1741 Call Monitoring Jobs - Page 17

Klay - Founding Years Learning Solution is looking for Early Years Facilitator to join our dynamic team and embark on a rewarding career journey The Facilitator will be responsible for guiding and managing group discussions, workshops, and meetings to ensure productive and effective outcomes This role involves planning, coordinating, and executing facilitation sessions, fostering an inclusive and collaborative environment, and supporting participants in achieving their objectives Key Responsibilities:Session Planning and Preparation:Design and develop session agendas, materials, and activities Coordinate with stakeholders to understand objectives and expectations Arrange logistics, including...

Klay - Founding Years Learning Solution is looking for Early Years Facilitator to join our dynamic team and embark on a rewarding career journey The Facilitator will be responsible for guiding and managing group discussions, workshops, and meetings to ensure productive and effective outcomes This role involves planning, coordinating, and executing facilitation sessions, fostering an inclusive and collaborative environment, and supporting participants in achieving their objectives Key Responsibilities:Session Planning and Preparation:Design and develop session agendas, materials, and activities Coordinate with stakeholders to understand objectives and expectations Arrange logistics, including...

Looking for candidates with min 1 year experience as Quality Analyst or Process Trainer in a voice BPO process. Work Location: Chennai. Shift: Rotational shifts. Immediate joiners or max 15 days notice preferred. Required Candidate profile Call HR Swapna @ 7411718707 for more details.

Interested Candidates can directly come for the f2f Interview at the given address: Unit no-508-510,5th floor Welldone techpark,Sector-48 Gurgaon,Haryana. Role & responsibilities Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. Identify process gaps and performance issues, document and report findings. Develop quality scorecards, audit reports, and performance dashboards. Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: Design and deliver internal training programs for new and existing agents. Conduct refresher trainings based on audit findings and new...

"> Job Listings 10+ years Any Graduate Chennai To sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the tele sales strategy. Sets priorities and serves as subject matter expert for the Business and client requirements. Establishes and maintains good working relationships with Sales Customer Support and Marketing Organization. Monitors performance of Inside Sales Team through call monitoring and other measures to ensure utilization and efficient service. Manage appropriate KRAs and Metrics. Develop strategies to reduce churn by proactively identifying KEY accounts. Develop strategies to generate and increase high quality leads from O...

Job description Roles and Responsibilities Conduct call quality analysis to ensure adherence to company standards. Monitor calls for quality check and provide feedback to agents on improvement areas. Utilize quality tools such as call monitoring software to track performance metrics. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide timely reports on call quality trends and recommendations for process improvements.

About the Role We are looking for an Off-Call Supervisor to oversee and support our IT Sales team. This role focuses on ensuring call quality, process adherence, performance monitoring, and providing on-the-spot feedback to enhance sales outcomes. The Off-Call Supervisor will not be actively taking client calls but will be guiding, training, and supervising the team to achieve sales targets in IT Services such as Web Development, Mobile App Development, Digital Marketing, SEO. Key Responsibilities Monitor live and recorded sales calls to evaluate quality, compliance, and effectiveness. Provide constructive feedback and coaching to improve team members sales pitch, product knowledge, and obje...

Educational Requirements MCA,MSc,Bachelor of Engineering,BBA,BSc Service Line Data & Analytics Unit Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to...

Listen to live and recorded calls to assess agent performance against defined quality parameters. Ensure agents adhere to process guidelines, scripts, and compliance standards Provide objective quality scores based on evaluation checklists.

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're pass...

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warran...

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Senior Analyst Qualifications: BE Years of Experience: 5 to 8 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define w...

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Analyst Qualifications: BE Years of Experience: 3 to 5 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty...

Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be...

Assistant manager/ Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- TL Level Customer Satisfaction Reporting & Communication Training & Development

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Crea...

Data collection and analysis Develop a comprehensive report that summarizes findings, insights and recommendations. Present findings to leadership, addressing questions and providing actionable insights based on performance metrics. In depth technical knowledge in various report generating tools Co-ordinate with business and leadership team Should have strong business communication skill both written and verbal. You may be assessed on key critical skills relevant for success in role, such as data analysis, report creation, dealing of stake holders, rigour procedures, tools practices, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based i...

Sam Tech Datasys Pvt. Ltd. is looking for MT Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity...

f. Counseling and mentoring activities for overall development of the student and reference g. Helping the students to prepare industry relevant resumes h. Conducting different types of special training for supporting the student s placement i. Critical Creative thinking j. Updating in the syllabus other areas that may be considered necessary to enhance the skills of the students. 2. She/he is to impart training to students of other constituent schools of Amrita Vishwa Vidyapeetham on the above mentioned areas as and when directed by her/his superiors, if need be. 3. She/he is to obtain industry feedback through General Manager-Career Competency Development, from time to time and accordingly...

. Campus to Corporate transition b. Communication skills Impact of communication in personal and professional life Different aspects of communication c. Presentation skills Non Verbal aspects of communication Building Self confidence Effectively engaging the audience d. Group Discussion Interpersonal skills Listening skills Assertiveness skills Initiative and leadership e. Self awareness and self presentation SWOT analysis Giving and receiving feedback about self. f. Counseling and mentoring activities for overall development of the student and reference g. Helping the students to prepare industry relevant resumes h. Conducting different types of special training for supporting the student s...

We are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required. Candidate must have worked as a quality analyst in international bpo in us healthcare process. contact Neeraj 9315231503 Rohit 8178634637

We are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required. Candidate must have worked as a quality analyst in international bpo in us healthcare process. contact Neeraj 9315231503 Rohit 8178634637

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phon...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Inte...