Quality Monitoring Associate - French

As a Quality Assurance Analyst at our company, you will be reporting to the Manager, Quality Assurance and will be responsible for the entire life cycle of Complaint Management (QAR) brought forward by our end-user clients via the Care Access Center. Key Responsibilities: - Manage QAR Complaints, including investigation of case issues and outreach to internal stakeholders as required for resolution. - Prioritize QARs and tasks appropriately. - Demonstrate strong communication and collaboration skills while working with various service delivery departments within IHS. - Handle multiple competing priorities effectively. - Participate in regular Quality Management calibration meetings. - Identify and frequently assess the impact and dependencies of actions and QAR resolutions. Qualifications Required: - Bachelor's degree in a related field. - Previous experience in quality assurance or complaint management. - Strong analytical and problem-solving skills. - Excellent communication skills and ability to collaborate with cross-functional teams. - Ability to manage multiple tasks with competing priorities. In this role, you will play a crucial part in recognizing quality trends, understanding impacts, and reporting findings related to end-user complaints. You will collaborate with various service delivery departments within IHS to ensure complete and thorough investigations are conducted and resolutions documented. Your role will involve managing multiple Quality cases and tasks with competing priorities to ensure efficient resolution of QARs.,