***************** We Are Hiring ******************************* Work Location: AIG Hospital, Gachibowli Interview Location: Writer Information, Kukatpally Employment Type: Full-time Interview Details: Venue: Writer Information, Kukatpally Date & Time: 22-Aug-25 to 23-Aug-25 [11am to 2PM] Contact Person: [HR Vinay] Landmark : 8th FLOOR, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072 https://share.google/gnfxfbwvHmF6Tts1f Job Overview: We are looking for enthusiastic and customer-oriented individuals to join our Healthcare Voice Process . The role involves assisting patients and customers over phone calls regarding doctor appointments, doctor availability, medical processes, and insurance-related queries. Key Responsibilities: - Handle inbound and outbound calls to assist patients and customers. - Book doctor appointments and share doctor availability. - Guide patients on hospital procedures and medical processes. - Explain insurance coverage and medical policies clearly. - Ensure customer satisfaction by resolving queries promptly. - Maintain accurate call records and follow company guidelines. Requirements: Qualification : Graduation is mandatory. (B.Pharm / M.Pharm will be an added advantage). - Proficiency in English, Hindi, and Telugu (mandatory). - Excellent verbal communication and listening skills. - Strong customer handling and interpersonal skills. - Freshers and experienced candidates are welcome. - Willingness to work in a voice process environment. Work Conditions: Shift Timings: Male employees: 24/7 rotational shifts Female employees : Day rotational shifts only Working Days: 6 days a week, 1 rotational week off Benefits: - Competitive salary & performance incentives - Training and career growth opportunities - Exposure to the healthcare support domain
Role & responsibilities 1 . ATM - Uptime Management Monitor and manage First Level Maintenance (FLM) and Second Level Maintenance (SLM) activities ensuring quick response to ATM incidents. Track and report ATM uptime performance against SLA commitments to client banks. Coordinate with IMSC, field engineers, and vendor partners to minimize service disruptions. 2. Cash Loading & Evacuation Ensure smooth coordination with Cash Replenishment Agencies (CRA) for loading and evacuation of cash. Escalate and resolve discrepancies related to CIT/CRA operations with banks/vendors. 3. Relationship Management & Client Engagement Serve as the single point of contact for client banks for operational issues and escalations. Conduct periodic review meetings with banks to discuss performance, SLA adherence, and service improvements. Build and maintain strong relationships with client stakeholders to enhance customer satisfaction. Provide proactive insights and recommendations to improve ATM availability and efficiency. 4. Financial Management Ensure timely preparation and submission of invoices in line with contractual terms. Track collections and follow up with client banks for timely payment realization. Coordinate with Finance and Operations teams to resolve disputes in billing and collections. 5. Projects & Service Enhancements Collaborate with internal teams (Operations, Vendor Management, Cash Management) for smooth execution of client projects. Preferred candidate profile Graduation in any field 3-5 years of experience in relationship management or client relations in the BSFI sector
Preferred candidate profile About the Role We are seeking an experienced Program Project Management Tool SME to manage, optimize, and extend our Atlassian environment while also contributing to intelligent automation and AI-driven improvements. The ideal candidate will be strong in JIRA administration, customization, and workflow development , with additional skills in AI/ML engineering to enhance automation, reporting, and predictive capabilities across the organization. Key Responsibilities JIRA Administration & Development Configure, customize, and maintain JIRA projects, workflows, screens, fields, permissions, and notifications. Develop and maintain JIRA plugins, scripts (ScriptRunner), and automation rules to meet business needs. Integrate JIRA with other tools (Confluence, Git, CI/CD pipelines, etc.). Monitor system performance, ensure upgrades, and manage user provisioning and access. Build custom dashboards, reports, and analytics for stakeholders. Process Optimization & Automation Translate business requirements into efficient JIRA workflows and automation. Implement best practices for issue tracking, backlog management, and Agile/DevOps methodologies. Ensure scalability, governance, and compliance in JIRA/Atlassian environments. AI/ML Responsibilities Enhance JIRA with AI-driven insights and automation , such as ticket categorization, workload prediction, and intelligent reporting. Leverage historical JIRA datasets to build predictive and prescriptive models . Work on AI-based agents to automate repetitive JIRA tasks and improve user experience. Integrate and Develop NLP and GPT-based solutions using JIRA or JIRA agents. Required Skills & Experience JIRA Administration 3+ years of experience as a JIRA Administrator. Strong expertise in Atlassian tools (JIRA, Confluence, Bitbucket, Service Management). Proficiency in configuring workflows, fields, screens, permissions, and security schemes. Hands-on experience with ScriptRunner, REST APIs, and plugin development . Familiarity with Agile, Scrum, and DevOps practices. Experience with integrations between JIRA and CI/CD, monitoring, or cloud platforms (AWS/Azure/GCP). AI/ML 3+ years working with AI/ML. Strong proficiency in Python and libraries such as Pandas, NumPy, Scikit-learn, TensorFlow, or PyTorch. Experience with AI-based automation in enterprise workflows . Develop and understanding of prediction models, NLP, and agent-based AI frameworks . Familiarity with Microsoft Semantic Kernel or multi-agent AI systems. Working experience with Azure services(Fucntion, app services, cosmodb, sql server, AI search index) Soft Skills Excellent problem-solving and analytical skills. Strong communication and collaboration abilities across cross-functional teams. Ability to manage multiple priorities in a fast-paced environment. Self-starter with a mindset for process improvement and automation .
Preferred candidate profile About the Role We are seeking an experienced Program Project Management Tool SME to manage, optimize, and extend our Atlassian environment while also contributing to intelligent automation and AI-driven improvements. The ideal candidate will be strong in JIRA administration, customization, and workflow development , with additional skills in AI/ML engineering to enhance automation, reporting, and predictive capabilities across the organization. Key Responsibilities JIRA Administration & Development Configure, customize, and maintain JIRA projects, workflows, screens, fields, permissions, and notifications. Develop and maintain JIRA plugins, scripts (ScriptRunner), and automation rules to meet business needs. Integrate JIRA with other tools (Confluence, Git, CI/CD pipelines, etc.). Monitor system performance, ensure upgrades, and manage user provisioning and access. Build custom dashboards, reports, and analytics for stakeholders. Process Optimization & Automation Translate business requirements into efficient JIRA workflows and automation. Implement best practices for issue tracking, backlog management, and Agile/DevOps methodologies. Ensure scalability, governance, and compliance in JIRA/Atlassian environments. AI/ML Responsibilities Enhance JIRA with AI-driven insights and automation , such as ticket categorization, workload prediction, and intelligent reporting. Leverage historical JIRA datasets to build predictive and prescriptive models . Work on AI-based agents to automate repetitive JIRA tasks and improve user experience. Integrate and Develop NLP and GPT-based solutions using JIRA or JIRA agents. Required Skills & Experience JIRA Administration 3+ years of experience as a JIRA Administrator. Strong expertise in Atlassian tools (JIRA, Confluence, Bitbucket, Service Management). Proficiency in configuring workflows, fields, screens, permissions, and security schemes. Hands-on experience with ScriptRunner, REST APIs, and plugin development . Familiarity with Agile, Scrum, and DevOps practices. Experience with integrations between JIRA and CI/CD, monitoring, or cloud platforms (AWS/Azure/GCP). AI/ML 3+ years working with AI/ML. Strong proficiency in Python and libraries such as Pandas, NumPy, Scikit-learn, TensorFlow, or PyTorch. Experience with AI-based automation in enterprise workflows . Develop and understanding of prediction models, NLP, and agent-based AI frameworks . Familiarity with Microsoft Semantic Kernel or multi-agent AI systems. Working experience with Azure services(Fucntion, app services, cosmodb, sql server, AI search index) Soft Skills Excellent problem-solving and analytical skills. Strong communication and collaboration abilities across cross-functional teams. Ability to manage multiple priorities in a fast-paced environment. Self-starter with a mindset for process improvement and automation .
Dear Job Aspirants, Greetings from Writer Information! We are currently looking for candidates for the Domestic Voice Process in the following roles: Tamil & English Voice Process (Part-time& Full Time) Malayalam Voice Process (Full-time) Eligibility Criteria: Any graduate (with arrears or dropouts will be considered) Any diploma graduate Good communication skills in Tamil, Malayalam, and English Flexibility to work in rotational shifts and take rotational week-offs Shift Timings: Part time: 7PM to 12AM Full Time: Rotational shifts Job Description: Handle inbound customer calls with professionalism Address queries, complaints, and service requests Document customer interactions and details accurately Stay updated on company products, services, and policies Collaborate with team members to ensure customer satisfaction Adhere to internal standards and guidelines for call handling Benefits: Career growth and development opportunities Comprehensive training programs Friendly and supportive work environment Employee retention incentives Compensation: We offer the best compensation in the industry, along with attendance bonuses, retention bonuses, and night shift allowances. Part time: 8000 and for full time Tamil - 14000 and Malayalam - 17000 Interested candidates kindly share your updated resume to keerthana.yuvaraj@writerinformation.com or may walk in directly to the following venue on the specified dates and times: Venue: Writer Business Services Pvt. Ltd. 3rd Floor, Chamiers Towers Chamiers Road, Teynampet Chennai 600018 Walk-in Timings: 03-Sep-2025 (Wednesday) 9:30 AM to 3:00 PM
Role & responsibilities 1. Agreement & Contract Management i. Drafting and vetting corporate agreements and contracts. ii. Reviewing deviations from standard terms and assisting businesses in negotiating alignment with standard legal clauses . iii. Coordinating with stakeholders to ensure legally compliant and timely execution of contracts. 2. Litigation & Dispute Resolution Support i. Attending court hearings, police matters, and tracking daily updates on ongoing cases. ii. Providing regular status updates and summaries to D.G.M. Legal . iii. Conducting legal research through tools like Manupatra and preparing case briefs . 3. Legal Notices & Correspondence i. Drafting and replying to legal notices on behalf of the Writer Group in consultation with Group Head Legal . ii. Coordinating internally to gather necessary inputs and documentation . 4. Intellectual Property (IP) Coordination i. Handling complaints related to trademark infringements and coordinating action with external IP consultants . 5. Coordination with External Counsels i. Following up on pending counsel fee payments with Corporate/Business Accounts. ii. Maintaining records of payments made to external counsels across various matters . 6. Cross-functional Legal Support i. Tracking legal cases being handled outside Mumbai and updating the same Legal Head and DGM Legal . ii. Assisting in ongoing land title matters in collaboration with the Land Title team . iii. Supporting Branding & Marketing in trademark protection cases as directed . 7. Legal MIS & Inter-SBU Coordination i. Maintaining a comprehensive Legal MIS to track litigation, agreements, and compliance across all SBUs of the Writer Group . ii. Coordinating with SBU legal SPOCs to collect timely updates . iii. Preparing and submitting periodic legal status reports for senior management review . Preferred candidate profile Not Applicable
***************** We Are Hiring ******************************* Work Location: Gachibowli Interview Location: Writer Information, Kukatpally Employment Type: Full-time Interview Details: Venue: Writer Information, Kukatpally Date & Time: 03-Sep-25 to 30-Sep-25 [11am to 2PM] Only Monday to Friday Contact Person: [HR Vinay] Landmark : 8th FLOOR, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072https://share.google/gnfxfbwvHmF6Tts1f Job Overview: We are looking for enthusiastic and customer-oriented individuals to join our Healthcare Voice Process . The role involves assisting patients and customers over phone calls regarding doctor appointments, doctor availability, medical processes, and insurance-related queries. Key Responsibilities: - Handle inbound and outbound calls to assist patients and customers. - Book doctor appointments and share doctor availability. - Guide patients on hospital procedures and medical processes. - Explain insurance coverage and medical policies clearly. - Ensure customer satisfaction by resolving queries promptly. - Maintain accurate call records and follow company guidelines. Requirements: Qualification : Graduation is mandatory. (B.Pharm / M.Pharm will be an added advantage). - Proficiency in English, Hindi, and Telugu (mandatory). - Excellent verbal communication and listening skills. - Strong customer handling and interpersonal skills. - Freshers and experienced candidates are welcome. - Willingness to work in a voice process environment. Work Conditions: Shift Timings: Male employees: 24/7 rotational shifts Female employees : Day rotational shifts only Working Days: 6 days a week, 1 rotational week off Benefits: - Competitive salary & performance incentives - Training and career growth opportunities - Exposure to the healthcare support domain
Back office MBP Requirement: Graduation: B.com/BAF/BBI/BMS (Finance)/M.com ( HSC With Experience 6 Month ) Require FRESHER / Experienced Candidates PL,LAP, HL AND LI , GI. Work Location: MBP Ghansoli New Mumbai Shift: Rotational shift and Rotational week off ( NIght Shift For Male) Salary: Minimum wages NATS Stipend : 13k to 16k NTH Must have Knowledge of KYC, Loan, Insurance and banking Domain. Typing Speed Min 20 Wpm. As of now Only Male candidate Required Shift time - 1pm to 10pm ( Afternoon ) / 10pm to 7 AM( Night) Note: Please ensure that Candidates stay near the Office Location. MBP Ghansoli Interview Address - MBP Sector No 2 Building no 305 A wing 3rd floor Mindcraft Building opp to Indrayani Cafe Mahape Ghansoli New Mumbai Meet To HR Yasin shah
Role & responsibilities Lead end-to-end warehouse operations including material receipt, storage, issue, and dispatch. Ensure proper inventory management, stock reconciliation, and timely reporting. Oversee operation and maintenance of warehouse machinery (e.g., forklifts, conveyors, palletizers, packaging equipment). Implement preventive and corrective maintenance schedules for all machines. Ensure compliance with safety standards and operational SOPs. Train and guide warehouse staff, technicians, and operators for efficient operations. Coordinate with procurement, logistics, and supply chain teams for smooth functioning. Monitor warehouse KPIs (utilization, efficiency, downtime) and implement improvement plans. Prepare reports on machine performance, breakdowns, and operational challenges. Preferred candidate profile 5 - 8 years of experience in warehouse operations and machinery handling. Strong knowledge of warehouse management systems (WMS), ERP tools, and spare parts handling. Hands-on experience in operating and maintaining material handling equipment (MHE). Exposure to safety standards and compliance in warehouse operations.
Sr. Executive Incidents Management System Centre Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors) Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders Providing online technical support to field engineers and Electrician FLM and SLM Follow up & Alert handling/ Escalation handling Incident Management & Logging of Complaints Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power Responsibilities: Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority Escalate high TAT calls to internal/external stakeholders Handle interactions on phone as well as on mail within stipulated period Desired Attributes: Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach Experience and Education Background: 1-3 years preferably from ATM Industry Any Undergraduate OR Graduate with Good Communication Skills Open to work in Rotational Shifts (Day / Night)
Job description Candidate Requirement: Qualification: Must be Graduate in any stream Candidate having prior 2+ years work experience in healthcare background is preferred Should have managed team earlier Should be good with data Proficient with computer and MS application Job Role and Responsibility: Candidate will be responsible in handing and managing entire district operation for PMJAY Handling a team of Arogya Mitra (PMAM) in the respective district. Managing operation SLA as per agreed terms Ensure smooth operation within the district level Recruitment of Arogya Mitras Managing team attendance Manage team attrition and monthly performance of each team member. Ensure timely team meetings, reviews are conducted, proper use of office equipments and address any malfunctions Review data for incompleteness & errors and correct incompatibilities Apply data program techniques and procedures Generate reports and ensure that assigned work is completed within TAT from team each member Manage good relation with government health authorities.
Role & responsibilities Lead end-to-end warehouse operations including material receipt, storage, issue, and dispatch. Ensure proper inventory management, stock reconciliation, and timely reporting. Oversee operation and maintenance of warehouse machinery (e.g., forklifts, conveyors, palletizers, packaging equipment). Implement preventive and corrective maintenance schedules for all machines. Ensure compliance with safety standards and operational SOPs. Train and guide warehouse staff, technicians, and operators for efficient operations. Coordinate with procurement, logistics, and supply chain teams for smooth functioning. Monitor warehouse KPIs (utilization, efficiency, downtime) and implement improvement plans. Prepare reports on machine performance, breakdowns, and operational challenges. Preferred candidate profile 5 - 8 years of experience in warehouse operations and machinery handling. Strong knowledge of warehouse management systems (WMS), ERP tools, and spare parts handling. Hands-on experience in operating and maintaining material handling equipment (MHE). Exposure to safety standards and compliance in warehouse operations.
About the Role: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Associates Voice . This is a non-sales role, primarily handling inbound calls (internal). You will assist customers with their queries, provide accurate resolutions, and maintain high service standards. Key Responsibilities: Handle inbound customer queries over the phone Provide accurate and timely information and resolutions Ensure high levels of customer satisfaction Follow communication protocols and company policies Collaborate with team members for smooth operations. Location & Language Requirements: Bangalore – Proficiency in English and at least Kannada or Tamil (any 2 languages are mandatory) Monthly Stipend Range: 15,000 – 20,000 Shift & Work Details: 9 hours per day (including 60-minute break) 6-day work week with rotational weekly off Rotational shifts (24/7 work environment) Company-arranged drop-off service for shifts ending after 9:30 PM (within 15 km radius) Work continues on all local & national holidays Work Location: Writer Business Services Pvt Ltd #89/3, Seegehalli Village, Kadugodi Post, Beside Mahaveer Amaze Apartments, Bangalore – 560067. HR Contact: +91 98453 82664 (Prathap) If you’re passionate about delivering excellent customer service and ready to build your career with us, apply now and be part of our growing team!
***Writer Information is hiring for Customer Service Executive (Voice Process)*** Roles and Responsibilities Assisting customers, resolving issues, and ensuring a positive experience. They handle inquiries, provide information, and offer solutions, often acting as the first point of contact for customers. Handle customer queries and resolving customer issues over call. Experience: 0-1 years with excellent communication in bilingual languages like ( English, Hindi) (English, Kannada) (English, Telugu) Salary: 13K - 21K (Take Home) + Incentives Transportation: Yes ( For night shifts) upto 15Km. Working Days: 6 days (1 Rotational Week off) Shifts: 24*7 ( Rotational Shifts ) Education: Intermediate and above. Languages Required: Excellent communication in bilingual languages like ( English,Hindi) (English, Kannada) (English, Telugu) Date of Joining: Immediate. Interview Mode: Walk-In Interview timings: 09:30Am to 2pm (Monday to Saturday) Work Location: Hyderabad ( Kukatpally ) Walk-in/Work location : 8th FLOOR Writer Information, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072
Minimum 1 year experience in banking sector Excellent to Good English communications as its for premium client HSBC Work location Goregaon - Mumbai
Roles and Responsibilities Source candidates through various channels such as job portals, social media, referrals, and internal databases. Conduct initial screening of resumes and cover letters to identify suitable candidates. Coordinate with hiring managers to understand their requirements and schedule interviews. Manage bulk hiring processes from sourcing to onboarding new employees. Ensure timely communication with applicants regarding interview schedules and offer extensions. Desired Candidate Profile 2-4 years of experience in recruitment or a related field (BPO/Non-IT). Strong understanding of BPO recruitment processes and procedures. Excellent communication skills for effective coordination with hiring managers and candidates. Ability to work under pressure during peak seasons or tight deadlines.
Key Responsibilities: Project Leadership & Coordination Lead end-to-end project management activities across all assigned locations. Coordinate with site in-charges, supervisors, judiciary/high court teams, and internal departments (IT, Finance, HR). Ensure effective collaboration between zonal supervisors and customer teams. Operational Oversight Oversee production activities, including inventory, scanning, indexing, metadata entry, extraction, and transfer of images to client servers. Monitor project progress, identify bottlenecks, and implement corrective actions. Drive quality assurance and adherence to project timelines. Customer & Stakeholder Engagement Serve as the primary point of contact for judiciary/high court teams and client stakeholders. Foster long-term client relationships through proactive communication and issue resolution. Travel & Field Management Conduct visits to all 13 project locations once every three months. Provide on-ground support, assess operations, and ensure compliance with project objectives. Reporting Report directly to the Delivery Head and BU Head. Provide regular updates on project status, risks, and outcome Qualifications & Experience Bachelors degree in any discipline (Masters degree preferred). 3–5 years of ground-level project management experience (non-software delivery projects). Strong knowledge of Andhra Pradesh territorial region with proficiency in Telugu language (mandatory). Proven ability to manage multi-location projects and diverse teams. Strong problem-solving, stakeholder management, and decision-making skill Additional Requirements Willingness to travel extensively across Andhra Pradesh. Strong communication and interpersonal
Role & responsibilities 1 . ATM - Uptime Management Monitor and manage First Level Maintenance (FLM) and Second Level Maintenance (SLM) activities ensuring quick response to ATM incidents. Track and report ATM uptime performance against SLA commitments to client banks. Coordinate with IMSC, field engineers, and vendor partners to minimize service disruptions. 2. Cash Loading & Evacuation Ensure smooth coordination with Cash Replenishment Agencies (CRA) for loading and evacuation of cash. Escalate and resolve discrepancies related to CIT/CRA operations with banks/vendors. 3. Relationship Management & Client Engagement Serve as the single point of contact for client banks for operational issues and escalations. Conduct periodic review meetings with banks to discuss performance, SLA adherence, and service improvements. Build and maintain strong relationships with client stakeholders to enhance customer satisfaction. Provide proactive insights and recommendations to improve ATM availability and efficiency. 4. Financial Management Ensure timely preparation and submission of invoices in line with contractual terms. Track collections and follow up with client banks for timely payment realization. Coordinate with Finance and Operations teams to resolve disputes in billing and collections. 5. Projects & Service Enhancements Collaborate with internal teams (Operations, Vendor Management, Cash Management) for smooth execution of client projects. Preferred candidate profile Graduation in any field 3-5 years of experience in relationship management or client relations in the BSFI sector
Location: Kukatpally, Pillar No. 821, Opposite Reliance, 5th Floor, Writer Information Office Salary: 15,000 20,000 per month Languages Required: Ability to read and understand Tamil and Gujarati Experience: Freshers can apply / Prior experience is a plus Job Type: Full-time Responsibilities: Perform accurate and timely data entry tasks Verify and update records as required Handle documents and reports in Tamil and Gujarati Assist with administrative tasks as needed Requirements: Good typing and computer skills Ability to read, write, and understand Tamil and Gujarati Attention to detail and accuracy Good communication skills Interested candidates can apply by visiting our office at the mentioned address. Preferred candidate profile 8106911422- Divya 5th FLOOR, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072
Roles and Responsibilities Manage sales team performance, providing guidance and support to achieve targets. Develop and implement effective strategies for lead generation, conversion, and customer retention. Conduct regular meetings with the team to discuss progress, identify areas of improvement, and provide feedback. Collaborate with other departments (e.g., marketing) to develop promotional materials and campaigns. Analyze sales data to optimize processes and improve overall efficiency. Desired Candidate Profile 1-3 years of experience in B2B sales or a related field. Proven track record of success in managing teams towards achieving targets. Strong understanding of IT services & consulting industry trends and best practices. Excellent communication, leadership, problem-solving skills; ability to work under pressure.