1198 Call Monitoring Jobs - Page 14

JOB DESCRIPTION Position & Grade- India Senior Quality Analyst Experience Required 4-5 years Location HO/Gurugram Proven experience as a Quality Analyst or similar role in a call center environment. Language (Telugu, Tamil, Kannada) along with Hindi English (Candidate with any two languages can also apply e.g. Tamil, Kannada OR Telugu, Kannada along with English Hindi) Job Specification: Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures. Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communica...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Smartstream Technologies India Private Limited is looking for Manager - Quality Assurance to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving busi...

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background. Minimum 0.6 - 3 years Criteria: WORK TIMING : 8:30AM- 5:00PM WORK DAYS: MONDAY TO SATURDAY (SUNDAY WEEK OFF) Job Description : Good communication Skill....

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background. Minimum 0.6 - 3 years Criteria: WORK TIMING : 8:30AM- 5:00PM WORK DAYS: MONDAY TO SATURDAY (SUNDAY WEEK OFF) Job Description : Good communication Skill....

Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverab...

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Telgu/Marathi/Gujarati/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Position Overview: As a Python Developer Intern, you will have the opportunity to work alongside our experienced developers and gain invaluable industry experience. You'll be exposed to real-world projects, contribute to the development of innovative solutions, and enhance your Python programming skills. This internship is designed to provide you with practical experience, mentorship, and a strong foundation for your future career as a Python developer. Key Responsibilities: Working on Odoo Flectra only. Collaborate with cross-functional teams to design, develop, test, and deploy Python applications. Write clean, efficient, and well-documented Python code. Assist in troubleshooting and debug...

About the Role We're disrupting IELTS education in India and have gained the trust of more than 1,000 delighted students in a very short period of time. We are looking to expand our team of IELTS educators to provide IELTS education to thousands more and help them achieve their dreams of studying abroad. Join us if you believe in our mission of democratizing studying abroad for millions of Indian students! The charter for this role will include: Conduct IELTS preparation classes for individuals or groups of students. Assess students' English language proficiency levels. Provide constructive feedback on students' performance and progress, helping them identify areas for improvement. Administe...

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call H...

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations v...

We are looking for a motivated and persuasive Telesales Representative to join our team. The ideal candidate will be responsible for generating sales over the phone by reaching out to potential customers, promoting products or services, and ensuring a high level of customer satisfaction. Strong communication skills and the ability to close sales are essential for success in this role. Key Responsibilities: - Make outbound calls to prospective and existing customers to promote products or services. - Understand customer needs and recommend appropriate solutions or products. - Follow up on leads and close sales to meet or exceed targets. - Handle objections effectively and turn inquiries into ...

Role and Responsibility : 1. Understand the Product/Service: - Learn everything about what you're selling. Know its features, benefits, and how it solves customer problems. 2. Build Communication Skills: - Practice clear and confident speaking. Focus on tone, pace, and clarity. Listening skills are equally important. 3. Know Your Audience: - Research your target demographic. Understand their needs and how your product fits into their lives. 4. Develop a Script: - Create a flexible script that covers key points but allows for natural conversation. Personalize it as needed. 5. Handle Rejections Gracefully: - Not every call will end in a sale. Learn to accept rejection and use it as a learning ...

Business Development Executive Responsibilities: - Familiarizing yourself with all products and services offered by our company. - Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. - Attending networking activities to research and connect with prospective clients. - Maintaining meaningful relationships with existing clients to ensure that they are retained. - Suggesting upgrades or added products and services that may be of interest to clients. - Crafting business proposals and contracts to draw in more revenue from clients. - Negotiating with clients to secure the most attractive prices. - Equipping staff with the technical and soc...

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience...

A well-balanced workload with adequate study and planning time. An open environment where teachers are encouraged to express their ideas and opinions while also having the opportunity to implement new teaching methods. A supportive and qualified peer group for collaborative learning and teaching. Mentors who are competent, empathetic, and supportive. A well-structured and planned curriculum that includes a variety of co-curricular and extra-curricular activities and events to which teachers can contribute based on their interests. Training sessions and workshops for teachers to keep them up to date on changing syllabus requirements and subject matter. Workshops focused on teachers well-being...

Required 5+ years of experience in workforce management experience in a call centre environment. Shift Time: Rotational Office Location: WFH Workforce Management Associate TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. TELUS Health is dedicated to assisting our employees reach their professional goals through internal p...

Role Details We are looking for high-performing Quality Analyst to help us meet our Quality requirements by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting training plans, and auditing calls. Overall Job Description Analysis/audits inbound/outbound calls to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams Provides structured and timely recommendations; verbal and/or written feedback to the advisors. Conduct Calibration sessions in sync with the Delivery and QA team Develop, Recommend and monitor corrective and preventive actions Identify train...

Responsibilities: Supervise and mentor a team of 20 calling executives. Manage shift schedules, task allocation, and ensure staffing coverage. Conduct regular team meetings and performance reviews. Ensure each violation alert is followed by a timely call to the concerned driver. Monitor adherence to call scripts and quality protocols. Review and verify the accuracy of recorded responses. Identify and escalate serious or repeated violations to the customer or client promptly. Maintain escalation logs with timestamps and response history. Generate daily, weekly, and monthly reports on call volumes, closure rates, violation types, and team productivity. Track key KPIs such as call adherence, re...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Deputy Manager - Quality Audit Job Location : Vashi Experience : 3 Years to 12 Yea...