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Global Assure
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Assistant Manager - Trainer

Assistant Manager - Trainer

Global Assure

4 - 7 years

3 - 7 Lacs

Gurugram

Posted:2 hours ago| Platform:

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Skills Required

Analytical skills Process training Training need analysis Management Stakeholder management Service quality Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are looking for a proactive and experienced

Assistant Manager - Trainer

to join our Training & Development team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs across departments especially focused on our call center agents. This role requires strong communication skills, a keen understanding of adult learning principles, and the ability to align training with organizational goals.

Key Responsibilities

Conduct onboarding training for new joiners across call center and support teams.

Design and deliver product/process training sessions for existing employees.

Create effective training modules, presentations, and handouts.

Identify training needs by evaluating strengths and areas of improvement.

Conduct refresher training sessions and soft skills development programs.

Monitor and evaluate training effectiveness through feedback and performance metrics.

Partner with team leaders and department heads to ensure consistent delivery of quality service.

Maintain training records and provide regular reports to senior management.

Support in the implementation of Learning & Development initiatives company-wide.

Key Skills & Competencies

Excellent communication, facilitation, and presentation skills.

Strong interpersonal and stakeholder management abilities.

Ability to manage multiple training sessions and priorities.

Sound knowledge of adult learning methodologies.

Analytical skills for training needs analysis and performance evaluation.

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Global Assure

Consumer Services

Gurugram Haryana

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Assistant Manager - Trainer