Assistant Manager - Trainer

Key Roles & Responsibility :

1. Consult

• Collaborate closely with Stakeholders - , Business Head, Cluster Managers, Store Managers and Sales Teams to identify learning needs across product knowledge, selling skills, and customer experience.
• Act as a consultant to salespeople, providing guidance and support for challenges faced on the job, including observation-based feedback to enhance performance.
• Partner with Subject Matter Experts (SMEs), and the marketing team to ensure content accuracy and alignment with brand strategies.

2. Develop

• Design and develop engaging training content tailored for in-person workshops and LMS platforms, incorporating diverse instructional strategies such as gamification, storytelling, scenario-based learning, case studies, and simulations, micro learning, and interactive videos.
• Leverage tools like Vyond or equivalent animation software to create engaging video-based content.
• Continuously update and refresh training content to align with new product launches, seasonal campaigns, and business priorities.
• Be the LMS SPOC to manage content deployment, course structuring, and certification pathways.

3. Deliver

• Facilitate interactive classroom or in store sessions, virtual instructor-led training (VILT), and LMS-driven courses across PAN India focusing on cross-selling techniques, customer engagement, and Business KPI's UPT, Conversion.
• Conduct new hire onboarding programs for accessories, ensuring foundational knowledge and selling strategies are imparted effectively.
• Conduct regular Train-the-Trainer (TTT) sessions for brand trainers to upskill them on new products & training methodologies.
• Collaborate with brand trainers to ensure quick and timely delivery of training programs across all stores.
• Equip channel partners with training, tools, and resources to enhance product knowledge and service capabilities.

4.Evaluate

• Design and implement training assessments, and feedback mechanisms to measure learning effectiveness and retention.
• Analyze data-driven insights from LMS reports, participant feedback, and sales metrics to evaluate training impact and identify areas for improvement.
• Continuously refine training programs based on evaluation outcomes, stakeholder feedback, and business goals.

Desired Profile:

• Strong expertise in content development for in-person and digital (LMS) learning environments.
• Proficient in tools like Vyond, PowerPoint, and other content creation platforms.
• Knowledge of LMS operations including content upload, learner tracking, and certification.
• Deep understanding of Audio systems, accessory products (audio, wearables, power, cases).
• Passion for technology ,sales and facilitation.
• Excellent communication, presentation, and storytelling skills.
• High inclination towards selling technology and delivering training on products & accessories
• Strong Business Acumen
• High adaptability, result orientation, and willingness to travel PAN India.