Quality Monitoring Associate - French

As a Quality Assurance Analyst at TELUS Digital, reporting to the Manager, Quality Assurance, you will be responsible for managing the entire life cycle of Complaint Management (QAR) initiated by end-user clients through the Care Access Center. Your primary duties will include: - Managing QAR Complaints, conducting investigations, and engaging with internal stakeholders for issue resolution as necessary. - Prioritizing QARs and tasks effectively to ensure timely resolutions. - Demonstrating strong communication and collaboration skills while working closely with various service delivery departments within IHS. - Handling multiple competing priorities and managing multiple Quality cases simultaneously. - Participating in regular Quality Management calibration meetings to ensure alignment with quality standards. - Identifying and assessing the impact and dependencies of actions on QAR resolution. To qualify for this role, you should possess: - 2+ years of experience in Call monitoring and Customer Service. - Non Tech Graduate with proficiency in the French Language. About TELUS Digital: TELUS Digital is the global division of TELUS Corporation, a leading telecommunications service provider in Canada. We specialize in delivering contact center and business process outsourcing (BPO) solutions to major corporations in various sectors such as consumer electronics, finance, telecommunications, and utilities. With a focus on customer experience innovation, agile thinking, and a customer-centric culture, we prioritize providing exceptional service backed by the resources and support of TELUS, our multi-billion dollar telecommunications parent company. We are an Equal Opportunity Employer: At TELUS Digital, we are dedicated to fostering a diverse and inclusive workplace. Our hiring and promotion decisions are based solely on applicants" qualifications, merits, competence, and performance, without any discrimination based on characteristics related to diversity.,