Quality Monitoring Associate - French

The Quality Assurance Analyst, reporting to the Manager of Quality Assurance, plays a crucial role in the Complaint Management life cycle at our organization, specifically through the Care Access Center. In this role, you will be responsible for recognizing quality trends, understanding their impacts, and reporting findings related to end-user complaints. Collaboration with service delivery departments within IHS is essential to ensure thorough investigations and well-documented resolutions. Your key responsibilities will include managing QAR Complaints, conducting investigations, and liaising with internal stakeholders for resolution. Prioritizing QARs and tasks appropriately, along with possessing strong communication and collaboration skills, will be vital for success in this role. You must effectively manage multiple competing priorities and participate in regular Quality Management calibration meetings. As the Quality Assurance Analyst, you will be tasked with identifying and assessing the impact and dependencies of actions and QAR resolutions. Your ability to manage multiple Quality cases and tasks with competing priorities will be crucial in delivering effective solutions and ensuring end-user satisfaction.,