Quality Assurance Specialist TOP US CONSULTING and OUTSOURCING MNC

3.0 - 7.0 years

0 Lacs

karnataka

On-site

**Job Description:** As a Quality Analyst at our company, you will be responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards. Your key role will involve identifying areas for improvement and providing feedback to agents and teams to optimize customer experience and service delivery. **Key Responsibilities:** - **Quality Monitoring:** Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. - **Data Analysis:** Analyze cal...

Posted 23 hours ago

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