Accor Advantage Plus Marketing

Job description "This is office based role, looking for immediate joiners" "5 days working, Saturday and Sunday fixed off"- Fixed day shift Role: Loyalty Sales Consultant (Tele sales Consultant) Location: 9th Floor, Level-10, Unit No 1009, Vasavi MPM Grand, Yella Reddy Guda Rd, Ameerpet, Yella Reddy Guda,, HYDERABAD, Selling Use various leads sources provided to generate phone sales Obtain referrals as part of each sales call Actively celebrate daily new sales within team Courtesy call new sales within 8 months and 11 months calls as directed Renewal (If applicable) Follow renewal script for renewal calls Obtain referrals as part of renewal call Updating renewal member information on renewal sales form Maintain renewal statistics for every renewal call Contact renewals as per Renewal policy Administration Document sales at the end of the call Place all sales documents in the allocated area for Administration officer

The position of Loyalty Sales Consultant in Andheri East, Mumbai, is a full-time, office-based role with immediate joining preferred. The work schedule is Monday to Friday, from 9:30 AM to 6:30 PM, with Saturdays and Sundays off. Job Location Unit No. 309, 3rd Floor, Hubtown Solaris, N.S. Phadke Marg, Andheri East, Mumbai 400093. Key Responsibilities Sales & Lead Generation Utilize provided lead sources to generate phone sales. Obtain referrals during each sales call. Celebrate daily new sales within the team. Renewals (If Applicable) Follow the renewal script for renewal calls. Obtain referrals during renewal calls. Update renewal member information on the renewal sales form. Maintain renewal statistics for every renewal call. Contact renewals as per the renewal policy. Administration Document sales at the end of each call. Place all sales documents in the allocated area for the Administration Officer. Required Skills & Experience Fluent in English with strong communication skills. Minimum of 1 years of experience in tele sales or outbound sales. Familiarity with structured sales processes Proficiency in computer literacy Employer & Industry The role is associated with the hospitality sector with Accor Plus, a travel, dining, and lifestyle program in the Asia Pacific region.

JOB DESCRIPTION POSITION: Inbound Member Services Consultant REPORTING TO: Member Services Manager LOCATION: Gurgaon, India JOB PURPOSE The objective of the Member Services team is to ensure our member-first strategy is lived through consistent delivery of service in accordance with the Heartiest principles, putting the member at the heart of decision making, having a solution-driven approach and wherever possible, one call resolution. The Member Services consultant role is responsible for assisting Accor Plus members by delivering exceptional service in accordance with our company values & Heartiest principles. Member Services Consultants will be required to interact with members and leads across our omni channel presence this included but it is not limited to voice, live chat, email/webform and social media. Member Services Consultants will assist Members with a range of queries relating to Accor Plus, Accor hotels, Accor Live Limitless; including but not limited to; product knowledge, benefits of the Accor Plus loyalty programs, general enquiries, concerns and complaints, and requests about the product. KEY INTERACTIONS Internal Director of Member Services Member Services Team Leaders Program offices External Accor Plus members Accor hotels guests Accor Live Limitless Accor members Accor hotels team members Prospective members KEY RESPONSIBILITIES Providing a consistent level of service in accordance with Heartiest principles & company values to our members on every interaction with every member/guest that exceeds our members expectations Responding to member queries via phone, email, Live Chat or Social Media in accordance with standard operating procedures Identifying and assessing member needs to achieve member satisfaction Achieve and exceed KPIs on a monthly basis including CSAT, productivity and sales metrics Resolution of member queries and complaints Generate sales leads through referrals that develop into memberships Developing written content for internal and customer facing knowledge bases PROFILE Experience Experience in a contact center, hospitality or customer facing environment (preferred) Previous experience in an omni channel customer service role is preferred: Live Chat, Voice, Email, Webform & Social Media Capabilities Rapport building skills Exceptional customer skills agnostic of channel Highly developed interpersonal skills including verbal communication, listening and problem-solving skills Ability to use active listening skills, to think quickly and laterally to generate ideas and alternative solutions to problems Attention to detail Objection and complaint resolution abilities Resilience with the ability to work and remain calm in a high-volume case environment Effective time management skills to schedule time for assigned tasks set by management Intermediate computer literacy skills including G Suite Positive mental attitude Professional approach to job with high work ethic EMPLOYEE ACKNOWLEDGEMENT By signing this document, the employee confirms his or her knowledge of the content. This job description is not exhaustive and will evolve as Accor Plus organizational needs change I agree to perform the duties as set out in the above job description and will carry out those duties to the performance standards required. Employee Signature: Date:

Role & responsibilities To provide the best member experience to existing members by handling incoming calls on the inbound channel. Acquire nominations to support sales offices. To keep themselves updated with the ongoing changes related to the product knowledge. Building Contacts To Provide members first call resolutions. To earn an impressive CSAT score as designed by the Accor Plus Management. Responsible for handling escalations within the defined TAT. Main Complexity/Critical Issue in the job On call resolution should be attempted for all member's queries and concerns. The influence renewal rate for the members.