Quality Analyst ( Call & Email Audit)

1 - 5 years

1 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team
- Maintain defined On-call quality checks &other KPI-Provides feedback to team members & help them to implement-Auditing call ,Chats &Email

Required Candidate profile

Excellent verbal, written and interpersonal English communication skillsEffective listening and comprehension ability is mustExp of Audit- Call , Email, WhatsApp & ChatsHands on Excel sheet format

Perks and benefits

Day Shift & Flexible Working Hours

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Henry Harvin Education logo
Henry Harvin Education

EdTech

Noida

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