met, Qualifications: Freshers Bachelors degree or equivalent experience, Experience in content management and bookings coordination (preferably in travel or e-commerce), Strong organizational and communication skills, Knowledge of SEO and online booking systems is a plus,
About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model, Why work with Pickyourtrail The most obvious question is on the industry The travel Industry has been the worst hit in the Pandemic We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us The next 12-24 months is a watershed moment in the travel industry and more so in the Leisure vertical The huge pent up demand is real look around and almost every 2nd person you come across wants to take a break By joining any travel company, you are buying a shot at an accelerated career growth over the next few years! Pickyourtrail is one of the very few travel startups that have survived the pandemic We have not only survived but also increased our product portfolio to now include Domestic Staycations, Global markets (Dubai and USA) in addition to our India outbound market Despite the tough circumstances surrounding the pandemic we have managed to maintain and in fact grow our glass door rating to 4 2 on 5, If you are coming in with meaningful work experience, Pickyourtrail offers you 3 key benefits Clear strategy and Roadmap Even the pandemic didnt get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to overarching goals This gives you a stable base to experiment and drive towards the desired end state We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue Design Marketing Engg Operations Product are aligned, High Impact Opportunity We believe that leisure travel is where online meetings were in feb 2020 waiting to explode There could be no better time to leverage your past experience to help the organization grow faster towards the desired outcomes, No Cap to Earning Potential As the saying goes, more the merrier At Pickyourtrail, rewards are unlimited Higher the happiness you bring on to our customers by planning a meaningful vacation, higher the rewards the company would extend, B2C Product company: Every fresher dreams of working in a product company and here you will get to work with the best b2c product based company in namma Madurai Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly, Key Responsibilities 1) On-Trip Communication: Serve as the primary point of contact for clients throughout their travel experience, Proactively communicate with clients to ensure their needs and expectations are met, 2) Problem Resolution: Address and resolve any issues or concerns that may arise during the trip promptly and efficiently, Collaborate with relevant stakeholders to find swift and effective solutions, 3) Destination Knowledge: Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances, Provide recommendations and assistance with activities, dining, and local experiences, 4) Emergency Response: Be available for clients in case of emergencies, providing guidance and support as needed, Collaborate with emergency services and local contacts to ensure the safety and well-being of clients, 5) Client Satisfaction: Monitor client feedback and satisfaction levels during the trip, Proactively seek opportunities to enhance the client experience and exceed expectations, 6) Logistics Coordination: Assist with any logistical challenges, including transportation, accommodation, and activity reservations, Coordinate with internal teams to ensure seamless execution of travel plans Qualifications Excellent communication and interpersonal skills, Strong problem-solving abilities and the ability to remain calm under pressure, Ability to comprehend and act swiftly in situations and open to work in shifts Perks And Benefits Start-up Culture Free Snacks, Medical Insurance of Rs 3L that covers you and your immediate dependents, Allowances are applicable for Shifts,
Requirements: Coach, train & mentor your team of management trainees Coordinate weekly meetings with your team to go over their targets & ensure each member is successful in their role Assist/ coach team members on client calls and demos by holding ongoing trainings whenever needed Develop a plan to manage & build business opportunities with your assigned accounts Destination learning and training to improve the sales pitches Motivate and support the team to achieve their targets every month Escalation Point of contact for the clients managed by the team members Event attachment 1 out of 1 in total Job Description: About us: Ever since 2014, Pickyourtrail has been on the quest to help folks discover the magic of travel through the logic of tech When you use Pickyourtrail to create, customize and book trips, great care goes into replicating the adrenalin rush and sense of control of self-planning At the same time, we ensure that technology does all the heavy liking personalization, curation, booking, remainders, on trip recommendations The end goal to give you that hassle-free trip that you worked so hard year long Pickyourtrail also takes pride in its significant upward growth trajectory ? a whopping 80% year-on-year From cradle to now, Pickyourtrail has enabled 10,000+ travelers from across 18+ countries to plan and experience their dream vacation As per Google and BCG?s survey on Travel Trends, Pickyourtrail has set the benchmark for customer delight Roles and Responsibilities Should be able to understand and appreciate how sales works Should meet the monthly sales goals and ensure your team meets the same, Should be a passionate self-starter who?s ready to get their hands dirty Should envision and manage the growth of vertical to complement business growth Should have clarity in thought and articulation, Prior experience in high energy and intense environments Skills And Qualifications Achieving growth and hitting sales targets by successfully managing the sales team Designing and implementing a strategic sales plans that expands the company?s customer base Managing the sales hiring, objectives setting, coaching and performance monitoring of sales representatives Higher energy levels coupled with negotiation tactics, prospecting skills and constant thirst for conversions Experience of managing at least 5 employees prior is a must Responsible either for Top Line or Bottom Line
Key Responsibilities Financial Analysis: Analyze financial data to ensure accuracy and completeness in compliance with accounting standards and regulatory requirements, GST Compliance: Prepare and file GST returns, Ensuring timely submission and adherence to regulatory guidelines, Tax Planning and Optimization: Collaborate with internal teams to develop and implement tax planning strategies aimed at minimizing tax liabilities while ensuring compliance with relevant laws and regulations, Regulatory Compliance: Stay abreast of changes in tax laws, regulations, and reporting requirements to ensure ongoing compliance and mitigate risks of non-compliance, Documentation and Reporting: Maintain accurate and detailed documentation of financial transactions, tax filings, and compliance efforts Prepare reports and presentations summarizing key findings and recommendations for Management, Accounting : Analyze the transactions to ensure the proper Accounting with clear vouching, Transaction Analysis: Analyze transaction details, including sales orders, invoices, and payment schedules, to accurately identify and record revenue in accordance with established accounting policies and procedures Qualifications Bachelors / Master degree in Accounting & Finance 4-5 years of relevant experience in accounting, GST, or finance roles, with a focus on indirect taxes, Strong understanding of accounting principles, tax laws, and regulations related to indirect taxes, Proficiency in accounting software and tax preparation tools Experience with ERP systems (e g , Tally, Zoho) is a plus, Excellent analytical skills with the ability to interpret complex financial data and provide actionable insights, Strong attention to detail and accuracy, with a commitment to meeting deadlines and maintaining compliance, Effective communication and interpersonal skills, with the ability to collaborate across functions and interact with internal and external stakeholders, Proactive mindset with a willingness to learn and adapt to to changing regulatory environments and business needs,
Management Trainee CX (Account Owners) About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model, Why work with Pickyourtrail The most obvious question is on the industry The travel Industry has been the worst hit in the Pandemic We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us The next 12-24 months is a watershed moment in the travel industry and more so in the Leisure vertical The huge pent up demand is real look around and almost every 2nd person you come across wants to take a break By joining any travel company, you are buying a shot at an accelerated career growth over the next few years! Pickyourtrail is one of the very few travel startups that have survived the pandemic We have not only survived but also increased our product portfolio to now include Domestic Staycations, Global markets (Dubai and USA) in addition to our India outbound market Despite the tough circumstances surrounding the pandemic we have managed to maintain and in fact grow our glass door rating to 4 2 on 5, If you are coming in with meaningful work experience, Pickyourtrail offers you 3 key benefits Clear strategy and Roadmap Even the pandemic didnt get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to overarching goals This gives you a stable base to experiment and drive towards the desired end state We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue Design Marketing Engg Operations Product are aligned, High Impact Opportunity We believe that leisure travel is where online meetings were in feb 2020 waiting to explode There could be no better time to leverage your past experience to help the organization grow faster towards the desired outcomes, No Cap to Earning Potential As the saying goes, more the merrier At Pickyourtrail, rewards are unlimited Higher the happiness you bring on to our customers by planning a meaningful vacation, higher the rewards the company would extend, B2C Product company: Every fresher dreams of working in a product company and here you will get to work with the best b2c product based company in namma Madurai Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly, Key Responsibilities 1) On-Trip Communication: Serve as the primary point of contact for clients throughout their travel experience, Proactively communicate with clients to ensure their needs and expectations are met, 2) Problem Resolution: Address and resolve any issues or concerns that may arise during the trip promptly and efficiently, Collaborate with relevant stakeholders to find swift and effective solutions, 3) Destination Knowledge: Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances, Provide recommendations and assistance with activities, dining, and local experiences, 4) Emergency Response: Be available for clients in case of emergencies, providing guidance and support as needed, Collaborate with emergency services and local contacts to ensure the safety and well-being of clients, 5) Client Satisfaction: Monitor client feedback and satisfaction levels during the trip, Proactively seek opportunities to enhance the client experience and exceed expectations, 6) Logistics Coordination: Assist with any logistical challenges, including transportation, accommodation, and activity reservations, Coordinate with internal teams to ensure seamless execution of travel plans Qualifications Excellent communication and interpersonal skills, Strong problem-solving abilities and the ability to remain calm under pressure, Ability to comprehend and act swiftly in situations, Open to working on rotational shifts Perks And Benefits Start-up Culture Free Snacks, Medical Insurance of Rs 3L that covers you and your immediate dependents, Allowances are applicable for Shifts,
About Us Pickyourtrail, established in 2014, is India's largest online D-I-Y holiday booking platform, enabling users to craft customized travel experiences Our innovative itinerary-building platform caters to various traveler preferences, including interests, trip duration, and budget, delivering on our promise: ?Craft Your Holiday, Your Way We collaborate with leading tourism boards in destinations like Australia, Singapore, Iceland, Japan, Dubai, New Zealand, and over 1,200 global hospitality partners Notably, we served as an Official Sub-agent for the ICC Womens T20 World Cup We are now expanding into the MICE (Meetings, Incentives, Conferences, and Exhibitions) sector, aiming to offer our expertise to corporate clients, Position Overview We are seeking a meticulous and proactive MICE Quotations & Operations Executive to join our team This role involves managing the quotation process, overseeing operational aspects of MICE events, and ensuring the highest level of client satisfaction The ideal candidate will have a strong background in quotations, destination knowledge, event management and a keen eye for detail, Key Responsibilities Quotation Management: Prepare accurate and competitive quotations for MICE events / Small Groups based on client requirements, Develop and maintain pricing structures and ensure that quotations align with company margins and profitability, Liaise with suppliers, venues, and partners to obtain and confirm pricing and availability, Operational Coordination Oversee all operational aspects of MICE events/ Small Groups, including logistics, scheduling, and on-site management where needed Coordinate with internal teams and external partners to ensure smooth execution of events, Manage event timelines, ensuring that all deliverables are met as per the clients expectations, Client Interaction Work closely with clients / Sales Team to understand their needs and provide tailored solutions, Address client queries and concerns promptly and professionally, Conduct post-event follow-ups to gather feedback and ensure client satisfaction, Supplier And Venue Management Build and maintain relationships with suppliers, venues, and other service providers, Negotiate contracts and agreements to secure the best terms and conditions for clients, Ensure that all supplier and venue requirements are met in accordance with the event specifications, Documentation And Reporting Maintain accurate records of quotations, contracts, and other relevant documentation, Prepare and present operational reports, including budget tracking and event performance analysis, Ensure compliance with company policies and procedures, Process Improvement Identify opportunities for improving the quotation and operational processes, Implement best practices to enhance efficiency and client satisfaction, Skills And Qualifications Proven experience in Quotations / Mice Quotations & Operations Proficiency in Microsoft PowerPoint, Word, and other presentation tools, Competence in working out costing independently Excellent communication, negotiation, and interpersonal skills, Strong organizational abilities and the capacity to manage multiple projects simultaneously,
DESIGNATION: Sales Team Lead / ASM LOCATION: Gurgaon ELIGIBILITY: Only candidates with experience in the travel industry are eligible to apply, WHAT ARE WE LOOKING FOR Are you that high-performing Team Lead / Assistant Sales Manager who will help us meet our customer acquisition and revenue growth targetsDo you have it in you to maximize the sales teams potentialCan you thrive in chaos and look at every adversity as an opportunityWell then, youre what were looking for!! Should have 3-4 years experience in a consistent revenue delivery role, Strong understanding of Margin planning and delivery by different product High preference for candidates from Travel background Should have strong understanding of funnel management and related metrics Good experience in handling client escalation during the sales process ON A TYPICAL DAY, YOU WILL: Coach, train & mentor your team of travel consultants, Coordinate weekly meetings with your team to go over their targets & ensure each member is successful in their role Assist/ coach team members on client calls and demos by holding ongoing trainings whenever needed Develop a monthly plan for your revenue delivery and corresponding funnel requirements Destination learning and training to improve the sales pitches Motivate and support the team to achieve their targets every month
About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias biggest b2c product company in travel which is also a Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model, Why work with Pickyourtrail The most obvious question is on the industry The travel Industry has been the worst hit in the Pandemic We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us The next 12-24 months is a watershed moment in the travel industry and more so in the Leisure vertical The huge pent-up demand is real look around and almost every 2nd person you come across wants to take a break By joining any travel company, you are buying a shot at an accelerated career growth over the next few years! Pickyourtrail is one of the very few travel startups that have survived the pandemic We have not only survived but also increased our product portfolio to now include Domestic Staycations, Global markets (Dubai and USA) in addition to our India outbound market Despite the tough circumstances surrounding the pandemic we have managed to maintain and in fact grow our glass door rating to 4 2 on 5, If you are coming in with meaningful work experience, Pickyourtrail offers you 3 key benefits Clear strategy and Roadmap Even the pandemic didnt get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to overarching goals This gives you a stable base to experiment and drive towards the desired end state We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue Design Marketing Engg Operations Product are aligned, High Impact Opportunity We believe that leisure travel is where online meetings were in feb 2020 waiting to explode There could be no better time to leverage your past experience to help the organization grow faster towards the desired outcomes, No Cap to Earning Potential As the saying goes, more the merrier At Pickyourtrail, rewards are unlimited Higher the happiness you bring on to our customers by planning a meaningful vacation, higher the rewards the company would extend, B2C Product company: Every fresher dreams of working in a product company and here you will get to work with the best b2c product based company in namma chennai Job Description You don't sell here, you only make peoples memories come true You will be someone who's completely come in terms with your phone constantly buzzing with calls You are too good at finalizing deals and converting leads into customers comes naturally to you Numbers excite you and you don't think twice about recollecting the percentage functions you learnt in your second grade You are an inter*sellerand you never settle for low targets, You get to talk to people who want to travel and love travelling and get to make their vacations comes true, Thats all you do at Pickyourtrail And you will be enabled by the best training of different destinations and a product that will help you send million and millions of itineraries at any point of time Soft skills Strong verbal and written communication skills Should have clarity in thought and articulation Should be able to understand and appreciate that chaos/randomization is the only constant at a startup Should be a passionate self-starter Ready to get their hands dirty Roles and Responsibilities Should be able to understand and appreciate how sales works Should meet the monthly sales goals Should be a passionate self-starter whos ready to get their hands dirty Should envision and manage the growth of vertical to complement business growth Should have clarity in thought and articulation, Prior experience in a high-energy and intense environment What you need to be aware of Strong sales acumen with a consultative selling approach, Excellent communication and interpersonal skills with a customer-centric mindset, Ability to thrive in a target-driven environment and consistently meet or exceed sales goals, Flexibility to work weekends and after-hours to accommodate customer needs
Key responsibilities Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner, Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customers satisfaction, Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers, Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date, Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience, Escalation: Escalate complex or unresolved issues to higher-level support or management as necessary, Team Collaboration: Work closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support, Additional Mandatory Requirements Flexibility to work in shifts, including evenings, weekends, and holidays, if required, Ability to work in a fast-paced environment and adapt to changing priorities,
WHO ARE WE Founded in 2013 and based in Chennai, Pickyourtrail is one of Indias highest-rated travel planners Pickyourtrail helps people plan, customize and book their holidays online Customers can choose their preferred seats on the flight, choose where they want to stay, reserve their favorite restaurant, or even save a spot for a scuba diving session?all on Pickyourtrails website, with complete control over their budget and itinerary With live support during the trip, customers can rest assured that any emergency will be handled by our experts Helping more than 20,000 customers from over 15 countries explore the world the way they want to, Pickyourtrail is the easiest way to travel Were a team that believes in going the extra mile every day At Pickyourtrail, we celebrate every small win, hoard a lot of hot chocolate, bring our furry friends to work, and are constantly looking for new ways to make travel accessible to everyone, Why work with Pickyourtrail The most obvious question is on the industry The travel Industry has been the worst hit in the Pandemic We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us The next 12-24 months is a watershed moment in the travel industry and more so in the Leisure vertical The huge pent up demand is real look around and almost every 2nd person you come across wants to take a break By joining any travel company, you are buying a shot at an accelerated career growth over the next few years! Pickyourtrail is one of the very few travel startups that have survived the pandemic We have not only survived but also increased our product portfolio to now include Domestic Staycations, Global markets (Dubai and USA) in addition to our India outbound market Despite the tough circumstances surrounding the pandemic we have managed to maintain and in fact grow our glass door rating to 4 2 on 5, If you are coming in with meaningful work experience, Pickyourtrail offers you 3 key benefits Clear strategy and Roadmap Even the pandemic didnt get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to overarching goals This gives you a stable base to experiment and drive towards the desired end state We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue Design Marketing Engg Operations Product are aligned, High Impact Opportunity We believe that leisure travel is where online meetings were in feb 2020 waiting to explode There could be no better time to leverage your past experience to help the organization grow faster towards the desired outcomes, No Cap to Earning Potential As the saying goes, more the merrier At Pickyourtrail, rewards are unlimited Higher the happiness you bring on to our customers by planning a meaningful vacation, higher the rewards the company would extend, B2C Product company: Every fresher dreams of working in a product company and here you will get to work with the best b2c product based company in namma chennai WHAT ARE WE LOOKING FOR Are you that high-performing Sales Manager who will help us meet our customer acquisition and revenue growth targetsDo you have it in you to maximize the sales teams potentialCan you thrive in chaos and look at every adversity as an opportunity Well then, youre what were looking for!!!!! Should have minimum 7 years experience in a consistent revenue delivery role, Should be a passionate self-starter whos ready to get their hands dirty Should have a minimum of 2 years experience in team handling (minimum 4 member team) Strong understanding of Margin planning and delivery by different product mix High preference for candidates from travel background Should have strong understanding of funnel management and related metrics Should have experience in working with with Data and sales dashboards Good experience in handling client escalation during the sales process ON A TYPICAL DAY, YOU WILL Coach, train & mentor your team of travel consultants, Coordinate weekly meetings with your team to go over their targets & ensure each member is successful in their role Assist/ coach team members on client calls and demos by holding ongoing trainings whenever needed Develop a monthly plan for your revenue delivery and corresponding funnel requirements Destination learning and training to improve the sales pitches Motivate and support the team to achieve their targets every month
About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias biggest b2c product company in travel which is also a Do-It-Yourself vacation builder platform Over 100,000 travelers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We scontinue to focus on delivering exceptional value and experiences for the new age travelers breaking away from the traditional packaged tours model, About The Role The Enabler plays a crucial role in ensuring smooth operations across various teams, including sales, customer experience, tech, and supply This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and can manage multiple responsibilities with ease, Why You Should Apply If you're a proactive problem-solver with excellent coordination skills and a knack for tackling challenges head-on, this role offers you the chance to make a significant impact in a fast-paced environment Join us and be a driving force behind the success of our operations, Key Responsibilities General Support Check resort availability via WhatsApp and manage offline quotes and booking processes, Handle emails for curators and post-booking clarifications, Provide 7-day rotational support (10 AM 10 PM), Curator Onboarding & Training Train curators on platforms, destinations, and processes, Manage IDs, lead allocation, and assessments, Sales Assistance Recommend destinations, resorts, and hotels, Handle walk-ins and minimize sales losses, Customer & Post-Booking Support Resolve on-trip queries, booking amendments, and cancellations, Address voucher visibility, flight issues, and callback requests, Tech & Finance Coordination Assist with payment links, loan applications, and financial clarity, Resolve tech issues like itinerary errors and PDF downloads, Supply Collaboration Negotiate cost exceptions, rate matches, and offline costings, Conduct strategy training and address supply-related losses, What You Bring Excellent communication and coordination skills, Strong multitasking and problem-solving abilities, Attention to detail and adaptability to rotational shifts,
Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly, Key Responsibilities 1 On-Trip Communication: Serve as the primary point of contact for clients throughout their travel experience Proactively communicate with clients to ensure their needs and expectations are met, 2 Problem Resolution Address and resolve any issues or concerns that may arise during the trip promptly and efficiently, Collaborate with relevant stakeholders to find swift and effective solutions, 3 Destination Knowledge Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances, Provide recommendations and assistance with activities, dining, and local experiences, 4 Emergency Response Be available for clients in case of emergencies, providing guidance and support as needed Collaborate with emergency services and local contacts to ensure the safety and well-being of clients, 5 Client Satisfaction Monitor client feedback and satisfaction levels during the trip, Proactively seek opportunities to enhance the client experience and exceed expectations, 6 Logistics Coordination Assist with any logistical challenges, including transportation, accommodation, and activity reservations, Coordinate with internal teams to ensure seamless execution of travel plans Qualifications Excellent communication and interpersonal skills, Strong problem-solving abilities and the ability to remain calm under pressure, Ability to comprehend and act swiftly in situations, Open to working on rotational shifts (including night shifts), Note: Language: English and Hindi (Mandatory) Perks And Benefits Start-up Culture Free Snacks, Medical Insurance of Rs 3L that covers you and your immediate dependents, Allowances are applicable for Shifts, (PS The CTC will be fixed with additional allowances)
Role & responsibilities Coordinate weekly meetings with your team to go over their targets & ensure each member is successful in their role Assist/ coach team members on client calls and demos by holding ongoing trainings whenever needed Develop a plan to manage & build business opportunities with your assigned accounts Destination learning and training to improve the sales pitches Motivate and support the team to achieve their targets every month Escalation Point of contact for the clients managed by the team members Preferred candidate profile 1. Should have at least one year of team handling experience 2. Strong grip on any international destination 3. Should have worked in travel orgs (must)
Ready to Ditch the Desk and Design Dream Trips? Are you tired of a job that keeps your feet on the ground? At Pickyourtrail, we believe the best travel consultants are seasoned adventurers at heart. We're looking for an Inside Sales - Travel Consultant to join our team in Chennai. This isn't just a role; it's a chance to build a career while exploring the world, one itinerary at a time. What you'll do: Become a travel architect: Design unforgettable, customized itineraries that turn client dreams into reality. Be a destination expert: Provide insider tips, recommend hidden gems, and leverage exclusive deals. Build lasting relationships: Serve as a trusted advisor, guiding clients from their first inquiry to a flawless travel experience. Why you'll love it here: Career Fast-Track: Top performers can become Team Leaders in just 18 months. Travel for Free: Hit your goals and earn a free trip to your dream destination! A Culture of Wanderlust: Join a supportive team of travel enthusiasts who make work feel like an adventure. Comprehensive Benefits: Enjoy competitive variable payouts If you have 0-3 years of experience, a passion for travel, and a customer-first mindset, your next journey starts with us.