687 Complaint Management Jobs

Key Responsibilities: Handle inbound and outbound voice calls for international banking customers Assist customers with queries related to banking products, services, transactions, and account information Resolve complaints and provide appropriate solutions in a timely manner Maintain customer satisfaction while complying with internal policies and international banking standards Accurately document customer interactions and follow up where necessary Qualifications & Skills: Graduation not required Excellent communication skills in English (verbal and written) Strong interpersonal and problem-solving skills Prior experience in a voice-based customer service role (banking experience is a plus...

Looking for immediate joiners. Shifts- UK shifts Transport: One way Location- Pune- Hinjewadi Phase-2 Preferred candidate profile Previous experience in admin/customer service correspondence support role Good IT skills specifically Excel Excellent attention to detail Good communication and interpersonal skills, both written and verbal Passion to delver exceptional service and add value Good planning, organisation and time management skills Good problem-solving skills Strong teamwork ethic Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment Able to follow procedures and work within a regulated environment. Role & responsibilities 1.Ensuring that cus...

The incumbent would be part of the team and the primary responsibility will be to lead and manage the team, interact with TL/Client, attending Client calls, SMR and other important meetings, deal with Client/team issues, review reports prepared by TL, ensure that the process is metrics driven and provide guidance to the TL and team and suggest changes as and when necessary in order to improve the process. Role & Responsibilities: Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The S...

Role & responsibilities : We are seeking a highly organized and detail-oriented *Admin Head* to oversee mutual fund transaction management, ensure compliance with regulatory guidelines, and provide end-to-end support to investors and internal teams. The role requires excellent coordination skills, deep understanding of operational workflows, and the ability to liaise effectively with Asset Management Companies (AMCs), Registrar & Transfer Agents (RTAs), sales teams, and other stakeholders. Preferred candidate profile : * Graduate or Postgraduate, preferably in *Finance* or *Marketing*. * Degree in *Banking, Insurance & Finance* will be an added advantage. * Understanding of the *mutual fund ...

Dear Applicants, Job Opportunity: " Customer Care Executive" We are delighted to announce excellent career opportunities for both freshers and experienced professionals in Customer Care Executive. Join reputed Super-speciality Hospitals, Multi-speciality Hospitals, and Diagnostic Centres across India. What We Offer: Attractive Salary Package Performance-based Incentives Accommodation Facilities. Job Title: Customer Care Executive Qualifications: Any Graduation Package: Up to - (3 LPA) Position Type: Full-Time Preferred Skills: Good English Communication & Customer Success, Service & Operations. Location: Chhattisgarh : Raipur, Bilaspur, Durg, Bhilai, Korba Gujarat : Ahmedabad, Vadodara, Sura...

About the Role & responsibilities A Grievance Officer in an NBFC (Non-Banking Financial Company) is the designated individual responsible for handling and resolving customer complaints and grievances. They ensure timely and effective resolution of complaints, contributing to customer satisfaction and compliance with regulatory guidelines. Responsibilities Address Customer Grievances: The Grievance Ocer acts as a point of contact for customers to raise concerns and complaints about the NBFC's products or services. Inquire and Resolve Complaints: They investigate complaints, gather relevant information, and work towards a resolution that satisfies the customer while adhering to the NBFC's poli...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Assistant Manager/ Deputy Manager Regulatory Escalation & Complaint Management Are you experienced in handling RBI, CPGRAM, and Consumer Forum cases? This is not your typical Team Lead role were looking for someone who can lead our Escalation Desk and ensure every regulatory and customer complaint is handled with precision, empathy, and compliance. As a Lead (AM/DM) Regulatory Escalation & Complaint Management , you’ll be the bridge between customers, internal teams, and regulators , ensuring every concern is addressed with accountability and insight. What You’ll Do Manage the Escalation Desk and handle RBI, CPGRAM, and Consumer Forum cases end-to-end. Drive the Complaints/ORM team’s KPIs an...

The Help Desk Executive is responsible for complaint Management of Office premises. Assist Campus Manager in the documentations Maintaining and monitoring all the activities related to events and provide support for office Administration. Maintaining all the activities of knowledge center. Ensure upkeep of the office floors. Daily operations of the Help Desk function including delivery, problem escalation/resolution Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures Perform related duties as assigned by the CM Responsible for Office upkeep, Staff punctuality Responsible for office management, agreements, Govt. approva...

Assist Campus Manager in the documentations. Maintaining and Monitoring all the activities related to events for office associates. Maintaining all the activities of knowledge centre. Daily operations of the Help Desk function including delivery, problem escalation/resolution. Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures Perform related duties as assigned by the CM Responsible for Office up keep, Staff punctuality. Responsible for office management, agreements, Govt. approvals, assist CM in legal matters Receive & log calls/complaints/requests from clients/customers/tenants etc. Forwarding on reactive calls to C...

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and servic...

Effective complaint management for wastewater pumps Responsible for on time complaint response and complaint closure Complaint/commissioning coordination with end customer and ASC Managing field service coordinators and daily complaint monitoring till closure Root cause analysis of complaints & Identify scope of improvement with data analysis Provide technical support to Field service team as required Booking & Execution of spares for warranty complaints Co-ordinate with PMPS , QM for complaint support and resolution Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Provide Technical Training's for Wastewater Product Group Maintain t...

As a Site Facility Manager at JLL, your role involves ensuring that the manpower at the site is equipped to handle challenges by guiding, grooming, developing, and supporting them as needed. You will be responsible for formulating suitable budgeting controls, monitoring SLAs & KPIs for JLL and outsourced agencies, and maintaining service level agreements to keep performance scores above excellence. Key Responsibilities: - Oversee all vendor quotations and invoices - Ensure proper signoffs for attendance and all required details for cost sheet submission - Timely submission of client-approved cost sheet to JLL office and follow up for the invoice - Ensure accuracy of billing information - Con...

Job Title: Inbound Team Leader Customer Service Process Location: Thane (Ashar IT Park) Shift: Day Shift Week Off: Rotational CTC: Up to 4.5 LPA Job Summary: We are hiring a proactive Inbound Team Leader to manage and guide our customer service team. The ideal candidate will oversee daily operations, ensure service quality, and drive team performance to meet business goals. Key Responsibilities: Supervise and support inbound customer service agents Monitor call quality and ensure adherence to SLAs Handle escalations and resolve customer issues efficiently Prepare performance reports and conduct team reviews Requirements: Experience in leading inbound customer service teams Strong leadership,...

Functional /Business Responsibilities: Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects...

Role Overview: You are applying for the position of Instore Lead at More Retail Private Ltd (MRPL), one of India's leading Omni Channel Food & Grocery retailers. As an Instore Lead, your primary responsibility will be managing offline/store-related complaints raised via emails, inbound calls, and other channels. You will be required to lead a team, analyze data, collaborate with cross-functional teams, and ensure a seamless customer experience across offline channels. The ideal candidate should have a strong understanding of customer life cycles, issue resolution, and process optimization. Key Responsibilities: - Team Management: - Lead and manage a team of 6-8 members to handle store-relate...

Job Title CH and Vigilance Reporting Specialist Job Description Job Title- CH & Vigilance Reporting Specialist The PMS Complaint Handling Investigator is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level in...

Roles and Responsibilities Resolve critical CRM-related client issues with speed, and accuracy Coordinate with cross-functional teams to investigate and close escalations effectively. Track escalation patterns and perform root cause analysis to prevent recurrence. Communicate clearly with stakeholders, ensuring timely updates and resolution within SLAs. Recommend CRM process improvements based on client feedback and escalation insights. Competencies Required: Problem Solving Process Improvement Conflict Resolution Analytical Thinking

We are looking for a skilled Technical Manager with 7 to 8 years of experience to join our team. The ideal candidate will have a strong background in technical management and excellent leadership skills. Roles and Responsibility Manage and oversee the development of new technologies and systems. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement technical strategies and plans. Provide technical guidance and support to junior team members. Conduct thorough analysis and troubleshooting of complex technical issues. Ensure compliance with industry standards and best practices. Job Requirements Strong understanding of technical managemen...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Job Description Job Title: The PMS Complaint Handling Investigator Is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level investigators as required. The role compiles and presents records at management review...

Job Description Job Title- CH & Vigilance Reporting Specialist The PMS Complaint Handling Investigator is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level investigators as required. The role compiles and p...

Job Description Title: The PMS Complaint Handling Investigator Is responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making. The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level investigators as required. The role compiles and presents records at management review mee...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Role Description 1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors. 2. Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements. 3. Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer. 4. Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service. 5. Taking feedback from customers - through call and video. Getting customer reviews and testimonials. 6. Creating dashboards and reports for our corporate partners 7. Doing b...