16 Resolution Management Jobs

As a Specialist Customer Care-Fraud Analyst at our company, your role will involve taking responsibility for client service and operational execution tasks related to fraud analysis. You must ensure to control risk and enhance controls in accordance with rules and regulations by following defined procedures and making judgments based on practice and previous experience. Key Responsibilities: - Deal with customer queries and ensure appropriate resolution to manage customer experience and NPS (Net Promoter Score). - Handle customer requests using defined scripts and processes, adhering to Service Level Agreements. - Identify, log, and escalate complaints, as well as resolve queries by tracking...

As a Portfolio Allocation Manager, your responsibilities include: - Allocating portfolio to vendors based on past performance trend and Field Operations Staff (FOS) availability, ensuring adequate manpower capacity for the portfolio. - Reviewing cases with FOS/Team Lead and assigning work based on disposition code. - Coordinating with agency resources for call planning to enhance resolution, providing necessary support to the agency on challenging cases. - Auditing and periodically allocating receipt books & Repo kits. - Ensuring agency billing closure within 60 days of the completed work month. - Obtaining prior approvals in repo cases and assisting the agency in managing repo-related issue...

As a member of the team at Gurgaon, your role involves supporting the implementation of transformation projects in the business units. You will be responsible for the following key accountabilities: - Conducting feasibility studies on the ground and documenting the results - Preparing reports after analyzing the data generated from feasibility studies - Ensuring the timely completion of transformation initiatives within the given quality, cost, and timelines - Communicating plans, status, and issues to senior-level management and stakeholders as required - Taking ownership of issues and tasks to ensure appropriate resolution Preferred Experience and Qualifications: - B.Tech/B.E. in Any Speci...

As a Collections Executive, your role is to achieve the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. **Core Responsibilities:** - Manage the assigned portfolio to achieve expected resolution. - Update trail/feedback in the system and report to respective stakeholders. - Resolve NPA reversals and Write off recoveries through personal visits. - Initiate and execute legal tools timely, such as Warrants execution under Section -138/ Section -25, and Sarfaesi execution. - Coordinate with the Legal team/Lawyers for timely filing of Sec 14, obtaining DM orders, and enforcing agents for timely and smooth posse...

You will be responsible for the following tasks in this role: - Allocating portfolio to vendors based on past performance trends and availability of FOS, while ensuring adequate manpower capacity for the portfolio. - Reviewing cases with FOS / TL and assigning work based on disposition code. - Coordinating with agency resources for call planning to improve resolution rates and providing necessary support on challenging cases. - Periodically allocating receipt books & Repo kits and conducting audits. - Ensuring closure of agency billing within 60 days of completion of work each month. - Obtaining prior approvals in repo cases and assisting agencies in managing repo-related issues. - Handling ...

As a Portfolio Manager, your role involves allocating portfolios to vendors based on past performance trends and Field Officer availability. You will need to create adequate manpower capacity for the assigned portfolio. Your responsibilities include: - Reviewing cases with Field Officers (FOs) and Team Leaders (TLs) to assign work based on disposition codes. - Coordinating with agency resources to plan calls for better resolution and providing necessary support on challenging cases. - Allocating receipt books and Repo kits, and conducting periodic audits. - Ensuring timely closure of agency billing within 60 days of the completed work month. - Obtaining prior approvals for repo cases and ass...

As a Portfolio Manager, your role will involve allocating portfolios to vendors based on past performance trends and Field Officer availability. You will need to create adequate manpower capacity for the assigned portfolio. Additionally, you will be responsible for reviewing cases with Field Officers/Team Leaders and assigning work based on disposition codes. Key Responsibilities: - Coordinate with agency resources and plan calls for better resolution, providing necessary support to the agency on challenging cases. - Allocate receipt books and Repo kits, auditing them periodically. - Ensure agency billing closure within 60 days of the completed work month. - Obtain prior approvals in repo ca...

In this role, you will be responsible for ensuring the timely completion of packages and fulfilling project objectives in terms of schedule, cost, and quality. Your key responsibilities will include: - Timely delivery of all required inputs such as materials, technical documents & drawings, and manpower at project sites. - Identifying and resolving critical issues and interface issues early on. - Managing contracts post-award until final completion and closure. - Generating various Management Information System (MIS) reports and highlighting problem areas for management intervention. - Coordinating with internal departments, sites, and vendors/contractors to ensure the timely completion of p...

As a Portfolio Manager in our organization, your responsibilities will include: - Allocating portfolio to vendors based on past performance trends and field officer availability, while also ensuring adequate manpower capacity for the portfolio. - Reviewing cases with Field Officers and Team Leaders, and assigning work based on disposition codes. - Coordinating with agency resources to plan calls effectively for better case resolution, and providing necessary support to handle difficult cases. - Periodically allocating receipt books and Repo kits, and conducting audits to ensure compliance. - Ensuring timely closure of agency billing within 60 days of completing the work month. - Securing pri...

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOS) availability, while ensuring adequate manpower capacity for the portfolio. Collaborate with FOS and Team Leaders to review cases and assign work based on disposition codes. Coordinate with agency resources for call planning to improve resolution rates and provide necessary support on challenging cases. You will oversee the allocation and periodic auditing of receipt books and Repo kits. Ensure timely closure of agency billing within 60 days of completing the work month. Obtain prior approvals for repo cases and assist agencies in managing repo-related issues. Address collect...

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officers (FOs) availability, ensuring adequate manpower capacity for the portfolio. You will need to review cases with FOs/Team Leaders (TLs) and assign work based on the disposition code. Coordinating with agency resources, you will plan calls for better resolution and provide necessary support to the agency on challenging cases. Your duties will include allocating receipt books and Repo kits, and conducting periodic audits. It is crucial to ensure agency billing closure within 60 days of completing the work month. You will also be required to obtain prior approvals in repo cases and assi...

As a Team Leader-Service Recovery in the Customer Experience department, you will be responsible for managing a team of officers who reach out to customers identified as detractors to address their concerns effectively. Your primary duties will include overseeing the team's analysis of customer feedback, monitoring and addressing queries, requests, and complaints in the bank's CRM system, and assisting team members in providing end-to-end resolutions to customers. You will also be expected to evaluate team calls, offer constructive feedback for improvement, and ensure that the team meets performance parameters based on the Scorecard metrics. Additionally, you will be involved in handling adh...

The Associate Manager - Customer Success will be responsible for managing CSA Teams in CoE, CSA team performance, prioritizing leadership requirements and activities, and overseeing the Customer Success team in India. You will proactively engage with customers to ensure they realize value from products and solutions, leading to revenue retention and new revenue opportunities. Ideal candidates can identify needs, communicate effectively, and exceed client expectations, combining visionary and analytical skills. Work timings and location: Eastern shift timings, from 5:00 PM to 2:30 AM IST. Work from the office located in Hyderabad. Responsibilities: - Work closely with Customer Success functio...

The Quality Assurance Analyst, reporting to the Manager of Quality Assurance, plays a crucial role in the Complaint Management life cycle at our organization, specifically through the Care Access Center. In this role, you will be responsible for recognizing quality trends, understanding their impacts, and reporting findings related to end-user complaints. Collaboration with service delivery departments within IHS is essential to ensure thorough investigations and well-documented resolutions. Your key responsibilities will include managing QAR Complaints, conducting investigations, and liaising with internal stakeholders for resolution. Prioritizing QARs and tasks appropriately, along with po...

The role you are applying for is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Your core responsibilities will include managing the assigned portfolio to achieve expected resolution, updating trail/feedback in the system and reporting to respective stakeholders, resolving NPA reversals and Write off recoveries through personal visits, and initiating and executing legal tools such as Warrants execution under Section -138/ Section -25 and timely execution of Sarfaesi. You will be required to coordinate with the Legal team/Lawyers for timely filing of Sec 14 and obtaining DM o...

The role you are applying for is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Core Responsibilities: Ensure to manage the assigned portfolio to achieve the expected resolution. Update trail/feedback needs in the system and report to respective stakeholders. Resolve NPA reversals and write-off recoveries through personal visits. Initiate and execute legal tools in a timely manner: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. Coordinate with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for ti...