Customer Support Executive - Healthcare (Voice Process)

Writer Business Services

0 - 1 years

2 Lacs

hyderabad

Posted:21 hours ago| Platform:

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Skills Required

customer service healthcare bpo healthcare hindi voice process bpo communication skills insurance support appointment booking english language

Work Mode

Work from Office

Job Type

Full Time

Job Description

* We Are Hiring ***************

Work Location:

Interview Details:

Venue:

https://share.google/gnfxfbwvHmF6Tts1f

Job Overview:

Healthcare Voice Process

Key Responsibilities:

-
Handle inbound and outbound calls to assist patients and customers.
-
Book doctor appointments and share doctor availability.
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Guide patients on hospital procedures and medical processes.
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Explain insurance coverage and medical policies clearly.
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Ensure customer satisfaction by resolving queries promptly.
- Maintain accurate call records and follow company guidelines.

Requirements:

Qualification
: Graduation is mandatory. (B.Pharm / M.Pharm will be an added advantage).
-
Proficiency in English, Hindi, and Telugu (mandatory).
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Excellent verbal communication and listening skills.
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Strong customer handling and interpersonal skills.
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Freshers and experienced candidates are welcome.
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Willingness to work in a voice process environment.

Work Conditions:

Shift Timings:

Male employees:
24/7 rotational shifts
Female employees
: Day rotational shifts only

Working Days:
6 days a week, 1 rotational week off

Benefits:

-
Competitive salary & performance incentives
-
Training and career growth opportunities
-
Exposure to the healthcare support domain

More Jobs at Writer Business Services

Customer Support Executive - Healthcare (Voice Process)

hyderabad

Experience: Not specified

INR 2 - 2 Lacs

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