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Linux Engineering Manager

ACL Digital

4.0 - 10.0 years

Pune, All india

On-site

As an experienced candidate with 4 to 10 years of experience, you should possess the following skills and qualifications to excel in the role: **Role Overview:** You will be responsible for developing Linux User Space applications and kernel device drivers from scratch. Your role will involve working on various processor architectures such as Cortex-A series, ARM series processors, and general-purpose microcontrollers. Additionally, you will be required to have hands-on experience with board bring up using SoCs from Marvell, NXP, TI, Broadcom, Qualcomm, etc. Strong practical knowledge of C programming, debugging, and Linux kernel subsystems is essential for this position. **Key Responsibilit...

Posted 6 days ago

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Manager - Logistics & Demand Planning

Desirous Global Consulting

6.0 - 10.0 years

Chennai, All india

On-site

Role Overview: As the Logistics & Demand Planning Manager in the industrial equipment/machinery sector, your main responsibility will be to lead and manage the demand planning team and the 3PL warehouse. Your role involves ensuring a smooth process from sales demand planning to order shipment and invoicing. You will collaborate with various partners such as warehouses, forwarders, and vendors to achieve the organization's sales and inventory turnover targets effectively. Key Responsibilities: - Team Leadership: Lead the Logistics & Demand Planning team by implementing best practices and measuring performance using Key Performance Indicators (KPIs). Provide necessary training and guidance to ...

Posted 1 week ago

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Relationship officers

Confidential

0.0 - 4.0 years

Chennai, All india

On-site

Job Description: As a Relationship Officer at HDB Financial Services, your role will involve exciting customer handling and field sales, lead generation, and client relationship management. You will be responsible for promoting Personal Loan, Business Loan, and LAP products, meeting targets, and supporting disbursements. Key Responsibilities: - Handle customer queries and sales activities in the field - Generate leads and maintain client relationships - Promote Personal Loan, Business Loan, and LAP products - Meet sales targets and support disbursements Qualifications Required: - Good communication and convincing skills - Interest in sales and customer interaction - Fresher or experienced ca...

Posted 1 week ago

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Sales Engineers

confidential

1.0 - 5.0 years

Pune, All india

On-site

Job Description: You will be responsible for promoting and selling products or services, generating leads, and achieving sales targets. Additionally, you will provide technical guidance to customers, address product-related queries, and build and maintain relationships with clients to ensure customer satisfaction and repeat business. You will also be required to maintain sales records and prepare reports on sales activities and performance. Qualification Required: - Candidate should have a BE in Chemical or Mechanical Engineering. Key Responsibilities: - Promote and sell products or services. - Generate leads and achieve sales targets. - Provide technical guidance to customers and address pr...

Posted 3 weeks ago

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Sales Executive

Zorba Consulting

1.0 - 4.0 years

4 - 6 Lacs

Chennai, Tamil nadu, India

On-site

Key Responsibilities: Handle product sales and client interactions. Assist in payment recovery and follow-ups. Understand customer requirements and recommend appropriate product solutions. Meet monthly sales targets and contribute to business growth. Build and maintain strong customer relationships. Requirements: ITI or Diploma in Mechanical Engineering. 14 years of experience in Sales or Recovery. Strong communication and negotiation skills. Basic understanding of refrigeration and mechanical systems is an advantage. Self-motivated, organized, and able to work independently.

Posted 1 month ago

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Exploring Customer Interaction Jobs in India

The customer interaction job market in India is thriving with numerous opportunities for job seekers. Companies across various industries are actively hiring professionals who can effectively engage with customers and provide excellent service. Customer interaction roles are crucial for building strong relationships with clients and ensuring customer satisfaction.

Top Hiring Locations in India

Mumbai
Bangalore
Delhi
Pune
Hyderabad

These cities are known for their booming industries and have a high demand for customer interaction professionals.

Average Salary Range

The average salary range for customer interaction professionals in India varies based on experience and location. Entry-level positions may offer salaries ranging from INR 2-4 lakhs per annum, while experienced professionals can earn anywhere from INR 6-12 lakhs per annum.

Career Path

In the customer interaction field, career progression typically follows a path from Customer Service Executive to Team Leader, then to Manager, and finally to Head of Customer Experience. Continuous learning, gaining experience, and delivering exceptional service are key factors for advancing in this career.

Related Skills

Alongside customer interaction skills, professionals in this field are expected to have strong communication skills, problem-solving abilities, empathy, patience, and a customer-centric mindset. Proficiency in languages and familiarity with customer relationship management (CRM) tools can also be beneficial.

Interview Questions

What do you understand by customer interaction? (basic)
How do you handle challenging customers? (medium)
Can you provide an example of a time when you went above and beyond for a customer? (medium)
How would you prioritize multiple customer inquiries simultaneously? (medium)
How do you ensure customer data confidentiality? (basic)
Describe a situation where you had to de-escalate a customer complaint. (medium)
Have you ever dealt with a customer who was unhappy with your service? How did you handle it? (medium)
What methods do you use to gather customer feedback? (basic)
How do you stay updated on products/services to better assist customers? (basic)
Have you ever had to collaborate with other departments to resolve a customer issue? (medium)
How would you handle a situation where a customer is asking for something beyond your authority? (medium)
Can you explain a time when you successfully upsold a product/service to a customer? (medium)
How do you handle high call volumes and still provide quality service? (medium)
What strategies do you use to retain customers? (medium)
How do you handle a situation where a customer is not satisfied with the resolution provided? (medium)
Explain the importance of active listening in customer interactions. (basic)
How do you handle repetitive inquiries from customers? (medium)
Have you ever implemented a new process to improve customer satisfaction? (medium)
What steps would you take to recover a dissatisfied customer? (medium)
How do you personalize customer interactions to enhance their experience? (medium)
Describe a time when you had to deliver bad news to a customer. How did you handle it? (medium)
How do you ensure consistency in customer service across different channels? (medium)
What role do you think technology plays in enhancing customer interactions? (basic)
How do you handle a situation where a customer is being unreasonable? (medium)
Can you provide an example of when you turned a dissatisfied customer into a loyal one? (medium)

Closing Remark

As you explore opportunities in customer interaction roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. By preparing thoroughly and demonstrating your passion for providing excellent service, you can set yourself apart and secure a rewarding career in this dynamic field. Good luck with your job search!

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