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2296 Customer Interaction Jobs

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3.0 - 7.0 years

5 - 9 Lacs

gurugram

Work from Office

Act as a Product Owner for features and enhancements on the CLIC platform. Support the product vision and strategy for CLIC and ACE capabilities, collaborating with technology and business stakeholders. Translate business needs into actionable user stories and acceptance criteria for engineering teams. Manage backlog refinement, sprint planning, and sprint reviews to ensure delivery aligns with roadmap priorities. Partner with product managers to support LPM and LRP processes, ensuring accurate sizing and prioritization of ETIs. Leverage Lumi and other data platforms to generate insights, identify opportunities, and support product decisions. Apply SQL, Hive, Python, and scripting techniques...

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8.0 - 10.0 years

25 - 30 Lacs

bengaluru

Work from Office

About CloudThat: At CloudThat, we are driven by our mission to empower professionals and businesses to harness the full potential of cloud technologies. As a leader in cloud training and consulting services in India, our core values guide every decision we make and every customer interaction we have. Our culture is built on: Proprietorship Process Thinking Relentless Learning Commitment to Client Innovativeness Proactiveness If these principles resonate with you, we invite you to be a part of our journey. Role Overview: We are seeking a highly skilled Senior Solutions Architect Data & AI (AWS) to join our team. This role will be instrumental in designing, architecting, and delivering scalabl...

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0.0 - 9.0 years

2 - 11 Lacs

jamnagar

Work from Office

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and ...

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2.0 - 6.0 years

3 - 6 Lacs

mumbai

Work from Office

Handle and nurture leads by communicating effectively through email, phone, and WhatsApp. Deliver relevant communications and offers to potential clients. Understand and explain products to customers in a clear and compelling manner. Use AI tools, such as ChatGPT, to enhance customer interactions and support. Employ negotiating tactics to close sales, with the ability to involve senior colleagues when needed. Utilize online systems efficiently to manage customer interactions and sales processes. Requirements: Excellent English speaking and communication skills. Proficiency in emailing and phone call etiquette. Familiarity with AI tools, particularly ChatGPT. Ability to understand products an...

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4.0 - 9.0 years

6 - 11 Lacs

noida

Work from Office

-Attending to calls, email management, Manage CRM -Client coordination, via call and mail. -Documentation and drafting -Handling complete calendar -Strong follow up with Clients -Pleasing personality with good communication skills -Proficient in MS Office, Excel, PowerPoint -Customer interaction

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0.0 - 5.0 years

0 - 2 Lacs

amritsar

Work from Office

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Amritsar Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback wit...

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1.0 - 3.0 years

3 - 4 Lacs

ahmedabad

Work from Office

Job Summary: We are looking for a Customer Relation Executive who will be responsible for managing customer interactions, addressing queries, resolving concerns, and ensuring a high level of customer satisfaction. The role requires strong communication skills, problem-solving ability, and a customer-first approach. Key Responsibilities: Handle customer inquiries via phone, email, chat, or in person. Build and maintain strong relationships with customers to enhance loyalty. Resolve customer complaints promptly and effectively, ensuring customer satisfaction. Provide accurate information about products, services, and policies. Coordinate with internal departments to address customer needs. Mai...

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8.0 - 13.0 years

8 - 18 Lacs

noida

Work from Office

Role & responsibilities To explore DDGS customer direct buyers & traders To finalize order & communicate to plant & keep track of supply To prepare MIS & daily reports To explore export market of DDGS Keep update of market prices local & international & maintain customer profile Keep required orders as per supply requirement Increase realization and customer base Visiting & meeting customers Tie up direct customer & explore export market Keep MIS and approvals in place as per SOP Market information and prices of DDGS substitutes, Soya DOC, DORB etc.

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3.0 - 4.0 years

7 - 17 Lacs

pune

Work from Office

Sales Development Representative, Data and AI About NutaNXT: NutaNXT is a next-generation software product engineering services provider, specializing in building innovative, AI-first solutions powered by Snowflake, AI/ML, Data Engineering, Snowflake, Analytics, and Cloud technologies. As a trusted Snowflake AI Partner, we have successfully delivered transformative data solutions to a diverse portfolio of clients across industries, enabling them to harness the full potential of the AI and the Snowflake Data Cloud. You will have the opportunity to work on high-impact client projects across the US and India, collaborating with some of the brightest minds in the Data and AI industry. As part of...

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4.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

As a Project Manager at Sai Life Sciences, a leading Contract Research, Development, and Manufacturing Organization (CRDMO), you will play a crucial role in overseeing the successful delivery of projects within the API-CRDMO department based in Hyderabad. Your responsibilities will include: - Ensuring timely kick-off of awarded projects and preparing comprehensive Gantt charts for project delivery schedules. - Managing end-to-end project management activities, including maintaining schedules and project budgets. - Coordinating regularly with Cross-Functional Teams (CFT) such as PR&D, AR&D, PE, QA, QC, and Production through meetings to address project-related issues. - Updating and maintaini...

Posted 6 hours ago

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0.0 - 2.0 years

3 - 10 Lacs

baripada, odisha (orissa), india

On-site

Customer Interaction: Communicate with customers via phone and email to address inquiries, complaints, or service-related issues. Support Initiatives: Provide hands-on support for customer care activities, ensuring prompt and effective resolution of customer concerns. Cross-Selling & Up-Selling: Identify opportunities to promote additional products or services during customer interactions. Performance Tracking: Monitor and track key customer service metrics to evaluate the efficiency and quality of support provided. Data Capture: Accurately document customer interactions, feedback, and service issues in the system for future reference and improvement. Customer Satisfaction: Work consistently...

Posted 7 hours ago

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9.0 - 13.0 years

0 Lacs

chennai, tamil nadu

On-site

As a member of Qualcomm WIN Customer Engineering Team at Qualcomm India Private Limited, you will be responsible for providing support to Qualcomm customers utilizing Wifi6/Wifi7 Access Points/WLAN chipsets. Your role will involve end-to-end debugging and log analysis of issues related to various WLAN SoCs/chipsets, including AP bring up, management and data path procedures, advanced WLAN features, functional, performance, and stability issues, troubleshooting of networking and offload protocols, as well as software and hardware issues. Collaboration with global teams and close work with Customers, Software Development, and Connectivity System Test teams globally will be essential to analyze...

Posted 7 hours ago

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0.0 - 4.0 years

0 Lacs

pune, maharashtra

On-site

As a Girl Sales Executive, your primary responsibility will be to engage in daily sales activities, with a focus on handling online sales through platforms such as Instagram and Mesho. You will be offered a fixed salary along with incentives based on your sales performance. This is a full-time and permanent position that operates on a day shift schedule. In addition to the fixed salary and incentives, you may also be eligible for performance bonuses and yearly bonuses. The work location for this role is in person, where you will have the opportunity to interact with customers directly and contribute to the sales team's success. - Engage in daily sales activities - Handle online sales through...

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Business Analyst with 4-6 years of experience, you will be responsible for configuring ERP products and providing application support for functional issues. Your role will involve having a clear understanding of the software development life cycle, being process-oriented, and having strong fundamentals in Leasing. Exposure to Agile methodology, requirements capturing using use cases, and feature-driven methods will be beneficial. You will also be identifying and executing test strategies, test plans, and functional test cases. Additionally, you will be preparing and conducting functional reviews and training sessions. Collaboration with customers and cross-location teams ...

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1.0 - 5.0 years

0 Lacs

ghaziabad, uttar pradesh

On-site

As a Telecaller Executive at Lohamandi.com, you will be a confident communicator with a passion for sales and customer interaction in India's fastest-growing digital platform in the steel and construction material space. Your responsibilities will include making outbound calls to prospective B2B/B2C customers, explaining products such as TMT Bars & Construction Steel clearly and effectively, following up on leads, and ensuring customer satisfaction. It is essential to maintain proper records of calls and leads as part of your role. Key Responsibilities: - Make outbound calls to prospective B2B/B2C customers - Explain products such as TMT Bars & Construction Steel clearly and effectively - Fo...

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2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

Role Overview: You will be joining LAFAYRE, a prestigious clean luxury beauty brand dedicated to formulating top-notch products based on a fusion of French Technology & Ayurveda. The team at LAFAYRE has curated the finest herbs to create potent solutions for skin, hair, and overall wellness, firmly believing in the purity of nature. Headquarters are located in Mohali-Tricity, Punjab, with an expansion to Jaipur, Rajasthan. Key Responsibilities: - Build strong client relations and drive sales - Train salon staff on product knowledge - Foster business relationships with salon owners - Organize customer interaction events - Ensure customer satisfaction and maintain effective day-to-day communic...

Posted 9 hours ago

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0.0 - 4.0 years

0 Lacs

jaipur, rajasthan

On-site

Role Overview: As a Jewelry Sales Associate at NEXUS JOBS, you will be an integral part of the team in Jaipur. This role is perfect for individuals interested in sales and the jewelry industry, offering opportunities to develop sales techniques and interact with customers in a dynamic setting. Key Responsibilities: - Engage with customers to understand their preferences and budget - Recommend suitable jewelry items and upsell complementary products - Achieve sales targets and maintain knowledge of jewelry trends - Ensure high customer satisfaction and manage store displays - Utilize CRM software for efficient sales data management - Assist in inventory management and participate in promotion...

Posted 9 hours ago

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6.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

As a Sales and Business Development professional with 6 to 10 years of experience in Regulated markets, particularly in North America and/or Europe, your role will involve the following key responsibilities: - Interacting with customers to understand their commercial requirements and new development pipeline - Identifying new customers in the region to expand market presence - Preparing annual budgets and working towards achieving them - Coordinating with internal cross-functional teams to ensure timely addressal of all technical requests - Providing monthly and quarterly forecasts to Planning & Operations - Working on MIS and preparing inputs for monthly, quarterly, and annual reviews The q...

Posted 9 hours ago

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: You should have a minimum of 5 years of robust experience in Java/J2EE technologies, including Core Java and frameworks like Spring, Spring Boot, React, Hybrid, and Mobile. Additionally, you should be well-versed in Hibernate, JPA, JDBC, and have experience working with web application environments such as Eclipse, Tomcat, WebLogic, and WebSphere. Your expertise should cover Java and Javascript. Key Responsibilities: - Proficiency in tools like Git, SVN, and Maven is required. - Knowledge of Oracle Database and/or MS SQL Database is necessary. - Estimation of efforts, customer interaction, team management experience (handling a team of 7-8 developers & testers), document prepa...

Posted 11 hours ago

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0.0 - 4.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As a Customer Operations Executive based in Noida, you will play a crucial role in supporting the sales team by handling daily operations. This position offers a valuable opportunity to develop your skills in customer interaction and backend processes while working in a dynamic and fast-paced environment. Key Responsibilities: - Assist the sales team with their day-to-day tasks - Manage backend sales operations - Ensure accurate data entry - Maintain records and update sales reports to support the team's overall performance Qualifications Required: - Basic computer knowledge, particularly in Excel and email usage - Strong communication skills, both verbal and written - Eagerne...

Posted 11 hours ago

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0.0 - 4.0 years

0 Lacs

karnataka

On-site

As an intern at Breakout, Bangalore's first and only interactive and immersive real-life escape game, your responsibilities will include: - Interacting with customers and providing detailed information about the escape games - Supporting in the planning, execution, and follow-up of events for promotions, marketing, and brand-building purposes - Managing and hosting birthday parties, corporate events, and other gatherings to ensure a memorable experience for all participants - Communicating effectively with customers to generate interest and excitement about the escape games Breakout offers a unique experience where you and your team will be on a mission, locked in a small room filled with in...

Posted 13 hours ago

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4.0 - 7.0 years

6 - 12 Lacs

manesar

Work from Office

Role & responsibilities 1. Prime Role of technical center engineer is application engineering/ Design Support to customers. It involves interfacing with customer for technical and specification discussions during product development stage. 2. Coordination of Product development activities with customer, internally and with Mother Plant in Japan. 3. Product Development Experience for EGR Valves, Purge Control Solenoid Vales, Mechatronic Products will be preferred. 4. Technical presentation to customers for new business expansion. 5. Conduct market research for latest technological development in Indian automotive market and update design team in Japan. 6. Competitor products benchmarking. 7. ...

Posted 1 day ago

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Credit Manager for Working Capital Finance, you will be responsible for managing a team of Credit Managers and underwriting proposals for both Fund and Non Fund based Working Capital Finance. Your role will involve making decisions within defined TAT, visiting customers for personal discussions, structuring deals, and ensuring the required portfolio quality is maintained by studying monitoring reports. Key Responsibilities: - Manage a team of Credit Managers - Underwrite and make proposals for Working Capital Finance - Visit customers for personal discussions and deal structuring - Study monitoring reports and maintain portfolio quality - Evaluate proposals for Home Loans...

Posted 2 days ago

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1.0 - 5.0 years

0 Lacs

kolkata, west bengal

On-site

Role Overview: As a Retail Banking Officer at Standard Chartered Bank in Kolkata, your primary responsibility will be to ensure a high level of customer service and effectively manage difficult customer situations. You will be tasked with resolving complaints received for branches through COMMAND, gathering and preparing statistics for service quality and productivity indicators, and ensuring compliance with internal and external guidelines to minimize comments in audits and inspections. Your role will also involve finding ways to improve operational efficiency, control costs, process transactions accurately within standard turnaround time, and monitor customer satisfaction ratings for conti...

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1.0 - 5.0 years

0 Lacs

udupi, karnataka

On-site

As an Acquisition RM-NRI at our bank, your primary responsibility will be to attract new customers for the bank in your assigned location within the NRI Banking Vertical. You will report to the regional NRI Field Leadership and collaborate with various stakeholders to design and implement local customer acquisition strategies that align with business objectives. Key Responsibilities: - Drive overall customer acquisition numbers for the designated location - Evaluate and monitor sales targets, take necessary actions to achieve sales excellence - Develop customer acquisition strategies and implement them in local markets to attract new customers - Build and maintain relationships with local B2...

Posted 2 days ago

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Exploring Customer Interaction Jobs in India

The customer interaction job market in India is thriving with numerous opportunities for job seekers. Companies across various industries are actively hiring professionals who can effectively engage with customers and provide excellent service. Customer interaction roles are crucial for building strong relationships with clients and ensuring customer satisfaction.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their booming industries and have a high demand for customer interaction professionals.

Average Salary Range

The average salary range for customer interaction professionals in India varies based on experience and location. Entry-level positions may offer salaries ranging from INR 2-4 lakhs per annum, while experienced professionals can earn anywhere from INR 6-12 lakhs per annum.

Career Path

In the customer interaction field, career progression typically follows a path from Customer Service Executive to Team Leader, then to Manager, and finally to Head of Customer Experience. Continuous learning, gaining experience, and delivering exceptional service are key factors for advancing in this career.

Related Skills

Alongside customer interaction skills, professionals in this field are expected to have strong communication skills, problem-solving abilities, empathy, patience, and a customer-centric mindset. Proficiency in languages and familiarity with customer relationship management (CRM) tools can also be beneficial.

Interview Questions

  • What do you understand by customer interaction? (basic)
  • How do you handle challenging customers? (medium)
  • Can you provide an example of a time when you went above and beyond for a customer? (medium)
  • How would you prioritize multiple customer inquiries simultaneously? (medium)
  • How do you ensure customer data confidentiality? (basic)
  • Describe a situation where you had to de-escalate a customer complaint. (medium)
  • Have you ever dealt with a customer who was unhappy with your service? How did you handle it? (medium)
  • What methods do you use to gather customer feedback? (basic)
  • How do you stay updated on products/services to better assist customers? (basic)
  • Have you ever had to collaborate with other departments to resolve a customer issue? (medium)
  • How would you handle a situation where a customer is asking for something beyond your authority? (medium)
  • Can you explain a time when you successfully upsold a product/service to a customer? (medium)
  • How do you handle high call volumes and still provide quality service? (medium)
  • What strategies do you use to retain customers? (medium)
  • How do you handle a situation where a customer is not satisfied with the resolution provided? (medium)
  • Explain the importance of active listening in customer interactions. (basic)
  • How do you handle repetitive inquiries from customers? (medium)
  • Have you ever implemented a new process to improve customer satisfaction? (medium)
  • What steps would you take to recover a dissatisfied customer? (medium)
  • How do you personalize customer interactions to enhance their experience? (medium)
  • Describe a time when you had to deliver bad news to a customer. How did you handle it? (medium)
  • How do you ensure consistency in customer service across different channels? (medium)
  • What role do you think technology plays in enhancing customer interactions? (basic)
  • How do you handle a situation where a customer is being unreasonable? (medium)
  • Can you provide an example of when you turned a dissatisfied customer into a loyal one? (medium)

Closing Remark

As you explore opportunities in customer interaction roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. By preparing thoroughly and demonstrating your passion for providing excellent service, you can set yourself apart and secure a rewarding career in this dynamic field. Good luck with your job search!

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