Customer Success Associate

About the job

We are seeking a Customer Support Operations to join our team and drive the growth of our rewards based app. You will play a critical role in ensuring smooth experience of users and clients associated with the brand.

Responsibilities:

• Bachelors degree in Business, Operations, or a related field.
• Strong problem-solving skills and the ability to address customer issues effectively.
• Proficiency in tools like Excel, CRM software, and analytics platforms.
• Good verbal and written communication skills.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset.
• Basic understanding of performance marketing or affiliate marketing is a plus.

Requirements:

• Manage backend and frontend operations of the product.
• Set up new campaigns on the platform, ensuring proper configurations and compliance with client requirements.
• Monitor campaign performance metrics and ensure smooth operation, flagging any issues as needed.
• Address customer queries promptly and effectively via email, chat, or calls, ensuring high satisfaction levels.
• Collaborate with the sales and operations teams to resolve client or user concerns.
• Analyze operational data to identify trends, troubleshoot issues, and provide actionable insights.
• Maintain documentation for processes, client interactions, and operational tasks.
• Provide feedback to improve workflows and customer support processes.
• Assist in testing and quality assurance for new features or updates on the platform.

Work Timing/Schedule:

• Monday - Friday: 9:30 AM to 6 PM
• Saturday: 2-3 hours across day work from home