Quality Monitoring Associate - French

Requirements Description and Requirements Reporting to the Manager, Quality Assurance, the Quality Assurance Analyst is responsible for the entire life cycle of Complaint Management (QAR) brought forward by our end-user clients via the Care Access Center. The Quality Assurance Analyst is responsible for recognizing quality trends, understand impacts and report findings related to end-user complaints .The QA Analyst collaborates with service delivery departments within IHS, to ensure complete and thorough investigations are conducted and resolutions documented. Complaint Investigation, Resolution and Consultation Manages QAR Complaints, including investigation of case issues and outreach to internal stakeholders as required for resolution. Prioritize QARs and tasks appropriately. Strong communication and collaboration skills, working with various service delivery departments within IHS. Manage multiple competing priorities Participate in regular Quality Management calibration meetings Manage multiple Quality cases and tasks with competing priorities. Identifies and frequently assesses impact and dependencies of actions and QAR resolution. Additional Job Description Looking for candidates who have 2 + years of expertise in Call monitoring, Customer Service. Candidate should be a Non Tech Graduate with good proficiency in French Language. Language Reference French EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Show more Show less