Jira System Administrator- SME

Preferred candidate profile

About the Role

Program Project Management Tool SME

Key Responsibilities

• JIRA Administration & Development

• Configure, customize, and maintain JIRA projects, workflows, screens, fields, permissions, and notifications.
• Develop and maintain JIRA plugins, scripts (ScriptRunner), and automation rules to meet business needs.
• Integrate JIRA with other tools (Confluence, Git, CI/CD pipelines, etc.).
• Monitor system performance, ensure upgrades, and manage user provisioning and access.
• Build custom dashboards, reports, and analytics for stakeholders.

• Process Optimization & Automation

• Translate business requirements into efficient JIRA workflows and automation.
• Implement best practices for issue tracking, backlog management, and Agile/DevOps methodologies.
• Ensure scalability, governance, and compliance in JIRA/Atlassian environments.

• AI/ML Responsibilities

• Enhance JIRA with

  AI-driven insights and automation

  , such as ticket categorization, workload prediction, and intelligent reporting.
• Leverage historical JIRA datasets to build

  predictive and prescriptive models

  .
• Work on

  AI-based agents

  to automate repetitive JIRA tasks and improve user experience.
• Integrate and Develop

  NLP and GPT-based solutions

  using JIRA or JIRA agents.

Required Skills & Experience

• JIRA Administration

• 3+ years of experience as a JIRA Administrator.
• Strong expertise in

  Atlassian tools

  (JIRA, Confluence, Bitbucket, Service Management).
• Proficiency in configuring workflows, fields, screens, permissions, and security schemes.
• Hands-on experience with

  ScriptRunner, REST APIs, and plugin development

  .
• Familiarity with Agile, Scrum, and DevOps practices.
• Experience with integrations between JIRA and CI/CD, monitoring, or cloud platforms (AWS/Azure/GCP).

• AI/ML

• 3+ years working with AI/ML.
• Strong proficiency in Python and libraries such as Pandas, NumPy, Scikit-learn, TensorFlow, or PyTorch.
• Experience with

  AI-based automation in enterprise workflows

  .
• Develop and understanding of

  prediction models, NLP, and agent-based AI frameworks

  .
• Familiarity with

  Microsoft Semantic Kernel

  or multi-agent AI systems.
• Working experience with Azure services(Fucntion, app services, cosmodb, sql server, AI search index)

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-starter with a mindset for

  process improvement and automation

  .