428 Complaint Management Jobs

Payroll Management Recruitment and selection. Training and development. Compensation and benefits. Employee and labour relations. Retention. Safety and health. Corporate Coordination's Statutory & Compliances Management Employee life cycle management

Payroll Management Recruitment and selection. Training and development. Compensation and benefits. Employee and labour relations. Retention. Safety and health. Corporate Coordination's Statutory & Compliances Management Employee life cycle management

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 2237 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males – 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potential matches Ensure timely renewals and proactive engagement throughout their journey Guide, counsel, and support the member like a true partner in their search Maintain high service standards, timely resolutions & meticulous documentation Handle escalations with grace, maturity, and solutions-focused thinking Respect diverse traditions, preferences, and cultural nuances in every interaction Always go above and beyond to deliver the VIP promise

Hiring for Customer service (Must have experience in handling escalation call) Location - Thane (West) - Centralised Pick up & drop Salary - Freshers - CTC : 22k Monthly - Subject to deductions Experienced - CTC: 26k Monthly - Subject to deductions (depend on last drawn salary and experience) Qualification -HSC/Graduate with 6 month in handling escalation call. Pick up drop facility from office to thane station. Walk-in Drive Location :l- Teleperformance Ashar IT Park, Wagle Estate, Road No - 16ZB Wing, 2nd Floor, Thane West Interview Timing:9:30 AM to 5:00 PM Email : pranali.kanjojiya2@teleperformancedibs.com Meet: HR Pranali

Candidates should be very proficient in email drafting and in Excel like pivot table, Vlookup, Hlookup, conditional formatting,etc. Excellent communication and interpersonal skills Fluency in English Interested candidates plz call on 9267953621

Interested Candidates can directly come for the f2f Interview at the below address Unit no 508,5th floor, welldone techpark Sector 48,Gurgaon Or you can watsapp your resume at-9910689164 Roles and Responsibilities Manage grievances raised by customers through various channels (email, chat, social media) in a timely and professional manner. Investigate customer complaints thoroughly to identify root causes and implement corrective actions. Escalate complex issues to senior team members or relevant stakeholders when necessary. Develop and maintain effective communication strategies to keep customers informed about the status of their grievances. Ensure compliance with company policies, procedures, and regulatory requirements related to grievance handling.

As a Customer Technical Support & Service Coordination Specialist at Cepheid, you will be responsible for providing remote product support to customers requiring assistance with instrumentation, LIS, software, hardware components, and Assays sold and distributed by Cepheid. Your role in the Technical Support Team involves serving as the technical expert in Cepheid's Customer Care experience, providing solutions to customer issues remotely via phone, email, and web. You will also log and maintain all customer queries/complaints in CRM. Additionally, you will support coordination activities to facilitate on-site intervention by Field Service Engineer. In this role, you will have the opportunity to: - Engage customers to collect and compile detailed information about customer complaints. - Conduct data analysis and basic troubleshooting for instruments, hardware, assays, software, and operating systems. - Investigate and resolve first-level customer complaints remotely through phone and email. - Document complaints and resulting investigations in the Complaint Management System. - Adhere to Quality Management System procedures. - Complete all assigned and required training satisfactorily and on time. - Train internal associates and new hires on technical support modules and CRM. - Represent Technical Support on projects and operational teams, communicating findings back to Technical Support. - Coordinate with customers for all service-related activities. - Dispatch Field Service Engineers for service calls as appropriate. - Process purchase orders for billable service activities related to service calls and preventative maintenance events. - Perform additional tasks as assigned by the Technical Support Manager or Supervisor. Qualifications Required: - Bachelor's degree in engineering/electronics or experience working in Biological/Clinical Laboratory Science/Life Science/Medical Device Industry with a minimum of 5+ years of relevant experience (or equivalent). Master's Degree with a minimum of 3+ years of related work experience. - Fluent English (written and oral). - Laboratory or Remote Technical Support Experience in PCR and Microbiology, Molecular Biology Oncology or Virology, patient sample collection practices and workflow, sample preparation practices and methodologies, laboratory analytical diagnostic equipment, medical devices, and software. - Customer-oriented with an understanding of customer expectations and empathy for customer & patient needs. - Knowledge and use of commercial computer application packages (MS Excel), familiarity with SalesForce.com (or similar CRM System) and SAP a plus. - Ability to follow complex procedures and processes, work independently in a structured manner, prioritize critical tasks, build collaborative work relationships with different teams, and thrive in a dynamic and fast-paced environment. Join Cepheid, a Danaher company, and be a part of a global organization committed to empowering associates to push the boundaries of what's possible. Together, we'll accelerate the real-life impact of tomorrow's science and technology, partnering with customers across the globe to architect solutions that bring the power of science to life. For more information, visit www.danaher.com.,

As a Senior Relationship Manager Equities (No NTB Target), your role will involve generating revenue from customers by constantly interacting with them and disseminating information about the markets and house views. You will work closely with the Relationship Manager (RM) and Branch Manager (BM) on sales strategy, aiming to improve quality and service standards. Cross-selling or passing leads for customers" ancillary requirements through the RM will also be a part of your responsibilities. It is crucial to maintain customer data confidentiality and ensure 100% error-free record of dealing. You must receive and place orders in the trading system while adhering to customer authentication norms and following the Dos and Don'ts for dealers provided by the compliance department. Additionally, attending to customer queries and complaints in a professional manner in accordance with the policy on complaint management is essential. Qualifications: - Any Graduate degree - Languages: English In this full-time role, you will be required to work in person.,

Answer customer queries promptly Resolve complaints and technical issues Maintain customer interaction records Ensure customer satisfaction through follow-ups Call/WhatsApp HR Manvi @7900814086 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview Perks and benefits Cab facility PF Incentives

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 2237 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males – 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potential matches Ensure timely renewals and proactive engagement throughout their journey Guide, counsel, and support the member like a true partner in their search Maintain high service standards, timely resolutions & meticulous documentation Handle escalations with grace, maturity, and solutions-focused thinking Respect diverse traditions, preferences, and cultural nuances in every interaction Always go above and beyond to deliver the VIP promise

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 2237 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males – 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potential matches Ensure timely renewals and proactive engagement throughout their journey Guide, counsel, and support the member like a true partner in their search Maintain high service standards, timely resolutions & meticulous documentation Handle escalations with grace, maturity, and solutions-focused thinking Respect diverse traditions, preferences, and cultural nuances in every interaction Always go above and beyond to deliver the VIP promise

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Roles and Responsibilities: Front Desk Executive / CRE Key Responsibilities: Reception & First Impressions Greeting visitors, tenants, and clients professionally Managing visitor sign-in processes and security protocols Creating a welcoming environment as the "face" of the property Administrative Support Answering and directing phone calls Managing mail and package deliveries Scheduling meeting rooms and facilities Maintaining reception area appearance and organization Tenant Services Processing maintenance requests Responding to tenant inquiries and concerns Facilitating communication between tenants and property management Providing information about building services and amenities Security Coordination Monitoring visitor access and cre dentials Enforcing building security protocols Coordinating with security personnel Managing emergency procedures when necessary Communication Hub Relaying messages to appropriate staff members Distributing tenant communications and building notices Serving as the central information point for the property Qualifications Candidates need to have a relevant educational background in hospitality with min 3-4 years of work experience OR 4-5 years of experience in Client/customer service facing roles. Good Communication skills with fluency in English and Hindi language is a must Willingness to work in flexible shifts, weekends and holidays is an added advantage Basic understanding of operating computers, mobile application, Visitor and complaint management tools / applications and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Qualification • Bachelor or Master of Science, preferably: Biomedical, Mechanical Engineering, Biotechnology, Biochemistry, Pharmacy or similar Experience: • At least 3 to 5 years of experience including experience in leading teams and managing daily operations, preferably in complaint management • Experience in complaint database such as SAP, Trackwise, Salesforce etc. • Holds knowledge of monitoring and tracking of report submission in accordance with related standards, regulatory timelines • Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint) Key Responsibilities • Medical devices Complaint handling- Complaint processing including Complaint Intake, Product details, Triage, Decision tree, Complaint closure • Vigilance reporting • IMDRF and FDA codings • Complaint investigation • Due diligence • Mailbox monitoring and handling Responsibilities may include the following and other duties may be assigned • Evaluates incoming complaint information and maintains the record in the electronic database. • Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints. • Determines Reportability of complaints to regulatory bodies. • Identify and document appropriate complaint categories to assure trend accuracy within the complaint database. • Writes investigation summaries based on technical product analysis information provided • Prepare and submit the MedWatch-3500A Report, MIR Report, Initial, Follow-up, and Final Reports to the respective competent authorities in compliance with regulations, guidelines, and the required timeframe. • To check the customer feedback and initiate follow-up for additional information • Performed coding activities on the assigned projects with timelines and efficiency. • Assure the accuracy, integrity, completeness, and consistency of all product complaint investigations of MDR and other Vigilance reports. • Have clear understanding of KPIs. • Diligently follow relevant SOP of the project • Understanding the Responsibility of Timely Escalation of significant events to the Team Lead/Manager. • Performed QC on all types of records and other related duties as directed by management • Ensures record documentation is maintained in a constant state of audit readiness per internal policies. • Liaison with groups who perform additional investigation and who prepare written record of investigation. • Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing. • Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting Tools Expertise TrackWise, SAP, Salesforce, Microsoft applications (Excel, PowerPoint)

As a Field Technical Service Expert at Apollo Tyres Ltd in Faridabad, your role will involve the following responsibilities: - Claim and complaint management - Providing product feedback to R&D and Sales teams - Engaging in demand generation activities - Conducting training sessions for both internal and external staff - Gathering market intelligence - Implementing marketing and service initiatives - Providing sales support To qualify for this position, you should meet the following requirements: - Hold a B.Tech/B.E degree in Mechanical - Possess knowledge of market assessment - Have a strong understanding of product knowledge - Demonstrate customer service orientation About Apollo Tyres Ltd: Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company operates multiple manufacturing units in India, as well as a unit each in The Netherlands and Hungary. Apollo markets its products under the global brands Apollo and Vredestein, reaching customers in over 100 countries through a vast network of branded, exclusive, and multi-product outlets.,

Role & responsibilities To Handle L2 & L3 Escalation experience HSC / Graduate Minimum 6 months of complaint management experience Strong communication skills Proficiency in using social media platforms Preferred candidate profile L3 & L4 Escalation Experience Mandatory Flexibility to work in Shifts timings- 24/7 Shifts Week Off - 2 rotational week off Salary would be based on your last drawn CTC If Interested share your contact or share your resume on 8657971384 Mail - JuiliD@hexaware.com

Business: Property and Asset Management What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work . Clients: CB L&T Common area Site dynamics: Work Schedule: Site team: e.g.: Property Manager + 2 Other details if any Reporting: You will be reporting to Operation Manager. Sound like you Here is what we re looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Position: Property Manager, City name Business: Property and Asset Management, City name. What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Clients: You will be working on UK Reality - Luxecity , which is a residential complex, located at Kandivali Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to Operation Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.