Job
Description
About Global Assure: At Global Assure, we are a six-year-old, fast-growing company specializing in vehicle breakdown, health, wellness, and travel assistance. In just a few years, weve become one of the fastest-growing players in the industry, achieving an impressive 50% year-on-year growth. Our focus is simple but powerful: to create lasting, meaningful relationships with both our customers and our employees. For our customers, we provide reliable, empathetic assistance in times of distress, whether its on the road, dealing with a health issue, or managing travel challenges. But we also understand that our success depends on our people. By fostering a supportive, growth-oriented environment, we empower our employees to develop their skills, take on new challenges, and grow with the company. We believe that a companys success is driven by the strength of its team, which is why we are committed to creating an engaging and rewarding workplace. As we continue to grow, we offer a unique opportunity for employees to make an impact, advance their careers, and be part of an organization that values both customer satisfaction and employee well-being. If youre looking for a career where you can contribute to a company that values both its customers and its people, Global Assure is the perfect place for you. Company Info Address:5Th Floor, Tower A, Park Centra Building, National , GURGAON, Haryana, India Position - Customer Service Team Lead As a Customer Service Team Leader, you will be responsible for overseeing a team of customer service representatives (CSRs), ensuring high standards of service delivery, managing day-to-day operations, and providing leadership to help meet organizational goals. You will guide and support your team in resolving customer issues, promoting excellence, and fostering an environment of continuous improvement. Key Responsibilities : Team Leadership : Supervise and motivate a team of customer service representatives. Ensure team members meet performance targets and service standards. Customer Interaction : Handle complex customer inquiries, complaints, and escalations, ensuring resolution in line with company policies and customer expectations. Performance Monitoring : Track team performance metrics and provide regular feedback to team members. Implement coaching and development strategies for continuous improvement. Training & Development : Conduct training programs and workshops to improve team skills, product knowledge, and overall customer service performance. Operational Efficiency : Optimize customer service workflows, ensuring processes are effective and aligned with company objectives. Quality Assurance : Maintain high-quality service by ensuring compliance with service standards and handling customer feedback. Reporting & Administration : Prepare performance reports, track key performance indicators (KPIs), and participate in leadership meetings to discuss performance trends. Qualifications : Proven experience in a customer service or team leader role (2-3 years preferred). Strong leadership, communication, and interpersonal skills. Ability to manage and motivate a team in a high-pressure environment. Excellent problem-solving abilities and conflict resolution skills. Knowledge of customer service best practices and relevant software tools (CRM, Microsoft Office). Bachelors degree in Business, Communications, or related field (preferred but not required). Desired Skills : Exceptional organizational skills and attention to detail. Strong decision-making abilities and proactive management approach. Ability to foster a collaborative and positive team culture. Working Conditions : Flexible work hours, including occasional evenings or weekends as needed. Competitive salary and benefits package, including health insurance, paid time off, and career development opportunities. Why Join Global Assure? At Global Assure , we understand that when customers reach out for assistance, they are often in distress and need immediate support. As a member of our team, you ll have the opportunity to make a real difference in people s lives, providing reassurance, practical solutions, and compassionate care. If you are a dedicated problem-solver with a passion for delivering outstanding service, we invite you to join our team and be part of our mission to provide exceptional assistance to those in need. Why You Should Apply: Make a Real Impact: Help people when they need it most, delivering compassionate support in moments of distress. Growth Opportunities: Be part of a company that values its people, offering opportunities for professional development and advancement. Supportive Team Environment: Work with a dynamic team committed to delivering excellence in customer service.
