Call Quality Analyst

1 - 3 years

2 Lacs

Posted:-1 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.

Key Responsibilities:

  • Conduct audits of calls, emails, chats, and

    complaint audits

    .
  • Identify gaps, share feedback with agents/teams, and suggest improvements.
  • Maintain audit reports and highlight key findings for management.
  • Provide coaching support to improve customer interactions and compliance.
  • Ensure adherence to processes, policies, and regulatory standards.

Requirements:

  • Graduate degree or equivalent experience.
  • Prior QA/auditing experience, preferably in BPO/customer service.
  • Strong banking experience in customer service will be preferred.

  • Good analytical, communication, and feedback skills.
  • Detail-oriented with strong organizational and time management skills.
  • Immediate joiners preferred

    .

Job Details:

  • Organization:

    Wyzmindz Solution Private Limited
  • Location:

    Noida, Sector 63
  • Work Module:

    Work from Home

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Wyzmindz Solutions logo
Wyzmindz Solutions

Information Technology

Innovate City

RecommendedJobs for You

garia, kolkata/calcutta