Role & responsibilities Analyze Customer problems and providing solutions using the knowledge based. Diagnose customer issues through process of elimation by asking probing questions. Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. Preferred candidate profile 0 to 3 Years of experience. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Proficiency with computers, especially with CRM software and strong typing skills. Previous customer service experience, especially in practical industry preferred. Perks and benefits Best compensation as per Industry std

About the Role: We are looking for dynamic and accountable Regional Network Managers to lead and manage our company-owned (COCO) fleet operations across assigned regions. This role is crucial in ensuring fast, reliable, and high-quality roadside assistance service delivery to our customers. Key Responsibilities: Driver Hiring & Management: Recruit, onboard, and manage COCO drivers and mechanics, ensuring adequate coverage and adherence to operational standards. Fleet Operations: Oversee the maintenance and availability of towing vehicles and service bikes in the region. Performance & Productivity: Drive daily productivity of drivers and mechanics, ensuring efficient dispatch, coverage, and completion of service requests. TAT & C-Sat: Ensure adherence to turnaround time (TAT) SLAs and maintain high customer satisfaction (C-SAT) scores across all RSA interventions. Monitoring & Reporting: Generate daily/weekly MIS reports to track fleet usage, driver performance, downtime, and key KPIs. Rewards & Recognition: Run incentive and recognition programs to motivate COCO fleet staff and boost performance. Compliance & Vigilance: Remain alert and proactive to detect and investigate any fraudulent or inappropriate activity within the network. Take corrective actions as required. Cross-functional Collaboration: Coordinate with control room, tech, and quality teams to ensure smooth operations and process compliance. Required Skills & Experience: 5-10 years of experience in transport/logistics/fleet or RSA operations. Proven team management experience, especially with blue-collar workforce. Strong understanding of vehicle maintenance, dispatch management, and SLA adherence. Analytical and process-oriented with strong reporting and operational control skills. Ability to thrive in a high-pressure, field-intensive role with strong problem-solving mindset. Preferred: Experience working in Roadside Assistance, Vehicle Towing, or On-Road Service companies. Exposure to managing regional operations across multiple cities/towns. Local language fluency for effective driver and mechanic engagement.

About Global Assure: At Global Assure, we are a six-year-old, fast-growing company specializing in vehicle breakdown, health, wellness, and travel assistance. In just a few years, weve become one of the fastest-growing players in the industry, achieving an impressive 50% year-on-year growth. Our focus is simple but powerful: to create lasting, meaningful relationships with both our customers and our employees. For our customers, we provide reliable, empathetic assistance in times of distress, whether its on the road, dealing with a health issue, or managing travel challenges. But we also understand that our success depends on our people. By fostering a supportive, growth-oriented environment, we empower our employees to develop their skills, take on new challenges, and grow with the company. We believe that a companys success is driven by the strength of its team, which is why we are committed to creating an engaging and rewarding workplace. As we continue to grow, we offer a unique opportunity for employees to make an impact, advance their careers, and be part of an organization that values both customer satisfaction and employee well-being. If youre looking for a career where you can contribute to a company that values both its customers and its people, Global Assure is the perfect place for you. Company Info Address:5Th Floor, Tower A, Park Centra Building, National , GURGAON, Haryana, India Position - Customer Service Team Lead As a Customer Service Team Leader, you will be responsible for overseeing a team of customer service representatives (CSRs), ensuring high standards of service delivery, managing day-to-day operations, and providing leadership to help meet organizational goals. You will guide and support your team in resolving customer issues, promoting excellence, and fostering an environment of continuous improvement. Key Responsibilities : Team Leadership : Supervise and motivate a team of customer service representatives. Ensure team members meet performance targets and service standards. Customer Interaction : Handle complex customer inquiries, complaints, and escalations, ensuring resolution in line with company policies and customer expectations. Performance Monitoring : Track team performance metrics and provide regular feedback to team members. Implement coaching and development strategies for continuous improvement. Training & Development : Conduct training programs and workshops to improve team skills, product knowledge, and overall customer service performance. Operational Efficiency : Optimize customer service workflows, ensuring processes are effective and aligned with company objectives. Quality Assurance : Maintain high-quality service by ensuring compliance with service standards and handling customer feedback. Reporting & Administration : Prepare performance reports, track key performance indicators (KPIs), and participate in leadership meetings to discuss performance trends. Qualifications : Proven experience in a customer service or team leader role (2-3 years preferred). Strong leadership, communication, and interpersonal skills. Ability to manage and motivate a team in a high-pressure environment. Excellent problem-solving abilities and conflict resolution skills. Knowledge of customer service best practices and relevant software tools (CRM, Microsoft Office). Bachelors degree in Business, Communications, or related field (preferred but not required). Desired Skills : Exceptional organizational skills and attention to detail. Strong decision-making abilities and proactive management approach. Ability to foster a collaborative and positive team culture. Working Conditions : Flexible work hours, including occasional evenings or weekends as needed. Competitive salary and benefits package, including health insurance, paid time off, and career development opportunities. Why Join Global Assure? At Global Assure , we understand that when customers reach out for assistance, they are often in distress and need immediate support. As a member of our team, you ll have the opportunity to make a real difference in people s lives, providing reassurance, practical solutions, and compassionate care. If you are a dedicated problem-solver with a passion for delivering outstanding service, we invite you to join our team and be part of our mission to provide exceptional assistance to those in need. Why You Should Apply: Make a Real Impact: Help people when they need it most, delivering compassionate support in moments of distress. Growth Opportunities: Be part of a company that values its people, offering opportunities for professional development and advancement. Supportive Team Environment: Work with a dynamic team committed to delivering excellence in customer service.

Key Responsibilities: Customer Issue Resolution: Identify and resolve customer problems using the knowledge base and available resources, ensuring each solution is tailored to the customers unique needs. Empathy & Support: As our customers often reach out during times of distress, its crucial to treat each customer with the care and attention they deserve. Youll provide compassionate, thoughtful support, as you would to a friend or family member in need. Problem Diagnosis: Use a logical approach to diagnose issues, ask probing questions, and provide effective solutions to customers in stressful situations. Documentation: Accurately document customer issues, following company guidelines and maintaining detailed records for future reference. Service Explanation: Clearly explain service contract provisions to customers, especially in challenging situations, ensuring they understand their benefits and options. Inbound & Outbound Calls: Handle both inbound and outbound calls, as well as email inquiries, providing prompt, professional, and courteous assistance. Adherence to SOPs: Follow Standard Operating Procedures (SOPs) and company scripts to ensure consistent, high-quality service. Quality Improvement: Continuously contribute to the improvement of service quality by recommending and implementing better processes and solutions. Active Listening & Communication: Exhibit excellent active listening skills, demonstrating empathy and understanding in every interaction. Communicate clearly and professionally, both in writing and verbally. Problem-Solving: Use logical reasoning to evaluate alternative solutions and make decisions that benefit the customer and align with company goals. Time Management & Responsibility: Manage time effectively, prioritizing tasks and ensuring that customer needs are met in a timely manner. Why You Should Apply: Make a Real Impact: Help people when they need it most, delivering compassionate support in moments of distress. Growth Opportunities: Be part of a company that values its people, offering opportunities for professional development and advancement. Supportive Team Environment: Work with a dynamic team committed to delivering excellence in customer service. Preferred candidate profile Key Skills & Qualifications: Exceptional Customer Service: Strong ability to listen actively, empathize with customers, and provide clear, concise solutionsespecially when customers are facing stressful situations. Communication Skills: Excellent verbal and written communication, with a professional phone demeanor. Language : Must know Hindi & English, Other regional Language is a plus. Empathy: Ability to treat customers with compassion, patience, and understanding, particularly in distressing circumstances. Problem-Solving Abilities: Strong reasoning skills to assess customer issues and provide the best possible resolution. Technical Proficiency: Comfortable using CRM software and other computer systems; strong typing skills. Previous Experience: Previous customer service experience is preferred, especially in a service-oriented or practical industry. Education: A college degree or equivalent experience is preferred. Accountability: Take ownership of tasks and responsibilities, ensuring high standards of service are met. Why Join Global Assure? At Global Assure , we understand that when customers reach out for assistance, they are often in distress and need immediate support. As a member of our team, you’ll have the opportunity to make a real difference in people’s lives, providing reassurance, practical solutions, and compassionate care. If you are a dedicated problem-solver with a passion for delivering outstanding service, we invite you to join our team and be part of our mission to provide exceptional assistance to those in need. WhatsApp your CV to 8130471166 or mail to neha.luthra@globalassure.com

Key Responsibilities: Customer Issue Resolution: Identify and resolve customer problems using the knowledge base and available resources, ensuring each solution is tailored to the customers unique needs. Empathy & Support: As our customers often reach out during times of distress, its crucial to treat each customer with the care and attention they deserve. Youll provide compassionate, thoughtful support, as you would to a friend or family member in need. Problem Diagnosis: Use a logical approach to diagnose issues, ask probing questions, and provide effective solutions to customers in stressful situations. Documentation: Accurately document customer issues, following company guidelines and maintaining detailed records for future reference. Service Explanation: Clearly explain service contract provisions to customers, especially in challenging situations, ensuring they understand their benefits and options. Inbound & Outbound Calls: Handle both inbound and outbound calls, as well as email inquiries, providing prompt, professional, and courteous assistance. Adherence to SOPs: Follow Standard Operating Procedures (SOPs) and company scripts to ensure consistent, high-quality service. Quality Improvement: Continuously contribute to the improvement of service quality by recommending and implementing better processes and solutions. Active Listening & Communication: Exhibit excellent active listening skills, demonstrating empathy and understanding in every interaction. Communicate clearly and professionally, both in writing and verbally. Problem-Solving: Use logical reasoning to evaluate alternative solutions and make decisions that benefit the customer and align with company goals. Time Management & Responsibility: Manage time effectively, prioritizing tasks and ensuring that customer needs are met in a timely manner. Why You Should Apply: Make a Real Impact: Help people when they need it most, delivering compassionate support in moments of distress. Growth Opportunities: Be part of a company that values its people, offering opportunities for professional development and advancement. Supportive Team Environment: Work with a dynamic team committed to delivering excellence in customer service. Preferred candidate profile Key Skills & Qualifications: Exceptional Customer Service: Strong ability to listen actively, empathize with customers, and provide clear, concise solutions especially when customers are facing stressful situations. Communication Skills: Excellent verbal and written communication, with a professional phone demeanor. Language : Must know Hindi & English, Other regional Language is a plus. Empathy: Ability to treat customers with compassion, patience, and understanding, particularly in distressing circumstances. Problem-Solving Abilities: Strong reasoning skills to assess customer issues and provide the best possible resolution. Technical Proficiency: Comfortable using CRM software and other computer systems; strong typing skills. Previous Experience: Previous customer service experience is preferred, especially in a service-oriented or practical industry. Education: A college degree or equivalent experience is preferred. Accountability: Take ownership of tasks and responsibilities, ensuring high standards of service are met. Why Join Global Assure? At Global Assure , we understand that when customers reach out for assistance, they are often in distress and need immediate support. As a member of our team, you’ll have the opportunity to make a real difference in people’s lives, providing reassurance, practical solutions, and compassionate care. If you are a dedicated problem-solver with a passion for delivering outstanding service, we invite you to join our team and be part of our mission to provide exceptional assistance to those in need. WhatsApp your CV to 8130471166 or mail to neha.luthra@globalassure.com Show more Show less

We are looking for a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the performance of our call center operations. The ideal candidate will ensure that all customer interactions align with company standards, enhance service quality, and support continuous improvement initiatives. Key Responsibilities: Monitor and evaluate inbound and outbound calls using established quality assurance standards and tools. Identify communication gaps between customers and advisors; provide actionable feedback for improvement. Ensure adherence to quality assurance benchmarks and organizational standard operating procedures. Participate in calibration sessions, employee communication initiatives, and help in developing training and communication tools. Deliver constructive feedback on telephone etiquette, process compliance, and product knowledge. Provide individual performance expectations, develop action plans, and support skill enhancement initiatives. Manage and maintain quality dashboards and reports to ensure timely, accurate performance insights. Desired Skills & Competencies: Excellent communication and interpersonal skills. Strong analytical mindset with attention to detail. Proficient in MS Excel and reporting tools. Ability to give clear, constructive feedback and coach team members. Knowledge of quality monitoring tools and techniques.

Job Summary We are looking for a proactive and experienced Assistant Manager - Trainer to join our Training & Development team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs across departments especially focused on our call center agents. This role requires strong communication skills, a keen understanding of adult learning principles, and the ability to align training with organizational goals. Key Responsibilities Conduct onboarding training for new joiners across call center and support teams. Design and deliver product/process training sessions for existing employees. Create effective training modules, presentations, and handouts. Identify training needs by evaluating strengths and areas of improvement. Conduct refresher training sessions and soft skills development programs. Monitor and evaluate training effectiveness through feedback and performance metrics. Partner with team leaders and department heads to ensure consistent delivery of quality service. Maintain training records and provide regular reports to senior management. Support in the implementation of Learning & Development initiatives company-wide. Key Skills & Competencies Excellent communication, facilitation, and presentation skills. Strong interpersonal and stakeholder management abilities. Ability to manage multiple training sessions and priorities. Sound knowledge of adult learning methodologies. Analytical skills for training needs analysis and performance evaluation.